BBB Business Review
This Business is not BBB accredited
FIX MY COMPUTER DUDE
Phone: (817) 229-4129 Fax: (817) 485-3777 3417 BEAR CREEK DR, HURST, TX 76054 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for FIX MY COMPUTER DUDE include:
- Length of time business has been operating
- 19 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for FIX MY COMPUTER DUDE include:
- Response to 19 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||19|
Additional Complaint Information
BBB files indicate the business has a pattern of complaints concerning service issues.
Specifically, complaints allege receiving unsolicited calls from the business allegedly they're responding to computer automated error messages from the consumer's computer and are calling to fix the problem. Complaints allege the business representatives are claiming affiliation with Microsoft Corporation as Microsoft Certified Technicians. Ultimately consumer's allege discovering the callers are not with Microsoft Corporation but with the business trying to sell technical computer support. Some complaints allege consumers allowed the caller access to their computer only to be redirected to the business website and being offered a monthly subscription of computer service by the business.
In some responses provided by the business they've stated technician support staff are Microsoft certified technician people. The business also state in other responses they do not represent Microsoft, rather their technicians are Microsoft Certified meaning they've passed aptitude test for which certification is granted by Microsoft for support provision on Microsoft systems.
BBB sent certified correspondence to the business April 2014 requesting their voluntary cooperation in eliminating the pattern of customer complaint. BBB will update this aspect of the Business Review once information becomes available.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Fort Worth Better Business Bureau sent the business a Letter of Inquiry April 2014 inquiring of their technicians as Microsoft Certified or Microsoft Representatives. The business responded to the BBB by stating "Our technicians are Microsoft Certified, but as they are our technicians they are FMCD Representatives. They are not Microsoft Representatives."
Fort Worth Better Business Bureau called the North America Microsoft Regional Service Center regarding their Microsoft Certification Program (MCP). An individual's certification status can be verified by requesting an access code and transcript ID from the employee or candidate. Once the information is obtained the consumer can contact Microsoft Corporation to obtain a certification transcript. Consumers may contact Microsoft regarding fraudulent use of their name.
The BBB cautions consumers to be aware of scams relating to suspicious calls about security software protection claiming affiliations with legitimate companies. Consumers often receive offers for free security scans, and/or alarming messages to try to convince them that their computer is infected. Then, attempt to sell services to resolve any computer issues. The business may obtain remote access to their computers and personal information which could leave the computer vulnerable to malware programs. On January 2014 the Federal Trade Commission issued a Scam Alert relating to Tech Support Scams. Consumers may also report any possible scams to the FTC.