BBB Business Review

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This Business is not BBB accredited

RADIO SHACK CORPORATION

Find a Location

Phone: (800) 843-7422 Fax: (817) 415-3243 View Additional Phone Numbers 300 RADIO SHACK CIR CF4-240, FORT WORTH, TX 76102 http://www.radioshack.com ! There is an alert on RADIO SHACK CORPORATION !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

920 complaints closed with BBB in last 3 years | 196 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 186
Billing/Collection Issues 46
Delivery Issues 25
Guarantee/Warranty Issues 88
Problems with Product/Service 575
Total Closed Complaints 920

Additional Complaint Information

The company has requested that consumers address issues directly with them prior to filing a complaint with the BBB. They can be contacted by internet (www.radioshackhelp.com), e-mail (customercare@radioshack.com) or by phone (1-800-743-7422).

The BBB at Fort Worth processes all Radio Shack complaints for all locations nation wide.
Complaints brought to the firm's attention by the BBB concern selling practices, service issues, credit/billing disputes, refund practices and product quality. Specifically, complaints allege refunds were hard to obtain, return of products from repair center was not in a timely manner, and credit card billing errors.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on RADIO SHACK CORPORATION
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 11

Additional Information

BBB file opened: November 01, 1952 Business started: 01/01/1899 Business started locally: 01/01/1899 Business incorporated: 04/09/1968 in DE
Type of Entity

Corporation

Contact Information
Customer Contact: Ms. Adriana Gonzalez
Business Category

CONSUMER ELECTRONICS RETAIL ELECTRONICS

Alternate Business Names
Radio Shack
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.