BBB Accredited Business since
EAGLE TRANSMISSIONS
Phone: (817) 784-6908 3013 S COOPER ST, ARLINGTON, TX 76015 http://www.arlingtoneagle.com
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that EAGLE TRANSMISSIONS meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for EAGLE TRANSMISSIONS include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 1 |
| Billing/Collection Issues | 1 |
| Delivery Issues | 0 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 2 |
| Total Closed Complaints | 4 |
Additional Complaint Information
The company has requested that any consumer with a complaint or a concern contact the owner, Stephen Alexander, at stephen.alexander@sbcglobal.net, or 817-307-5995 prior to filing a complaint with the BBB.
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Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 0 |
| Neutral Experience | 0 |
| Negative Experience | 0 |
| Total Customer Reviews | 0 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on EAGLE TRANSMISSIONS
Additional Information
topType of Entity
Corporation
Contact Information
Business Category
AUTO REPAIR & SERVICE AUTO SERVICES TRANSMISSIONS-AUTOMOBILE
Alternate Business Names
S L ALEXANDER INCIndustry Tips
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BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Complaint Detail(s)
| 6/1/2012 |
Advertising/Sales Issues
|
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X
Additional NotesComplaint: I drove my **** Isuzu Rodeo for a free estimate for service and told him what I was willing to spend for repairs($500-$700); he said he would have estimate by end of day; 3 days later he present a ridiculous estimate($3000); I declined the service and he wants to charge me $380 and is threatening a mechanical lien if I don't pay him; I did not sign any document stating I would pay that amount. Desired Settlement: I want my vehicle returned to me immediately. Business Response: This vehicle arrived to our shop the morning of May 2, 2012. We completed the initial check out which confirmed that an internal transmission failure had occurred. We attempted to call the customer. He did not answer, and a voice mail message was left asking him to contact us as we were at a standstill until we received his authorization to proceed. At 2:57 pm on 5-2-12 *** ***** called back. We explained that for us to prepare an estimate we would have to remove and dismantle the transmission to inspect the internal components. The labor charge to perform this inspection was $380.00 (4 hours labor @ $95/hour). We advised him the repairs would most certainly exceed the $500 - $700 range he was desiring. The customer agreed to the inspection and labor charges. Following our long standing policy on telephone authorizations, we asked him for a number only he could provide, to verify that we had in fact explained and he understood that he was authorizing the service that he would be obligated to pay for regardless of his decision to authorize repairs or not. He agreed, and complied by providing us with his date of birth. We then proceeded with the inspection, provided him with a detailed estimate of repairs needed and costs to perform. He declined to authorize the repair. He is certainly not obligated to have us repair his vehicle, but he is responsible for the labor charges he understood and authorized. Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [I do not remember authorizing the inspection over the telephone; that is not how I do business; I would only authorize something like that in writing and in person so I could clearly understand the terms. ] Regards, ******* *****
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed. |
| 10/23/2011 |
Billing/Collection Issues
|
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X
Additional NotesComplaint: I have several complaints against the service I received from Eagle Transmission. A towing company sent by Eagle transmission picked my 1999 Ford F-150 up at my home. It was to be serviced by Eagle transmissionon Saturday September 3, 2011. On September 6, 2011 I recieved a call from **** with Eagle asking what exactly the problem was with the Truck. From that point forward I never received another call from them. I would be promised that they would call to tell me the price and so forthe but they never called, EVER. On that Thusday I called and was told "Oh, ya its the transmission and it will be 1200-1500 dollars. On that friday I called to get the total price of the services provided so that I could get a money order to pay them. I spoke with **** and he informed me that the amount was $1,623.75. $123.75 more than I was quoted. I assumed the $123.75 was for tax so I paid without questioning it. Upon driving the truck home on that saturday I heard a clicking noise that was not there when I left the vehicle. I called **** right back to let him know and he told me to bring the truck back in on Monday and I did so at about noon. After I waited there for 2 hours they told me that they couldnt fix it then. So I left it with them with the assurance from **** that first thing in the morning he would get to it and fix it. That did not happen. On Tuesday at 4pm I called them and was told that they were busy so they were just now getting to it. Im not sure why my truck did not have priority because it was in there before all the othere cars they were working on and we are into our second week of problems. Wednesday morning (today) I had to call them at 10am and was told that it was the A.C. and they had repaired it even though it didnt have to do with the transmission. I went to pick it up and got down the road and the noise was still there. I took it back to them, asked for an itemized bill and why I was charged $123.75 more? Because during this process ** told me that they didnt charge tax he said that it was not built into the qoute. What was the $123.75 extra that I paid? There is not a tax charge on the receipt either. I asked him and he did not have an answer and refused to give me an itemized bill. They were very rude to me today, even the owner of the company. They said that the clicking noise we were still hearing was not there fault. At that point I had lost all trust with this company and was very upset. I left with my truck even though they said they would look at it once more. They already said that they were not taking responsibility for the noise, they had the truck for 3 days at this point to figure out what the noise was. I have taken the truck to another shop to repair the noise. I do not want them touching the truck again because I am concerned that it will be further damaged. Desired Settlement: I would like to be reimbursed for the $123.75 that I was over charged. This will help me to repair what they damaged. I should never have been charged this in the first place. I will call it even and take care of the rest to just be done with this stressful situation. BBB Response:
Eagle Transmission **** ** ****** ********** ** ***** September 30, 2011 RE: Complaint from ***** *** ****** To begin, the referenced complaint from *** ****** is not related in any way to the original repairs contracted by Eagle Transmission. In fact, the original repair to the transmission was re-checked yesterday (September 29) and is performing perfectly. *** ******** 1999 Ford F150 was towed to our shop on Saturday, September 3. Since we are only open for a half day on Saturdays, we could not check it until Monday. We then discovered that it had internal problems, and the transmission needed to come out to determine the extent of the damage. This vehicle came to us through another shop that refers transmission work to us, since we have an excellent reputation in this area and perform quality workmanship. We contacted them for the customer information Monday, but were unable to reach them immediately. It was Tuesday before we learned of the customer information, and we then contacted *** ****** and informed her of the condition of the transmission. She was told we needed to remove the transmission in order to perform an internal inspection to determine the cause of the problem(s), and exactly how much it would cost to do the repair. After the inspection was performed, *** ****** was contacted again, and we explained the cause of failure and the cost to repair. This transmission needed to be completely overhauled, and the cost associated with this type normally ranges between $1,800 - $2,200, depending on the extent of the damage. Since *** ****** had come from another shop, we tried our best to give her a wholesale price, but at that point we were still waiting on some parts estimates from our supplier. Our wholesale price for this type of overhaul usually runs between $1,500 - $1,800, again, depending on the extent of the damage and what has to be replaced. Finally, when we had all our costs estimates in hand, we determined a fair wholesale price would be $1,623.75, and communicated this with her. We are a Lump Sum Contractor, so our total includes EPA-Hazardous Waste Disposal, bolts, nuts, and all miscellaneous shop supplies. These type of repairs are extremely labor-intensive, and cannot be rushed or mistakes can be made. We had it ready by Saturday and she picked it up and paid. She returned the truck to us on Monday, September 12, complaining of a “clicking” noise that she had not noticed before. We told her we would be happy to check it out, but we could not get to it immediately. We were able to get to it the next day (Tuesday, September 13) late in the afternoon. We discovered that her A/C clutch was cycling on and off. We were never under the hood on the initial repair, so this is nothing that we would have caused. However, we continued to check it to see if we could help. We discovered that her freon level was low. This A/C system holds 2.07 pounds of freon, and hers measured only 1.23 pounds. This was causing her compressor to cycle on and off, and that’s where we were hearing the “clicking” sound. We charged her system completely back up, and checked for any leaks. Again, this was nothing that we caused, but we tried to help her nonetheless. Ordinarily, this type of service would have cost around $150 or more, but we did this at NO CHARGE to her. During this entire process, we kept *** ****** as informed and up to date as we could. We did the repairs for a wholesale rate, and have generously donated additional time and services. We earnestly strive for 100% customer satisfaction and in fact do have an excellent reputation in the area. However, *** ****** has stated that she desires a refund of $123.75 in order to cover what she was “overcharged” and to cover what we damaged. Since we did not damage anything, and did not overcharge her in any way, and actually donated additional time and services, no refund will be given at this time.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved |
| 3/2/2011 | Problems with Product/Service |
| 10/13/2010 | Problems with Product/Service |
| 1 | |
