BBB Business Review

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BBB Accredited Business since

Power Jack Foundation Repair

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Phone: (817) 563-5564 Fax: (817) 563-5845 View Additional Phone Numbers 5224 Saunders Rd Ste A, Fort Worth, TX 76119 http://www.pjfr.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Power Jack Foundation Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Power Jack Foundation Repair include:

  • Length of time business has been operating
  • Response to 14 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 12
Total Closed Complaints 14

Additional Complaint Information

Complaints processed by the BBB on this company primarily concern repair and customer service issues.  Specifically, consumers allege repairs performed by the company did not fix the problem, customer service was poor including calls not being returned, long delays were experienced in waiting for service, and referral promotions were not honored. 

The BBB has noted a recent increase in complaints filed on the business.  The company has been invited to meet with the BBB to discuss the pattern and volume of their complaints.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Power Jack Foundation Repair
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 7

Additional Information

BBB file opened: June 28, 2001 Business started: 06/18/1998 in TX Business started locally: 06/18/1998 Business incorporated 08/02/2002 in TX
Type of Entity

Corporation

Business Management
Mr. Craig R. Powers, President/Owner
Contact Information
Principal: Mr. Craig R. Powers, President/Owner
Business Category

Foundation Contractors

Alternate Business Names
P.J. Foundation, Inc. P.J.F.R. LTD
System Wide Accredited Business

Power Jack Foundation Repair, at its headquarters and all its company-owned locations throughout the United States and Canada is a BBB Accredited Business.  This means they support BBB's services to the public and meet BBB Accreditation standards everywhere they do business.  A BBB Accredited Business since 5/14/2014.

Industry Tips
**** Foundations Foundation repair

Customer Review Rating plus BBB Rating Summary

Power Jack Foundation Repair has received 4.21 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.