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Universal Adcom

Additional Locations

Phone: (800) 778-2578 Fax: (817) 633-5142 View Additional Phone Numbers 2921 Avenue E E, Arlington, TX 76011 http://www.universalad.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Universal Adcom include:

  • 247 complaints filed against business

Factors that raised the rating for Universal Adcom include:

  • Length of time business has been operating.
  • Response to 247 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

247 complaints closed with BBB in last 3 years | 62 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 104
Billing/Collection Issues 46
Delivery Issues 24
Guarantee/Warranty Issues 0
Problems with Product/Service 73
Total Closed Complaints 247

Additional Complaint Information

The company requests customers with complaints or concerns directly contact Lola at (817) 633-3300.

Complaints to the BBB in this reporting period have been filed against UAC, D&L Map Service, Hometown Productions, Premier Map, Premier Impressions, and Fanfare Sports Marketing.

Complaints allege the company billed for orders not placed; misrepresented its affiliation with a school, chamber of commerce, or other civic organizations; made harassing and deceptive sales calls; non-receipt of product and poor quality product; and refusal to remove from calling lists. It should be mentioned that the majority of complaints to the BBB report multiple complaint issues. For example, a customer may complain they received a bill for an order not placed, the product received was poor quality, and the business refuses to remove them from the solicitation call list.

BILLED FOR ORDER(S) NOT PLACED
In the current three-year reporting window, the BBB has received numerous complaints from consumers reporting the company has billed them for orders not placed. A few customers reported being billed for multiple orders not placed. When customers contact the company to dispute the charges, company representatives state an order was placed and cite a date of birth or mother’s maiden name as “Proof” that an employee of the business placed the order.
Although some customers admit providing personal identifiers, other consumers deny ever providing identifying information to the company. When customers insist no orders were placed, company employees indicate the company will make negative reports to credit bureaus and take collection and legal action. Many clients that paid money for orders not placed to avoid collection action received additional bills for subsequent orders not placed.

Several customers allege receiving sales calls but did not place an order with the company. However, after receiving the sales call, the customer received the “Order Confirmation” sheet.

COMPANY RESPONSE TO BILLED FOR ORDER(S) NOT PLACED COMPLAINTS
The business response to the BBB regarding such allegations is, “An internal investigation has been conducted related to the subject matter…Please be advised that this account is cancelled and has been taken to a $0 balance.”

SALES TACTICS
Another common complaint lodged is that the company misrepresents itself as affiliated with a school, chamber of commerce, police department, fire department, local newspaper, or other civic organization to generate sales orders. During the sales presentation, customers are led to believe that if a purchase is made, all proceeds will benefit the school or other civic organization being claimed by the sales representative. Some complainants report the representatives identified themselves as students of the local school to make a sale. Believing that placing an order will benefit a school, civic organization, or will be distributed by the civic organization, an order is placed. Later the consumer finds out the school received little or no proceeds and the business was not affiliated with the organization as claimed .

COMPANY RESPONSE TO SALES TACTICS
 In response to BBB complaints that the company misrepresented its affiliations,the business denied any wrongdoing by the company. In a few of his responses to the BBB, the business supplied copies of “Distribution Agreement(s)” and “Partnership Agreements” signed by chambers of commerce, civic organizations, and schools as evidence his company acted in compliance with the agreement and the organization was aware that the company was selling advertising. Based on review of a Distribution Agreement, it appears that prior to selling maps and magnets to businesses, sales representatives approach the local chamber of commerce, police department, civic organization, etc., ask if they can provide free maps and/or magnets at the location for the community. If the organization agrees, the representative produces a Distribution Agreement to be signed. The Distribution Agreement form states, in part, “This DISTRIBUTION AGREEMENT shall in no way be considered as an endorsement of the map and no persons name will be used in the sales presentation. However, Hometown Productions will mention that the free maps can be obtained at your location.” Based on the Distribution Agreement, the civic organization is led to believe it will simply be a pick-up site for free maps of the county and magnets with emergency numbers listed.

Partnership Agreements appear to be contracts between the business and a school. According to a Partnership Agreement provided to the BBB by the company, a representative approaches a school and offers “FREE” spirit items. If the school agrees to receive the “free” items, it enters into a “Partnership Agreement” and selects up to four free items and the quantity of each item it would like. The agreement also states, the business “will call on businesses in the community to coordinate sponsorship of the selected items, providing companies with targeted marketing outreach. Support will make the spirit items available to the school affiliated organization cost free with the understanding the school, organization, club, group or its registered agents will keep 100% of the PROFITS from the sale of selected items to assist with fundraising activities. Many consumers and school districts did not receive the items and/or proceeds or the product was of poor quality.

Other complaints center on company representatives contacting a business to verify and update information. According to customers, sales representatives act as if they are verifying the company’s contact information but are using the verified information to place an order. The customer later receives a bill.

Finally, customers complain company representatives call stating they are advertising vendors the company has worked with in the past. Believing they are ordering a product from a company with whom they have a previous working relationship, they place an order.

POOR QUALITY AND NON-RECEIPT OF PRODUCT
Poor quality products and non-receipt of products are common complaints lodged against the company. Specific complaints include maps with parts of the city missing, major roads missing, the wrong state listed, businesses listed on maps for another county, multiple misspellings of the customer name and the business name, and inaccurate telephone numbers. Some complaints have even reported receiving a product with another company name listed.

In addition to poor quality products, customers complain of non-receipt of ordered products. Despite not receiving the product, the invoice appears as do calls to collect money.

SUMMARY
Complaints against the company include billing for orders not placed, misrepresenting its affiliation with civic organizations, deceptive sales calls, non-receipt of products, and poor quality products. To date, the company has not eliminated the underlying causes of customer complaints.


Customer Reviews Summary Read customer reviews

10 Customer Reviews on Universal Adcom
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

top
BBB file opened: January 01, 1979 Business started: 01/01/1974 Business started locally: 01/01/1974 Business incorporated: 07/01/1999 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lola Willingham, Director of Company Relations
Contact Information
Principal: Ms. Lola Willingham, Director of Company Relations
Business Category

ADVERTISING SPECIALTIES ADVERTISING/MARKETING AGENCIES PROMOTIONAL/MARKETING PRODUCTS

Alternate Business Names
ACADEMIC ASSETS D & L Map Service FANFARE SPORTS MARKETING HOMETOWN PRODUCTIONS PREMIER IMPRESSIONS PREMIER MAP Premier Map Company SCOREBOARD PRODUCTIONS Scoreboard Sports Marketing TOTES TO GO

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1861 Brown Blvd #760

    Arlington, TX 76006

  • THIS LOCATION IS NOT BBB ACCREDITED

    1861 Brown Blvd.#760

    Arlington , TX 76006 (817) 633-3072

  • THIS LOCATION IS NOT BBB ACCREDITED

    2921 Avenue E E

    Arlington, TX 76011

  • THIS LOCATION IS NOT BBB ACCREDITED

    3401 Alta Mesa Blvd Ste#132

    Fort Worth , TX 76133 (866) 633-5826

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Additional Phone Numbers

  • (800) 778-6308(Phone)
  • (817) 633-3300(Phone)
  • (866) 433-6516(Phone)
  • (817) 633-3169 (Fax)
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Complaint Detail(s)

9/15/2014 Advertising/Sales Issues
9/11/2014 Advertising/Sales Issues
9/11/2014 Delivery Issues
9/11/2014 Billing/Collection Issues
8/27/2014 Billing/Collection Issues
8/26/2014 Advertising/Sales Issues
8/14/2014 Billing/Collection Issues
7/23/2014 Advertising/Sales Issues
7/22/2014 Problems with Product/Service
7/19/2014 Delivery Issues
7/19/2014 Billing/Collection Issues
7/18/2014 Advertising/Sales Issues
7/8/2014 Advertising/Sales Issues
6/30/2014 Billing/Collection Issues
6/27/2014 Advertising/Sales Issues
6/26/2014 Billing/Collection Issues
6/9/2014 Problems with Product/Service
6/3/2014 Billing/Collection Issues
6/1/2014 Advertising/Sales Issues
5/27/2014 Advertising/Sales Issues
5/21/2014 Advertising/Sales Issues
5/20/2014 Problems with Product/Service
5/20/2014 Problems with Product/Service
5/14/2014 Problems with Product/Service
5/1/2014 Advertising/Sales Issues
4/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had been called by Universal Adcom (or its associate companies) years ago and placed an ad for something (maps, magnets, etc). They have consistently harrased me about purchasing more. Just recently, I told the sales agent that I will not purchase from them any longer. They constantly pressured me to purchase and I said I would not. Two of my staff were nearby and heard the conversation. Today, I received a package of their maps with my advertisement on it. It even has an old web address that we don't use any longer. Enclosed was an invoice for $250. I returned the package to the company (Premier Map) and sent a copy of my letter and the invoice to the parent company (Universal Adcom). I do not want their products but they keep harrasing my office.

Desired Settlement: They receive the return package and void the invoice. Then remove my business information from their sales list.

Business Response:

We are showing several accounts for *** ****** ******** **********. We are showing that *** ***** is the person that has placed each of the orders. We show that each order that Mr. ***** has ordered with us, he has always paid the same day he verifies the advertisement to be place on the product. Every package that we have sent to *** ****** ******** ********** has already been paid when it is delivered. The maps that were delivered on 4-10-2014 was a reprint of the maps that he placed in 2013 they were already paid for in 2013. We tried to contact Mr. ***** to make him aware of the reprint that he would be receiving. It was customer service ***ling several times trying to inform him of what was coming to him. We thought that Mr. ***** might ***l us after he received the Maps due to us not getting in touch with him and he never ***led, he made a complaint instead of ***ling us. We show that Mr. ***** has ordered ***** ****** Maps, ***** ****** ********* ***** Magnets and *** ****** ****** ****** Cups. We do not show Mr. ***** or anyone from *** ****** ******** **********  has ever ***led in to our customer service department to be placed on the do not ***l list. We are placing *** ****** ******** ********** on our do not ***l list today, but it could take up to 30 days to be completely removed. We thank you for your business for the past 6 years and hate losing you as a customer. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10006305, and find that this resolution is satisfactory to me.   As stated, I have purchased from the business through the years but they did not refer to their salespersons using high pressured sales tactics and continuous calling probably to "make their quota."   I'm glad they won't be contacting me any longer.  Thank you, BBB, for allowing this option.

Regards,



BBB's Final Determination: Consumer accepted resolution offered by the business.

4/19/2014 Advertising/Sales Issues
4/11/2014 Advertising/Sales Issues
4/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted by ****** ******* in the fall of 20112 (September) who said he was with Premier Impressions and that he was selling ad space for refrigerator door magnets on behalf of the Patrick Co. VA chamber of commerce, the sheriff's department, and rescue services. for $409.50. These magnets would be distributed out by these agencies. They told me, specifically, that someone in the sheriff's department knew of the good work that I did and recommended that I be on the magnet. I told them that I would do it as long as they send me a bill. They tried to pressure me with giving my credit card number but I refused. Upon receiving the bill, I took it to the Patrick Co VA sheriff's office where they said they had no knowledge of it, that it's against their policy to engage in such things and that it was a scam and not to pay it and not to talk to them and that they would investigate the matter. I do not know the outcome of that investigation. Premier Impressions called me for a couple months through a number that came up unlisted after figuring this out, I would refuse to answer and they never left any voice mail messages. The last direct contact was a year ago when I contacted my lawyer to get the bill withdrawn. They still refused. About 5 days ago I get a letter from UAC Collections stating that they are giving me one more shot at paying my bill before "litigation commences" and credit agencies are contacted.

Desired Settlement: I want the charge of $409.50 dropped, I want them to stop contacting me and for them to stop all debt collections and to clear any unpaid debt that might be reported to a credit agency.

Business Response:

We are showing an invoice #****** for * * ***** ******** ********** LLC.  . We show that ****** **** ***** is the person that placed the order for the advertising on ********* for the Patrick County Community Guide Magnets. Mr. ***** verified the order with the verification department and gave them a date of birth 11-21-1977 as the verification code for the ad to be processed. We have signed Endorsement Letters with American Red C****, Patrick County Public Library and town of Stuart. We have signed Distribution Letters with Patrick County Chamber of Commerce and Patrick County Emergency Mgmt (see attached). These are the places we are set up with and the only places our representative would mention. We are showing that Mr. ***** called in to the accounts receivable department and told them he didn’t care about the bill and that he would have his lawyer handle this. We did put the account on hold for 3 Months to see if we would receive anything from his attorney. To this date we have not been contacted by a lawyer showing us that he or she represents Mr. *****, so we started the collection process on his account. We feel that the only reason he has contacted the BBB is to make the bill go away. We in good faith have taken this account to a 0 balance and no further collection efforts will be made. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/9/2014 Advertising/Sales Issues
4/9/2014 Billing/Collection Issues
4/9/2014 Problems with Product/Service
4/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I own a small business. I was first contacted by Universal Adcom at the end of 2011. I was told that my local chamber of commerce had given them my company name and information and recommended us to be included on an advertising community guide. I was given a price and was told how many magnets would go out in the community. I accepted the offer and received my magnets. I was then called again in the spring of 2012 and was asked if I wanted to make changes to my ad on the magnet. I told them that I was not interested in advertising with them anymore and they told me that I had verbally signed a contract and that I owed them more money. So I paid another installment and I was very upset because I did not remember any such agreement. I told them that I was done with their company. So far I paid $299.50 on 12/1/11, $294.03 on 5/4/12. I was then contacted again a few months later and was told that I had one more payment to finish out my contract and by this time I was furious. So I paid $278.55 on 9/5/12 just to get rid of them for good. Each time I was contacted and made another payment I made it clear that as soon as my "contract" (the one I didn't know about) was up, I was done and would not be paying for any more advertising. I was contacted again in February of 2013 and was told that I had signed up for another year and that the magnet had already gone to print and that my chamber of commerce would lose a lot of money if I didn't pay. So I was an idiot and paid with a promise from one of the managers that I would not be contacted again. I have been contacted several times since then. I've been told that because I made a payment on 2/7/13 for $249.50, that I had signed up for another year of advertising. I have been very direct and clear about the fact that I am done with their company and I have been promised on several occasions that they would take me off of their list. They continue to call me and tell me that I am obligated to continue paying for this service that I have cancelled a long time ago. My most recent call was today, 3/6/14. I called the Chamber of Commerce today and they told me that they have never recommended our business or any other business to Universal Adcom also known as Premier Impressions. I have been contacted under both names. They don't seem to have any record of my many requests to cancel all ties with this company. I don't know what else to do so I have decided to report this problem to the Better Business Bureau. It looks like other people have had the same problems with this company.

Desired Settlement: I want a written letter from Universal Adcom/Premier Impressions that my balance with their company is 0 and that they will not be reporting anything to the credit bureaus or sending my account to collections. I also want a statement promising that they will never contact me or anyone in my business ever again.

Business Response:

We show that *** ***** ***********, Inc  has been a customer since 2011. Let me start by saying, sorry if you feel you have been harassed by our company. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnet. Your company is under no obligation to place an ad from one edition to the next. We do not want you to feel you were obligated and apologize for the sales representative making you feel that way. We have done an internal investigation with the sales representatives that were involved on your accounts, we did not hear anything like you are describing. One of the sales representatives is no longer employed with our company, and we were unable to finish the investigation. We in good faith have put a credit back on your credit card for the last two accounts that you placed with us in the amount of $528.05. The credit is from Invoice # 451661 dated 2-7-2013 that you paid $249.50, Invoice #429575 dated 9-5-2012 that you paid $278.55.  We have placed *** ***** ***********, Inc. on our do not call list. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business. 

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/31/2014 Problems with Product/Service
3/28/2014 Advertising/Sales Issues
3/28/2014 Delivery Issues
3/21/2014 Advertising/Sales Issues
3/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I understood my agreement with them for advertising on calendars for a total of $300. Then they have tried to tell me that I agreed to 2 quarters of advertising meaning I have to pay an additional $300.

Desired Settlement: That they will leave me alone and stop calling and stop harrassing me to "finish" this 2 quarter. I do not want more calendars and I refuse to pay an additional $300. As far as I'm concerned I paid them $300, I received the calendars and I do not want to do further business with them.

Business Response:

We are showing an invoice #****** for ********** ********** ******. We show that ****** ********* is the person that placed the order for the advertising on 11-05-2013. The Invoice #****** was paid for the same day the order was placed and delivered 2-12-14 this was a onetime advertisement for $300.00. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. Our customers are under no obligation to place another ad with us. We offer them first choice of spot and sizes before we call on an area. You are in no way obligated to place another order after the first ad is printed, it is a onetime charge for the calendars you received. We apologize for any misunderstanding and inconvenience this has caused you and your business.

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They have misrepresented themselves to be affiliated with a local company here in KY with a similar name, that is why we paid them. They withdrew $188.55 from our bank account on 1-24-14. The business here is called Home Town radio with which we had been doing business with which is who we were told we were paying at the time. We have never called this company and had not even heard of them until we got an invoice and a phone call to pay it. We have 3 different phone numbers and none of them are working numbers. The address we have for them is also different than the one listed. We are filing fraudulent charges with the bank in an attempt to recover our money and stop them from trying to charge more charges to us.

Desired Settlement: We would like the money refunded in the form of a check since we will be canceling the card that they were given. We would like them fined and reported as fraud. We do not wish to have further contact with them and we would like any negative ratings and or reports against us. Any further correspondence from them will be ignored.

Business Response:

We are showing an invoice # ****** for ******* **** ****. We show that **** ******* is the person that placed the order for the advertising on 12-18-2013 for the Mercer County Historical Maps. Mr. ******* verified the order with the verification department and gave them a maiden name of ****** as the verification code for the ad to be processed. Mr. ******* gave the sales representative all of the information for the ad copy, due to this was the first time they ever placed an ad with our company (see attached) Ms. ******* stated that she received the invoice that was mailed to ******* **** **** on 12-18-2013, on the top of the invoice it is clear we are Hometown Productions with our phone number. We have 8 lines that ring into our customer service department and I’m not sure why she was unable to reach us. Our phone number has been the same for over 25 years. The accounts receivable department started calling **** ******* due to nonpayment on 1-18-2014. On 1-23-2014 they contacted Mr. *******. When the accounts receivable department called they would identify where they are calling from first, and they would have told him that they were calling on an outstanding invoice for the ad he placed on the Mercer County Historical Maps. The accounts receivable department offered him a 10% discount if he wanted to pay over the phone and he paid $188.55 with the discount. We will cancel the advertisement that Mr. ******* had placed for ******* **** ****. We would never charge a customer’s credit card for more than they approved us to run it for, as Ms. ******* implied. We will not be able to send a refund check on a credit card payment. If they have put in a dispute with the credit card company, they will send us the dispute. We apologize for any misunderstanding this may have caused. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ****** * Properties has received several invoices from your company in 2013; a new invoice was also received on 1/22/14. A representative from your company contacted ******* *********** regarding magnets and offered to provide a proof before they were shipped out if we agreed to sponsor the magnets. A proof was never sent; instead a box of ‘complimentary product’ was received at our office. When we inspected the magnets, they were printed poorly, cut so roughly that the edges were falling apart and the ink smeared from the lightest handling. We complained about the product and asked to be removed from your company listings. ******* and ****** * have received several other calls since then and twice you have talked ******* into ordering products from your company that we have clearly explained are unacceptable. Twice we have received invoices for maps that were not delivered to us nor could your company provide information about where they were being distributed or to whom. We have been told that they are being sent to ‘newcomers’ with no explanation as to what that means in regards to demographic. When we finally received copies of the maps, we were less than pleased. The first set of maps was ‘presented by’ Princeton Police Dept and Collin County Clerk. A vague, uninformative ad was included that clearly took screen shots from our web site unauthorized and provided incorrect information. We received a second set of maps for ‘McKinney, Allen and Princeton with Collin County Texas’ and included an even simpler advertisement with even less information than the previous set. A small square in the middle of the map does not identify what our company does in any way, but instead produces claims that are unfounded and that ****** * could potentially be liable for. After we received those maps, I personally called your company and asked to be removed from all listings you have. I explained that ******* *********** is in no way authorized to purchase from your company for ****** * Properties and that you were taking advantage of an elderly woman. Your misleading representatives have scammed our company out of several hundred dollars knowingly. I spent quite a bit of time making complaints and ensuring that all numbers and contact information was removed from your systems. It is clear now that was never done. I received a new invoice yesterday and after speaking with *******, found out that you have contacted her since I demanded that our information be removed. You again, tried to sell your inferior products to us without any information provided about to whom or where they are being distributed. You also agreed to provide a proof before you sent an invoice, which did not happen. Invoice #502413, dated 1/14/14, will not be paid. We are cancelling this order and will not pay for any future services or products claimed to be provided.

Desired Settlement: Do not contact our company or anyone associated with ****** * Properties again for any reason. ******* *********** is not authorized to make any purchases through your company on behalf of ****** * Properties. Do not contact us via e mail, mail, phone or any other method. Remove the following numbers from your systems, ###-###-####, ###-###-####, ###-###-####, ###-###-#### and ###-###-####. Further harassment will be met with legal action if necessary. In addition, $810.00 should be refunded to our company for incorrect, misleading and otherwise unauthorized billing.

Business Response:

We are showing four accounts for ****** * Properties. We are showing that ******* *********** is the person that has placed each of the orders. We had as follow:

Invoice # 396885 ordered on 2-6-2012 in the amount of $299.50 - Collin County Community Magnets – Delivered on 4-20-2012 – This account was discounted $99.50 for her due to she told us the ink smeared on her copies. The distribution point said their copies were fine, so we settled the account with her at $ 200.00.

Invoice # 419538 ordered on 6-30-2012 in the amount of $270.00 -  Collin County Relocation Maps – Delivered on 11-6-2012 – This account was discounted $135.00 for her due to claimed did not order and that office did not record at the time. We settled the account at half price at $135.00.

Invoice # 469478 ordered on 6-5-2013 in the amount of $210.00 – Collin County Historical Maps – Delivered on 10-4-2013 – Paid this account in full.

Invoice # 502413 ordered on 1-14-2014 in the amount of $ 270.00 – Collin County Community Guide Magnets – This account is new it is in our production department, and we are cancelling this order.

On each order we have done everything we could to work with Ms. *********** and ********* ********. In no way were we trying to take advantage of an elderly person, she told us that she was the owner of the business and was the person to speak with for advertising. We have recordings on 3 of the 4 verification calls that are all available for you to hear. I have attached the last 2 calls due to size of the recordings. We show that we have distributions and endorsements set up in Collin County, we have signed Endorsement and Distributions (See attachments). Ms. *********** was sent rough drafts to her e-mail on 3 of the orders they were sent to ****************** . We have placed ****** * Properties on our do not call list. It does not guaranty she will never receive a call, but it does pull her phone # off of all our call lists. Under Federal Law there is no do not call list when it is business to business, but we have done everything we can to remove her phone number from our system. You have added phone # to be removed that we did not have blocked and I assure you those numbers will be blocked ad well. Ms. *********** never paid $810.00 we feel we have worked with her and took her word on each situation. We apologize for any misunderstanding this may have caused. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My place of employment was contacted asking for advertisement space in a local high school's sports program. When they asked for a credit card number the owner declined and asked for them to send (through the mail) information about the advertisement program. Approximately a week later the business received a bill in the amount of $250. The company was then called and stated that nothing had been ordered an wish for the bill to be cleared. They consistently stated that a birthday was given to "confirm" the order yet this was incorrect. They have called numerous times and I even spoke to them a second time, again stating that no one authorized this bill. They continue to call.

Desired Settlement: We want to make sure the bill is cleared and that the company stops contacting us. We also hope with yet another complaint that this business will close.

Business Response:

We are showing an invoice # ****** for ***** ** ***. We show that ******* ******* is the person that placed the orders for the advertising on 11-25-2013. Mr. ******* verified this orders with the verification department and gave them a date of birth as 2-2-1948 for the verification code for this ad to be processed. The account receivable department called about the outstanding invoice and talked to a person by the name of ******. ****** said she would have Mr. ******* call back due to she stated the date of birth was incorrect. To this date ******* ******* has not called in to accounts receivable department and the account never been cleared up. We will cancel the order and take it to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We "ordered" an ad on a magnet to be produced by this company. The ad they printed was NOTHING like the "proof" that was approved. When they were contacted, they tried to insist we had approved that proof....what they sent us as "evidence" was nothing like what was actually printed on the magnet - which was greatly inferior in design and we would never have approved. The only "remedy" offered was a "free ad" next time. I "googled" the company to see other customer reviews - our experience seems consistent with their mode of operating.

Desired Settlement: Would like the $309.50 refunded.....we certainly don't want more of the same inferior product. Their other option would be to recall/reprint the magnets with an officially approved ad.

Business Response:

We are showing an invoice # ****** for The ******** ******** ******. We show that ******* ***** is the person that placed the orders for the advertising on 10-28-2013. Ms. ***** did call in after the Greene County Community Guide Magnets were shipped to out and informed us that the ad was incorrect. Customer Service pulled the order and the ad that we showed to be printed in the folder was not the same thing as what was on the product. The ad was different and it took Ms. ***** to show us what was delivered to see that. Our customer service department will ask our customers, if they would like a free ad on the next edition if something is wrong with their ad copy. We have several customers that place ads with our company year after year. Ms. ***** was upset about the ad going out in the community and making her business look bad, so customer service offered to have them all picked up and reprint them with the correct ad copy. Customer service was trying to make Ms. ***** happy, and get the advertisement correct for her. We have no problem refunding Ms. ***** for the cost of her advertisement. We will be placing $309.50 back on her credit card today. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 2 sales calls within a month. I was called during business hours which is annoying. I asked if this was a follow up call from earlier. At any rate, I talked to someone who made the pitch rhen talked to a customer service person who restated the sale, I said, NO They assured me I wouldn't be charged. Wish I had recorded the call. I admit, I dont always check accounts closely. I swear, I didn't know I was placing a second order.

Desired Settlement: No further contact from this business.

Business Response:

We are showing an invoice # 491940 for *** **** ******* ******. We show that ***** ***** is the person that placed the orders for the advertising on 10-24-2013. Ms. ***** verified this orders with the verification department and gave them a maiden name Raecker for the verification code for this ad to be processed. Ms. ***** paid the verification department by credit card the same day. This is the first time that Ms. ***** ordered Calendars for her business with our company. We show that *** **** ******* ****** has also placed an ad on our Floyd County Historical Maps, she gave a date of birth (******) for this order to be processed and paid by check. We apologize for any misunderstanding this may have caused.

Business Response: I do not see the rejection reason or comment. I would like to ad that we have placed this business on the do not call list, it may take up to 30 days to come off all printed material. Thank you for your help in this matter.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9897964, and have determined that this does not resolve my dispute.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** *****


BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

1/22/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: ******* called from HomeTown Productions with phone number ###-###-#### (which matches this company's phone number) and she told me that I had a past due amount of $309.50 for a county map advertisement that had not been paid. Since I had purchased a map advertisement from another company and have paid the other company, I told her that I paid the man that delivered 50 maps to me last month. She said that she did not know who I paid, but I did not pay them and that she would like for me to take care of my past due amount today - implying that I pay over the phone. I told her that I already paid for the maps and that the maps are distributed all over the county and that I was not paying for it again. She again said that I never paid them. She referred to my worker having authorized the printing of this map. I told her that first he was not authorized to authorize such and second that the map we did authorize, we paid for. I told her to send me a copy of the map and I provided my email address. I have not received a copy of the map. Regardless, I did call the company that did print the map. That account is paid. I asked that company if they share clients information. They stated no. Ms ******* is a little off from what I paid too, so that make it odd as well. Scam written all over it. She maybe obtain a copy of the map and is calling the businesses on the map working this scam.

Desired Settlement: Since I have been accused of having a past due amount owed for a product that I did not order or authorize, I would like a letter stating that I do not owe and have no past due amount or any business dealings with this company.

Business Response:

We are showing an invoice # ****** for ********** ******** LLC. We show that ***** ****** is the person that placed the orders for the advertising on 11-15-2013. Mr. ****** verified this orders with the verification department and gave them a date of birth as ********* for the verification code for this ad to be processed. The verification department always asks if the person they are talking with has authority to place advertisement for the company and Mr. ****** had to have told them yes for the ad to be processed. We show that Mr. ****** asked us to send his invoice to *** ** **** ********** ** ****** No one ever called in and told us that ***** ****** was not authorized to place advertisement for the company. The accounts receivable department called on 1-18-2014 for the past due invoice and talked to ******* ******** and he requested a proof of the ad.  At no time did he inform us that Mr. ****** did not have authority to place an ad. We e-mailed a proof as Mr. ******** requested to ****************************** and received a very rude message back “You people are high on crack. Forward this to your customer service department. I did not request, agree to or ask for any service from your scam. Get a real job and do not contact this company again or I will bill you for legal service” At that time we cancelled the account and not further collection efforts have been made.  

Consumer Response: While most of what they have described is a lie, the part where they have cancelled the account and have made no further attempts to collect the claimed debt is indeed true, conveniently after I made a BBB complaint.  However, if they plan to maintain that the account is cancelled and no further contact for payment is made and all claims that the work was requested or ordered is voided, then I am satisfied that this resolves my dispute. 

Regards,

******* ********

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

1/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company that I represent is ******** *******, Boone, NC 28607 DBA ********. Universal AdCom continues to try to send us their product and they try to bill us for their product that we did not order. We are hounded with calls each week and each call we tell them we are not interested in their product to stop calling take our number out of their system but we still continue to receive calls. At one point they were calling every day. We no longer wish to purchase their product and are very upset that they continue to harrass us with calls.

Desired Settlement: Stop contacting my business.

Business Response:

We are show accounts for ******** ******* from 2011 - 2013. We show that the accounts were all ordered by ***** ***********and he should be aware of the verification process that he goes through, when he has placed an order. The verification department talks to him after he speaks with the sales representative and they go over – (The name of the person they are talking with, the position they have with the company, address for the invoice, ad content, the size of the ad, the price of the order, payment methods ect…) Mr. *********** orders advertising on several counties -  Avery County, Ashe County, Watauga County, Wilkes County and has ordered some single advertiser products were he is the only business on that product.  We would call him each time we work these areas. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. You are under no obligated to place an ad when you are called from one edition to the next. Mr. *********** ordered 9 times in 2013 and 9 calls are recorded. I will send the last two recordings due to the size of them that is all I can send at one time. If you or Mr. *********** would like to review the other 7 please feel free to let me know and we can send the remaining recordings. We never send product and hope some pays the account. Every order that is placed with our company is verified with our quality assurance department. We do not show that anyone from ******** ******* has ever called the customer service office to be placed on the do not call list. I will place ******** ******* on the do not call list  for Mr. *********** today. We apologize for any misunderstanding this may have caused. We wish ******** ******* a great year. We appreciate your business for the past 3 years.  

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company contacted me telling me I needed to pay for a second rotation of ad's. I do not recall ever recieving the ad's I purchased at over $300 and Did not agree to pay for a second round of maps. This company calls and is very misleading about information to trick you into purchasing useless item. The lady on the phone stated i ordered 5 maps last time. 5 maps for over $300 no way.

Desired Settlement: Refund for the first set of maps, and no further bills from this company.I also would like an email conferming this and then the company to never contact my business again. Also I believe this company needs to be required to have a written contract so they can no longer scam business's.

Business Response:

We are showing ******** ****** ******** ******* was a customer of our back in 2010. The last order we show was placed by ********* ********. The order was placed on 7-28-2010 and shipped on 10-20-2010 and it was for the Clark County Community Guide Magnets. The account was sent to an outside collection agency. The collection agency returned the account back to us as a bad debt. ******** ******** ******* was placed on our do not call list on 5-20-2011 and no further calls were made to them. There have been no calls to Ms. ******** on this account since 2011. We are not sure why Ms. ******** is stating she wants a refund when she never paid her last account with us. We show that she placed an ad for Clark County maps on 7-20-2010 and paid for those and they were delivered on 10-15-2010. We feel this complaint is unjust and we would appreciate a written apology in this matter and not have this complaint held against our company. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/18/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: An order was placed and was immediately canceled and the company continued to take money from the account anyways. They said they only have a recording from when the order was placed but not canceled. The company will not reimburse the $200 they have already taken from the account. The staff is not helpful and wants to give people the run around. Customer support tells us they will call us back and does not. The customer support is very lousy and lazy. I am very upset with this company and their staff.

Desired Settlement: I would like for this company to refund the entire amount of money they have taken/charged and not charge our account again.

Business Response:

We are showing an invoice# ****** for ******* ** *******. We show that **** **** is the person that placed the order for the advertising on 10-9-13.  Mr. **** called our customer service department on 11-14-2013 and stated that he had cancelled the same day. Customer service told him that they had no record of him calling in and cancelling the order. He stated he cancelled with them on the phone when they verified the order. Customer service told him they did not see it cancelled, but they would go ahead and cancel the order for him and credit back his credit in the amount of $200.00.  He was set up on a payment plan the first payment was ran on 10-9-13 for $100.00 and the second payment was ran on 11-11-13 for $100.00. He made the complaint the same day he called in to customer service to cancel. The credit has been issued back on his credit card in the amount of $200.00. ******* ** ******* has been placed on our do not call list. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After refusing their services they proceeded to send out magnets anyway, with the wrong company name. They agreed to send out a complementary advertisement for their mistake. Then came several harassing phone calls and manipulation to agree to a advertisement I did not request or want, I called and cancelled. They agreed to cancel and proceeded to charge my Visa. I have called several times to get my refund and they refuse to listen always giving an excuse of some kind like the manager is busy or we will call back and never do.

Desired Settlement: I would like my credit card refunded and ask that they remove my phone numbers and business names from their calling list. I do not care to do business with them again.

Business Response:

We are showing an invoice #****** for ***** ******** * ***********. Let me start by saying, sorry if you feel you have been harassed by our company. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnet. Your company is under no obligation to place an ad from one edition to the next. We do not want you to feel you were obligated and apologize for the sales representative making you feel that way. We have cancelled your ad and put a credit back on your credit card. We have placed ***** ******** * *********** on our do not call list. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/13/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 04-22-13 I was solicited by **** to advertise my business on eco-friendly bags. I was told 500 bags to the grocery for $300 + 50 complimentary bags for me at no additional charge. I was rushed for art so they could get bags into production. My credit card was charged in advance. 07-03-13 No bags. I followed up by email and phone. Was told bags would go into production in about 2 weeks. What if I had not called? Their rep said the grocery and I would have my bags in 2 weeks. The bags did not arrive that quickly. When they did, I got 50 and the grocery got 50. I called Totes to Go and asked about the other 450 bags for the grocery. The rep said she would get an order into production immediately and the grocery would have the bags within 2 weeks. I have checked regularly with the grocery. As of 11-25-13, they have never arrived. I have called Totes every 4-5 weeks to check on the status of the bags, and then on the status of the refund they promised for non-delivery. I have talked to ****, ****, ******, ******, and ****** numerous times. I talked to ******* once. In September ****** called to sell me ad space on their maps. I told him no, his company doesn't keep it's word, and I wanted my original product or a refund. He told me the deal was supposed to be 50 complimentary and "up to" 500 bags, depending on how many advertisers they secured for the project. (That's the first I heard that line.) He promised to check and call me back. He did not, so I called him back and was told no one by that name worked there. A few weeks later, he called me again (same phone #) and asked me (again) to advertise on their maps. I complained about nondelivery of Totes, his failure to call me back, and being told he didn't work there when I called and asked for him. He passed me to his superior, ******, who promised to check and call me back. He didn't. 09-20-13, I called ******'s # and got a recording that no one was available. I called the Totes # and spoke with ****. She said ****** would call me back. She didn't. I called back 10-30-13 and talked with *******. I asked for a refund. She passed me to ******. ******, the Team Leader, promised a $150 refund and said it would be applied to my credit card the next week. Subsequent to that call, I got another one asking me to advertise on Totes. (I'm not kidding!) I told the caller I was still waiting for my refund. I was told I would have it that week. I insisted she remove my name and contact info from their files. I do not want to be solicited again by anyone in their company. Today is 11-25-13. Still no refund. I called again today, 11-25, and ****** answered. She put me on hold, then returned and said I would have the refund tomorrow. I have no reason to expect her to keep her word. I am worn out with the time I've invested in seeking a reasonable resolution. This company is dishonest. Repeatedly I was told this is not the way they do business. I disagree. The service, interest, concern, and response to make this order right for me was consistent and is deplorable.

