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American Steel Carports, Inc. specializes in selling and building durable storage buildings of all shapes and sizes. We also manufacture and sell warehouses, garages, mini storage units, and portable hunting blinds.
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A BBB Accredited Business since
BBB has determined that American Steel Carports Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Steel Carports Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 26 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||26|
Additional Complaint Information
According to BBB files the business has a pattern of complaints concerning delivery, customer service and sales issues.
Specifically complaints allege excessive delay of product installation. Complaints also allege products are scheduled to be installed within a scheduled time only to be delayed additional weeks. Some complaints allege problems with installed products resulting in delayed repairs and concerns with product advertisements.
While the business has responded to complaints by apologizing for inconveniences, providing explanations, and discounts on balances, the business has not eliminated the underlying cause of the complaints.
The BBB sent certified correspondent to the business February 2014 requesting their voluntary cooperation in eliminating the pattern of customer complaint. BBB will update this aspect of the Business Review once additional information becomes available.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Type of Entity
Business ManagementMr. Melton Castillo, Secretary/Treasurer Mr. Primo Castillo, Vice President Mr. Arturo Herrera , Warrenty Manager Mr. Venancio Torres, President
Carports Garage Builders Garage Doors & Openers Storage Units - Household & Commercial
In April 2011, the company met with the BBB to discuss the pattern and volume of their complaints. The company agreed to provide size documentation and a plan of action designed to address the pattern and volume of complaints.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview