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BBB Accredited Business since

Master Tech Service Corp.

Additional Locations

Phone: (817) 251-4455 Fax: (817) 251-3344 11496 Luna Rd Ste 450, Farmers Brnch, TX 75234 http://www.acdirectexpress.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Master Tech Service Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Master Tech Service Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Master Tech Service Corp.
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 7

Additional Information

BBB file opened: February 14, 2011 Business started: 02/01/2010 in TX Business started locally: 02/01/2010 Business incorporated 02/01/2010 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
http://www.license.state.tx.us
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
enforcement@tdlr.texas.gov
The number is TACLA00029608C.

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
http://www.license.state.tx.us
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
enforcement@tdlr.texas.gov
The number is 210796.

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
http://www.license.state.tx.us
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468
enforcement@tdlr.texas.gov
The number is 27775.

Type of Entity

Corporation

Business Management
Mr. Matt Ecoff, Director of Operations Mr. Charles L. Wells, President/Owner
Contact Information
Principal: Mr. Matt Ecoff, Director of Operations
Principal: Mr. Charles L. Wells, President/Owner
Business Category

Air conditioning & Heating Contractors - Commercial Air Conditioning Contractors & Systems Air Conditioning Repair Air Conditioning Systems - Cleaning

Industry Tips
Air Conditioning Tax Energy Credit: 2009-2010 - American Recovery and Reinvestment Act of 2009

Customer Review Rating plus BBB Rating Summary

Master Tech Service Corp. has received 4.83 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.