Desired Settlement: $245 refund - I have been promised $150. 500 bags + 50 free ones = 550 bags @ $300 = $245 I paid for the bags I didn't get Ethically that they would change their culture [1] presentation tactics that give full disclosure, [2] keep their word and do what they say the will do.

Business Response:

We are showing an invoice#******for ******* With ****** *******. Please let me start by saying I am very sorry for the way your account was handled. It sounds like you were talking to one of our sales offices that should’ve referred you to the corporate office. We are showing that we did not get the support for the program in your area for the grocery bags for Food Saver this year. We do try to get each store up to 500 bags, but it does depend on how many advertisers that participate.  I feel the only thing to do at this point is to go ahead and refund you in full. We have already placed a credit on your credit card for $150.00 what I’m going to do is refund the rest of your money back on your credit card of another $150.00 today 12-9-2013. You will see two credits on your card. We apologize for any misunderstanding.

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: False advertisement. They had call my business saying they represented a local high school and was looking for sponsors. We agree to sponsor the school t shirt. they charged us for the imprinting of our business on the t shirt. they were to email me with the invoice and mail us 10 t shirt for free because we had help sponsor the school. It's been over 2 weeks and no t shirt. They did billed us in the amount of 332.50.

Desired Settlement: want our money back and for our business to be taken off their calling list

Business Response:

We are showing an invoice #****** for *********** ***** . We show that **** **** ** is the person that placed the advertisement for the Lake Providence High School T-shirts. We only work schools that we have signed partnership agreement with and provide products to those schools. We show that we have a signed Partnership Agreement with Lake Providence High School and have been sending the school products for several years. (See attachment) Most of the schools we work with use them for sporting events. We tell all of customers it will take 10 to 12 weeks for the product to get printed and shipped to the school. We have never been able to print and ship product in a two week period. I did call Ms. Vu to see what she wanted us to do with her order, I let her know the person that signed the Partnership Agreement so that she could call the school back. She let us know that she has already put in a dispute with her credit card company and she wanted us to cancel her order. She stated that she was sorry she put in the dispute, but she was unable to contact us. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company is constantly bombarding me with calls stating that I owe them money for advertising for the rest of the contract period. I have unfortunately advertised with them twice and paid for those bogus magnets and supposed placemats. I have looked at both invoices and nowhere does it state that I agree to pay for more calendar quarters advertising. The magnets that I received were very poor quality and I had to throw them away. I have been in screaming matches with the callers stating that I do not agree to advertise and to remove me from their calling list,however, I continue to receive calls on my business line.

Desired Settlement: I want this company to never contact me again. The invoices have the names of Premier Impressions and AdCom and Universal AdCom.

Business Response:

We are showing two invoices for Creative Drywall & Painting. Let me start by saying, sorry if you feel you have been harassed by our company. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnet. Your company is under no obligation to place an ad from one edition to the next. On the second ad it shows they put you in the spot light ad space. We do not want you to feel you were obligated in any way. We will put Creative Drywall & Painting on our do not call list. We will do everything possible to stop the calls. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business. 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: scoreboard productions misrepresented they were working with local school for t-shirt advertising on october 15th, 2013 ********* called me and indicated they were working with the Grandview, missouri middle school on promotional tshirts and said they were referred to me by the local chamber of commerce. they indicated i would be the sole real estate agent on this shirt and it would be $400 for the t-shirt advertising and i would receive 10 complimentary t-shirts for my use. i agreed to this and made payment. on october 17th, 2013 i called the grandview middle school to verify they were indeed working with Scoreboard productions. they said they were not and had received numerous calls regarding this as well. upon further investigation Scoreboard productions has has numerour complaints and alerts on the internet regarding these dishonest business practices.

Desired Settlement: i want my $400 back.

Business Response:

We are showing an invoice #****** for **** ***. We show that *** ***** is the person that placed the advertisement for the ********* ****** *****l T-Shirts on 10-15-2013. Mr. ***** verified the order and paid his account with the verification department. We only work schools that we have signed partnership agreement with and provide products to those schools. (See attachment) We show that ******* ****** is the person that signed with us in 2009 and is still in effect today. Grandview Middle School has been receiving products from us for the past four years. We never misrepresented what we were doing. We are not showing that Mr. Reedy ever called in to customer service, they would have been glad to answer all his questions and concerns. Customer service could have sent him the partnership agreement with the school before he thought the worst about our company. We have been providing sport and school products to schools all over the US for many years. We provide them at no cost to the schools, so that they can use them as fund raisers or as give a ways to their communities. The order is in our production department where the T-shirts are being printed. We have cancelled your order and have put a credit back on your credit card for $400.00 today 11-25-2013. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I agreed to a one time offer for the 911 emergency community guides. Then they called 3 months later and said I owed for the next quarter. I told them I only agreed for the one time offer. They then notified me that it was for the whole year and I owed over 400 dollars. I paid the amount and told them I didn't want any more. The next quarter I was again notified that the guides had already been printed and I owed for them. I did not approve the order or give consent so I refused to pay for them. I receive phone calls multiple times daily on both phones about collections telling me that it was too late to cancel the order because it had to canceled in June. I informed them that I had canceled in June. The next phone call said that the order had to canceled in May so I owed for the community guides. I have talked to numerous individuals and get different answers to cancelling these orders. They informed my secretary that she was being rude for telling them that we would not and did not order anything and would not be paying for items not consented to. I received another box today in the mail. I will be sending it back "refused".

Desired Settlement: Stop contacting me and my company. Stop sending me orders that was not approved. Drop all billings. I will not pay for any further product/advertising from them or their alternate businesses.

Business Response:

We are showing an invoice # ****** for ****** **** **********. We show that *** ****** is the person that placed the order for the advertising on 7-29-13. *** ****** verified the order with the verification department and gave them a maiden name Sawyer as the verification code for the ad to be processed. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. Our customers are under no obligation to place another ad with us. We offer them first choice of spot and sizes before we call on an area. We took the last ad to a 0 balance before it was ever invoiced to ****** **** **********. The ad was stopped by the verification department, when she let them know that the sales rep told her it was the second part for the year. We reprimanded the sales representative and they are no longer with our company. We would like to tell you that you have no open invoices with our company. We did place ****** **** ********** on the do not call list, when it was brought to our attention by the verification department. We apologize for any misunderstanding this has caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/25/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: premier map company called me ofering advertaisig i said send me a sample of what you ofering me and then i deside if i want to buy you product then the guy told me hi will send an invoise of $300.00 mainus $15dlls,discount then i said wait a second way you sending me a invoise i have not apruved any thing but 4monts later i got the $300.00 invoise this make no sense to me if i want some idvertaising i will call my self.

Desired Settlement: get this invoise canseled

Business Response:

We are showing an invoice # ****** for ***** ***** **********. We show that ***** ****** is the person that placed the order for the advertising on 6-26-2013. (Recording attached) The accounts receivable department started calling him due to none payment. Mr. ****** claims he never received a proof from our company. We show on two different occasions we e-mailed Mr. ****** his ad copy. On 6-26-2013 the sales office e-mailed him a draft of his ad, than on 7-19-2013 the art department sent him a final proof of his ad copy (See attachment). After the product we delivered to Mr. ****** he informed us that the ad was wrong that we left off the Member of the BBB logo off of the advertisement. Mr. ****** never contacted us to make changes to the ad, but we told him we would take his account to a 0 balance due to the error on his ad copy that was printed. We are very confused on why we are getting a complaint after we told him we were taking the account to a 0 balance on 10-17-2013. We apologize for any misunderstanding this may have caused. 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/25/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: COMPANY CALLED WANTING TO SELL MAGNETS, I STATED NOT INTERESTED , THEY ASKED FOR DATE OF BIRTH, THEN FOUND OUT LATER AFTER I GOT$ 300 WORTH OF MAGNETS I CONFIRMED THE SALE BY GIVING MY BIRTHDAY, WHICH I WAS UNAWARE OF.

Desired Settlement: THIS COMPANY WORKS UNDER SEVERAL DIFFERENT NAMES AND THEY ALL NEED TO BE SHUT DOWN. THEY ARE RIP-OFFS AND CON ARTIST.

Business Response:

We are showing an invoice # ****** for ******’s Construction. We show that **** ****** *** is the person that placed the orders for the advertising on 3-5-2013. Mr. ****** verified this orders with the verification department and gave them a date of birth as ******** for the verification code for this ad to be processed. We show that Mr. ****** asked us to send his invoice to his ******* ***. He never called in when he received the invoice that states amount due on it. We left several messages for Mr. ****** about his outstanding invoice, and he did not return the calls. We printed and shipped the product on 4-19-2013 and the product was delivered by UPS on 4-24-2013. We called several times after delivery and left several voice mails. The first contact from our accounts receivable department was on 7-9-2013 when she spoke to Mr. ****** Jr. and offered him a discount and he stated to call back the next day for payment. A final notice letter went out on 10-15-2013. Mrs. ****** called in on 10-23-13 said he did not order they were not paying and she was going to go to BBB and Attorney General Office they will not pay. On 10-23-2013 we wrote the account off as a bad debt. We took the account to a 0 balance at that time. 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Comment: I had made a contract with Premier Map but being a business who is not a tourist attraction, I asked not to be contracted for a second distro of the maps they created because Waynesville/St Robert Chamber of Commerce had sent out an email about a copy soliciting businesses to place orders. Below is the letter I had sent them: Premier Map Company 1861 Brown Blvd #760 Arlington, TX 76006 To Whom It May Concern: I, ****** ********, owner of ****** in Waynesville am returning this box of maps because I have a half of box of the blue printed ones. I am not a tourist attraction and because the Chamber of Commerce in the area takes care of maps being distributed throughout the area and in newcomer packets for the military post, it is not feasible for me to invest in this advertising. I am enclosing a check of $200.00 which is more than half the price and I had a phone conversation with your female salesperson back in the spring that I did not want any additional maps and will not pay for them. I feel I was taken advantage of because I was new owner at the time of the solicitation and you not realizing what my cliental consist of, it was not right for me to be put on the spot, besides I did send you an email back in and around April the Chamber of Commerce had sent out an alert that businesses were being solicited for ads in a map of the surrounding areas. At this writing I am accepting the responsibility not to pay the balance of $150.00. I will send a copy of this to the Attorney General’s Office. Respectfully, L. ****** ******** **** * ******** *** ***** * ************ ** ***** ************

Desired Settlement: see Attached document

BBB Response:

We are showing two accounts :  Invoice #******
was ordered on 3-4-2013 and Invoice # ****** ordered on 5-24-2013 for ******.
We show that ****** ******** is the person that placed both orders for Pulaski
County Relocation Maps and Historical Maps. (Recordings of the verification
attached for both orders) You will notice that in the call the verification
department said thank you for placing the new ad today. You will notice in the
second call with Ms. ********, she states she never received the maps from the
first order and in your letter she said she still had half a box of the blue
maps. (Delivery conformation for both orders attached)  In the second
conversation dated 5-24-13 she stated that she doesn't want to do the next
edition. I hope these recordings clear up any confusion. As far as the chamber
putting out an alert – We were not working with the Chamber of Commerce on this
project. We have distribution agreements with the Pulaski County Sheriff and a
Letter of Endorsement with Pulaski County EMA (See attachment) We received a
check for $200.00 from Ms. ******** and called her to inform her that her
account was already paid and mailed it back to her. We apologize for any
misunderstanding this may have caused. We feel this complaint should come off
our BBB report. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/5/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: the company sent boxes of maps that ***** ******n (owner) did not order or authorize. the company refuses to take the maps back and is now calling dozens of times a week and sending bills for something we never wanted

Desired Settlement: take the maps back we did not order them or authorize the purchase of them....leave me alone

Business Response:

We are showing an invoice # ****** for ********* **** **********. We show that ****** ******* is the person that placed the order for the advertising on 1-3-2013. Mr. ******* verified the order with the verification department and gave them a date of birth 9-26-1991 as the verification code for the ad to be processed (attached recording) you will notice in the recording he states that he is the co-owner and does have authority to place the advertisement. This account has not been paid, the accounts receivable department is calling for payment. The company also placed an order back on 8-22-2012 by a ***** ******* that account was paid. (See attachment of signed order conformation) We are only showing this to show they have done business with us in the past. We feel they are making a false report to the Better Business Bureau and this should not be held against our company. 

Consumer Response:



***** ******* is the 1 and only owner of checkered flag automotive. ****** ******* is the owners son and clearly did not authorize payment of the maps premier ad-com or what ever other names this company runs under,and at that point they should have spoke with ***** to verify the order. And now they sent magnets that no one ordered and sent a bill that was higher than the last one was. We are tired of dealing with this crooked company and only want them to stop sending things and stop sending bills.

Business Response:

In response to Mr. ******* rejection.

As you hear on the recording it is ****** ******* that is telling our company that he is co-owner. We trusted that he was telling us the truth, we would have way of knowing that we needed to speak with ***** ******* due to he never stated that we needed to talk to anyone else. The verifier even asked his if he was authorized to place the order and he said yes. In good faith we have decided to take the account to a 0 balance. The community guide magnet you received was ordered by ***** ******* on 8-1-2013. We have placed Checkered Flag Automotive on our do not call list. We apologize for any misunderstanding this has caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Sales rep from Premier Impressions called and said he was with Murray County selling advertising for magnet. I asked person on phone if he was with Murray County and he said yes and then went on telling me about this magnet in which I could advertise on. At the time of the phone call I said that was somewhat interested, but needed more information. He told me he would send out a couple samples for me to look at. This all seemed reasonable to me so I could visually see the product the advertising was going to be on before I agreed to go ahead and purchase the advertising which seemed expensive to me. After a time period, I received a couple magnets with businesses on them including my business. Premier Impressions also sent a bill with that shipment I believe. After reviewing the magnets, I decided that they did not meet my expectations and was not interested. I had assumed they were samples. I am now getting harassing phone calls from a lady from there stating that I agreed to purchase the advertising and that I am liable for the $329.50. I was cold called, I said I wanted to see the product before I purchased, and they just printed it and sent me a bill. At no time was I consulted to approve the proof as what would be on there, I did not send them my logo in which they used.

Desired Settlement: Do not print my business on the magnets, erase the bill that is send to me, and stop contacting me.

Business Response:

We are showing an invoice # ****** for ******* **** ***********. We show that ***** ******* is the person that placed the order for the advertising on 6-6-2013. Mr. ******* verified the order with the verification department and gave them Kirk as the verification code for the ad to be processed. The accounts receivable department started calling him on the bill 15 days after he placed the order. Mr. ******* claims he did not order these yet, he never would return any of the phone calls that were made to him for the payment.   The community guide magnets were shipped to him on July 24, 2013. We have had no contact with Mr. ******* till 10-1-2013 he answered the phone and said he did not order the ad that he did not feel he needed to call us and hung up on the collector that was over his account. In good faith we have taken this account to a 0 balance. No further collection efforts will be made on this account. 

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/23/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We advertised with this company for 2 years...Upon employment of a new manager he advised he did not want to advertise with them and they tricked him into renewing our advertising agreement. Upon learning what the advertising was on (a magnet) he advised we did not want to continue our advertisement and asked they close our account and delete our contact information. When paying the invoice in May for the time they tricked our manager into renewing we enclosed a letter advising them again that we did not want to continue with their service and not to contact our business again. Their sales representatives called repeatedly over several months (sometimes 2-3 times a day) and each time we told them we did not want to advertise with their company and to take our business off their call list. On Sept 12, 2013 they called our buiness again asking advising we owed $449.50 on our account and that we could pay with a credit card over the phone for a reduced rate. We declined that offer telling them again that we didn't want to advertise with them. The sales representative advised that this was "the last partial payment we would have to make" and that they did receive the notice to cancel and close our account. We advised we would need an invoice and would not be giving them our credit card information over the phone. They made our manager give a "cancelation code" (dob) and asked him to verify that he received instruction over the phone that we could pay with a credit card so he said "yes". Well now they are saying that constitues that he agreed to advertise with them. We called to cancel and they would not let us speak with someone in a magement position. They did advise that they would cancel the current invoice - only time will tell. The business name they are now contacting us under is Premier Impressions but previous contact has been from Universal AdCom and has the same mailing address as Universal AdCom.

Desired Settlement: We do not want to be contacted by this business ever again! We want our account with them closed and our contact information deleted.

