BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Vandergriff Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Vandergriff Honda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 38 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||21|
|Total Closed Complaints||38|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
Phone Number: (888) 368-4689
Fax Number: (512) 465-4129
The number is P35122.
Type of Entity
Limited Partnership (LP)
Business ManagementMr. Charlie A. Evans, Vice President & General Manager/Owner Ms. Jennifer Christenson, Customer Relations Manager Mr. Robert J. Holcomb, Owner Mr. Brady Richardson, Ecommerce Director Mr. Larry (Cecil) Van Tuyl, President/Owner
Auto Dealers - New Cars Auto Dealers - Used Cars
Alternate Business NamesLuke Motor Company Luke Motor Company II, L.P.
The BBB met with the business February 2012 to discuss the volume of their complaints relating to Advertising/Sales and Problems with Product and Service. The business shared their process for identifying and resolving consumer complaints.
Industry TipsAutomobile sales
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview