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A BBB Accredited Business since
BBB has determined that GM Financial meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for GM Financial include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 459 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||153|
|Total Closed Complaints||459|
Additional Complaint Information
Complaints processed by the BBB in it's three-year reporting period concern service issues and billing and contract disputes. Specifically, complainants allege the company has made rude calls to them about past due accounts. Also, complaints allege the company has reported incorrect information to credit bureaus and payments have not been applied correctly. Other complainants allege the company failed to return phone calls, delayed in providing insurance refunds, and would not help the consumer with refinancing. Matters referred to this firm by the BBB have been responded to promptly and properly, and complaints have been resolved.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||38|
Type of Entity
Business ManagementKenda Hayes Ms. Tisha Weems, Assistant Vice President Legal- Regulatory Compliance
Consumer Finance & Loan Companies Financing
Alternate Business NamesAmericredit Americredit Corporation Americredit Financial Services Dealer Services Solution General Motors Financial Company
In July 2010, the company and the BBB met to review complaint volumes and patterns. The company indicated that some fluctuation in complaint volume can be attributed to challenging economic conditions. The company said they were remaining diligent in responding to all consumer complaints and continuing to monitor for changing trends that may indicate further action."
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview