BBB Business Review

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BBB Accredited Business since

OpenRoad Lending, LLC

Phone: (888) 536-3024 Fax: (866) 228-8446 5555 N Beach St Ste 4100, Fort Worth, TX 76137 http://www.openroadlending.com



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Description

We are happy to assist you with your auto loan needs, please fill out the application on our website so that we can better know your needs and qualifications. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that OpenRoad Lending, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for OpenRoad Lending, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 74 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

74 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 44
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 28
Total Closed Complaints 74

Customer Reviews Summary Read customer reviews

43 Customer Reviews on OpenRoad Lending, LLC
Customer Experience Total Customer Reviews
Positive Experience 29
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 43

Additional Information

BBB file opened: March 27, 2013 Business started: 01/01/1993 in TX Business started locally: 01/01/1993 Business incorporated 11/12/2009 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Consumer Credit Commissioner

www.occc.state.tx.us/cgi-bin/search/search.cgi
Phone Number: (512) 936-7600
The number is 56569.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeff Austin, CFO/Owner Mr. Chris Goodman, President & CEO/Owner
Contact Information
Principal: Mr. Jeff Austin, CFO/Owner
Business Category

Financial Services Loans Financing Consumer Finance & Loan Companies

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
Industry Tips
**** Fair Debt Collection Debt Consolidation Financial Planners Payday Loan

Customer Review Rating plus BBB Rating Summary

OpenRoad Lending, LLC has received 4.57 out of 5 stars based on 43 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.