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American Steel Carports Inc

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Fax: (817) 484-2182 View Additional Phone Numbers 457 N Broadway St, Joshua, TX 76058 http://www.americansteelinc.com

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Description

According to the business website www.americansteelinc.com they specialize in selling and building durable storage buildings of all shapes and sizes and they manufacture and sell warehouses, garages, mini storage units, and portable hunting blinds.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for American Steel Carports Inc include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for American Steel Carports Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 25 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 7
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 25

Additional Complaint Information

According to BBB files the business has a pattern of complaints concerning delivery, customer service and sales issues.

Specifically complaints allege excessive delay of product installation.  Complaints also allege products are scheduled to be installed within a scheduled time only to be delayed additional weeks.  Some complaints allege problems with installed products resulting in delayed repairs and concerns with product advertisements.

While the business has responded to complaints by apologizing for inconveniences, providing explanations, and discounts on balances, the business has not eliminated the underlying cause of the complaints.

The BBB sent certified correspondent to the business February 2014 requesting their voluntary cooperation in eliminating the pattern of customer complaint. BBB will update this aspect of the Business Review once additional information becomes available.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on American Steel Carports Inc
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 5

Additional Information

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BBB file opened: July 21, 2008 Business started: 01/01/1990 in 0 Business started locally: 01/01/1990 Business incorporated: 12/01/2006 in NC
Type of Entity

Corporation

Business Management
Mr. Melton Castillo, Secretary/Treasurer Mr. Primo Castillo, Vice President Mr. Arturo Herrera , Warrenty Manager Mr. Venancio Torres, President
Contact Information
Principal: Mr. Melton Castillo, Secretary/Treasurer
Principal: Mr. Primo Castillo, Vice President
Customer Contact: Mr. Arturo Herrera , Warrenty Manager
Business Category

CARPORTS GARAGE DOORS & OPENERS GARAGES STORAGE/WAREHOUSING STORAGE CONTAINERS

Additional Information

In April 2011, the company met with the BBB to discuss the pattern and volume of their complaints.  The company agreed to provide size documentation and a plan of action designed to address the pattern and volume of complaints.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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