BBB Business Review

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BBB Accredited Business since

Berkeys Air Conditioning, Plumbing and Electrical

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Fax: (817) 329-0874 View Additional Phone Numbers 2875 Market Loop, Southlake, TX 76092

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Berkeys Air Conditioning, Plumbing and Electrical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Berkeys Air Conditioning, Plumbing and Electrical include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 10
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

90 Customer Reviews on Berkeys Air Conditioning, Plumbing and Electrical
Customer Experience Total Customer Reviews
Positive Experience 83
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 90

Additional Information

BBB file opened: January 09, 1997 Business started: 07/09/1975 in TX Business started locally: 07/09/1979 Business incorporated 02/01/1996 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing and Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
The number is TACLB00026791E.

Texas State Board of Plumbing Examiners
929 East 41st St., Austin TX 78751
Phone Number: (512) 936-5200
Fax Number: (512) 450-0637
The number is 36082.

Type of Entity


Business Management
Jamie Wooldridge, President Ms. Gaye Sale , Customer Service Manager
Contact Information
Customer Contact: Ms. Gaye Sale , Customer Service Manager
Principal: Jamie Wooldridge, President
Business Category

Air Conditioning Contractors & Systems Mechanical Contractors Air conditioning & Heating Contractors - Residential Air Conditioning Repair Air Conditioning Systems - Cleaning Duct & Duct Fittings Energy Conservation Products & Services Insulation Materials Duct Cleaning Electricians Energy Audits Fans - Industrial & Commercial Heating Contractors Heating Equipment Heating Equipment & Systems Cleaning & Repair Contractor - Insulation Heating & Air Conditioning Plumbers Plumbing Drains & Sewer Cleaning Sewer Contractors Sewer Cleaning Equipment & Supplies Ventilating Contractors Water Heaters - Dealers Water Heaters - Repairing Weather Vanes Air conditioning & Heating Contractors - Commercial

Products & Services

Berkeys Air Conditioning, Plumbing and Electrical sells the following brand(s): American Standard, Lennox, Rinnai, State

Berkeys Air Conditioning, Plumbing and Electrical offers the following product(s): air conditioning, commercial, cooling, ductless, electrical, estimates, furnace, heating, HVAC, mini-split, Plumbing, repair, replacement, residential, slab leaks, tankless water heater, water heaters

Method(s) of Payment
cash, check, credit, financing
Refund and Exchange Policy
100% satisfaction guarantee
Alternate Business Names
B. S. & S. Services, Inc. Berkey's Plumbing, Heating & Air Conditioning Berkeys Air Conditioning & Plumbing Berkeys Plumbing, Heating & Air Conditioning
Industry Tips
Air Conditioning Air Duct Cleaning/ Duct Cleaning Hiring a plumber Tax Energy Credit: 2009-2010 - American Recovery and Reinvestment Act of 2009

Customer Review Rating plus BBB Rating Summary

Berkeys Air Conditioning, Plumbing and Electrical has received 4.9 out of 5 stars based on 90 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.