BBB Business Review

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BBB Accredited Business since

FREEMAN TOYOTA/SCION

Phone: (817) 287-5200 Fax: (817) 287-5497 204 NE Loop 820, Hurst, TX 76053 http://www.freemantoyota.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that FREEMAN TOYOTA/SCION meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for FREEMAN TOYOTA/SCION include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 10

Additional Complaint Information

Complaints brought to the company's attention by this BBB primarily concern sales, repair, and quality issues. Complainants allege they signed paperwork finalizing the sale of their car and left with the car only to find out up to three weeks later that the financing fell through and are forced to choose another vehicle. Other complainants allege questionable business practices, not honoring an advertised price, repairs resulting in additional damage, and unauthorized reporting to credit agencies. The company is generally responsive to complaints, resolving most issues and providing supporting documentation.

Customer Reviews Summary Read customer reviews

1 Customer Review on FREEMAN TOYOTA/SCION
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 01, 1991 Business started: 04/15/1997 in TX Business started locally: 04/15/1997 Business incorporated 04/15/1997 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
http://www.txdmv.gov
Phone Number: (888) 368-4689
Fax Number: (512) 465-4129
The number is P33080.

Type of Entity

Limited Partnership (LP)

Business Management
Mr. DANE MINOR, GENERAL MANAGER Ms. Ashley Hager, Executive Assistant
Contact Information
Customer Contact: Ms. Ashley Hager, Executive Assistant
Principal: Mr. DANE MINOR, GENERAL MANAGER
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Dealers - Online Auto Dealers - Hybrid Vehicles

Alternate Business Names
FREEMAN FINANCIAL INVESTMENT COMPANY FREEMAN TOYOTA-FREEMAN FINANCIAL
Industry Tips
Automobile sales

Customer Review Rating plus BBB Rating Summary

FREEMAN TOYOTA/SCION has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.