BBB Business Review

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BBB Accredited Business since

Vandergriff Honda

Phone: (817) 461-2323 Fax: (817) 801-5048 View Additional Phone Numbers 1104 W I-20, Arlington, TX 76017 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vandergriff Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vandergriff Honda include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 37 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 20
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

1 Customer Review on Vandergriff Honda
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1986 Business started: 07/01/1963 in TX Business started locally: 07/01/1963 Business incorporated 06/24/1999 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
Phone Number: (888) 368-4689
Fax Number: (512) 465-4129
The number is P35122.

Type of Entity

Limited Partnership (LP)

Business Management
Mr. Charlie A. Evans, Vice President & General Manager/Owner Ms. Jennifer Christenson, Customer Relations Manager Mr. Robert J. Holcomb, Owner Mr. Brady Richardson, Ecommerce Director Mr. Larry (Cecil) Van Tuyl, President/Owner
Contact Information
Principal: Mr. Charlie A. Evans, Vice President & General Manager/Owner
Customer Contact: Mr. Brady Richardson, Ecommerce Director
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars

Alternate Business Names
Luke Motor Company Luke Motor Company II, L.P.
Additional Information

The BBB met with the business February 2012 to discuss the volume of their complaints relating to Advertising/Sales and Problems with Product and Service.  The business shared their process for identifying and resolving consumer complaints.

Industry Tips
Automobile sales

Customer Review Rating plus BBB Rating Summary

Vandergriff Honda has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.