Business Response:

We are showing an invoice # ****** for * * * ******* **** * ***. We show that *** ****** is the person that placed the order for the advertising on 9-12-2013. Mr. ****** verified the order with the verification department and gave them a date of birth 7-16-1954 as the verification code for the ad to be processed. We are showing this order was cancelled on 9-18-2013, when the buyer and his wife called in and stated they did not want the advertising. At the time of this call they told customer service they did not want to be contacted again they were placed on the do not call list. They stated that the last ad they placed with our company that they paid in May was with a manager of theirs that was tricked into placing the ad, this is untrue the last order that was placed was also placed by *** ****** (recording attached) The ad was placed on 1-10-2013. You will notice in the recording he is told it was for a new ad to be placed on the community guide magnets. You will also notice that a date of birth is given to confirm the order not to cancel anything as they stated. You are never obligated from one edition to the next. We always call our repeat advertisers first to give them the first opportunity on ad space that is available. Premier Impressions is one of our sales office and Universal Adcom is our Corporate office. We have removed your phone # from our records. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/23/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company continues to call the hotel and harrass staff members about an invoice/outstanding bill for a product/service that was never authorized or recieved. As a hotel, we are not going to "pay for something" that we haev never seen.

Desired Settlement: Delete whatever job/service you "offered" or are charging the hotel and stop contacting us.

Business Response:

We are showing an invoice #****** for The ***** ****l. We show that *** ******* is the person that placed the order for the advertising on 6-28-13 for the Fulton County Community Guide Magnets. (Recordings of the verification attached) You will notice that in the call the verification department said thank you for placing the new ad today. We are confused with this complaint due to on several phone calls with our account receivable department he had stated he will mail in the payment. On 8-20-13 ****** (in accounts receivables) talked to Mr. ******* directly and he stated to her he would mail in the payment. The only calls that have been made have been to Mr. *******, no one has talked with his staff about this account. I hope the recordings clear up any and all concerns that you may have. We apologize for any misunderstanding this may have caused. We feel this complaint should come off our BBB report. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/1/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In the summer of 2012 a company called Premier Impressions located at the same address as Universal Adcom called and said they were developing a magnet with useful telephone numbers(They called them Community Guides) and that it would be distributed thru local banks. Asked our business to advertise. Sounded good and bought some. Checked the local banks the magnets never appeared. Invoice at the time said Complimentary Product 50 community guides $0.00. You were being charged $269.50 for guides that never appeared in any area banks and were basically paying $269.50 for 50 magnets. We have 2 businesses and they claimed they spoke to 2 different people and charged us twice. When I realized what had happened I looked them up on BBB and determined they were scam artist. We had already paid for the two bills from August 2012. One on American Express and the second by check. Calls continued to sell us more of these. Told them I knew they were changing company names (their business names) and we would not deal with them, no way. A box appeared. No company (ship from) name visible on the box. Looked at other box I had and did not open as I did not order and box looked similar to others. Started getting calls to pay a bill for more of these magnets that were not ordered. They have now sent me a letter to turn it over to a collection agency. I will not be paying as they did not keep up their end of the bargain which was to distribute these magnets thru the local area banks.

Desired Settlement: I want to be removed from there list, never to be contacted again and invoice #443415 to be considered null and void, no payment to come from me. They can have the box of magnets back if they want to issue a pick up ticket, never opened.

Business Response:

We are showing 1 invoice # ****** for ******** ****** ***** ordered on 8-2-2012 by ******* ********, the product was shipped on 10-15-2012. We have 2 invoices for ******** ******** Co. one ordered on 8-6-2012 the product was shipped on 10-15-2012.  The second invoice #443415 was ordered on 12-05-2012 and shipped on 2-19-2013, both ordered by *** ********.  The 2 accounts that were ordered in August are both paid as Ms. ******** had stated. We have called on the outstanding invoice from 12-5-2012 trying to resolve the account and receive payment. I have attached the recording of the order from 12-5-2012 for your review. Universal Adcom is the Corporate Office and all payment are sent to the Texas office that is why the invoices have the same address, but Premier Impressions is located in Saint Louis, Missouri. The product is distributed by the advertisers and the distributions set up for that area. In Alleghany County we have signed distribution agreements with the Clifton Forge Public Library and Clifton Forge Police Department (See attachments) We do not set up banks as distributors. We apologize for any misunderstanding I hope this helps clear up the confusion. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/17/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was Contacted Earlier in 2012 during spring to place an Ad for one of the local schools sports teams. They told me they where running the ads for the school. I thought okay this sounds good, So I started the proccess of Finding out info They aske dme some questions, and keep pushing me to make a Donation. I was very hesitent. We agreed that if I would give them money that They would run my business on the shirts and I would get 2 complimentary shirts. I gave them my info however I Never agreed to pay them right then and their nor did I give them money. About 30mins later I talked with the Lady who was in charge of doing the School Donations. She told me it was a scam and they even Tried to get her to buy shirts yet she is the person to organize such things. I then Contacted the company The same day however was on hold for 2 hours b4 the call was drop so i waited a few days later and was finnaly able to get ahold of them and told them I did not want to participate, I was rudley hung up on, This happend a few times. I finnaly managed to get them to give me a "cancelation" number even though i techinically dind't pay for anything. then several months Later I started getting Invoices for a product I never ordered. a few months Later then a package in the mail came with 2 shirts in it which had the fanfar information on it. And after that I received a Voice mail stating I owed money. now just a few months ago a women from the company called me trying to collect a payment. They still insist I owe them money. The lady on the phone Even lied several times and told me Several poeple and including The person in charge of trhe school had ordered from them. I told her no they didn't. I explained to her the situation and she said she would call me back the next day, she never did. Now today 8/5/2013 I recived a Final Notice saying they have tried everything to collect the debt. and i have 10 Days to make a payment or they will send it to collections. 1st off I never paid for the service. 2nd why woudl you then wait half a year to then send me a Product even though I didn't want it and or make a payment for it and then try and force me to pay for it, not to mention the products descried where not as what was even remotely talked about. What i was told was if i made a donation my company name would then be advertised on the shirts they used. and i would get 2 more shirts just for myself. Well the shirts ha dnothing to do with the school that they sent me and why would you claim to have made the advertisement without getting paid 1st not to mention send me the so called shirts.

Desired Settlement: They need to stop harrasing me with something I never purchased nor made a payment on.

Business Response:

We are showing an invoice #****** for **** ***** *******. We show that ***** ***** is the person that placed the advertisement for the ******** High School T-Shirts on 8-30-12. Mr. ***** verified the orders with the verification department and gave them a date of birth as ********* for the verification code for the ads to be processed. We only work schools that we have signed partnership agreement with and provide products to those schools. (see attachment) We show that *****a ****** is the person that signed with us in 2009 and is still in effect today. ******** High School has been receiving products from us for the past four years. Most of the schools we work with use them for sporting events each school is different and may us them for other activities. Mr. ***** stated that he was on hold for 2 hours our phone system is set up to ring back every 3 minutes, so someone would have had to pick up the phone every 3 minutes for 2 hours. Our Customer Service would never put a customer on hold for 2 hour or hang up the line without helping the customer. The product was shipped out in January 2013 because we do not ship products while schools are closed for the holidays. Our accounts receivable department left 13 voice mails from 9-30-12 about the open account. In May of 2013 was the first time they had any communication with Mr. ****, and he told them he cancelled the same day. The accounts receivable representative asked him for the cancellation number and he told her he would call back with the number, again we heard nothing till this complaint. Mr. ***** ***** stated that he called in and cancelled and received a cancellation number, if he can provide that to us we can pull the cancellation number up and clear the account for Mr. *****.  We apologize for any misunderstanding this may have caused.

BBB's Final Determination: The parties could not provide sufficient information to support their positions nor were they were agreeable to make reasonable efforts toward resolving the issues of the dispute.

8/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The problem is we have not ordered from Universal Adcom. Being the general manager, my name is typically given and there are business cards with my name on them. We have never ordered from the Universal Adcom. The bill is for $300.00 that are not honored, because I have never ordered anything. They are harassing us to the extent of calling under different names, and threatening us to go to the collection bureau. When I have talked to them, they say they have proof of the ordering, I asked if I could see the voice recordings, out of coincidence the recording clerk is out of the office. Very coincidental. Also, when I was researching the integrity of the company I found over 344 filed against them, knowing that this was just a way to get money out of businesses. If you could help us resolve this mess it would be greatly appreciated.

Desired Settlement: If they could just stop contacting me and my business, it would be greatly appreciated. I honestly would like you to help me get them to call the business again, not today and not in a million years do I want them to pester me.

Business Response:

We are showing an invoice# ****** for ***** *. We show that ****** ********* is the person that placed the orders for the advertising. Mr. ********* verified the orders with the verification department and gave them a mother maiden name ******* for the verification code for the ads to be processed. We have a recording of the Verification department verifying the advertising with Mr. *********. (Recording attached) We have tried to play the recording for Mr. ********* and every time we would get the recording pulled up for him he would hang up. We feel this bill is valid. We apologize for any misunderstanding.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/24/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a call from a salesman from this company to purchase maps. I did not purchase them. 3 months later, I received a package with lame maps to Baton Rouge. I tried calling the company and spoke with someone who told me they had a recording of my ordering the maps. I asked to hear the recording and they hung up on me. Then my wife called...same thing. So I wrote a letter explaining that I would return the maps if they sent a return label. Never back from them. NOW, 6 months later, I'm getting a FINAL invoice for $290 for maps I never wanted and DID not order. This Company should be sued for their business practices.

Desired Settlement: I would like this settled. I've been in the process of rebuilding my credit and do not like dishonest vendors. I've researched this company on the internet and from what I'm reading they make a practice of this behavior.

Business Response:

We are showing an invoice# ****** for * *** * **********. We show that ******** ******** is the person that placed the orders for the advertising. Mr. ******** verified the orders with the verification department and gave them a mother maiden name Lindsay for the verification code for the ads to be processed. We have a recording of the verification department verifying the ad with Mr. ********. (Recording attached) He asked the verifier to send an invoice due to he did not want to pay the same day of order. We feel the bill is valid. We apologize for any misunderstanding I hope this helps clear up the confusion.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/21/2013 Billing/Collection Issues
8/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Deceptive sales tactics including numerous calls. We have said "no" to them on numerous occasions. They either choose not to listen, or are hoping to "get someone nieve" to OK their product.

Desired Settlement: Dont call us again.

Business Response: We are asking for more information on this business. We entered the phone # on the complaint and nothing pulls up but it tells us it is a cell phone or blocked number. We need a business name and the phone # the sales representatives are calling.


Thank you

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a call selling cups to be given away at a school in my community with advertising for my company. After the phone call I checked and the school does not even have activities for the cups. I had expressed a concern with the representative that this was the case and she insisted that they did have football and basketball and the cups would be distributed at the events. They called to verify my information for the cups and I told them at that time that I did not want to pay for cups to be distributed at this school as it would not happen! Today I received 6 sample cups and a bill for $409.50. I feel that this is a scam and since I was lied to I do not want to pay this invoice. It is for a product or service that is entirely useless.

Desired Settlement: The invoice #****** needs to be credited to me as I do not want to pay for something that is useless and is part of a scam.

Business Response:

We are showing an invoice #****** for ********** ********. We show that **** ***** is the person that placed the advertisement for the Kanesville High School Cups on 5-16-2013. We only work schools that we have signed partnership agreement with and provide products to those schools. (see attachment) This is an alternative high school that signed up with us that does not have a football or a basketball team. The sales representative may not have known that the school was an alternative school due to the name. Most of the schools we work with use them for sporting events. We have tried several times to contact Ms. ***** due to the credit card she gave on the day of sale came back as do not honor. On her recording it stated that she would be in the office today. One of our customer service representatives called her today and offered to take the account to half, due to the confusion on what the school was going to use them for. We sent Ms. ***** the partnership agreement we have with the school, so that she could see that we are working with the school and what they are using the cups for. On the agreement they put they would be using the cups for Family Fun Night.  We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am a self-employed business owner. In 2011, I received a phone call from a company promoting personal business logos on t-shirts for a local high school. I was driving at the time, and asked the company to call me back later to get more details. I never received a call back. However, a few weeks later a box came containing t-shirts with multiple business logos. The t-shirts had not been ordered or requested on my part, were of poor quality, and a receipt accompanied them asking for $300! I immediately put the t-shirts back in the box and mailed them to the return address. Many months to a year later, I started receiving, caller unknown, phone calls from a collections agency, stating that I owed money for a product. Initially, I did not answer the unknown caller and they would leave messages with unintelligible phone numbers. As the calls continued, they became more harassing in nature. The caller would threaten legal proceedings, court trial, and even extradition from California to Texas for criminal charges. During this time, I realized a scare tactic scam was being used on me. I had not broken any laws, so I stopped answering or listening to the calls. But, they continued weekly, and then daily into 2013. No legal papers were ever sent to my home. I finally contacted the collection agency who would not give out any information regarding the business requesting payment. After much hassle, I obtained the business name of Fanfare Sports Marketing, and acquired their contact numbers online. When this company was contacted,the manager would conveniently be in a meeting, and the company would decline any further discussion. The company would then refer me back to the collections agency who would refuse discussion referring me back to the company. It appears to be a great big circle scam geared at wearing you down or scaring you down into payment.

Desired Settlement: The calls to stop. My name taken off of the collection agency phone list. My credit to not be adversely affected.

Business Response:

We are showing an invoice# ****** for ******** ********. We show that ***** ****** is the person that placed the orders for the advertising on Nov. 4, 2011. Mr. ****** verified the orders with the verification department and gave them a mother maiden name ****** for the verification code for the ads to be processed. Mr. ****** told the sales representative to go to his web site for the logo. We are showing that an invoice and a proof of his ad copy were e-mailed to Mr. ****** at ******************** . Rodriguez High School Signed for the t-shirt on 1-17-2012 at 12:30pm Signed by *******. The t-shirts that Mr. ****** sent back were the complimentary product we sent to the advertisers.  Do to the age of this account we will pull it from the collection agency and mark this account as a bad debt. This account will be taken to a 0 balance.  

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/15/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was lead to believe that this was a program involving welcome items to our county. I specifically told them I was not interested in MAPS and that our budget was not big enough to be involved in map advertising, they wanted to "varify our information". I told them that I wasn't interested in the maps because we still have maps from the last time they talked us into advertising, and we have never had any positive results from this type of ad. The un ordered box of maps arrived yesterday with a bill for $250 . The very rude person told me they had a recording of me verifying the info and they would count us as "delinquent" I offered to return our maps and they said we would still be "delinquent" thus threatening collection.

Desired Settlement: We want them to take back their maps and credit our account. They should never contact us again.

Business Response:

We are showing an invoice #****** for Alan St John’s Episcopal Church. We show that Father ******* **** is the person that placed the order for the advertising on 4-24-2013 for the Macon County maps. (Recordings of order attached) You will notice that in the call the verification department said thank you for placing the new ad today. We have distribution agreements signed from Decatur Police Department, Macon County Health Department and Macon County EMA for them to distribute the maps into the county. All of the advertisers will also be handing them out to their customers.(See attached agreement) We are confused with this complaint due to on several phone calls with our account receivable department he had stated he will mail in the payment. I hope the recordings clear up any and all concerns that you may have. We apologize for any misunderstanding this may have caused. We feel this complaint should come off our BBB report. 

Consumer Response:

 

Just yesterday, July 25th, I received a call from a lady who identified herself as the "Decatur Area Coordinator" of welcoming information for Macon County.  She wanted us (*** ****** ******) to renew an advertisement "On the back of the welcoming brochure".  At no time to this point did she identify a company, so I asked her to describe the brochure,  "It is a map".  So I asked if she was representing Premier Maps to which she said "yes"   I told her we already had a dispute, and that I had already lodged a complaint with the BBB and asked that she place us on their "Do not call list".

   

The best way I can describe this outfit would like a high pressure Used Car sales organization.

 

 

 

Business Response: We are not showing we were working in the Macon county, IL area on 7-25-2013. I'm not sure who called Mr. **** on that date, but it was not our company. Mr. **** was placed on our do not call back on 7-9-2013 there are other companies out there that claim to be us. We have had a problem with that for years. We have removed Mr. **** from all of our call lists and have have placed him on Macon county print out sheet not to call. Even if the project is handed out he should not receive a call. We have taken every step possible to keep Mr. Shaw from receiving calls from our company.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

8/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Received and invoice for product I did not order this year or last. Had been previously ordered by another manager. They have no signature or confirmation e-mail only a name similar to my mothers maiden name. Still want invoice paid. I told them I did not order this year or last. We received 10 of these magnets for $389.50 don't know if others were sent to any other business or not.

Desired Settlement: Some proof I ordered these besides a name similar to my mothers maiden that could be gotten from the internet

Business Response:

We are showing an invoice# ****** for ****** **** * *****. We show that *** **** is the person that placed the orders for the advertising. Mr. **** verified the orders with the verification department and gave them a mother maiden name ****** for the verification code for the ads to be processed. We have been doing business with Nevada Bank & Trust since 2008. We show that this is the first advertisement on the magnets ordered by Mr. ****. The orders we have had with Nevada Bank & Trust for the community guide magnets were ordered by ******** *******. We have had a good relationship with this company for years. We have taken this account to a 0 balance on good faith, and regret losing such a good customer. We apologize for any misunderstanding.

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/1/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company has sent us an invoice for (20) magnets for $309.00! Never received any products from this company sent them an email that we did not approve the order of magnets and still hounding us for an invoice and to pay it-for products we never ordered or received! Plus not to mention the invoice it outrageous for 20 magnets for 309.00, I can make my own magnets if I wanted to on VistaPrint for 20.00!

Desired Settlement: I want them to send a letter stating we do not owe this and also for products we never received. Final, I want them to stop hounding us on the phone for a bogus invoice!

