BBB Business Review

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BBB Accredited Business since

First American Payment Systems

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Phone: (800) 701-2831 Fax: (817) 317-7249 View Additional Phone Numbers 100 Throckmorton St Ste 1800, Fort Worth, TX 76102 http://www.first-american.net


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that First American Payment Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for First American Payment Systems include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 99 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

99 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 38
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 41
Total Closed Complaints 99

Customer Reviews Summary Read customer reviews

6 Customer Reviews on First American Payment Systems
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 6

Additional Information

BBB file opened: April 07, 1997 Business started: 08/30/1992 in CA Business incorporated 08/01/2000 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Banking
2601 N. Lamar Blvd, Austin TX 78705
http://www.banking.state.tx.us
Phone Number: (512) 475-1300
Fax Number: 512-475-1313
open.records@dob.texas.gov

Type of Entity

Limited Partnership (LP)

Business Management
Ms. Becky Lefan, Manager, Merchant Relations Mr. Brian Dorchester, Executive Vice President
Contact Information
Principal: Ms. Becky Lefan, Manager, Merchant Relations
Business Category

Credit Cards & Plans Credit Card Processing Service Banks Financial Services

Alternate Business Names
1stpaygateway.net FAPS Holdings Inc First American Payment Systems, Inc. First American Payment Systems, L.P. FirstAdvantage FirstFund FirstPay.Net FirstView Merimac Capital Quick Processing, L.L.C. Secure-Chex
Industry Tips
Financial Planners

Customer Review Rating plus BBB Rating Summary

First American Payment Systems has received 4.52 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.