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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that GM FINANCIAL meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GM FINANCIAL include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 459 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

459 complaints closed with BBB in last 3 years | 153 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 257
Delivery Issues 16
Guarantee/Warranty Issues 2
Problems with Product/Service 163
Total Closed Complaints 459

Additional Complaint Information

Complaints processed by the BBB in it's three-year reporting period concern service issues and billing and contract disputes. Specifically, complainants allege the company has made rude calls to them about past due accounts. Also, complaints allege the company has reported incorrect information to credit bureaus and payments have not been applied correctly. Other complainants allege the company failed to return phone calls, delayed in providing insurance refunds, and would not help the consumer with refinancing. Matters referred to this firm by the BBB have been responded to promptly and properly, and complaints have been resolved.

Customer Reviews Summary Read customer reviews

17 Customer Reviews on GM FINANCIAL
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 17

Additional Information

BBB file opened: December 06, 1995 Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated: 07/30/1992 in DE
Type of Entity


Business Management
Ms. Tisha Weems, Assistant Vice President Legal- Regulatory Compliance
Contact Information
Customer Contact: Cristine Wills , Regulatory Compliance Analyst
Business Category

CONSUMER FINANCE & LOAN CO. Financing - Automobile

Alternate Business Names
Additional Information

In July 2010, the company and the BBB met to review complaint volumes and patterns. The company indicated that some fluctuation in complaint volume can be attributed to challenging economic conditions.  The company said they were remaining diligent in responding to all consumer complaints and continuing to monitor for changing trends that may indicate further action."

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

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