BBB Business Review

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This business is not BBB accredited.

Fix My Computer Dude

Additional Locations

Phone: (817) 229-4129 Fax: (817) 485-3777 3417 BEAR CREEK DR, HURST, TX 76054 http://fixmycomputerdude.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Previously, Fix My Computer Dude advertised the Better Business Bureau's trademark on its website www.fixmycomputerdude.com without authorization.  This business is not accredited with the Fort Worth Better Business Bureau.

Fort Worth Better Business Bureau contacted Fix My Computer Dude April 2014 and requested removal of multiple trademarks. The business responded by removing some of the trademarks but not all complete. As of July 2014 the business has removed all  BBB trademarks from their website. 

The name “BETTER BUSINESS BUREAU (BBB)” and BBB logos are federally registered trademarks owned by the Council of Better Business Bureau, Inc.  The marks may only be used in limited ways by authorized users that have entered into a licensing agreement with the BBB, and may not be used in any manner that conveys sponsorship or approval.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Fix My Computer Dude include:

  • 31 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Fix My Computer Dude include:

  • Length of time business has been operating
  • Response to 31 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 23
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 31

Additional Complaint Information

BBB files indicate the business has a pattern of complaints concerning service issues.

Specifically, complaints allege receiving unsolicited calls from the business allegedly they're responding to computer automated error messages from the consumer's computer and are calling to fix the problem.  Complaints allege the business representatives are claiming affiliation with Microsoft Corporation as Microsoft Certified Technicians.  Ultimately consumer's allege discovering the callers are not with Microsoft Corporation but with the business trying to sell technical computer support.  Some complaints allege consumers allowed the caller access to their computer only to be redirected to the business website and being offered a monthly subscription of computer service by the business.

In some responses provided by the business they've stated technician support staff are Microsoft certified technician people.  The business also state in other responses they do not represent Microsoft, rather their technicians are Microsoft Certified meaning they've passed aptitude test for which certification is granted by Microsoft for support provision on Microsoft systems.

BBB sent certified correspondence to the business April 2014 requesting their voluntary cooperation in eliminating the pattern of customer complaint. BBB will update this aspect of the Business Review once information becomes available.

Customer Reviews Summary Read customer reviews

45 Customer Reviews on Fix My Computer Dude
Customer Experience Total Customer Reviews
Positive Experience 40
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 45

Additional Information

BBB file opened: February 15, 2011 Business started: 04/05/2010 in TX Business started locally: 04/05/2010
Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mr. Gordon McKenna, President/Owner
Business Category

Computers - Service & Repair Computers - Network Security Computer Business Services Computers - Cleaning Services Computer Consultant

Alternate Business Names
Fix My Computer Dude
Additional Information

Fort Worth Better Business Bureau sent the business a Letter of Inquiry April 2014 inquiring of their technicians as Microsoft Certified or Microsoft Representatives. The business responded to the BBB by stating "Our technicians are Microsoft Certified, but as they are our technicians they are FMCD Representatives. They are not Microsoft Representatives."

Fort Worth Better Business Bureau called the North America Microsoft Regional Service Center regarding their Microsoft Certification Program (MCP). An individual's certification status can be verified by requesting an access code and transcript ID from the employee or candidate. Once the information is obtained the consumer can contact Microsoft Corporation to obtain a certification transcript. Consumers may contact Microsoft regarding fraudulent use of their name

Industry Tips

The BBB cautions consumers to be aware of scams relating to suspicious calls about security software protection. Consumers often receive offers for free “security” scans, and alarming messages to try to convince them that their computer is infected. Then, attempt to sell services to resolve any computer issues. The business may obtain remote access to your computer and personal information which could leave the your computer vulnerable. If you get a call from someone who claims to be a tech support person, call the company on a genuine phone number. On January 2014 the Federal Trade Commission issued a Scam Alert relating to Tech Support Scams. You may also report any possible scams to the FTC.

Industry Tips
Computer Support

Customer Review Rating plus BBB Rating Summary

Fix My Computer Dude has received 3.51 out of 5 stars based on 45 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.