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Description

Service, repair and installation of central heating and air systems, ducting, insulation and air purifiers. Solar energy and HVAC. Energy conservation 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Comfort Experts, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Comfort Experts, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 9
Total Closed Complaints 11

Additional Complaint Information

The business has requested that any consumer with a question or a concern contact them at 817-596-4808 or erika.sorelle@acgenius.com prior to filing a complaint with the Bureau.

BBB files indicate this business has a pattern of complaints concerning Service Issues.

Specifically complainants allege misdiagnosis of mechanical problem.  Complaints also allege after receiving other estimates for the same repair, the business' estimate is at a higher cost.

The business has responded to complaints by stating the business technicians are trained to quote both "necessary repairs" and "recommended repairs."

The BBB met with the business September 2013 to discuss the volume and pattern of complaints. The business shared with the BBB their complaint handling process and their plan of action to address future complaint.

Customer Reviews Summary Read customer reviews

49 Customer Reviews on Comfort Experts, Inc.
Customer Experience Total Customer Reviews
Positive Experience 43
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 49

Additional Information

BBB file opened: January 01, 1971 Business started: 12/03/1962 in TX Business started locally: 12/03/1962 Business incorporated 12/03/1962 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing and Regulation
920 Colorado, Austin TX 78701
http://www.tdlr.texas.gov
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
The number is TACLA00000386C.

Texas Department of Licensing and Regulation
920 Colorado, Austin TX 78701
http://www.tdlr.texas.gov
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
The number is TACLB00023816E.

Texas Department of Licensing and Regulation
920 Colorado, Austin TX 78701
http://www.tdlr.texas.gov
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
The number is 21460.

Texas Department of Licensing and Regulation
920 Colorado, Austin TX 78701
http://www.tdlr.texas.gov
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
The number is 33897.

Type of Entity

Corporation

Business Management
Mr. Brett Hobson, Vice President/Owner Ms. Linda Hobson, Secretary/Owner Mr. Philip R. Hobson, President/Owner Ms. Erika Sorelle, Call Center/Communications Manager
Contact Information
Principal: Mr. Brett Hobson, Vice President/Owner
Customer Contact: Ms. Erika Sorelle, Call Center/Communications Manager
Business Category

Air Conditioning Contractors & Systems Air conditioning & Heating Contractors - Residential Air Conditioning Repair Air Duct Cleaning Duct & Duct Fittings Insulation Materials Heating Contractors Heating Equipment & Systems Cleaning & Repair Solar Energy Equipment & Systems Dealers Air conditioning & Heating Contractors - Commercial

Products & Services

Comfort Experts, Inc. sells the following brand(s): All Brands

Comfort Experts, Inc. offers the following product(s): All manufacturers

Method(s) of Payment
All major credit cards, debit cards and checks
Alternate Business Names
Hobson A/C Hobson AC Hobson Air Conditioning, Inc.
Industry Tips
Air Conditioning Air Duct Cleaning/ Duct Cleaning Tax Energy Credit: 2009-2010 - American Recovery and Reinvestment Act of 2009

Customer Review Rating plus BBB Rating Summary

Comfort Experts, Inc. has received 4.84 out of 5 stars based on 49 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.