BBB Business Review
This Business is not BBB accredited
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According to the company's website, they sell a "Lifetime Membership" from $49.00 to $99.95, which entitles the member to order wholesale merchandise from the internet. This company also sells "Promotional Vacation Certificates".
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Big Jim's Wholesale include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Additional Complaint Information
Complaints brought to the company's attention concern billing and customer service issues. Specifically complainants allege non-delivery of services, poor quality products, failure to make refunds, and other customer service issues. A more detailed explanation of complaints follows.
Non-Delivery of Services
Customers complain an order was placed, their credit/debit card were immediately charged, but no product was received. In a few instances, customers claim their order was received up to several months late with half the order missing or incorrect items enclosed.
A common complaint is the quality of the product sold is poor.
Failure to Refund
With one exception, consumers who report receiving a refund from the company have obtained it through their bank/credit card company reversing the charges.
Poor Customer Service
Customers report an inability to reach a company representative by phone or e-mail despite repeated attempts. Other consumers complain of aggressive or inappropriate e-mails from company representatives.
The company has failed to make any response or address the issues leading to the complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jim C. Staley, Owner Mr. Jeff H. Yancey, Owner
BUYING CLUB, GROUP PURCHASING ORGANIZATION INTERNET SHOPPING SVC: CLEANING SUPPLIES
Alternate Business NamesA2Z Importers Battery Way Dropshippers Bay Has Rock - Diamonds and Stones Palladium Wholesale Club Secret Supplier Texas Warehouse Wholesale Gopher LLC
The "Promotional Vacation Certificate" sold by this company has the BBB logo on it. Big Jim's Wholesale Club is not a BBB Accredited Business.