BBB Business Review

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BBB Accredited Business since

Heartland Automotive Services dba Jiffy Lube

Additional Locations

Phone: (817) 261-9450 1531 S Cooper St, Arlington, TX 76010 http://heartland.jiffylube.com/


Click for BBB Rating on Heartland Automotive Services dba Jiffy Lube

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Heartland Automotive Services dba Jiffy Lube meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Heartland Automotive Services dba Jiffy Lube. BBB serving Dallas and Northeast Texas has the full report as that BBB handles all complaints for Heartland Automotive Services dba Jiffy Lube.


Additional Information

BBB file opened: March 27, 2012 Business started: 02/01/1995 in TX Business started locally: 03/10/1995 Business incorporated 02/01/1995 in MN
Type of Entity

Corporation

Business Management
Ms. D'Evelyn Bartie, Guest Services Manager
Contact Information
Customer Contact: Ms. D'Evelyn Bartie, Guest Services Manager
Business Category

Auto Lube & Oil - Mobile

Alternate Business Names
Heartland Automotive Services, Inc. Jiffy Lube
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.