Business Response:

We are showing an invoice # ****** for ******* ***** ****. We show that ***** ********** is the person that placed the order for the advertising on 5-22-2013. Mr. ********** verified the order with the verification department and gave them a date of birth ********* as the verification code for the ad to be processed. The 20 complimentary community guides is for the product we send to ******* ***** ****. The Community Guide Magnets are distributed by ******** ****** **** **********, **** ** ****** and **** ****** ****** ********** (see attached signed agreements) . We sent a proof to Mr. ******* on 6-7-2013, on June 8th Mr. ********** replied and said (We need to make changes NOT approved) We left several messages to correct the proof for Mr. ********** with no return call. We received another e-mail on 7-3-13 saying that our company was a scam that they investigated us and by other companies, they were not paying. We tried to call them to respond to the e-mail and left several messages on a voice mail to let them know how to really check us out. You can’t always believe what you read on the internet. After not receiving a return phone call we cancelled the order on 7-5-2013 and took the account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/30/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: First, this company caused problems in 2009 with this company and another company I had. They sell advertising space on maps, that they say will be placed all of these places and they quote you a price. Then, when you receive your invoice it will be for more money that agreed upon, they say they will find the recording. The maps, they supposedly put out in the county and city offices were not there in 2009, in fact the only ones I saw were the ones they printed and sent to our office. The county and chamber of commerce etc., never heard of the maps. I asked that the company never call us again, and we will not be doing business with them. Recently, they called again, this time by-passing the office and called the owner in the field, who does not handle these types of advertising issues; he was completely mis-lead and conned into purchasing the advertising service. He said he only spoke to the once, but they claim he made two orders for two counties (False, he doesn't even work in the second county); the second invoice was also $200 more expensive for the exact same product and service. The call themselves,. Premier map company; but are hiding under Universal Adcom; a company that I have Never does business with, without having a problem with the product, service, or invoicing.

Desired Settlement: Refund the invoice that was paid on the credit card and void the other invoice. If the ads Have already "Gone-out" and they have the supposed "Recording" then we will pay a portion and do not contacted by this company in the future.

Business Response:

We are showing an invoice #****** for Alan ****** Roofing Company. We show that Patrick ****** is the person that placed the order for the advertising on 6-5-13 for the Garfield County maps. He placed another order on 6-13-13 invoice # ****** for Eagle County maps. (Recordings for both orders are attached) You will notice that both orders were verified at the same price as the invoices that were sent. The price was not changed he was given a discount of the original order price. Invoice # ****** was paid the same day he verified the order. We will take invoice # ****** down to the same price as the first order for Mr. ******, which is a difference of $200.00 they discounted the first order for him but did not give Mr. ****** the same discount on the second order. We are unable to get the signatures from UPS on the orders from 2009 they claim they have deleted those files that they only keep them for one calendar year. If there was a problem in 2009 they never called our company, as we could have sent the signatures at that time.  We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I got a package from this company that represents Premier Map Company with an invoice for $309.50. This was totally misrepresented.

Desired Settlement: I want them to take back their bogus product.

Business Response:

We are showing an invoice # ****** for ** ******* **. We show that ***** ****** is the person that placed the order for the advertising. Mr. ****** verified the orders with the verification department and gave them a date of birth as ********** for the verification code for the ads to be processed. We have attached the recording of the verification process. He is stating that it was misrepresented to him, but does not state what was misrepresented to him. We are asking for an explanation of what he was told that was wrong. Please provide more information. 

Consumer Response:

 

To begin, this recording is only one of three.

The first call was the representation that they were calling on behalf of the counties mentioned.

The second call is the one used to verify that I purchase the "product".

The third call from me was to say that according to Google search, they were a scam and I wanted nothing to do with them.

I heard nothing back for 6 months and then received an invoice for $309.

 

Business Response: We do not record every sales call only the verification. We have no record of Mr.****** ever calling in to cancel this order. We show when ms. ****** from our account receivable department called him to collect payment on the account, he told her he thought we were a scam and to cancel everything that was on 6-13-13 after he placed this complaint. The product was delivered on June 10th (see attachment) We were working with Buckingham County Library, Buckingham County Sheriff and Town of Dillwyn to get these distributed in the county (see attachment) The signed UPS for distributions are attached. Sorry for any misunderstanding  this has caused. 

Consumer Response:

 

Again, their response is inaccurate. I did not call them on 6/13. I called them the first of January to cancel order.

Very convenient of them to record only what they want. 

 

 

 

BBB's Final Determination: The parties could not provide sufficient information to support their positions nor were they were agreeable to make reasonable efforts toward resolving the issues of the dispute.

7/18/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: THE COMPANY CALLED PREMIER IMPRESSIONS WHO IS A PART OF ADCOM CALLED ME AND SAID THEY SELLING MAGNETS WITH EMGENCY #'S FOR ***** ** *******. I TOLD THEM I DID NOT WANT TO ORDER OR OBLIGATE IN ANY WAY BUT I WOULD CHECK IT OUT AND THEY WERE TO CALL ME BACK. THEY NEVER CALLED UNTIL WEEKS LATER ASKING ME FOR $300 FOR MAGNETS I DID NOT ORDER. I TOLD THEM THAT AND HUNG UP AND CALLED THE SHERIFF'S OFFICE, THEY SAID IT WAS A SCAM!! I FILED A POLICE REPORT AND GAVE THEM THE INFORMATION ON THE COMPANY. THE OFFICER CALLED THE COMPANY HIMSELF AND THEY TRIED TO SCAM HIM, HE CALLED ME BACK AND TOLD ME IT WAS A SCAM. THEN THEY MAILED ME MAGNETS I DID NOT ORDER UNDER THE NAME ADCOM AND THEY WERE SENT UPS. WHEN I REALIZED THEY HAD SENT THEM I RETURNED THEM FEDX (HAVE PROOF THEY SIGNED FOR) AND THEY ARE STILL TRYING TO INVOICE ME FOR THE $300. I HAVE SPOKEN TO AT LEASRT 6 PEOPLE FROM THIS COMPANY AND RELAYED THIS INFO BUT CAN NEVER GET THE SAME PERSOM TWICE. I REFUSE TO BE FORCED INTO PAYING FOR SOMETHING I DID NOT ORDER AND I TOLD THEM SO. THEY HAVE 356 COMPLAINTS AGAINST THEM ON YOUR SITE ALONE. THIS IS A SCAM AND I HAVE BEEN INFORMED BY THE POLICE THIS IS A SCAM AND NOT TO RESPOND.

Desired Settlement: I DO NOT WANT TO BE BILLED OR CONTACTED AGAIN FROM THIS COMPANY!! I DO NOT WANT THE MAGNETS THAT THEY MADE AND SENT (WHICH I PROMPLY RETURNED WITH PROOF OF THE DELIVERY) BECAUSE I DID NOT ORDER!!!! I DO NOT WANT TO BE HARRASSED BY A COMPANY THAT I DID NOT ORDER FROM AND I HAVE NO INTENTION OF PAYING FOR SUCH A SCAM. THANK YOU.

Business Response:

We are showing an invoice # ****** for ***** ***** * ****. We show that ***** ***** is the person that placed the order for the advertising on 4-19-2013. Ms. ***** verified the order with the verification department and gave them a date of birth 5-8-1961 as the verification code for the ad to be processed. We have Endorsement Letters from City of Aiken, Aiken County Chapter of the American Red Cross and Aiken County Sheriff Department. We have had a good working relationship with these offices for many years. We took this account to a 0 balance on June 5th 2013 fir the customer as far as I can tell no one has called on this account after that date. We apologize for any misunderstanding this may have caused.

Consumer Response:

 

I have reviewed the response made by the business in reference to complaint ID 9620085, and find that this resolution is satisfactory to me since they have 

voided the order.  However, the last time they tried to collect was July 12th( sent past due invoice) the same day I sent the complaint to the BBB.  I have spoken to Aiken County Sheriff's office  as recent as today and they tell me this is a scam and this company is not representing them.  The date of birth they have is not a correct date and I never

placed an ordered with this company for anything!!! I think it is a very poor way to do business and not very professional.  I thank you for your  help in getting this matter resolved.

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company has once again printed materials they had no business printing with our company information on it then billing us because they said we gave them permission. Our permission was not given and has not been given in a long time. Once they send you the product then they hound you for payment. Hounding and hounding until you pay. Not again - I just got a box in the mail with "free" maps we did not authorize and did not order - they are going back - also inside is an invoice for $250 we WILL NOT be paying because we did not authorize any work to be performed or done. This time around they misrepresented what they were doing by saying they were part of Stafford County in order to suck people into their scheme. This is beyond the lowest for of low.

Desired Settlement: Do NOT contact *** ****** or ******* **** **** aka ** ******** ** ***** ******** EVER EVER EVER EVER again. You DO NOT and WILL NOT EVER get permission to do any more work for us or from us -

Business Response: We are requesting more information. We are unable to locate an account with the information provided. We are asking for the invoice # in the box that was received. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/3/2013 Problems with Product/Service
7/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was contacted by this company through and unknown number on my cell phone. They were selling magnetic add that would go on Tulsa county phone book and be distributed through out Tulsa county. The add space cost $100. They sent me to the verification department and they asked for a 4 digit code that I would use during transactions, of course I made up one because this was a red flag and then they asked me to pay immediately by credit or debit card. I told them that they needed to send me an invoice to my home address which I provided. I never received an invoice. They then attempted to collect payment again, I told them that I believed their company was fraudulent and that I need proof of the product I was agreeing to purchase. While on the phone they attempted to send it email, but I never received anything. They just told to check the junk mail and continued to try and send it. I am a realtor and I know I have no problem receiving emails so I can not explain why it is so hard to send me an email. It almost seemed like they were fishing for another email. They agreed to fax me a copy of the contract, invoice and proof.. I never received one. All along they are harassing me for payment, when they cannot even send a simple invoice to my home address which I have provided several times. Today was the last straw, they asked for payment again and then argued with me about how they have sent everything I had asked. I asked them to mail me a proof of what I am purchasing and they told me they could only email it to me. They did not mail proofs and that it takes about 6- 12 weeks to process. I can't believe being a marketing printing company that they can't make a simple copy and email or traditional mail it to me. I asked them to cancel my order since they haven't been able to submit proof of their legitimacy. I can not believe with all the complaints that these people have not been stopped. I have also contacted the FTC and I urge others to do the same.

Desired Settlement: I want my order cancelled or a full credit(refund) and I want them to stop bothering me due to lack of customer service and poor timing to produce proof of purchase.

Business Response:

We are showing an invoice# ****** for ******** ****** ******. We show that ***** ***** is the person that placed the orders for the advertising. Ms. ***** verified the orders with the verification department and gave them a code 0721 for the verification code for the ads to be processed. The order was for a 1 unit advertising space on the Tulsa County Community Guide Magnets. Ms. ***** states phone books they are refrigerators magnets, I think there is some misunderstanding on what she ordered with our company. We are showing that an invoice and a proof was e-mailed to Ms. ***** to ****************** (See attachment) When Ms. ***** informed us she was not getting the e-mails from us we asked her if she had another e-mail that we could try to send it to, not sure what she means by fishing for another e-mail. We are also showing it was faxed to her to fax # ###-###-####. We do not know why she has not received anything we have sent to her. We have cancelled the ad for Coldwell Banker Select invoice # ****** and have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused. 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

6/25/2013 Problems with Product/Service
6/6/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A representative of Fanfare Sports calls with the misrepresentation of being affiliated with one of the local schools by your establishment in order to obtain sales orders. They claim they are students or an administrator of the local school. Placing the order you believe all proceeds will go to benefit that local school. After later researching, we find that the school never received ANY proceeds and NO products were ever delivered to the school or the establishment. No contact information was supplied for correspondence and the representatives are not able to visit your location (as promised) or produce any product or verification (as promised). No billing was sent to our address and thus leaving no other option except to dispute charges. After the dispute, our employees receive unprofessional and threatening phones calls with vulgar language. When questioning Fanfare’s representative to visit our establishment or provide documentation that the school received the proceeds or the product was delivered the representative starts yelling and hangs up. Now after approximately two years, our establishment received a letter threatening legal action.

Desired Settlement: Stop contacting us via phone, email, cell phones, any mail correspondence, and stop threatening employees and any and all letters and collection action to cease and decist.

Business Response:

We are showing an invoice #****** for Buck’s Pizza. We show that ****** ****** is the person that placed the advertisement for the ******** High School T-Shirts on 10-27-2011. Mr. ****** verified the order with the verification department and gave them a credit card payment the same day and they told Mr. ****** the charge on his credit card would be from Fanfare Sports Marketing. He asked for the invoice to be e-mailed to him at **********************  and it has our company name and information on it with our telephone numbers both local and 800 #. He later disputed the charge with his credit card company and it put his account in the collections department. We do have a partnership agreement with ******** High School. We only work schools that we have signed partnership agreement with and provide products to those schools. (see attachment) When the sales representatives call they say they are with Fanfare Sports Marketing they do not say they are students or administrators, even when the verification department verifies the ad they again say welcome to Fanfare Sports Marketing and thank you for buying the ad.  Our collections department called Mr. ****** about his outstanding invoice several times and he never get on the phone with them, yet he is stating that they used vulgar language with him. The only contact we had with Mr. ****** was when he returned his box back ( T-Shirts) to our office on 2-21-2013 a year later with a letter stating he was not paying the bill. I’m not sure why he is saying he never received the product. The UPS signature is attached where they were signed for back on 1-9-2012 By ****** (See attachment) The school received the T-Shirts on 1-9-2012 at 11:36 A.M. (See attachment) His account was sent to a collection agency on 5-1-2013 I’m sure that is what has caused this complaint to be opened. We feel we have done nothing to cause this complaint. Mr. ****** does not want to pay his bill and that is the bottom line and that is why he is reaching out to the Better Business Bureau to try to get us to write off the account. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

6/3/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Recieved a call from Premier Maps in mid March...spoke to someone who was selling ads which were supposed to be in a new resident maps provided at the local P.D and library. Had given them all the information over the phone and was quoted a price of $249, which I had given payment information to over the phone. Recieved an invoice by email stating a $289.50 balance owed, which I disregarded due to believing I had paid. Started getting calls from a person named ******** several times regarding payment, ALWAYS from a private number. She called again today and I blew a gasket, telling her I had agreed to an initial price, and after seeing how this company does business and checking reviews, that I felt I had gotten screwed. She said they have tons of satisfied customers, and that when I look on a complaint site of course I'm going to see bad reviews...I told her that when people search my business they see GOOD reviews...she told me that the product was almost ready to ship, and I asked where the proofs are that I was promised initially....she said they were already printing and that they couldn't send a proof, and that I should have asked for a proof during she and I's first phone conversation. I told here I was told I was getting a proof, so why would I ask for one? She kept pushing on the phone, saying that she would now drop the price to the $249.50, which I thought was pretty convenient considering that's nearly what I had been told initially. I asked her to fax me a copy of what I had supposedly agreed to and she said it was confidentail and she couldn't...I said I didn't understand why it could not be faxed since it's MY information, but she refused to fax it...just read it over the phone. They also conveniently had no recorded conversation to go back on when I asked. She would not back off me, so I paid $249.50 by credit card just to get her to leave me alone and quit calling by phone and harassing me, her saying that I agreed to things that I DID NOT, and told her to put us on their do not call list, because I would write my own ads in crayon before I would EVER do business with this place again. I am half tempted to reverse the charges, due to all the bad feedback I have seen now that I'm reading all the complaints online...NEVER will I do business with this company or their subsidiaries again, and I warn ANYONE to stay away from Premier Maps and Universal Adcom...I will be warning all the other area businesses of their tactics by phone as well. The girl who initially called to make the sale was AWFUL and sounded like it was her first day on the job....I finally asked to speak to her supervisor, because she didn't have a clue how to sell anything. He quoted me the $249.50, and said they would send a proof before payment was due, which I never recieved. ******** said to me today that the sales people on the phone cannot offer to send a proof, which I found funny,because the initial salesperson did, and once again, no recorded conversation to prove their position. I was going to refuse to pay, but figured they'd try turning it over for collections, and I did not wish to damage my business reputation and credit rating.

Desired Settlement: I would appreciate a refund on my card, due to the fact that they failed to have a recorded conversation of the original call, did not send the proof they promised they would, so I have NO idea what the ad copy will look like, would not send me a copy of my OWN information I gave them , which I think is utterly RIDICULOUS....granted they knocked off $40...whoopie.....if they had done their job properly in the first place I wouldn't be filing a complaint in the first place. I have NEVER bought an ad without seeing a proof, and I find it extremely convenient that they couldn't find recorded audio, OR send out a proof before continually demanding payment.....

Business Response:

We are showing an invoice # ****** for Shawn’s Auto Repair & Performance. We show that ***** ***** is the person that placed the order for the advertising on 3-12-2013. Mr. ***** verified the orders with the verification department and gave them a mother maiden name ***** for the verification code for the ads to be processed. We show that Mr. ***** had a long conversation with the verifier in the quality assurance department (recording attached) Not sure why Mr. ***** did not feel we had a recording. You will hear in the call Mr. ***** verified the order for $289.50 and never asked for a proof.  After reviewing the call myself, I noticed that some of the ad content that he was told would be on the ad was left off. You will notice in the call a payment was given, it was declined (Decline do not honor card). The payment that was approved was for $ 249.50 on 5-2-2013.  In good faith we have taken this account to a 0 balance and will credit $249.50 back to the credit card that was used. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

5/21/2013 Problems with Product/Service | Complaint Details Unavailable
5/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We had not authorized anymore advertising to be done with this company. They printed up magnets anyway and sent us a bill for them. Then harrased my partner for payment of the invoice. I never want to do business with this company and advise all business to be very aware of their business practice.

Desired Settlement: We want our money back, which I did not want to send them, but my partner, did not want to be harrassed anymore.

