Are you the Owner of this Business? ×
BBB® - Start With Trust

Are you...?

If yes, click here to learn about BBB Accreditation.

Are you...?

This business is not BBB accredited.

B & C Transmission & Auto Repair

Phone: (817) 270-8210 Fax: (817) 270-1422 309 Commerce St, Azle, TX 76020

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for B & C Transmission & Auto Repair include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on B & C Transmission & Auto Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 03, 1991 Business started: 08/20/1997 in TX Business started locally: 08/20/1997
Type of Entity

Sole Proprietorship

Business Management
Mr. Charles G. Smart, Owner
Contact Information
Principal: Mr. Charles G. Smart, Owner
Business Category

Auto Repair & Service Transmissions - Automobile

Alternate Business Names
B & C Transmission Exchange of Azle B and C Transmission Exchange of Azle
Industry Tips
automotive engine repair

Additional Locations


    309 Commerce St

    Azle, TX 76020 (817) 270-8210


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/8/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: i took my 2003 dodge ram 3500 diesel/dually to b and c transmission. 1-22-2013 mike gave me an estimate over the phone for $438.00 approximately for brake replacement on front and back. that's just the pads. today the owner calls me and says that the estimate was way to low. that 438.00 wouldn't even cover the rear. his employee was supposed to use a certain program for calculation and he did not do so. GUESS WHAT NOT MY PROBLEM HE SAID THAT HIS COMPANY WOULDN'T DO BOTH FRONT AND BACK. just the back because they already had that started. he totally stinks. i called another repair shop and guess what her program said that they would replace both front and rear pads for 398.00 dollars. please let this person know that i intended to bad mouth him and is business to everyone i can. i hope karma does her business on this man and his business. getting the front brakes done was going to be at least $400.00 more.

Desired Settlement: He is a cheat and a low life type of person. i hope he rots in hell for his sins, and for the way he treats people. i also asked for the parts and he said they were scattered and he'd have to dig for them. i think he sucks as a human and i'm sorry he gets to breathe. one person i told this to said that it's probably because i'm female. i dont want him or his company working on my truck ever again. but he could reimburse us the 200.00 dollar difference approximately, from the other estimate i was given, but i'm not holding my breath. sincerely, Amelia Bailey

Business Response:  

What the consumer is upset about is that I would not do a one hour labor on her front breaks when ********** time guide calls for 4.3 hours labor. I did not do the work and I did not charge her money.

** *** ******* *****