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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business is in the process of responding to previously closed complaints.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||575|
|Total Closed Complaints||920|
Additional Complaint Information
The company has requested that consumers address issues directly with them prior to filing a complaint with the BBB. They can be contacted by internet (www.radioshackhelp.com), e-mail (firstname.lastname@example.org) or by phone (1-800-743-7422).
The BBB at Fort Worth processes all Radio Shack complaints for all locations nation wide.
Complaints brought to the firm's attention by the BBB concern selling practices, service issues, credit/billing disputes, refund practices and product quality. Specifically, complaints allege refunds were hard to obtain, return of products from repair center was not in a timely manner, and credit card billing errors.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Type of Entity
CONSUMER ELECTRONICS RETAIL ELECTRONICS