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BBB Accredited Business since

Metro Energy Savers

Phone: (817) 572-8700 Fax: (817) 572-8715 7120 W I 20, Arlington, TX 76017 View Additional Email Addresses http://www.metroenergysavers.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Metro Energy Savers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Metro Energy Savers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 10

Additional Complaint Information


The business has requested that any consumer who has questions or concerns contact (817) 572-8700 prior to filing a complaint with BBB.

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Metro Energy Savers
Customer Experience Total Customer Reviews
Positive Experience 13
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 16

Additional Information

BBB file opened: May 01, 1989 Business started: 11/30/1987 in TX Business started locally: 11/30/1987 Business incorporated 07/18/1990 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing and Regulation
920 Colorado, Austin TX 78701
http://www.tdlr.texas.gov
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468

Type of Entity

Corporation

Business Management
Mr. Darrell Murphy, CEO/Director Dee Murphy, VP Ms. Kim Vanderveer, Marketing Director
Contact Information
Customer Contact: Ms. Kim Vanderveer, Marketing Director
Related Businesses
Metro Express Service, LLC
Business Category

Air conditioning & Heating Contractors - Commercial Air Conditioning Contractors & Systems Air conditioning & Heating Contractors - Residential Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Insulation Materials Heating Contractors

Products & Services

Metro Energy Savers sells the following brand(s): All major brands we service and repair , Daikin Comfort Pro , Lennox Premier Dealer

Metro Energy Savers offers the following product(s): Air Handlers , Aprilaire equipment, Condensers, GPS (Global Plasma Solutions) for better air quality, heat pumps , New systems,

Hours of Operation
M: 7:00 AM - 7:00 PM
T: 7:00 AM - 7:00 PM
W: 7:00 AM - 7:00 PM
Th: 7:00 AM - 7:00 PM
F: 7:00 AM - 7:00 PM
S: 7:00 AM - 4:00 PM
Su: Closed
Emergency Service Available 24/7
Method(s) of Payment
Visa, MasterCard, Discover, American Express financing available (wac)  
Service Area
Metro Energy Savers is an HVAC company offering heating and cooling services to residents in the Dallas, Fort Worth, and Arlington areas.
Alternate Business Names
Air Care Air Conditioning
Industry Tips
Air Conditioning Air Duct Cleaning/ Duct Cleaning Tax Energy Credit: 2009-2010 - American Recovery and Reinvestment Act of 2009

Customer Review Rating plus BBB Rating Summary

Metro Energy Savers has received 4.75 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.