BBB Business Review
This Business is not BBB accredited
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According to the business website www.americansteelinc.com they specialize in selling and building durable storage buildings of all shapes and sizes and they manufacture and sell warehouses, garages, mini storage units, and portable hunting blinds.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for American Steel Carports Inc include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for American Steel Carports Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 25 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||17|
|Total Closed Complaints||25|
Additional Complaint Information
According to BBB files the business has a pattern of complaints concerning delivery, customer service and sales issues.
Specifically complaints allege excessive delay of product installation. Complaints also allege products are scheduled to be installed within a scheduled time only to be delayed additional weeks. Some complaints allege problems with installed products resulting in delayed repairs and concerns with product advertisements.
While the business has responded to complaints by apologizing for inconveniences, providing explanations, and discounts on balances, the business has not eliminated the underlying cause of the complaints.
The BBB sent certified correspondent to the business February 2014 requesting their voluntary cooperation in eliminating the pattern of customer complaint. BBB will update this aspect of the Business Review once additional information becomes available.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Business ManagementMr. Melton Castillo, Secretary/Treasurer Mr. Primo Castillo, Vice President Mr. Arturo Herrera , Warrenty Manager Mr. Venancio Torres, President
CARPORTS GARAGE DOORS & OPENERS GARAGES STORAGE/WAREHOUSING STORAGE CONTAINERS
In April 2011, the company met with the BBB to discuss the pattern and volume of their complaints. The company agreed to provide size documentation and a plan of action designed to address the pattern and volume of complaints.