BBB Business Review

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BBB Accredited Business since

West Loop Auto Group, LLC

Phone: (817) 244-3070 Fax: (817) 244-4297 View Additional Phone Numbers 3300 Alta Mere Dr, Ft Worth, TX 76116 View Additional Email Addresses http://www.westloopautogroup.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that West Loop Auto Group, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for West Loop Auto Group, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Additional Complaint Information

Complaints processed by the BBB in its three-year reporting period have been resolved. The number and type of complaints is not unusual for a company in this industry. The company requests that consumers with a complaint first contact the company by phone or email at CustomerCare@westloopautogroup.com.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on West Loop Auto Group, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1976 Business started: 09/01/1977 Business started locally: 09/01/1977 Business incorporated: 09/06/1977 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
https://www.txdmv.gov/
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162

Type of Entity

Corporation

Business Management
Mr. Kirk Manuel, Owner Ms. Rhonda Manuel, CEO Mr. Tommy J. Manuel, Owner Ms. Christy Hays, Office Manager
Contact Information
Customer Contact: Mr. Jared Bence, Sales Manager
Principal: Mr. Kirk Manuel, Owner
Principal: Ms. Rhonda Manuel, CEO
Principal: Mr. Tommy J. Manuel, Owner
Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO PARTS & SUPPLIES-NEW

Alternate Business Names
Dealers Machine Manuel Auto Group Manuel Auto Group LTD Manuel Hyundai Manuel Isuzu Manuel Lincoln Mercury Manuel Mitsubishi West Loop Dodge Inc West Loop Hyundai West Loop Mitsubishi West Loop Nissan
Industry Tips
Automobile sales
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.