BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Warrantech Corporation

Find a Location

Phone: (817) 785-5588 Fax: (817) 785-6701 View Additional Phone Numbers 2200 Highway 121 Ste 100, Bedford, TX 76021 http://www.warrantech.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Warrantech Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Warrantech Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 531 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

531 complaints closed with BBB in last 3 years | 278 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 1
Delivery Issues 13
Guarantee/Warranty Issues 196
Problems with Product/Service 314
Total Closed Complaints 531

Additional Complaint Information

Warrantech Corporation would like to be given the opportunity to resolve any outstanding issues you may have. Warrantech Corporation’s Resolution Team is available at 855.828.4709 Monday – Friday 8 am to 6:00 pm Central time.  

Customer Reviews Summary Read customer reviews

78 Customer Reviews on Warrantech Corporation
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 0
Negative Experience 66
Total Customer Reviews 78

Additional Information

BBB file opened: June 01, 1986 Business started: 06/22/1983 in DE Business started locally: 06/22/1983 Business incorporated 02/28/2005 in NV
Type of Entity

Corporation

Business Management
Ms. Maribel Barron, Compliance Paralegal Mr. Stuart Hollander, Chairman/Owner Mr. Steve Knapp, Executive Vice President of Finance & CFO/Owner Mr. Bruce Saulnier, President of Sales Mr. Sean Stapleton, President & CEO/Owner
Contact Information
Principal: Ms. Maribel Barron, Compliance Paralegal
Principal: Mr. Stuart Hollander, Chairman/Owner
Principal: Mr. Steve Knapp, Executive Vice President of Finance & CFO/Owner
Principal: Mr. Bruce Saulnier, President of Sales
Principal: Mr. Sean Stapleton, President & CEO/Owner
Business Category

Auto Warranty Processing Service

Alternate Business Names
AmTrust Financial Services, Inc. NSI Protection Plus VEMECO Warrantech Automotive, Inc. Warrantech Consumer Product Services, Inc. Warrantech Direct, Inc. WCPS WCPS of Florida, Inc.
Industry Tips
**** Warranties & Extended Warranties

Customer Review Rating plus BBB Rating Summary

Warrantech Corporation has received 3.88 out of 5 stars based on 78 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.