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RADIO SHACK CORPORATION

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Phone: (800) 843-7422 Fax: (817) 415-3243 View Additional Phone Numbers 300 RADIO SHACK CIR CF4-240, FORT WORTH, TX 76102 http://www.radioshack.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for RADIO SHACK CORPORATION include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1184 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1184 complaints closed with BBB in last 3 years | 291 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 251
Billing/Collection Issues 64
Delivery Issues 20
Guarantee/Warranty Issues 132
Problems with Product/Service 717
Total Closed Complaints 1184

Additional Complaint Information

The company has requested that consumers address issues directly with them prior to filing a complaint with the BBB. They can be contacted by internet (www.radioshackhelp.com), e-mail (customercare@radioshack.com) or by phone (1-800-743-7422).

The BBB at Fort Worth processes all Radio Shack complaints for all locations nation wide.
Complaints brought to the firm's attention by the BBB concern selling practices, service issues, credit/billing disputes, refund practices and product quality. Specifically, complaints allege refunds were hard to obtain, return of products from repair center was not in a timely manner, and credit card billing errors.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on RADIO SHACK CORPORATION
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 11

Additional Information

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BBB file opened: November 01, 1952 Business started: 01/01/1899 Business started locally: 01/01/1899 Business incorporated: 04/09/1968 in DE
Type of Entity

Corporation

Contact Information
Customer Contact: Ms. Adriana Gonzalez
Business Category

CONSUMER ELECTRONICS RETAIL ELECTRONICS

Alternate Business Names
Radio Shack
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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