Business Response:

We are showing *********** ****** **** ******* has been a customer of our since Jan 1, 2010. The last 2 orders we show have been placed by ***** *********** not ****** ********. Invoice # ****** from 12-18-2012 and invoice # ****** from 4-5-2013 for the Caswell County Community Guide Magnets were both ordered by ***** ***********. The last 2 orders that Mr. *********** has placed have been recorded and in both calls, it stated clearly that he was placing new ads. Both ads were paid for the day of the orders. There have been no calls to Mr. *********** for payment on these accounts. We are not sure why Ms. ******** is stating we were calling and harassing Mr. ***********. No one has called our company with any concern or we would have played the recordings for them (recordings attached) I hope the recordings clear up any and all concerns that you may have. We do not feel a refund is due to the customer at this time. We would appreciate a written apology in this matter and not have this complaint held against our company.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Misleading and dishonest representatives from Premiere Impressions. 4/08/2013 Our financial institution has been doing business with Premiere Impressions for a number of years. However after our 2011 agreement had been fulfilled we had attempted to part ways with this company. The individual that handles our advertising was out of the bank and therefore called another branch to get authorization and payment for another year. So we were again in business with this company for another year. I have been working with ***** at corporate headquarters for almost a year to get our bank's name off of the "list" to call and no avail. Then at the end of 2012 we had a call again from this company who was not our usual rep. He said in order to fulfill our contract for 2012 we had to run two more community guide maps but really he was signing us up for 2013. Under the impression we were fulfilling our 2012 agreement and unbeknownst to us he had signed us up again for another year! Working with ***** we were supposed to be on the DO-NOT call list. She didn't either fall through, did it incorrectly or the DO-Not call list doesn't exist because we continously get calls. Today I received a call notifying us we were on the 2013 community guide maps and to pay up but they would offer us a discontinued Non-profit rate. I spoke with a ******** at Corporate headquarters and she is supposed to be putting us again on their Do-Not call list although we may still get phone calls up to two weeks according to ********. Every time they publish it's a minimum of $400 per publish. They usually publish a minimum of 4 times per year. ******** a rep contacted me at 4/2/2013 to verify our information and get payment. We are supposed to report to ***** at Corporate who calls us and when. However ***** is out currently. Between myself and another member at the bank who pays via credit card for these types of things we've been trying to discontinue our relationship for almost a year which Premiere Impressions adamant to continue. They have placed us in advertising in Wayne County which we have no financial institutions any where near to. We have tried to resolve this matter civilly and properly however this company, Premiere Impressions, doesn't want to follow suit.

Desired Settlement: We wish to not be contacted by this company any longer for any purpose or products.

Business Response:

We show that ***** ******* **** has been a customer of ours since March 2009. Let me start by Apologizing for any calls you are receiving. I do want to letting you know that ***** ******* **** was placed on our do not call list   on November of 2012. We have taken your phone # ###-###-#### out of our system and took your phone number off of all call lists. The only thing I can think is that there could be another phone # that needs to be blocked, if you could provide these phone #’s we will block them. ***** has set it up in our system, that even if you did place an order, the system will not allow an invoice to be created. You were concerned that you have been set up for another year for 2013. The last invoice ***** ******* **** has been sent from our company was in October of 2012. No invoices have been created for 2013 that I can find. If you have anything from our office for the year of 2013 please advise us.  Although under Federal Law there is no do not call list for Business to Business calls, we have done everything possible to keep you from getting the calls. Sorry for any misunderstanding and we apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

4/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On friday March 22nd 2013 I started getting calls from ###-###-#### from a salesman that used two names to address himself with the first name of ******* or *****, depending on which time he called, last name "******* or ******".This was in regards to advertising on a local map flyer or something relating to sales. This person called numerous times on friday. Then on monday march 25th 2013, this same salesman called and left messages 7 times in an attempt to reach us between 9:24am and 5:33pm. After the 6th contact to my phone while I was interrupted at work, I redialed the number I was contacted by and got a secretary that identified the business name, I advised her of the number of times her salesman had contacted me over the past 2 business days (15 times in total) and that they've earned a better business bureau complaint for the actions of their phone sales tactics.Just because a friend of my company refers me to be contacted by you does not imply that you obstruct my company time to sell me anything that I may or may not want to purchase. And contacting, leaving over 15 messages on my phone system is not acceptable, never will be. Premier Map Company is responsible for the actions of their sales force and it is not considered standard etiquette to leave 15 voicemail messages over 2 business days trying to reach someone to promote a sale of any type.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want Premier Map Company to be held accountable for their actions by the discretion of the Better Business Bureau to set a shining example that these business practices are offensive, provide no benefit to the potential customer. I want the Better Business Bureau to be put on heightened alert for the actions of Premier Map Company and all of its employees to be on any type of necessary probationary period where such an action that arises out o

Business Response:

We are showing that ******* ******* did call * * ****** ********  to see if they would like to advertise on the ****** County Maps. ******* said he occasionally will use his nick name *****, when he is making calls. We have told him he needs to use his given name only when calling business, so that companies do not feel they are getting calls from 2 different people. We have addressed the number of calls, and have done the proper disciplinary actions with the employee. We apologize for any inconvenience this has caused you and your business.  

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

4/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In 5/2012, my husband was contacted to have our business (******* ******* *** *******) listed on magnets that were supposedly supported by the local Sheriff's office. They have failed to provide us with the product that we were promised. We have asked repeatedly to have these items sent in order, with nothing received. The are continually harrassing and threatening my husband. They are threatening our business with collections, reporuting our business to the BBB as well as trying to falsify previous coversations. We have already cancelled out the payment with was sent to them since the product was never received as of this date. We want this company to leave us alone and to cancel out any invoices that they claim to have. My husband has not signed any agreement with them and as stated previously, we have not received any product as of this date.

Desired Settlement: I want this company to stop contacting us and to canel out any invoices that they claim to have. We want this company to remove any balances that they claim we have and stop harrassing and threatening us.

Business Response:

We are showing an invoice #****** for ******* Heating & Cooling. We show that **** ******* is the person that placed the order for the advertising May 18, 2012. Mr. ******* verified the orders with the verification department and gave them a date of birth as **** *** **** for the verification code for the ads to be processed. We have a Letter of Endorsement with ******* County Sheriff Office (See attached). We faxed this information to Debra ******* on several occasions to fax # ###-###-#### (Her place of employment at her request) the first time was when she told us she looked us up on the Better Business Bureau and she was concerned, so we faxed over the Letter of Endorsement and a copy of her advertisement to look at. She told us she wanted to go ahead with the ad at that time. We show the product was shipped on 8-16-12 going to *** ****** *** ********** ** *****. UPS shows changing the address and they left the product at the door at *** * * ********* *** *********** ** on 8-22-12 at 5:06 pm Tracking # 1ZV342X*********62 (See attachment) We are not sure why the address was changed if UPS contacted the customer or they changed it to the wrong address all together. We do not see, that we did anything wrong in this matter to be receiving a BBB complaint. In good faith we have taken invoice # ****** to a 0 balance and all collection efforts will stop.  We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

4/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When a call was received from Premier Impressions (Rock Island, IL), I requested to to have my number removed from the call list. The representative did not respect my request and continued asking questions about my business and explaining the $100 deal disrespectfully and using comedic impressions. This troubled man put me on the phone with his supervisor (****) while commenting I was acting like an expletive(slang of penis). **** apologized, but the "premier impression" had been formed. I surely do not want this company representing my business. And I want others to know how I was treated.

Desired Settlement: DesiredSettlementID: No settlement requested - for The representative's supervisor (***** apologized. *** *******, Facility Director, apologized and stated he would contact the proper Director to handle the situation. I do not want to receive another call from Premier Impressions, their subsidiaries, and/or parent companies.

Business Response:

We would like to assure you that, in no way do we condone this behavior. This was very hard to read that a representative of our company conducted himself in such an unprofessional manner. We have some of the best sales representatives on staff. We did an investigation into this matter and the sales representative has been relieved of his duties with our company. He was a new sales representative had only been on the phone for about a week. We do our best to try to keep thing like this from happening. We monitor our reps as much as possible and we have retraining programs weekly and have daily meetings with our sales staff. Our management staff handled the situation the moment it was brought to their attention. We apologize to you and to Lambert Auto Sales for a representative of our company to handle themselves in such a manner. We have placed ******* **** ***** on our do not call list and you should not receive any further calls. Thank you for bringing this situation to our attention.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9491037, and find that this resolution is satisfactory to me. 

Regards,

 

Doug Lambert

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I work for ****** ****** ********, in Yuma AZ Universal Ad Com called and signed us up for advertising with Yuma County, some promotional magnets. Placed order over 60 days ago, paid in full and have not received our product. Can not reach company via phone or email. The advertising was never placed as promised and our products were never received.

Desired Settlement: Credit our credit card for the full amount of $299.99

Business Response:

We are showing an invoice #****** for Klein’s Kustom Electric Inc. We show that ***** ******* is the person that placed the order for the advertising 1-14-13. Ms. ******* verified the orders with the verification department and did not feel comfortable giving the verification code so they used last 4 digit of the credit card for the verification code for the ads to be processed. When Ms. ******* talked with the verification department they gave her the customer service phone number at the end of the call, we have 8 incoming lines on that phone number. Not sure why Ms. ******* was unable to contact us. The Yuma County Community Guide Magnets are in print, it takes 10 to 12 weeks for delivery. The ad has already been printed and will be shipped no later than Friday 29th of March. Feel free to contact oue customer service department at ###-###-####. We apologize for any misunderstanding.

BBB Response:


 

The claim is still valid

Our credit card company did give us a credit for the amount but the company never responded to emails or calls about the product we never received

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

4/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company phones my business at least once every 3 months stating they are calling from a ****** County Office which is not true. This company persistently tries to persuade me to purchase advertising magnets. I have repeatedly told this company I no longer wish to purchase these magnets. I was forced once already to pay for merchandise I did not order because the company printed magnets and mailed the items to me. I felt obligated to pay for these items even though I did not want them. The situation occured again. Advertising magnets were printed and mailed to me. I refuse to pay for items I did not request and have repeatedly declined! When I speak to representatives on the phone with this company they are very rude and persistent about pushing to sale their product. I have told them I am reporting their company to the Better Business Bureau.

Desired Settlement: I wish for this company to stop contacting me and stop pushing their product on me. I did not request these items nor will I pay for any. I would like to be contacted in return by the BBB to know the outcome of this complaint.

Business Response:

We are showing an invoice #****** for ** ***** ***** *** ****. We show that ******* *********** is the person that placed the order for the advertising 1-19-2012. Ms. *********** verified the orders with the verification department and gave them a date of birth as ******** for the verification code for the ads to be processed. Let me start by saying, sorry if you feel you have been harassed by our company. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnet. Your company is under no obligation to place an ad from one edition to the next. We do have distribution agreements and an endorsement letter from ****** County we have agreements with City of ******, ****** County Chamber of Commerce, ****** County Sheriff Office and ****** County Public Library (See attached). We do not see any accounts open at this time. We have placed ** ***** ***** *** **** on our do not call list. Please allow 30-60 days for your phone number to be removed. We apologize for any inconvenience this may have caused you and your business.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

4/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: "Premier Maps" also known as Universal AdCom, has sent me an order of Maps that I never okayed and charged me $250.00 for something that I never ordered or requested. Now they are threatening to send me to collections over an item that I never asked to receive or agreed to pay for. Here is an article written about this companies that directly reflects the same scam that they tried to pull on others. http://articles.mcall.com/2010-07-01/news/mc-watchdog-premier-map-20100630_1_greater-lehigh-valley-chamber-businesses-telemarketer

Desired Settlement: I want them to quit trying to charge me for something that I did not order.

Business Response:

We are showing an invoice #****** for ** ******. We show that ******* ******* is the person that placed the order for the advertising 5-30-12. Mr. ******* verified the orders with the verification department and gave them a date of birth as ******** for the verification code for the ads to be processed. Mr. ******* gave us the information for his ad copy and added another address to the information with the verification department (See attachment).  In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

4/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company have call on behalf of local health food market in my area and try to sell the advertisement which will be print on the tote and give to customers. Since the store is very well know for a long time, I agree to buy the ad under the condition that I can cancel at anytime if I ever change my mind. I call the local store to verified authenticity of the company and contract, the marketing manager verified me that she have no knowledge of this company. I call back to cancel my order right away , they said they could not find any record of my order and ask me to call back. I call back the next day and spoke with customer representative name "******" to ask to cancel the order she said she did and my order have been cancel. I ask for the confirmation number of cancel order she said everything is done and there are no need for confirmation number. A month later I received invoice in a mail, so I call the compnay back, the representative confirm that my order have been cancel. 2 months later (today 2/26/13) I received a box of printed tote bags delivered by UPS, I call to ask what is going on. The representative transfer me to account holder name" Annette" she said that they are no record of me call in and cancel the order and ask me for cancellation number and threat me to pay the invoice. This company is operate scam and unethical business.

Desired Settlement: scam and unethical company like this should be put out of business

Business Response:

We are showing an invoice # ****** for **** **** *******. We show that ****** ****** is the person that placed the order for the advertising on **********. Ms. ****** verified the orders with the verification department and gave them a maiden name as ********i for the verification code for the ads to be processed. We show that we left several messages for ****** ****** about the bill. We did not receive a call back until February 26th and we let Ms. ****** know that it was too late to cancel the order. We told her we had a Letter of Endorsement with Hoover’s Essential Health Market and offered to send it to her (See attachment) The product was shipped out on 2-20-12 and signed for by ********* (See attachment) When Ms ****** verified the order she was told that it was a standard 30 day invoice. We apologize for any misunderstanding.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company called me and asked if I wanted to advertise my business on t-shirts for our school team. The first representative told me of the offer and then turned me over to another representative to discuss payment options. This person askec me to give her a code that would be used that would identify the fact that we had discussed these options. I was then supposed to be turned back over to the first rep. I was not connected to her. I did not authorize a purchase of advertising. No discussion was ever had as to an ad being put together that I would proof or anything. This phone call took place as I was driving to Houston, Tx. on February 7, 2013. On 2-22-13 or 2-25-13 I received a phone call from this company asking if I had received an invoice via email for said advertising. I stated that I had not ordered any aDVERTISING AND NO i HAD NOT RECEIVED ANY INVOICE. I stated that I had never spoken with anyone after the 2-7-13 conversation, I had never proofed any ad and did not order nor authorize advertising. The women stated that she would remove the invoice and that the advertsing had not gone to print at that time. Today I received a phone call from a woman by the name of ******** ****. Ms. **** stated that I had an outstanding bill and needed to pay it. I informed her that that was not correct. I went over the previous conversations to which she said never took place. I would never advertise without first proofing an ad. I have very strick requirements and thus follow this rule ALWAYS. Ms. ****, stated that the conversation relayed to her of the 22nd or 25th in which the representative told me the ad had not gone to print and thus would remove the invoice DID NOT TAKE PLACE! Ms. ****, stated that the invoice would go to collections as the t-shirts were printed. I asked for a supervisor to which I was told was not in the office. **** ****** ###-###-####. Unable to contact. This company says they printed an ad on a t-shirt that has already been printed. Again, I do not ever authorize adverstising of any kind without first proofing and approving it. I researched my email history regarding any previous e-mail invoice from this company. There were none until today at approximately 10:00 a.m. Ms. ****, was rude, demanding and stated very clearly that I was lying about the conversation of the 22nd or 25th. The reason that I am uncertain of the exact date is because their phone number appears as unknown when calling. I did not order this service and I feel as though they placed the ad unauthorized expecting that they could demand payment irregardless of approval. I have not seen the product and do not care to. I will not pay for something that I would never have authorized without first seeing how they were going to represent my company. I have very strick advertising requirements. I did not appreciate Ms. **** and her tough lady you are gonna pay anyway additude. She stated that the computer shows that they spoke with me and that was enough.\ I don't think so.

Desired Settlement: No billing. Bill needs to be removed ad I did not agree to any purchase from this company. The fact that they have printed an ad without ever receiving any input or approval from me is not acceptable. Ms. **** should be schooled with regard to proper customer service relations, as, she called me a liar. HOw dare she. Totally unacceptable. I want this bill removed. Period.

Business Response:

We are showing an invoice #****** for *** ***** ****. We show that ******* ******* is the person that placed the order for the advertising 2-7-13. Ms. ******* verified the orders with the verification department and gave them a maiden name of ***** for the verification code for the ads to be processed. This was the second person that she talked with to verify the ad and went over payment options and ad copy. The call is never sent back to the sales representative after the verification process. It shows that the invoice was sent to Ms. ******* on 2-7-13 to her e-mail at ******************************. A second invoice was sent to her when she talked with ******** and stated that she did not receive the first invoice. ******** did tell Ms. ******* that we had no record of the call from 2-22-13 no one from customer service called on that date, if she talked to a sales representative that would be a different office and we would not have that call in our system. We apologize if she felt she was being called a liar, I feel that maybe a sales person may have called her again for a different sub city project.  In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding.

Consumer Response:

 

The response by this company about me placing and order and giving a maiden name of ***** as proof of the order is ridiculous. I was on the road the day they called me. I was in no position to discuss what the ad would include or look like,address, phone number, nothing. What company do you know would order advertising from a company they know nothing about and knows nothing about you. After I spoke with the original caller, in which I stated very clearly that I was not in a position to order anything. She passed me over to the accounting department in which I was told was just to discuss different payment options. After we discussed those options the lady said she needed some form of code to indicate that we had spoken of payment options. That is all. I gave the name *****. I did not place an order with this company and this was verified by another party from their company who called me between the 22 and 25th of February. No other sales person called me for any order.

Once again I would never authorize a company to place any advertising on anything without first previewing the intended ad. I have very strick standards with regards to this. It never changes.

I did not order anything, have not seen anything and WILL NOT pay for something that I did not authorize.

