BBB Business Review

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BBB Accredited Business since

HD FOUNDATIONS INC

Additional Locations

Phone: (817) 226-7221 Fax: (817) 277-1719 2700 W Pioneer Pkwy Ste C, Arlington, TX 76013 http://www.hdfoundationrepair.com/


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that HD FOUNDATIONS INC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HD FOUNDATIONS INC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

5 Customer Reviews on HD FOUNDATIONS INC
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: November 29, 1999 Business started: 09/25/1998 in 0 Business started locally: 09/01/2005
Type of Entity

Corporation

Business Management
Mr. GREG ROBERTS, PRESIDENT
Contact Information
Principal: Mr. GREG ROBERTS, PRESIDENT
Business Category

FOUNDATION REPAIR HOUSE LEVELING DRAINAGE REPAIR FOUNDATION CONTRACTORS

Additional Information

General Conditions in the company warranty state:
“The company has no obligation to repair or to replace any damage whether it is exposed, concealed, or buried, to the foundation, structure, floors, plumbing, sprinkler systems, or sprinkler heads, electrical wiring other portions of the structure and its systems, furniture, fixtures, furnishings landscaping, vegetation, wood or other decks, spas or personal property without regard to when or where said damage occurs. Contractor is not responsible for damage to plumbing caused by lifting or installation of pilings/piers. Contractor is not responsible for repair of preexisting plumbing problems or deteriorated pipes. If damage occurs due to negligence of the company, company is obligated to make repairs. Please remove all items from the walls in the area to e lifted. Please remove exterior lighting from the work area before the work starts. We will transplant shrubbery at the point of installation but we cannot guarantee that it survives. Homeowner understands and agrees company is not responsible for tile replacement of any kind unless otherwise stated in the special provisions.”

Transfer of warranty states:
"To transfer the warranty, a written request stating the name of the new owner and the property address must be mailed along with a check for $150.00 (or current transfer fee) to the address stated below.”

Industry Tips
Foundation repair

Customer Review Rating plus BBB Rating Summary

HD FOUNDATIONS INC has received 5 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.