BBB Business Review

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BBB Accredited Business since

EECU Credit Union

Additional Locations

Phone: (817) 882-0202 Fax: (817) 882-0215 1617 W 7th St, Fort Worth, TX 76102 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


EECU offers a range of banking products to DFW residents including business services, checking and savings accounts, credit cards, loans for all purposes, insurance services and investment management. EECU is federally insured by NCUA.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that EECU Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for EECU Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

1 Customer Review on EECU Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 01, 1991 Business started: 01/01/1934 in TX Business started locally: 01/01/1934 Business incorporated 01/01/1934 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Banking
2601 N. Lamar Blvd, Austin TX 78705
Phone Number: (512) 475-1300
Fax Number: 512-475-1313
The number is 500516.

Type of Entity


Business Management
Mr. Lonnie W Nicholson, President/CEO
Contact Information
Principal: Mr. Lonnie W Nicholson, President/CEO
Business Category

Credit Unions Loans Financial Planning Consultants Loans - Small Business Real Estate Loans Savings & Loan Associations Mortgage Lender Banks Financing Banking Services Consumer Finance & Loan Companies Financial Services

Products & Services

EECU Credit Union sells the following brand(s): EECU Credit Union, EECU Investment Services, North Texas Insurance Services, Texas Business Lenders Group

EECU Credit Union offers the following product(s): Auto Loans, Business Checking Accounts, Business Credit Cards, Business Savings Accounts, Certificates of Deposit, Checking Accounts, Commercial Loans, Credit Cards, Education Savings Accounts, Home Equity Loans, Individual Retirement Accounts, Insurance Policies, Investment Management, Money Market Accounts, Mortgage Loans, Personal Loans, Real Estate Loans, Recreational Vehicle Loans, Savings Accounts, Student Loans

Alternate Business Names
Industry Tips
**** Fair Debt Collection Debt Consolidation Financial Planners Payday Loan

Customer Review Rating plus BBB Rating Summary

EECU Credit Union has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.