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BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that GM Financial meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GM Financial include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 459 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

459 complaints closed with BBB in last 3 years | 179 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 282
Delivery Issues 6
Guarantee/Warranty Issues 2
Problems with Product/Service 153
Total Closed Complaints 459

Additional Complaint Information

Complaints processed by the BBB in it's three-year reporting period concern service issues and billing and contract disputes. Specifically, complainants allege the company has made rude calls to them about past due accounts. Also, complaints allege the company has reported incorrect information to credit bureaus and payments have not been applied correctly. Other complainants allege the company failed to return phone calls, delayed in providing insurance refunds, and would not help the consumer with refinancing. Matters referred to this firm by the BBB have been responded to promptly and properly, and complaints have been resolved.

Customer Reviews Summary Read customer reviews

38 Customer Reviews on GM Financial
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 2
Negative Experience 31
Total Customer Reviews 38

Additional Information

BBB file opened: December 06, 1995 Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated 07/30/1992 in DE
Type of Entity

Corporation

Business Management
Kenda Hayes Ms. Tisha Weems, Assistant Vice President Legal- Regulatory Compliance
Contact Information
Customer Contact: Kenda Hayes
Business Category

Consumer Finance & Loan Companies Financing

Alternate Business Names
Americredit Americredit Corporation Americredit Financial Services Dealer Services Solution General Motors Financial Company
Additional Information

In July 2010, the company and the BBB met to review complaint volumes and patterns. The company indicated that some fluctuation in complaint volume can be attributed to challenging economic conditions.  The company said they were remaining diligent in responding to all consumer complaints and continuing to monitor for changing trends that may indicate further action."

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Customer Review Rating plus BBB Rating Summary

GM Financial has received 3.89 out of 5 stars based on 38 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.