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

3/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Agreed with salesperson **** ***** for (1) 7x3.5 ad, (1) front endorsement (1) 2x3 seperate ad and 300 maps for $188.55 Was charged on credit card. 12,000 were supposed to be printed - only 3000 were printed Later recieved 10 maps and (1) 7x3.5 ad only. Left many messages, finally got someone a month later They would not give a discount. Said the would only put a 2x3 on the next map (5 months later) and send me 300 maps of that one too. They would not send me 300 maps of present ad, nor let me choose what ad info went in the next 2x3 ad

Desired Settlement: A billing adjustment of $60, and maps. They would not agree to this. They would not give a discount. Said the would only put a 2x3 on the next map (5 months later) and send me 300 maps of that one too. They would not send me 300 maps of present ad, nor let me choose what ad info went in the next 2x3 ad

Business Response:

We are showing an invoice # ****** for ****** / **** *******. We show that **** **** is the person that placed the order for the advertising on 9-11-12. Ms. **** verified the orders with the verification department and gave them a date of birth as ******* for the verification code for the ads to be processed. From what Ms. **** is describing it looks like they were setting her up as an endorser and the paperwork did not get turned in. We can do any on the following to make Ms. **** happy, we can reprint 300 maps and a 3” x 2” ad on it with the $60.00 refund that she is requesting or, we could refund the $188.55 back on her credit card and she can keep the maps she received or we can put another 3”x 7” and a 3” x 2” and the extra maps on the next rotation. Please advise which one you would like us to do, we have never had this happen before. The customer service person that she talked to was confused on the situation and did not understand that she was to be set up as an endorser. We apologize for any misunderstanding.

Consumer Response:

 

 

 

I will accept the $188 back on my credit card and the issue will be resolved completely.

 

Business Response: The credit has been placed back on your credit card for $188.55 on 3-25-13. We apologized for the misunderstanding.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

3/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted by Universal Adcom to purchase an advertising space on a magnet which would be distrubted by the chamber of commerce. I was then transfered from the saleslady to another man to speak about the order. The gentleman wanted me to give him a credit card number I told him that I did not want to order until I saw a proof of the ad and after I talked to the chamber of commerce to verify that they would be distrubing the magnets for me. I called our town's president of the chamber of commerce, ****** ******* and she said that the chamber would not be distrubing them and that they chamber had no contract with Universal Adcom. On 1/15/2013 I was again contacted by phone by Universal Adcom and I told the saleslady that I never placed an order with them. The saleslady insisted that I had a contract with them. I told her that the way it was left was that I was going to verify with the commerce and that there was no contract. The saleslady was rude and started to call me unprofessional. I again called our chamber of commerce, ****** ******* and she informed me that she spoke with Universal Adcom just the other day and that there was no no contract or distrubtion agreement. I called Universal Adcom again only to get the same saleslady and was told that there was no supervisor or manager that I could talk to about this issue and that there was a distrubtion agreement. I asked the saleslady to fax me the distrubtion agreement. She did fax one but it was from the st cloud chamber of commerce not the sauk centre chamber of commerce. I was also told by the saleslady that we would have an open invoice with them.

Desired Settlement: I wish to have no phone calls from Universal Adcom ever again. Also, no "open invoice" showing for ***** ****** ******** ******, as there was never a contract to begin with.

Business Response:

We are showing an invoice #****** for ***** ******. We show that **** ** ********* is the person that placed the order for the advertising. Ms. ********* verified the orders with the verification department and gave them a date of birth as ********** for the verification code for the ads to be processed. Ms. ********* did speak to someone in our customer service department and voiced her concern about the Chamber of Commerce. ***** from our customer service department explained that we did have distribution agreements with 3 Chambers in her county and asked which one she had called. Ms. ********* would not provide which chamber she spoke to, so that we could call them. Ms. ********* became agitated and started telling ***** that we were a scam that we lied to her and did not give us a chance to help her with her concerns. (please see attachments of agreements signed and an e-mail ) We have cancelled the ad for Ms. ********* and taken the account to a 0 balance. We have placed ***** ****** Assisted Living on our do not call list. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

3/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: we had a restaurant that was constantly being called by adcom and its affiliated sites. they sent me defective merchandise which when returned they claim they never received, and would not issue credit. then they sent merchadize they said we ordered. they claim to have a taped message which states i ordered product. product was sent to restaurant and i refused such. they proceeded to bill me saying they have tape of this order and will take me to court. when asked about merchandize that was returned before and paid for they state they stilll havent received it. they are very rude!!!!! I am sure that I never ordered the last merchandize as when it was supposed to have been ordered and tape made of conversation, i was ill having had a stroke

Desired Settlement: i desire they take my name off calling list, and cancel accounts for ******* ***** **********, and for ***** *****, and to clear account of any money due. just get them out of my life

Business Response:

We are showing an invoice # ****** for ******* ***** **********. We show that ***** ***** is the person that placed the order for the advertising on 3-30-2012. Ms. ***** verified the orders with the verification department and gave them a date of birth as ******* for the verification code for the ads to be processed. We show that Ms. ***** corrected the verifier on her e-mail ********************  on the ad (recording attached) This account was moved to collection due to none payment. In good faith we have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We received a box of 50 relocation maps from Premier Map Company that advertised ********* ***** ********** ******. The invoice in the box claims that the maps were ordered on October 15, 2012. I knew that I did not order any materials from this company. I telephoned the company to report this error . Previous to the arrival of the maps I did not have contact with this company nor received an invoice or sample map. I spoke with a woman named ****** who claimed the company sent an invoice to **********************************, which was never received because that is not my email address. She claimed I did order the maps and that I gave my maiden name as a password. I believe she found my maiden name through my Facebook account. ****** claimed that the original fee of $250 could be lowered to $150 if I gave a credit card number over the phone. I hung up on the call and since have contacted my local chamber office to report the company.

Desired Settlement: I am writing the complaint to inform others of the deceptive practices of this company and to ensure that we will not be accountable for a payment of products we did not order.

Business Response:

We are showing an invoice # ****** for ********* ***** ********* ******. We show that ****** ******** is the person that placed the order for the advertising on 6-19-13. Ms. ******** verified the orders with the verification department and gave them a maiden name of ****** for the verification code for the ads to be processed. The invoice that was in the box was reprinted that is why it had a different date on it. Ms. ******** is claiming that we got her maiden name from face book that is not the case. We are showing the invoice was e-mailed to ********************************** that is the email we show that the sales representative put on the order. In good faith we have taken her account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

2/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We previously advertised with this company and last year we declined to advertise with this company. They sent us product with a bill which they say our doctor authorized, however, he does not authorize these types of decisions and when I spoke to him he did not authorize this purchase. As practice manager and I talked to the company multiple times stating we did not want there service any longer and were not interested in the product they were trying to sell us. They sent us product with a bill anyways. I returned the product in that it was not an authorized purchase by us. A week ago they send another box that said complementary product on the box but had another bill and product in it again. I have talked to customer service multiple times previously and they state that my doctor did authorize the purchase but he states he did not and I told the company multiple times we did not want the service. Someone from their company put a purchase order through without our authorization and we will not be paying for a product we did not authorize the purchase on.

Desired Settlement: We would like this business to stop sending us products and bills that we did not authorize because someone from the company illegally used Dr. *****'s information to push an order through.

Business Response:

We are showing only 2 invoices for ***** ********** ********. One Invoice was from 12-9-2009 that was ordered by ******* ********. Ms. ******* verified the orders with the verification department and gave them a date of birth as ****1980 for the verification code for the ads to be processed. This account was paid for on 3-12-2010 by credit card with the name **** ***** and the product was shipped to them on 6-8-2010. The second invoice was ordered on 3-14-2012 by Dr. ***** *****. Dr. ***** verified the orders with the verification department and gave them a date of birth as ********* for the verification code for the ads to be processed. This account was paid by credit card the same day that he ordered the advertisement space the name on the credit card used is ***** ***** last 4 digits on the card is 3222 (See attachment) We shipped the product on 5-29-2012 the box was returned to us, we re-shipped the product on 8-29-2012 the product was returned and re-shipped after speaking to the secretary on 1-11-2013 we explained the account was already paid we were just trying to get the product to him she told us to go ahead and ship it again. After checking today I found the box was returned to us again. The invoice in the box is required by UPS for shipping, on the invoice it states please disregard if this invoice has already been paid. Ms. Richmond May have received calls from our sales staff between the time Dr. ***** ordered till now and she may have told them no on any future advertisement. I do not see an invoice after the order from 3-14-2012. We apologize for any misunderstanding I hope this helps clear up the confusion.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

2/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: False statements and promises from company services and product, unauthorized charges and billing, no services performed, shipment of unordered product delivery denied shipment returned to sender.

Desired Settlement: Removal of invoice, communication and billing to cease immediately and permanently.

Business Response:

We are showing an invoice #****** for ******* ******** ******. We show that ****** **** is the person that placed the order for the advertising 10-17-2012. Mr. **** verified the orders with the verification department and gave them a date of birth as ********* for the verification code for the ads to be processed. We are showing this is the first ad Mr. **** has placed with our company. He asked for the invoice to be e-mailed to ********************* . Mr. **** is the person that told the verification department what to put in the ad copy. We also show that a proof of the ad for ******* ******** ****** was sent to him on 11-27-2012. (see attachment). We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/15/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company has misrespresented itself to us on numerous occassions. When they contact us for sales they represent themselves as our local sheriff's office and the advertising will benefit this. We purchased the product, which were magnets believing that it was helping our local law enforcement. Come to find out, they do not have any ties with our sheriff's department. Even after asking for them to not contact us anymore, they continue to call and deceive our staff. We have repeatedly asked this company to stop soliciting our business. They will not stop!

Desired Settlement: I want them to stop contacting this company and to quit misrepresenting themselves to companies like mine.

Business Response:

We are showing that ********* ******* has been a customer of our since March 2009. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. You are under no obligated to place an ad when you are called from one edition to the next. We do not show that anyone from ********* ******* has called in to our customer service department to be placed on the do not call list. If you told a sales person to place you on the do not call list, that information was not sent to customer service department. We are showing the last order that was placed with us was 8-22-2011. We do not show we are working with the Sheriff’s Office in Dawson county on the community guides. We have 3 city offices working with us on the community guides distribution. We show the City of Dawsonville signed an endorsement letter, N E GA Chapter of The A.R.C. and Dawson County EMS signed distribution agreements and have been helping us get the community guide magnets into the area for a few years (See attachment). We appreciate your business and hate to lose you as a customer. We have placed ********* ******* on our do not call list. We apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

2/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: A sales person from Universal Adcom called me and asked if I would be interested in advertising on there tote bags. I said maybe and asked for more information. She gave me a website address that I could look at. I explained that I did not want to make any decision until I had viewed there web page. She asked me what I would like on the ad. I explained to her that I was leaving for work and that I would have to sit down and think about what I wanted on the ad and . She said she had to transfer me over to quality assurance just to follow up on what we had discussed. She transferred me over to a woman named *****. I explained the same thing to ***** that I did not want to place the ad that day because I was leaving for work and I didn't have time to think about what I wanted on it. She said that was fine and that she would call me back in a day or two, she just needed my birthday to verify my information so when we spoke again she could pull up my account. I gave her my birthday and my home address. ***** called me back the next day I believe and I told her I still did not have time to decide what I wanted my ad to say. She assured me that we had time and that she would call me back. I never heard form her again so I called customer service. They would not let me speak with anyone so I asked if they could have her call me. The next thing i know I get a bill for $249.50. I called customer service again and explained to them that we never created an ad and that I never approved any ad. They told me that I verified the ad by giving them my birthday. I told them that I did not and she said to me "well then how did we get your birthday?" I told her that I gave it to ***** for my record so she could pull up my account. She told me that when I gave my birthday that I verified the ad. I told her that I no longer wanted to do business with their company and that i would not pay the bill and she said that i would keep getting bills. The next month I got another bill. I was very upset so I called customer service again. I tried to explain to the customer service rep that I never created an ad or approved an ad. she again told me that I verified it by giving ***** my birthday and that the bagd had already been printed. I was very upset because the only information they had for my as was home address. I asked to speak with a supervisor and she would not let me. I told her not to contact me again. I was very upset at this point so on 10/22/12 I called the customer service line and told them that I wanted to place an ad so they transferred me to a woman who said her name was Jennifer Buchman. It was the only way they would transfer me. I told her what had happened and how customer service treated me and she said she was very sorry. I explained to her that ***** never got back with me and that I never created an ad or approved an ad. I told her I was very upset because the customer service rep told me that they had already been printed. My concern was that I did not want my home address on the tote bags. I told her that I would sue the company if my personal information was given to the public. She put me on hold several time and told me she speaking to corporate. She got back on and assured me that the bags had not been printed and that I would not receive another bill. I was happy with that. On 01/29/13 I received a box from UPS with 25 totes with my business name and my home address. These bags with my personal home information are being distributed all across the Grand Rapids Michigan area. I was deceived and lied to. She assured me that they were not and would not be printed.

Desired Settlement: I don't know how they can fix this. My personal information is on display for anyone to see. My home address is on display.

Business Response:

We are showing an invoice #****** for ***** **** *** LLC. We show that ***** ******* is the person that placed the order for the advertising 9-27-2012. Ms. ******* verified the orders with the verification department and gave them a date of birth as ********* for the verification code for the ads to be processed. Ms. ******* Called in and voiced her concerns about her home address going out and we were concerned as well for her. We understood her concern and took it very serious. We let her know that we would call the other companies and have them stop handing them out. We called the ******* ********* ***** in Grand Rapids (The distributer) and had them discard the box they had (they said they did not hand out the product yet) We contacted *** ****** **** **** and had them discard their box as well. We Let Ms. ******* know that we would reprint them and she asked for her ad not to be on the product, so we took her account to a 0 balance and removed her from the re-print. We felt we did everything we could to fix the problem for Ms. ******* and are confused on why we are receiving this complaint. We apologize for any inconvenience this may have caused you and your business.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

2/15/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am 69 years and am trying to cut back. I keep trying to get them stop contacting me as their so called advertising hasn't helped my business at all.

Desired Settlement: No further contact as they are nothing but high pressure.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

2/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a phone call from Premier maps asking if I would like to advertise a Realtor spot on a Dubuque map that was coming out.I told them to send me information (which they never did). Before I know it I am getting a call saying I owe them $260.00! I never gave them any information and never received anything from them. Months later, I get another call saying "I owe them $260.00 for the add" I told the person "What add? I never emailed, faxed or verbally gave you any info for an add. I told them I wanted to see this supposed add I drew up". I was so frustrated that I just hung up on them. I thought I had this all taken care of and behind me and I get a box in the mail with 25 maps and a bill. What the hay!!!Do you have any suggestions on how I should handle this? There is no way to contact them on their web site, only by phone. I want to email them and say "Send me a copy of the information and layout that I gave them (which I did NOT) on the add that I supposedly sent them. I cant believe they can get away with this. I also called our City Chamber and asked if they were affiliated with them and they said no. They just give out the maps that this company sends them. I refuse to pay for something that I did not order. I looked online and found other people have had this same problem: http://articles.mcall.com/2010-08-04/news/mc-watchdog-premier-map-20100804_1_premier-map-moore-township-ads .I DO NOT want this to go to collections and affect my good credit. Please let me know what I need to do to resolve this matter. Thank you.

Desired Settlement: I want something in writing from Premier Map saying I owe them zero dollars and they made a mistake. This way if it goes on my credit report I have a way to clear it. I am a professional Realtor with Goerdt Realty and I DO NOT want and will not accept that someone can trash my name.

Business Response:

We are showing an invoice #****** for ****** ******. We show that ****** *********** is the person that placed the order for the advertising 9-24-2013. Ms. *********** verified the orders with the verification department and gave them a maiden name Ament for the verification code for the ads to be processed. (recording of the verification is attached) Our records show that we have an endorsement letter signed from the Dyersville Chamber of Commerce and distribution letter from the County Sheriff Office (See attachment). In good faith we have taken your account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

2/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: UNIVERSAL ADCOM (aka: Fan Fare) sent unauthorized merchandise to my company. We sent two emails stating – “After some research we decided not to do business with your company.” However, they sent the merchandise and are now demanding payment. Universal Adcom is known for this type of scam, which is why we chose to not do business with such a disreputable company. We have also researched and read the company uses a collection agency - although the charges are unfounded. This will be reflected on our credit report and that is not acceptable. This is the email sent to Fan Fare (Universal Adcom) after our phone call with a representative for their company. It reads: “This confirms my conversation with your employee, ******. Ultimate Cycle & Snow Sports did not authorize an order with your company; hence we are not responsible for invoice reference #******. As my phone records reflect, I spoke with an employee representing your company as well as emailed on August 17, 2012. I followed up with same email on August 20, 2012. No further harassment will be expected from your company. The Better Business Bureau will be notified. Regards,”

Desired Settlement: At this time we behest their nonsense to cease and desist, and request an email stating this absurdity has been settled and all matters are cleared. Thanking you in advance for your time and consideration in this matter.

Business Response:

We are showing an invoice #****** for A Ultimate Cycle & Snow. We show that ****** ******** is the person that placed the order for the advertising on 8-9-2012. Ms. ******** verified the orders with the verification department and gave them a maiden name Imani for the verification code for the ads to be processed. In this complaint it states that there was 2 e-mails that he sent to our office, we have no record of those e-mails. I would ask that you please attach those e-mails to this complaint for our review. We would have no problem taking this account to a 0 balance. We need to see where the e-mails were sent, to hold someone accountable for the error. We will place your business on the do not call list. We apologize for any misunderstanding this may have caused.

Consumer Response:


You will find the two initial emails sent to UNIVERSAL ADCOM (aka: Fan Fare)  in your inbox “******************”, as well as the additional email which included the two initial emails - all sent to UNIVERSAL ADCOM (aka: Fan Fare) attention. It is shameful people choose to handle business in such an unscrupulous manner. 

 

Business Response: We have review the e-mail that has been sent and have taken act # ****** to a 0 balance. We have placed Ultimate Cycle & Snow Sports on our do not call list. We apologize for any misunderstanding.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

2/7/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company lied about selling maps on behalf of our local Chamber of Commerce. Sold to several businesses in our town. I verbally agreed due to connection with a map produced by Hendersonville Chamber of Commerce which they are not. I now have an invoice I intend to cancel on these grounds that I am sending via Certified Mail. This is terrible

Desired Settlement: A letter stating the invoice has been cancelled, the amount due is now zero, no credit collection to take place, and no further calls or contact from this or any "sister" company.

