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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Reliant Heating & Air Conditioning Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for Reliant Heating & Air Conditioning Inc. BBB serving Dallas and Northeast Texas has the full report as that BBB handles all complaints for Reliant Heating & Air Conditioning Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jeff Stewart, Vice President
Air Conditioning & Heating Contractors - Commercial AIR COND & HEATING SALES & SERVICE AIR COND & HEATING SVC & INSTALL Air Conditioning & Heating Contractors - Residential AIR COND SVC & EQUIPMENT AIR CONDITIONING CONTRACTORS & SYSTEMS AIR CONDITIONING MFG/SALES AIR CONDITIONING REPAIR AIR DUCT CLEANING AIR DUCT CLEANING DUCT CLEANING HEATING CONTRACTORS HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR HEATING SERVICE CONTRACTORS AIR COND & HEATING SVC & REPAIR
Reliant Heating and Air Conditioning Inc purchased Service Worx.
Industry TipsAir Conditioning Air Duct Cleaning/ Duct Cleaning Tax Energy Credit: 2009-2010 - American Recovery and Reinvestment Act of 2009
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|Neutral Review||3 points per review|
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Problems with Product/Service
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Complaint: First service call for broken air conditioner resulted in Reliant repairman not locating problem. He told me the only thing I needed to do was add more Freon. Five weeks later, Freon was depleted and I called the company again to have them come out and repair what they should have found the first time. Was told I had to pay the service fee again because it was past 30 days since they last came out to my house. The second service call, the repairman stated he "may" have found the problem and proceeded to show me a leaking valve on my outside unit. I told him whatever he needs to do he should fix it because he did not detect it the first time and I had to pay a second service charge. He also told me I had to pay for the Freon-- AGAIN--to replenish the one that leaked out the first time (I paid close to $400). I told him I wasn't going to pay it again because he misdiagnosed the problem the first time he came out and I shouldn't have to pay for his mistake. I told him to fix it and to let me speak to his supervisor. He informed me the supervisor was out of the office but will get back to me for his answer. The repairman finished his repair the next day--while I was at work--and I never heard from him again. All the while, I did not have any Freon to cool my house. I tried several times to contact the supervisor but his people promised he would get back with me but never did. Meanwhile the temperatures soared past higher 90's and 100's. After several days trying to speak to anyone at the company, I had to contact another air conditioning company to come out and add Freon to my system. When the other company arrived, they informed me the valve work that Reliant did was no good and was not possible to check to see if the leak was fixed without adding more Freon because there was only one valve on the unit when there should have been two. Not only was I out of my money for adding Freon to a system that leaked--- which was not detected the first time;, I was also victim to poor quality work and a second service fee.
Desired Settlement: I would like a refund for the Freon I paid for the first time Reliant came out and did not detect a leak--if they had correctly detected the leak, $375 worth of Freon would not have been lost. I would also like a refund for the second service fee--since they did not correctly detect the problem the first time, I should not have been subject to a second service fee.
This is some disagreement between the customer’s complaint and our technician’s report. In this case however, we feel that it is best to go ahead take care of the customer. I have already spoken with her to discuss the situation and I have informed her that the $375 for refrigerant added on 4/29/2013 will be credited back to her credit card.
BBB's Final Determination: Consumer accepted resolution offered by the business.