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BBB Accredited Business since

Thompson's Appliance

Phone: (817) 277-1131 Fax: (817) 277-1330 View Additional Phone Numbers 2705 S Cooper St Ste 200, Arlington, TX 76015 http://www.thompsonsappl.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Major Home Appliance In Home  & In Shop Service.

Parts for DIY'ers

Honest, Dependable, and Warrantied Service.

Knowledgeable Technicians with 40+ Years Experience

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Thompson's Appliance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Thompson's Appliance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Thompson's Appliance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 01, 1989 Business started: 06/01/1971 in TX Business started locally: 01/29/1982 Business incorporated 06/07/2013 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Craig A Thompson, Owner Mr. Eddie Thompson, Manager Ms. Retta Diann Thompson, Owner
Contact Information
Principal: Mr. Craig A Thompson, Owner
Business Category

Appliances - Small - Service & Repair

Products & Services

Thompson's Appliance sells the following brand(s): AMANA,BOSCH,FRIGIDAIRE,GE,THERMADOR,WHIRLPOOL

Thompson's Appliance offers the following product(s): APPLIANCE PARTS

Method(s) of Payment
Cash, Checks, American Express, Discover, MasterCard, Visa
Refund and Exchange Policy

Refunds gladly given for In-Stock Parts that have not been installed and in original in-opened package.

20% Restocking Fee on all Acceptable returns.

No refunds or exchanges on : Special Ordered, Electrical, or Installed Parts

Alternate Business Names
Thompon's Appliance Parts & Service Thompson's Appliance, LLC

Customer Review Rating plus BBB Rating Summary

Thompson's Appliance has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.