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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Global Efficient Energy LLC include:
- Failure to respond to 23 complaint(s) filed against business
- 17 complaint(s) filed against business that were not resolved
Factors that raised the rating for Global Efficient Energy LLC include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||90|
|Total Closed Complaints||145|
Additional Complaint Information
BBB has been advised that the business has established a phone hotline manned by a live person for consumers with disputes. The number is 682-626-5650.
BBB has received
complaints concerning sales misrepresentations, customer service issues, and
problems with product and/or service.
Specifically, complaints allege the business claims electricity bills will be reduced by 40%. In one instance, the complainant monitored their electricity bill for a year and stated it was only reduced by 7%. In some instances, the complainants state they saw an increase in their electric bill. In addition, some complaints allege the business overcharges the cost of solar panels up to 300% more than other competitors. Many complaints state that customer service representatives are hard to reach calls are not returned.
The business has responded to most complaints, stating consumers are provided with full disclosure regarding terms, price, and deductions before signing a contract. The business has responded to some complaints stating consumers were provided with an Energy Savings Limited Guarantee form that entails information about the 40% energy bill savings and consumers' responsibilities. The business has resolved some complaints by either issuing refunds to consumers or offering assistance. In some instances, the business has referred consumers to the contact terms and conditions.
BBB sent certified correspondence to the business June 2014 regarding the alleged sales misrepresentations. The business has responded to the BBB stating "our goal is to provide each customer with a package to reduce and save them 40%." They also state "we work with customers to ensure every rebate and tax credit...if eligible for up to 30% federal tax credit." In addition, the business states "we charge a competitive price" and "any issue regarding authorizing an account without the customer's approval is completely false."
BBB met with the business July 2014 for clarification of their business model and sales practices.
BBB met with the business in March 2016 to discuss a pattern of complaints. The business notified BBB that as of June of 2015 it has discontinued the practice of guaranteeing consumer savings of 40%.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||44|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing and Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
The number is 29236.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Abe Issa, Owner Mr. Taylre Rivas, Senior Finance Officer Mr. David Noyes, Chief Financial Officer
Energy Conservation Products & Services Energy Audits Solar Energy Equipment & Systems Dealers Solar Energy Products - Retail Windows - Installation & Service Electricians – Residential Air Conditioning Contractors & Systems
Service AreaGlobal Efficient Energy LLC provides their services in EL TORO & LAKE FOREST, CA.Global Efficient Energy LLC provides their services in AUSTIN, FORT WORTH, FT WORTH, KATY, N RICHLAND HILLS, N RICHLND HLS, NORTH RICHLAND HILLS, PARK ROW, RICHLAND HILLS, RICHLAND HLS, SAN ANTONIO, SUNSET VALLEY & WETMORE, TX.
Texas:Fort Worth, Austin, San Antonio, Katy
California: Lake Forest
Alternate Business NamesG.E.E. Global Efficiency Holding Company, LLC Global NRG
Based on Hood County Clerk records, Energy Stars is a DBA of Global Efficient Energy. According to the Texas Secretary of State, Mr. Abe Issa was listed as the owner of Hello Marketing which is a marketing company that generates leads for Global Efficient Energy. Global Efficient Energy states they are a client of Hello Marketing i.e. The Energy Conservation Program. As of April 25, 2014, the Texas Secretary of State incorporation record no longer list Mr. Abe Issa as the owner of Hello Marketing.
BBB offers the following tips when investing in solar energy:
Contact your energy company: Conduct an energy audit to determine if solar energy is right for you. Contact your electric company, some companies may conduct free home audits and have energy efficient programs for their customers or referral lists. Usually, if your monthly bill is less than $100, consider other ways to save energy that cost less.
Contact your city: There may be programs available through your city or state. Be sure to ask about the local, state, and federal laws concerning the standards and codes of the solar panels.
Inquire about tax credits: Be sure to confirm the tax credits with the IRS or U.S. Department of Energy. Find out the amount of tax credits you will receive for the amount of energy that is generated. Ask about the length of time you will receive tax credits and if you will be taxed on the credits.
Research solar energy costs: Solar energy requires sun, find out on average how many sunny days your home sees annually. As with every product or service, comparison shop with several businesses to make sure you are getting the best deal.
Scam claims: Be cautious of claims of no out-of-pockets costs, promises full rebates, limited-time only/one-time offer, and vague information about programs or expenses.
Understand your contract: Do not allow the business to pressure you into signing anything without carefully reading and understanding the contract. Be sure to obtain copies of all paperwork signed. Be wary if an installer suggests obtaining credit through a third party lender for the full amount of the system even though they are promising very low or no costs due to rebates. Ask what will happen if the business promises a certain percentage of savings from your utility bill and the amount of savings is not achieved.
Industry Tips**** Energy Guide to Home Heating & Cooling Air Conditioning Tax Energy Credit: 2009-2010 - American Recovery and Reinvestment Act of 2009
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview