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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Eagle Transmission - Watauga meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Eagle Transmission - Watauga include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Arnold Block, Owner Mr. John Crawford, Operator Mr. Patrcik McCaffrey, Manager Mr. Steve Schuler, Manager
AUTO REPAIR & SERVICE FLEET MAINTENANCE TRANSMISSIONS-AUTOMOBILE ENGINES & TRANSMISSIONS
Alternate Business NamesDana Investments Inc Eagle Transmission
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BBB Complaint Process
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Additional Phone Numbers
- (817) 498-9767(Phone)
- (817) 581-4022(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: IN MARCH OF 2013 I BROUGHT MY CAR IN FOR MY TRANSMISSION TO BE REBUILD. UPON COMPLETION OF THIS WORK, I RECEIVED A WARRANTEE OF SERVICES FOR ONE YEAR. WITHIN 8 WEEKS; HOWEVER, I HAD A STATE INSPECTION INDICATING THAT THE PROBLEM WAS WITHIN THE TRANSMISSION. AT THIS TIME, I RETURN MY VEHICLE TO EAGLE TRANSMISSION AND ***** ****** REFUSED TO ALLOW ME TO WAIT FOR THEIR DIAGNOSTIC TESTING AND HAS SINCE THEN REFUSED TO HONOR THE WARRANTEE. HE STATED THAT IT WAS NOT THE TRANSMISSION AND THAT I WOULD HAVE TO PAY FOR THE SERVICES. I KNEW AT THIS TIME THAT I HAD BEEN TAKEN ADVANTAGE OF. AS I BEGAN TO HAVE SERVICES DONE WITH FURTHER STATE CERTIFIED INSPECTIONS, THE SAME CODES REMAINED FROM THE TRANSMISSION THAT HAD BEEN REBUILT.RECENTLY, I TOOK MY VEHICLE TO THE DEALERSHIP FOR EXACT DIAGNOSTIC AND IT IS INDICATED THAT THE PROBLEMS ARE WITHIN THE THE TRANSMISSION, FOR WHICH ***** ****** WAS TOLD FROM THE FACILITY OF THE STATE INSPECTION. I WANT MY MONEY BACK FROM EAGLE TRANSMISSION PAID IN FULL. I WILL ALSO BE LOOKING INTO OTHER LEGAL PARAMETERS IN WHICH TO GET THIS RESOLVED.SINCERELY,****** *******
Desired Settlement: I DO NOT TRUST THEIR WORK AND THEIR CUSTOMER SERVICES IS BEYOND POOR. I WANT A FULL REFUND. BECAUSE KNOW THE ESTIMATED DAMAGE TO FIX THE PROBLEM IS THAT OF A NEW TRANSMISSION.
This is the first I have heard about any inappropriate interaction ***** ****** might have had with this customer. ***** has not worked at this store for several months and I have not been advised of any calls of warranty issues from this customer. Her warranty on the rebuild of the transmission is good for 12 months or 12,000 miles. Transmissions sometimes have differnt issues after being rebuilt depending on the brand and model. We welcome the opportunity to bring the vehicle into our shop and fix any issues that ****** may been having. Please accept our apology and please contact us at your convenience so we can schedule to do diagnostic and any repair. Contact *******, our manager at ************.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|6/25/2013||Problems with Product/Service | Complaint Details Unavailable|
|9/26/2011||Problems with Product/Service|