BBB Business Review

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This business is not BBB accredited.

Global Efficient Energy LLC

Additional Locations

Phone: (682) 626-5591 Fax: (682) 626-5593 View Additional Phone Numbers 2320 Gravel Dr, Fort Worth, TX 76118 View Additional Email Addresses http://www.globalefficientenergy.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Global Efficient Energy LLC include:

  • Failure to respond to 23 complaint(s) filed against business
  • 17 complaint(s) filed against business that were not resolved

Factors that raised the rating for Global Efficient Energy LLC include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

145 complaints closed with BBB in last 3 years | 116 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 8
Delivery Issues 2
Guarantee/Warranty Issues 29
Problems with Product/Service 90
Total Closed Complaints 145

Additional Complaint Information

BBB has been advised that the business has established a phone hotline manned by a live person for consumers with disputes. The number is 682-626-5650. 

BBB has received complaints concerning sales misrepresentations, customer service issues, and problems with product and/or service. 

Specifically, complaints allege the business claims electricity bills will be reduced by 40%. In one instance, the complainant monitored their electricity bill for a year and stated it was only reduced by 7%. In some instances, the complainants state they saw an increase in their electric bill. In addition, some complaints allege the business overcharges the cost of solar panels up to 300% more than other competitors. Many complaints state that customer service representatives are hard to reach calls are not returned.
 
The business has responded to most complaints, stating consumers are provided with full disclosure regarding terms, price, and deductions before signing a contract. The business has responded to some complaints stating consumers were provided with an Energy Savings Limited Guarantee form that entails information about the 40% energy bill savings and consumers' responsibilities. The business has resolved some complaints by either issuing refunds to consumers or offering assistance. In some instances, the business has referred consumers to the contact terms and conditions. 

BBB sent certified correspondence to the business June 2014 regarding the alleged sales misrepresentations. The business has responded to the BBB stating "our goal is to provide each customer with a package to reduce and save them 40%." They also state "we work with customers to ensure every rebate and tax credit...if eligible for up to 30% federal tax credit." In addition, the business states "we charge a competitive price" and "any issue regarding authorizing an account without the customer's approval is completely false." 

BBB met with the business July 2014 for clarification of their business model and sales practices. 
BBB met with the business in March 2016 to discuss a pattern of complaints. The business notified BBB that as of June of 2015 it has discontinued the practice of guaranteeing consumer savings of 40%. 

Customer Reviews Summary Read customer reviews

44 Customer Reviews on Global Efficient Energy LLC
Customer Experience Total Customer Reviews
Positive Experience 18
Neutral Experience 1
Negative Experience 25
Total Customer Reviews 44

Additional Information

BBB file opened: February 13, 2012 Business started: 01/01/2005 in TX Business incorporated 08/27/2011 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing and Regulation
920 Colorado, Austin TX 78701
http://www.tdlr.texas.gov
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
The number is 29236.

U.S. Department of Energy
1000 Independence, Avenue, SW, Washington DC 20585
http://www.energy.gov
Phone Number: (202) 586-5000
Fax Number: (202) 586-4403
the.secretary@hq.doe.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Abe Issa, Owner Mr. Taylre Rivas, Senior Finance Officer Mr. David Noyes, Chief Financial Officer
Contact Information
Principal: Mr. Abe Issa, Owner
Principal: Mr. Taylre Rivas, Senior Finance Officer
Business Category

Energy Conservation Products & Services Energy Audits Solar Energy Equipment & Systems Dealers Solar Energy Products - Retail Windows - Installation & Service Electricians – Residential Air Conditioning Contractors & Systems

Service Area
Global Efficient Energy LLC provides their services in EL TORO & LAKE FOREST, CA.Global Efficient Energy LLC provides their services in AUSTIN, FORT WORTH, FT WORTH, KATY, N RICHLAND HILLS, N RICHLND HLS, NORTH RICHLAND HILLS, PARK ROW, RICHLAND HILLS, RICHLAND HLS, SAN ANTONIO, SUNSET VALLEY & WETMORE, TX.

Texas:Fort Worth, Austin, San Antonio, Katy

California: Lake Forest

Alternate Business Names
G.E.E. Global Efficiency Holding Company, LLC Global NRG
Business Management

Based on Hood County Clerk records, Energy Stars is a DBA of Global Efficient Energy. According to the Texas Secretary of State, Mr. Abe Issa was listed as the owner of Hello Marketing which is a marketing company that generates leads for Global Efficient Energy. Global Efficient Energy states they are a client of Hello Marketing i.e. The Energy Conservation Program. As of April 25, 2014, the Texas Secretary of State incorporation record no longer list Mr. Abe Issa as the owner of Hello Marketing. 

Industry Tips

BBB offers the following tips when investing in solar energy:

Contact your energy company:  Conduct an energy audit to determine if solar energy is right for you. Contact your electric company, some companies may conduct free home audits and have energy efficient programs for their customers or referral lists. Usually, if your monthly bill is less than $100, consider other ways to save energy that cost less. 
Contact your city: There may be programs available through your city or state. Be sure to ask about the local, state, and federal laws concerning the standards and codes of the solar panels.
Inquire about tax credits:  Be sure to confirm the tax credits with the IRS or U.S. Department of Energy. Find out the amount of tax credits you will receive for the amount of energy that is generated. Ask about the length of time you will receive tax credits and if you will be taxed on the credits.
Research solar energy costs: Solar energy requires sun, find out on average how many sunny days your home sees annually. As with every product or service, comparison shop with several businesses to make sure you are getting the best deal.
Scam claims: Be cautious of claims of no out-of-pockets costs, promises full rebates, limited-time only/one-time offer, and vague information about programs or expenses.
Understand your contract: Do not allow the business to pressure you into signing anything without carefully reading and understanding the contract. Be sure to obtain copies of all paperwork signed. Be wary if an installer suggests obtaining credit through a third party lender for the full amount of the system even though they are promising very low or no costs due to rebates. Ask what will happen if the business promises a certain percentage of savings from your utility bill and the amount of savings is not achieved.  

Industry Tips
**** Energy Guide to Home Heating & Cooling Air Conditioning Tax Energy Credit: 2009-2010 - American Recovery and Reinvestment Act of 2009

Customer Review Rating plus BBB Rating Summary

Global Efficient Energy LLC has received 1.56 out of 5 stars based on 44 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.