Manuel Auto Group

Additional Notes

Complaint: I brought my car to Manuel on July 3, 2012 because it was not starting. I was told it would be checked out. I also asked to have my brake light and blinkers repaired (I had brought my car in to have this done before and it was not fixed) and to have the oil changed and my car inspected. I was called at work and given an estimate of $1,000 for the repair. I was called at 5:30 and told my car was ready to pick up. When I picked up my car I noticed it was not inspected and I was told that since the alternator had been replaced I had to drive it 100 miles before being inspected. The old oil change sticker was still on so I don't know if the oil got changed and when I tried the blinkers, they still didn't work. When I got home I had my husband look while I tapped the brakes and the brake light is still out. So I have paid twice to have the blinkers and brake light repaired and they still don't work, I don't know if the oil got changed, it was not inspected. The next day I went to get in my car and it wouldn't start. So now I have paid $871.45 for nothing. Over the past 2 years I have brought my car to Manuel 6 times for a total of $2,944.68. I tried calling the Service Manager, ***** ***l, several times on his cell phone and only got his voice mail. When I called the main number I was transferred to *** **** and I felt uncomfortable speaking with him because of the situation. I called back several times and asked to speak to a manager and the girl on the phone was very rude and said everyone was out and even laughed at my situation.

Desired Settlement: I want my alternator repaired, I want the brake light repaired, I want the blinkers repaired, I want my oil changed, and I want my car inspected and I want it all done in a timely manner and with no further cost. I want what I have paid for to be done to my car and I want my car in working order.

BBB Response:

BBB's Final Determination: Consumer accepted resolution offered by the business.

Additional Notes

Complaint: Issue with the service department. Service Manager: ***** ****. I brought my 2002 Chevy Trailblazer in for repairs back in April. The beginning of April. My vehicle needed engine repair. I was referred to this particular person through a friend. When the vehicle was delivered to him he stated he would fix the truck. My vehicle was in the shop for 2 months when it should have been only in the shop for a couple of weeks. The engine head was replaced, thermostat, water pump, timing chain and sensors, and radiator was replaced also. During this time there was not any communication by the service manage about my vehicle. I had left several messages with no call back. My vehicle was finally ready and picked up on Friday May 25th. After driving it home my engine light came on. I went to Auto Zone to have the engine code ran and there was something wrong with the timing: adjustment, sensors, or both. I called the service department and was told to bring it up there on Monday the 28th and drop it off. Since they had my car for 2 months I was reluctant to drop it off at this point. I did go up there that morning of the 28th and they did look at my truck right away. At this point I was told I had a bad sensor to the timing kit, which was supposedly replaced. They fixed that issue that day and drove it home. Apon starting it up my engine light came back on. I would like the owner of the dealership contacted and the service manager, ***** ****, to be contacted and I would like to have my vehicle fixed properly. I feel if someone is going to make repairs to a vehicle, which ever they may be, I feel it should be done right and in a timely manner. I have not gotten that kind of courtesy. Please help.

Desired Settlement: I would like my vehicle repaired so my engine light does not not come on at all and if I need to drop the car off I would like a loaner vehicle.

Business Response:

Ladies,

*** ******* had an engine repair done at our dealership.  It had an issue after the

repairs.  The "check engine" lamp came on and she returned for additional repairs.

To date we hae never heard back from her.  It did take some time to do the repairs.

We were not able to get all NEW parts because of the customers budget.  Some time

expired locating good used parts.  Further, we check used parts thoughly, but you can

never be sure how long they will last.  *** ******* was able to get $3000 in repairs for

less than $2000 utilizing used parts.  I don't know of any new complaint.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved