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BBB Accredited Business since

M.E.S.

Phone: (817) 516-0700 Fax: (817) 572-8715 View Additional Phone Numbers 7120 W I-20, Ste B, Arlington, TX 76017 http://mes-ac.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We sell and service all makes and models

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Request a Quote from M.E.S.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that M.E.S. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for M.E.S. include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Additional Complaint Information

The business has requested that any consumer who has questions or concerns contact (817) 516-0700 prior to filing a complaint with the BBB.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on M.E.S.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: April 11, 2014 Business started: 11/30/1987 in TX Business incorporated: 07/18/1990 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
http://www.license.state.tx.us
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
enforcement@tdlr.texas.gov
The number is 9355.

Business Management
Ms. Lora Murphy, Manager
Contact Information
Principal: Ms. Lora Murphy, Manager
Business Category

Air Conditioning & Heating Contractors - Commercial Air Conditioning & Heating Contractors - Residential AIR CONDITIONING CONTRACTORS & SYSTEMS AIR CONDITIONING REPAIR AIR CONDITIONING SYSTEMS-CLEANING AIR DUCT CLEANING INSULATION INSULATION, BLOWN

Method(s) of Payment
American Express, Visa, MasterCard, Discover, Cash, Checks and have finance available.
Alternate Business Names
Metro Express Service
Industry Tips
Air Duct Cleaning/ Duct Cleaning Tax Energy Credit: 2009-2010 - American Recovery and Reinvestment Act of 2009

Customer Review Rating plus BBB Rating Summary

M.E.S. has received 4.41 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.