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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that GM FINANCIAL meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for GM FINANCIAL include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 518 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

518 complaints closed with BBB in last 3 years | 163 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 30
Billing/Collection Issues 294
Delivery Issues 15
Guarantee/Warranty Issues 2
Problems with Product/Service 177
Total Closed Complaints 518

Additional Complaint Information

Complaints processed by the BBB in it's three-year reporting period concern service issues and billing and contract disputes. Specifically, complainants allege the company has made rude calls to them about past due accounts. Also, complaints allege the company has reported incorrect information to credit bureaus and payments have not been applied correctly. Other complainants allege the company failed to return phone calls, delayed in providing insurance refunds, and would not help the consumer with refinancing. Matters referred to this firm by the BBB have been responded to promptly and properly, and complaints have been resolved.

Customer Reviews Summary Read customer reviews

12 Customer Reviews on GM FINANCIAL
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 12

Additional Information

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BBB file opened: December 06, 1995 Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated: 07/30/1992 in DE
Type of Entity

Corporation

Business Management
Ms. Tisha Weems, Assistant Vice President Legal- Regulatory Compliance
Contact Information
Customer Contact: Juan Alanis
Business Category

CONSUMER FINANCE & LOAN CO. Financing - Automobile

Alternate Business Names
AMERICREDIT AMERICREDIT CORPORATION AMERICREDIT FINANCIAL SERVICES DEALER SERVICES SOLUTION GENERAL MOTORS FINANCIAL COMPANY
Additional Information

In July 2010, the company and the BBB met to review complaint volumes and patterns. The company indicated that some fluctuation in complaint volume can be attributed to challenging economic conditions.  The company said they were remaining diligent in responding to all consumer complaints and continuing to monitor for changing trends that may indicate further action."

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Types of Complaints Handled by BBB

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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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