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This Business is not BBB accredited

Big Jim's Wholesale

Additional Locations

Phone: (877) 246-5957 View Additional Phone Numbers 1709 Joyner Ln, Keller, TX 76248 View Additional Web Addresses

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According to the company's website, they sell a "Lifetime Membership" from $49.00 to $99.95, which entitles the member to order wholesale merchandise from the internet. This company also sells "Promotional Vacation Certificates".

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Big Jim's Wholesale include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Complaints brought to the company's attention concern billing and customer service issues. Specifically complainants allege non-delivery of services, poor quality products, failure to make refunds, and other customer service issues. A more detailed explanation of complaints follows.

Non-Delivery of Services
Customers complain an order was placed, their credit/debit card were immediately charged, but no product was received. In a few instances, customers claim their order was received up to several months late with half the order missing or incorrect items enclosed.

Poor Quality
A common complaint is the quality of the product sold is poor.

Failure to Refund
With one exception, consumers who report receiving a refund from the company have obtained it through their bank/credit card company reversing the charges.

Poor Customer Service
Customers report an inability to reach a company representative by phone or e-mail despite repeated attempts. Other consumers complain of aggressive or inappropriate e-mails from company representatives.

The company has failed to make any response or address the issues leading to the complaints.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Big Jim's Wholesale
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 27, 2007 Business started: 04/01/2003 in TX Business started locally: 04/01/2003 Business incorporated: 11/03/2003 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jim C. Staley, Owner Mr. Jeff H. Yancey, Owner
Contact Information
Customer Contact: Mr. Jim C. Staley, Owner
Business Category


Alternate Business Names
A2Z Importers Battery Way Dropshippers Bay Has Rock - Diamonds and Stones Palladium Wholesale Club Secret Supplier Texas Warehouse Wholesale Gopher LLC
Additional Information

The "Promotional Vacation Certificate" sold by this company has the BBB logo on it. Big Jim's Wholesale Club is not a BBB Accredited Business.

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