BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Credit Systems International, Inc. include:
- 74 complaints filed against business
Factors that raised the rating for Credit Systems International, Inc. include:
- Length of time business has been operating.
- Response to 74 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||74|
Additional Complaint Information
Credit Systems International, Inc. (CSII) would like to provide all consumers with the following information. Please reach out to Credit Systems International, Inc.’s Quality Control Department prior to filing a formal complaint. At CSII, we are consumer centric and have a Compliance Coordinator to assist you by calling toll free 800-994-0578.
WITH REGARD TO ELECTRONIC COMMUNICATIONS: In an effort to communicate with the BBB regarding your experience with CSII, you will utilize the BBB’s automated complaint system. By utilizing this automated system, you authorize CSII to respond and communicate with regard to your personal and financial information via electronic communications to the BBB. Should you wish CSII to not communicate electronically with the BBB regarding your personal and financial information, please contact our office at 800-994-0578 or via US Postal Service at CSII, P O Box 1088, Arlington, TX 76004.
According to BBB files, complaints brought to the firms attention by the BBB concern Credit & Billing Disputes. Specifically, complainants allege the business has failed to provide consumer documentation of alleged debts, false information applied to consumer credit reports, and collecting on debts already paid.
The company has responded to all complaints presented by the BBB and have applied adjustments where applicable. All complaints have been resolved.
The BBB and the business met June 2013 to discuss the pattern of BBB customer complaints. The business provided the BBB a history overview of the business, business structure, their analyst of consumer complaints, and their complaint handling process in accordance with all regulatory agency laws and State Laws.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Darlene Mead, CEO Mr. Andy Wullaert, Vice President of Recovery
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