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BBB Accredited Business since

MAC CHURCHILL AUTO GROUP INC

Additional Locations

Phone: (817) 232-2872 Fax: (817) 847-8174 3125 NE Loop 820, Fort Worth, TX 76137 http://www.macchurchill.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that MAC CHURCHILL AUTO GROUP INC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for MAC CHURCHILL AUTO GROUP INC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 67 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 36
Total Closed Complaints 67

Additional Complaint Information

Complaints brought to this company's attention primarily concern sales and contract issues. Specifically, complainants allege not honoring agreed upon prices, high pressure sales tactics being used, delays in repairs, and advertised prices for trade-ins not being honored. The company has been generally responsive to complaints, resolving the issue directly and/or providing documentation to support the company's efforts and positions.

Customer Reviews Summary Read customer reviews

22 Customer Reviews on MAC CHURCHILL AUTO GROUP INC
Customer Experience Total Customer Reviews
Positive Experience 14
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 22

Additional Information

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BBB file opened: November 20, 2001 Business started: 08/17/1992 Business started locally: 08/17/1992 Business incorporated: 08/17/1992 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
https://www.txdmv.gov/
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162
The license number is P116655.

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
https://www.txdmv.gov/
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162
The license number is P124248.

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
https://www.txdmv.gov/
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162
The license number is P54687.

Type of Entity

Corporation

Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS

Alternate Business Names
MAC CHURCHILL ACURA MAC CHURCHILL AUTO MALL MAC CHURCHILL INC
Additional Information

In August 2010, the company was invited to meet with the BBB to discuss the volume and pattern of their complaints.

Industry Tips
Automobile sales
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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