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BBB Business Review

BBB Accredited Business since 12/21/2007

MAC CHURCHILL AUTO GROUP INC

Phone: (817) 232-2872 Fax: (817) 847-8174 3125 NE Loop 820, Fort Worth, TX 76137 http://www.macchurchill.com

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BBB Accreditation

A BBB Accredited Business since 12/21/2007

BBB has determined that MAC CHURCHILL AUTO GROUP INC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for MAC CHURCHILL AUTO GROUP INC include:

  • 29 complaints filed against business

Factors that raised the rating for MAC CHURCHILL AUTO GROUP INC include:

  • Length of time business has been operating.
  • Response to 29 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 14
Total Closed Complaints 29

Additional Complaint Information

Complaints brought to this company's attention primarily concern sales and contract issues. Specifically, complainants allege not honoring agreed upon prices, high pressure sales tactics being used, delays in repairs, and advertised prices for trade-ins not being honored. The company has been generally responsive to complaints, resolving the issue directly and/or providing documentation to support the company's efforts and positions.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against MAC CHURCHILL AUTO GROUP INC
See Trends in Complaints on MAC CHURCHILL AUTO GROUP INC

Customer Reviews Summary Read customer reviews

2 Customer Reviews on MAC CHURCHILL AUTO GROUP INC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on MAC CHURCHILL AUTO GROUP INC

Additional Information

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BBB file opened: November 20, 2001 Business started: 08/17/1992 Business incorporated: 08/17/1992 in TX
Type of Entity

Corporation

Contact Information
Principal: Mr. GREG SHELTON, CONTROLLER
Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS

Alternate Business Names
MAC CHURCHILL INC MAC CHURCHILL ACURA
BBB Program Participation

Dynamic Seal

Additional Information

In August 2010, the company was invited to meet with the BBB to discuss the volume and pattern of their complaints.

Industry Tips
Automobile sales
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BBB Complaint Process

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