BBB Business Review

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American Steel Carports, Inc. specializes in selling and building durable storage buildings of all shapes and sizes. We also manufacture and sell warehouses, garages, mini storage units, and portable hunting blinds.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Steel Carports Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Steel Carports Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 38 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

38 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 13
Guarantee/Warranty Issues 1
Problems with Product/Service 23
Total Closed Complaints 38

Additional Complaint Information

According to BBB files the business has a pattern of complaints concerning delivery, customer service and sales issues.

Specifically complaints allege excessive delay of product installation.  Complaints also allege products are scheduled to be installed within a scheduled time only to be delayed additional weeks.  Some complaints allege problems with installed products resulting in delayed repairs and concerns with product advertisements.

While the business has responded to complaints by apologizing for inconveniences, providing explanations, and discounts on balances, the business has not eliminated the underlying cause of the complaints.

The BBB sent certified correspondent to the business February 2014 requesting their voluntary cooperation in eliminating the pattern of customer complaint. BBB will update this aspect of the Business Review once additional information becomes available.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on American Steel Carports Inc
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 11

Additional Information

BBB file opened: July 21, 2008 Business started: 01/01/1990 in NC Business started locally: 01/01/1990 Business incorporated 12/01/2006 in NC
Type of Entity


Business Management
Mr. Melton Castillo, Secretary/Treasurer Mr. Primo Castillo, Vice President Mr. Arturo Herrera , Warrenty Manager Mr. Venancio Torres, President
Contact Information
Principal: Mr. Melton Castillo, Secretary/Treasurer
Principal: Mr. Primo Castillo, Vice President
Business Category

Carports Garage Builders Garage Doors & Openers Storage Units - Household & Commercial

Alternate Business Names
American Steel Carports
Additional Information

In April 2011, the company met with the BBB to discuss the pattern and volume of their complaints.  The company agreed to provide size documentation and a plan of action designed to address the pattern and volume of complaints.

Customer Review Rating plus BBB Rating Summary

American Steel Carports Inc has received 3.92 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.