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BBB Accredited Business since

Novak Motors

Additional Locations

Phone: (817) 590-8777 Fax: (817) 590-8866 View Additional Phone Numbers 210 Airport Fwy, Bedford, TX 76022 http://www.novakmotors.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Novak Motors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Novak Motors include:

  • 5 complaint(s) filed against business

Factors that raised the rating for Novak Motors include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Novak Motors
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: November 03, 2011 Business started: 07/17/1996 in TX Business started locally: 07/17/1996 Business incorporated 10/15/1998 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
http://www.txdmv.gov
Phone Number: (888) 368-4689
Fax Number: (512) 465-4129
The number is P111494.

Type of Entity

Limited Partnership (LP)

Business Management
Mr. Jim D. Calvert, President/CEO/Owner Mr. Sam Smith, General Manager - Bedford Mr. Joe Coreno, Director of Vehicle Remarketing Mr. Gino D'Ambrosio, Internet Sales Manager Ms. Amy Doberman, Director of Sales/Finance Mr. Chris Meagher, Director of Sales/Marketing Mr. Joe Messina, Director of Operations Mr. Don Porter, Vice President/COO
Contact Information
Principal: Mr. Jim D. Calvert, President/CEO/Owner
Principal: Mr. Sam Smith, General Manager - Bedford
Business Category

Auto Dealers - Used Cars

Alternate Business Names
Endtrust Automotive Services, L.P. Endtrust Lease End Services, LLC
Industry Tips
Automobile sales

Customer Review Rating plus BBB Rating Summary

Novak Motors has received 4.13 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.