BBB Business Review
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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that True Auto, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for True Auto, LLC include:
- 18 complaints filed against business
Factors that raised the rating for True Auto, LLC include:
- Length of time business has been operating.
- Response to 18 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||18|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning sales practices, contract issues, and customer service issues.
Some complaints allege after potential sale of auto warranty contracts, automatic withdrawals from accounts were taken, without authorization, before sales representatives received further clarification from potential customers. The business responded to the complaints with explanations and/or providing refunds and cancellations of policies.
Other complaints allege warranty claims submitted for repairs and other transportation covered by the auto warranty contract were denied resulting in out-of-pocket expenses for consumers. The business responded to the complaints with explanations and/or providing refunds and cancellations of policies.
Some complaints allege difficulty reaching the business by phone or mail to receive contract refunds after sending the required letter of contract cancellation. The business responded to the complaints with explanations and/or providing refunds and cancellations of policies.
June 2013, the BBB sent certified correspondence to True Auto LLC requesting their voluntary cooperation in eliminating the pattern of customer complaint. June 2013 the business met with the BBB and discussed the history, structure, and complaint handling process of the business. The BBB shared the current file condition and rating and discussed ways to improve the business review. When additional information is received from the business the business review will be updated.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Abner (Andrew) J. Hillin Jr., President & CEO/Owner Mr. Matthew (Matt) S. Moseley, Vice President/Owner
AUTO WARRANTY PLANS EXTENDED WARRANTIES