BBB Business Review
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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Fry's Electronics meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Fry's Electronics include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 24 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||14|
|Total Closed Complaints||24|
Additional Complaint Information
Complaints processed by the BBB in our three-year reporting period concern service issues, product quality and refund issues. Specifically, complainants allege the product was not as advertised and parts were faulty or missing. Repairs made under warranty were not done in a timely manner and/or not done by qualified techs/installers. Information given to consumers by Fry's Electronics was not sufficient to process rebate offers.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Scott Shapiro, Store Manager
COMPUTER SALES & SERVICE CONSUMER ELECTRONICS RETAIL ELECTRONIC EQUIPMENT & SUPPLIERS-SERVICE/REPAIR