BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

ALLEN SAMUELS DODGE

Additional Locations

Phone: (817) 276-7700 Fax: (817) 276-7752 View Additional Phone Numbers 7740 NORTH EAST LOOP 820, FORT WORTH, TX 76180 http://www.allensamuels.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ALLEN SAMUELS DODGE meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ALLEN SAMUELS DODGE include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 7
Total Closed Complaints 21

Additional Complaint Information

Consumer complaints concern selling practices, repair and advertising issues. Specifically, some consumers allege final sales price is not consistent with advertisement. Other consumers allege the value of the maintenance contract is misrepresented, warranties are not honored, and completion of repairs is delayed. Company has been generally responsive to complaints, resolving the issues directly and providing sufficient documentation to support their efforts.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ALLEN SAMUELS DODGE
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 28, 1996 Business started: 01/01/1982 Business started locally: 01/01/1982 Business incorporated 11/10/1977 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
http://www.txdmv.gov
Phone Number: (888) 368-4689
Fax Number: (512) 465-4129

Type of Entity

Corporation

Business Management
KEVIN CODER
Contact Information
Principal: KEVIN CODER
Business Category

Auto Dealers - New Cars Auto Parts & Supplies - New Auto Services

Alternate Business Names
ALLEN SAMUELS AUTO GROUP ALLEN SAMUELS DODGE HYUNDAI NORTH LOOP DODGE SAMUELS ALLEN DODGE SOUTHSIDE DODGE SALES, INC.
Additional Information

Company met with the BBB in February 2010 to discuss their pattern and volume of complaints. The company agreed to provide a Plan of Action to address the pattern of complaints and to provide timely responses to complaints forwarded by the BBB.

In July 2010, the company was invited to meet with the BBB to discuss the pattern and volume of their complaints.

Industry Tips
Automobile sales automotive engine repair
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.