BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The company provides service contracts and after-market extended warranties on automotive and consumer products in the United States and internationally. According to information supplied by the company to the BBB, Warrantech is “a third party administrator and contract agent for private label companies and administers their service contracts." These service contracts include, but are not limited to, home, automobiles, recreational vehicles, home appliances, home and entertainment products, computers and office equipment. Claims covered by Warrantech contracts are paid by insurance companies that underwrite the warranty-extension and product-replacement contracts it sells.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Warrantech Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Warrantech Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 316 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

316 complaints closed with BBB in last 3 years | 104 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 1
Delivery Issues 5
Guarantee/Warranty Issues 138
Problems with Product/Service 157
Total Closed Complaints 316

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning Guarantee/Warranty and Problems with Product/Service.  

The majority of complaints allege the company denied valid claims, failed to make needed repairs, had lengthy delays to repair or replace covered items, and provided poor customer service. Due to the size of the company and the nature of its business, complaint numbers alone do not cause alarm. The mere number of complaints lodged against a warranty company is not nearly as important as the company’s response and the manner in which it resolved its consumer’s issue. 

After thorough examination of complaints received by the BBB, a pattern was identified based on the category of claim filed. 

Home Warranty
The vast majority of complaints regarding Warrantech home warranties center on lengthy delays from the claim date until the repair date. 

Appliance Warranty
The major complaints regarding Warrantech appliance warranties center on lengthy delays. Specifically, customers reported after placing a claim call, weeks and months passed before appliances were repaired. 

Television Warranties
Although several complaint issues have been made about Warrantech television warranties, consumers repeatedly reiterate problems with lengthy delays, poor customer service, long telephone wait times, and failure by Warrantech representatives and supervisors to return calls promised to the customer.

In addition to the lengthy repair delays, customers report excessive telephone hold times for Warrantech, having to place numerous and repeated calls to Warrantech to get a service provider to repair the television, failure to return promised calls by both representatives and supervisors, refusal by representatives to transfer calls to supervisors, and rude and abusive representatives. 

Automobile Warranty
The majority of Warrantech automobile warranty complaints center on deceptive and ambiguous language in the contract and refusal to pay valid claims. With regard to complaints concerning the contract, customers complain the contract fails to address which vehicle replacement parts will be replaced with “New” parts versus “Remanufactured or Replacement parts of like kind and quality.” 

At the time of purchase, customers ordinarily are not presented with the actual extended warranty contract. Rather, consumers are typically provided with advertising information and/or brochures about the extended warranty plan but the actual document and what it covers is not available for review. In fact, the consumer receives the actual extended warranty contract in the mail days or weeks after entering into the contract. 

Customer Reviews Summary Read customer reviews

35 Customer Reviews on Warrantech Corporation
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 27
Total Customer Reviews 35

Additional Information

top
BBB file opened: June 01, 1986 Business started: 06/22/1983 in DE Business started locally: 06/22/1983 Business incorporated: 02/28/2005 in NV
Type of Entity

Corporation

Business Management
Ms. Maribel Barron, Compliance Paralegal Mr. Stuart Hollander, Chairman/Owner Mr. Steve Knapp, Executive Vice President of Finance & CFO/Owner Mr. Bruce Saulnier, President of Sales Mr. Sean Stapleton, President & CEO/Owner Mr. Harry Schlachter, Treasurer/Owner Mr. Stephen Ungar, Secretary/Owner
Contact Information
Principal: Ms. Maribel Barron, Compliance Paralegal
Principal: Mr. Stuart Hollander, Chairman/Owner
Principal: Mr. Steve Knapp, Executive Vice President of Finance & CFO/Owner
Principal: Mr. Bruce Saulnier, President of Sales
Principal: Mr. Sean Stapleton, President & CEO/Owner
Business Category

EXTENDED WARRANTIES WARRANTY,OTHER EXTENDED SERVICE WARRANTY/EXT WARRANTY SERVICE PROVIDER

Alternate Business Names
AMT Home Protection Company AMT Road Services Corp. AMT Warranty Corp. AmTrust Financial Services, Inc. First Choice GSI Services H.I.G. Capital, LLC Home Warranty Program N.S.I. NSI Protection Plus PBOA, Inc. Peak Protection Repair Master Risk Services, L.L.C. Tech 2 Protection Tech II Protection Tech Two Protection Vehicle Protection Plus, LLC VEMECO Warrantech Additive, Inc. Warrantech Advantage Warrantech Automotive, Inc. Warrantech Consumer Product Services, Inc. Warrantech Dealer Based Services, Inc. Warrantech Direct I, L.P. Warrantech Direct, Inc. Warrantech Europe, PLC Warrantech Help Desk, Inc. Warrantech Home Service Company Warrantech International, Inc. Warrantech Management Company Warrantech Management Holding Company Warrantech Management, LP WCPS WCPS of Florida, Inc.
Additional Information

The business met with the BBB September 2012 to discuss the business rating and volume and pattern of complaints.  The business shared the changes that have been made within the business and the current plan and process for continuing to addressing consumer complaints and efforts to eliminate the volume and pattern of complaints..

The business met with the BBB in October 2011 to discuss their continued efforts to eliminate the basic cause of their complaints.  The business shared corporate structure information between Warrantech and AMT Warranty Corporation and the changes made to more effectively handle consumer complaints.

Under the Federal Trade Commission's Disclosure Rule, there are five basic aspects of coverage that a warranty must describe. It is useful to think of these as five questions which a warranty must answer:
1. What does the warranty cover/not cover?
2. What is the period of coverage?
3. What will the warranty company do to correct problems?
4. How can I get warranty service?
5. How will my state's law affect my rights under the warranty?

Industry Tips
**** Warranties & Extended Warranties
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Web Addresses

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations