BBB Business Review

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This business is not BBB accredited.

MVP Motorsports, Inc.

Additional Locations

Phone: (940) 683-8282 Fax: (940) 683-3211 301 Center Court Dr, Bridgeport, TX 76426 http://www.mvpmotorsports.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for MVP Motorsports, Inc. include:

  • Failure to respond to 4 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for MVP Motorsports, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 14

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning delivery, billing and refund issues.

Specifically, complaints allege non delivery of orders and difficulty getting refunds from the business.   

In one instance, the complaintant stated that they ordered a product which was to take 2 weeks to receive, however, it took 2 months to receive.  Complainant states that they called numerous times about the order and was told it was lost in warehouse and would be re-shipped.  Complainant stated that they no longer wanted the product and FedEx picked up the package and complainant was told that they would get a full refund minus the restocking fee.  Complainant further states that after months of phone calls they have not received their funds. Another complainant stated they placed 2 orders and have waited approximately 6 weeks for the first order and 3 weeks for the second order.  The first order was partially filled but complainant is still waiting on the other half of it and their second order was never shipped.  Complainant stated that they've communicated with the business numerous times over the course of 6 weeks and never accomplished anything and product has not been received.   One other complainant states that they paid a deposit of $800 and attempted to communicate with the business on a delivery date and was never given an answer therefore, complainant requested a refund of deposit however, the refund was never issued. 

In addition, complainant also allege difficulty in obtaining refunds. One complainant states a set of connecting rods for an engine were machined incorrectly and were sent back for exchange with the understanding they were out of stock and would have to wait additional time for the replacements. Complainant states that after the turnaround time had past the business told the complainant that the parts are no longer manufactured at which time the complainant requested a refund.  Complainant was told a refund would be given however, after extensive time and numerous phone calls have resulted in no results of a refund. 

Another complainant stated they ordered parts from MVP Motorsports, Inc. and have not received their order after a year has passed.  Complainant requested to receive either a refund or their product however, neither have been received.

As of March 30, 2016, the Better Business Bureau has not received a written response from the business. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MVP Motorsports, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 20, 2010 Business started: 11/14/1996 in TX Business started locally: 11/14/1996 Business incorporated 02/27/2002 in TX
Type of Entity

Corporation

Business Management
Mr. Dustin R. Womack, Owner
Contact Information
Customer Contact: Mr. Dustin R. Womack, Owner
Related Businesses
Powerhouse Racing Inc
Business Category

Auto Parts & Supplies - New

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.