Business Response:

We are showing an invoice #****** for **** ******. We show that ***** ****** is the person that placed the order for the advertising 1-17-2013. Ms. ****** verified the orders with the verification department and gave them a date of birth as ********* for the verification code for the ads to be processed. We show that Ms. ****** called and customer service cancelled the order for her and took the account to a 0 balance. They let her know that we do not show they were working with the chamber.  That we had an Endorsement Letter signed with Henderson County EMA and a distribution agreement signed with the American Red Cross (see attachment) We have placed **** ****** on our do not call list. We apologize for any inconvenience this may have caused you and your business.

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/5/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Universal Adcom distributes a magnet with business names on them and also emergency telephone numbers. On the magnet, it states, "Presented By The Auburndale Chamber Of Commerce". Universal Adcom is in NO way affiliated with the Chamber of Commerce. A letter was sent to Universal Adcom on April 30, 2012, and also on September 26, 2012, along with SEVERAL phone calls stating for them to cease using the ACC as a selling point. January 16, 2013, I received a box of magnets from UA with "PRESENTED BY AUBURNDALE CHAMBER OF COMMERCE" in red. After calling the company and again speaking with "******", she stated that the ads were already sold, therefore, the Chamber was used. Which makes abosolutely no sense.

Desired Settlement: Send a letter to the businesses on the magnet that they are NOT affiliated with the Auburndale Chamber of Commerce and they apologize for misrepresenting themselves.

Business Response:

We do the Polk County Community Guide Magnets and Maps in this area every year. We have distribution and endorsement agreements in this area for both products. The sales representatives only mention, the endorsements and distributions we are set up with, and have signed agreements with. We are showing that we did work with the Auburndale Chamber of Commerce and we became a member, and had a working relationship unknown by this complaint. We did not receive the letter from them dated 4-30-2012 cancelling the endorsement. That is why ****** had asked them to send us a copy of the letter. We would have pulled the Chamber of Commerce as a distribution point or paid to rejoin if we had received the letter. We did not intentionally misrepresent our product. We did not apologize to Ms. ****** for misrepresenting ourselves; we apologized for not receiving the letter that she is stating she sent. We would have never intentionally hurt our working relationship with the Auburndale Chamber of Commerce. We apologize for any misunderstanding this may have caused.

Consumer Response:


1.  Adcom was a member of the Chamber two - three years ago.  When contacted regarding their renewal.  It was stated that they would not renew as they saw no benefit to being a Chamber member.

2.  I fully believe that they recieved the letter.  However, even if they did not, I personally spoke to
"Chelsea" to advise that Adcom is NOT to represent themselves as a Chamber affiliate.  Thus, the reason for the follow-up letter on April 30th.

3.  In September - WHILE SELLING ADS - the Chamber received SEVERAL phone calls from members stating that Adcom was representing themselves as a Chamber affiliate.  After a phone call AND another letter,  they STILL continued to state they were affiliates with the Chamber.  How do I know this, they called my VP Of Finance and stated that they were affiliated with the Chamber.   

The beginning of January, the Chamber received a box of magnets - IN RED...DISTRIBUTED BY THE AUBURNDALE CHAMBER.  I called the company and spoke to Tamara, which she explained... "Well, we were right in the middle of our selling and could not pull that from the magnents.  So, in other words, even after having received the letter on Septmeber 26, 2012, they still continued to mislead consumers.

After 300+ complaints on the BBB website regarding this company, it surprises me that they do any business.


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/1/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: never deliver product to ******** ******* billing me without doing work

Desired Settlement: stop billing me for what you did not do for my company ******** ******* i have spoken to all and it was okay back in 2011 your knowledge did not complete order y'all messed up i was told i did not owe for it back in 2011 now i have a bill delinquent open account from uac collections ******* ****** ***** ******* ***** ***** ****** *************

Business Response:

We are showing an invoice #****** for A Russell’s Roofing. We show that ****** ******* is the person that placed the order for the advertising on 4-06-2011. Mr. ******* verified the orders with the verification department and gave them a maiden name ****** for the verification code for the ads to be processed. Mr. ******* requested a proof on the order on 4-11-2011. The proof was e-mailed to him on 4-20-2011 and he e-mailed back that the proof was ok (see attachment) We have also sent a copy of the product that was printed. The account has been placed for collections due to non-payment.

Consumer Response:


we never received no products our name is ******** *******       not *A ******** ********

 

BBB's Final Determination: The business failed to resolve the complaint issues.

1/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On March 10, 2011 Universal Adcom billed $339.50 per Bank of America (BOA) reference number beginning 8541 to the ****** ********, LLC held by **** ******* for “Community Magnets”. Universal Adcom led Mr. ******* to believe they were a local company was attempting fundraising efforts for the community of Carlsbad. Late in March 2011 ****** ******** began receiving unfriendly collection phone calls from Universal Adcom. On numerous occasions the women callers would demand that ****** ******** turn over credit card statements to them. **** ******* and ******** ***** several times provided the reference number and the telephone number for Bank of America also advising them their accounting department would be able to verify the transaction. In June ****** ******** contacted BOA explaining the circumstances of the deceptive sales call to never receiving magnets to the harassing collection attempts on money they had received. As of today January 14, 2013 ****** ********, LLC after refusing to purchase more magnets from ***** at Universal Adcom in December 2012 we have now been turned over UAC Collections *** ******. Mr. ****** is treating ****** ********, LLC to daily harassing phone calls.

Desired Settlement: All collection activites stopped. If any reporting has been done to credit agencies it be removed. Universal Adcom NEVER attempts to contact us again.

Business Response:

We are showing an invoice #****** for ****** ******** LLC. We show that **** ******* is the person that placed the order for the advertising. Mr. ******* verified the orders with the verification department and gave them a date of birth as ********* for the verification code for the ads to be processed. Mr. ******* had stated that he had paid the account and he was asked if he could fax over his credit card statement to show us that the payment was processed by our company, the reference number he was providing was not coming up for us to see. We have now found the payment that Mr. ******* made and have applied it to his account. The payment was posted to the wrong account in our computer system in error. We are showing that the product was delivered to ****** ******** on 6-11-2011 at 11:42 am The UPS signature is attached (See attachment) The account has been pulled from collections and no credit report has been made against your company. We have placed ****** ******** on our do not call list and we apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/28/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They have called said they are taking are of Limestone County Maps which I have clarified with my local Chamber of Commerence they ARE NOT doing maps this year. So therefore they are trying to collect $400.00 on a map they claim they send out back in November. However I have not seen an invoice, e-mail, or anyhting in the mail as far as a proof of the ad or the actual ad. So therefore I an refusing to pay $400.00 for no proof of any services that they are selling as fradulant anyways.

Desired Settlement: For them to stop contacting me for a collection of $400.00

Business Response:

We are showing an invoice # ****** for ******* ********. We are showing that ****** ***** placed the order on 11-27-12. Ms. ***** verified the order with the verification department and gave them a maiden name Onorato as the verification code for the ad to be processed. We do not show we are working with the Chamber of Commerce on the Limestone County relocation map. We are working with Athens Police Department and Athens Limestone Public Library they have signed a letter of endorsement with us. We are also working with radio station WKAC they be making announcements letting the community know they are available in the participating sponsor locations (please see attachment of signed letters) In good faith we have cancelled the order and have taken this account to a 0 balance, if you would like to keep your order after reviewing the information we have provided please let us know. I have attached the recording for your view. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/17/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This is an official dispute to a letter dated December 20th regarding a supposed debt from Scoreboard Sports Marketing for $299.50, invoice #******.The debt in question is for a product which was never ordered and as far as I can tell was never delivered. When contacted by their sales representative I explored the possibility of ordering there product but they were supposed to send me a proof copy of the T-Shirts with my logo on them. This proof copy was never delivered. When they tried confirming delivery of the product I repeated many times to their representative that I was not interested in their product because of their shoddy sales practices. They told me I had no choice but to purchase their product because I had answered a question regarding my birth date or some such nonsense. I repeatedly called them to cancel the order and they kept telling me that they couldnt cancel the order because I had given them some personal information which locked in the purchase. I explained to them that I wouldnt be paying for their order and was exploring calling the state attorney general regarding this issue.As of this date I have never seen any proof that the T-Shirts were distributed or whether they were delivered. I am active in school sports as a media outlet and have NEVER seen these shirts worn or distributed throughout my community.The last interaction I had with their debt collector over the telephone I explained this verbally and the rep didnt seem to know what recourse I had to stop these harassing calls and letters for payment on a product never ordered.I feel like I do not owe Scoreboard Sports Marketing a penny and I have never seen a product from them.

Desired Settlement: warn others of Scoreboard Sports Marketing's shoddy sales practices

Business Response:

We are showing an invoice #****** for ********* **. We show that ******** ****** is the person that placed the order for the advertising on 2-16-2011. Mr. ****** verified the orders with the verification department and gave them a birth date as ********* for the verification code for the ads to be processed. Mr. ****** has stated that he has never seen the product and that is not the case. We show that ******** ****** signed for the package on 6-28-2011 at 1:19PM with UPS (See Attachment) **** ****** ****** *****l received the T-Shirts on 8-24-2011 at 3:04PM the package was signed for by ********* with UPS (See attachment). The school was closed for summer break and the product was shipped when they started the 2011/2012 school year. The school has already distributed the T-Shirt with Mr. ****** advertisement on them. We feel his public notice comes with no merit as you see the above signiture. In good faith we had already taken this account to a 0 balance after he spoke to the collection department.  

Consumer Response:


This business is engaging in shoddy and misleading marketing practices that make it difficult to track what is happening by using computer tricks to validate their case.

  • Yes I confirmed my birth date when asked by the sales representative even as I was telling them that I would not buy their product without delivery of a proof before confirming the order. As their own records state they shipped a copy 4 months and 12 days after I spoke with them initially. During that time I had contacted them twice to make sure no order was placed and was told by their sales rep that they could not cancel the order since I had confirmed my birth date.
  • The delivery by UPS was not clearly marked as to what and where it came from and since I was receiving many deliveries that week I signed for the package thinking it was some lamps I had ordered.
  • I was not expecting a delivery from Sports Marketing and had not received an email or letter telling me a delivery was imminent.
  • The shirts were printed in blue ink on a blue t-shirt. My colors are red, black and white. The schools colors are silver and purple. The competitor school's colors are Blue on Blue!
  • When I called them that same day to cancel the order I was told it was too late, the order was already printed and they could do nothing for me.
  • I reiterate, I have never seen these shirts worn or on display in my community and I shoot video of school sporting events.
  • Mr Alegrini doesn't work for the school anymore so I cannot find him to find out what happened to the shirt distribution.
  • To quote Sports Marketing, "In good faith we had already taken this account to a 0 balance after he spoke to the collection department." The statement that Sports Marketing had reduced the amount owed by me to $0.00 is ludicrous, otherwise we wouldn't be having this dialog.
  • If they meant they have now reduced the amount owed, or will reduce the amount owed to $0.00 would leave me satisfied with the outcome.

 

Business Response:

Mr. ******,

We show that *** ********** has taken your account to a 0 balance. I think there is some misunderstanding, due to our shirt were white and the print was in the school colors. We were unable to contact the person that signed our Partnership Agreement to fins out how he distributed them. You will not receive calls or letters on this account, it has been pulled from collection. Again we apologize for any and all misunderstanding on this account.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/10/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have continued to tell this company I do NOT want to continue with their product and they will not cancel my orders. I have been working with this for 2 years or longer trying to stop them from sending their product that I do not want. At the beginning I received a call from Universal Adcom for advertising my business I wasn't clear what I was really agreeing to so when I received the product I threw it in the trash, but paid the bill because it was something I agreed to, but when called again for a renewal for the following year I said NO. I do not want to advertise any more, I was told I had to pay $895 because the order was already being printed. I was very upset and so I did pay again and again I told them that was the last of the order and I would not pay again because they were going in the trash and I was NOT handing them out. But today I go to the door and there is another box from them again. If anyone is thinking of advertising with there products please think this again. They latch on and keep charging you over and over and will NOT take no for an answer. Please spread the word...not a good company.

Desired Settlement: Cancel our advertising products for good and do not contact us again.

Business Response:

We are showing an invoice #****** for *** ****** ******* Inc. We show that **** ****** is the person that placed the order for the advertising on 10-15-2012. Ms. ****** verified the orders with the verification department and gave them a birth date as ********** for the verification code for the ads to be processed. We show that Ms ****** paid the day of the order with her credit card ending in the last four digits as 5121. The last order that was placed on 2-29-2012 was ordered by **** ****** as well. Ms. ****** paid that account # 399742 the same day as well on 2-29-2012 she paid this account with a phone check and gave her routing # and account # 0117663 for her checking account. Ms. ****** is claiming we are running her credit card without her permission and we show that she is paying her accounts with different methods of payment. The verification department does not have access to this information she is giving payment when she is placing the orders. We apologize for any misunderstanding this may have caused.

Consumer Response:


I am not saying they are charging my credit card with out permission, I am saying I try to cancel the product and they insist that I pay because they have already printed the items.  All I am asking is that Adcom does not print any more material for me and to just quit calling asking us to advertise.
WARNING: Exposure to the Son may prevent burning.

 

Business Response: We have placed *** ****** ******* Inc on our do not call list. We apologize for any misunderstanding.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/9/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We were mislead to where the advertising was going. We also had a misprint on our website.

Business Response:

We are showing an invoice #****** for ******* *************. We show that ******* ******** is the person that placed the order for the advertising. Ms. ******** verified the orders with the verification department and gave them a birth date as ********** for the verification code for the ads to be processed. Ms. ******** called in and informed us of the e-mail that was wrong on the ad. We let her know that we e-mailed a proof out, which she claimed at the time she did not receive. ******* ******** did respond to the e-mail (See attachment) She never changed anything in her responses. We in good faith took the account to a 0 balance. Customer service informed her of an outstanding account that was in collections and that they would be refunding the difference of the outstanding account. We apologize for any misunderstanding this may have caused.

Consumer Response:

First we were sold that the product would be dispersed in schools by the Paramedics or fire department. When we called the Paramedics to see if they had handed them out they said they had no idea what they were and why  they were getting sent to them. The Paramedics said they had no plan to hand them out. So we were sold a product though a lie.

Then when the product was shipped to us the quality was very very poor it looked like they had been laying in sun for year.

Our marketing rep ******* had made this contact and did not know that this was the same company that had billed us for a product last year that we had asked to see before we agreed to buy. Then they printed and billed us for it and never even showed us a proof.  The funny thing is that she had no idea that this was the same dishonest company from before and they have shown us that this is the way they always do business.

This is a very dishonest Company

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

1/3/2013 Delivery Issues | Complaint Details Unavailable
12/26/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I put a complaint in on Premier MAps back in Sept/October 2012 due to the fact that they continue to say you owe for products you do not ok and use different names such as Universal Adcom, Premier Maps and several others. Before I had submitted complaint I had been duped by them again using a different name then last time but when I figured out it was the same company I called back and cancelled but guess what I have a charge from Premier Maps on my credit card for the exact same thing I cancelled! I called talked with a Tonya and got a confirmation code for the cancellation of 081310. But its on my card they did again! This business needs to be shut down for their dirty business dealings.

Desired Settlement: Refund credit card for the $589.50 that they charged our credit card. And none of their companies are to ever call here again !

Business Response:

We are showing an invoice #****** for ********* ********** ********. We show that ******** ***** is the person that placed the order for the advertising on 10-17-2012. Ms. ***** verified the orders with the verification department and gave them a maiden name ***** for the verification code for the ads to be processed. We are showing that someone called in and cancelled the order on 10-18-2012.  When customer service cancelled the order they did not see a payment to be refunded due to it was posted a day after it was ran not the same day. We have issued a credit back in the amount of $589.50 yesterday. We have e-mailed the Better Business Bureau a copy of the recording of the verification call.  We apologize for any misunderstanding this may have caused.

Consumer Response:


This has not been resolved credit card has NOT been refunded

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/21/2012 Advertising/Sales Issues | Complaint Details Unavailable
12/21/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In mid July, I was cold called by a ****** at Universal Adcom (UA), asking if I wanted to take part in a promotion that was going to occur at *** ***** **** ****** (****) in the fall, where they were going to give out 300 tote bags at a football game. I listened to their pitch, only a dozen or so companies printed on the bag, for what amounted to $1 per bag-- so $300 total. I said, sounds reasonable, but I'd like to know the bag color so I could refer to the Papa Murphy's style guide for the appropriate logo. They said, no problem, they'd handle all that (the first thing that made me a bit uncomfortable). So, as we continued, they of course wanted payment by credit card. When they said that, I said hesitated. They immediately said I'd get a price reduction to $280..... and started into the high pressure pitch. They stated that they could not proceed without payment. So, I asked who the contact was at the *** ***** **** ******, and they transferred me around a bit, and came up with a name (also available on the **** website...) of **** ***** (Athletic Director) . To get off the call, I said that I would follow up with **** for the details of the give away that they couldn't answer for me, and I said I'd call them back-- which they were not too happy about. I also said that I'd prefer an invoice that I could pay. Well, I sent **** an email, and he responded that he had not heard them, and had no ongoing promotions with them to his knowledge (I still have this email thread). In the mean time, another company Fanfare Sports Marketing, sent me an invoice for this. A few days later, I received a call again from UA, stating that they had not received payment and could not proceed without it. It was at this time I told them that their contact/reference had not checked out, and that I did some searching on the BBB website and Internet. Not liking what I saw, I told them that I did not believe that this was a legitimate promotion, and I would not be proceeding. At this time, I also filed a complaint with the FTC. In mid September, I got a call from UA again, a "new" account person wanting to close up old business. I again told them that their reference did not confirm the promotion, and as far as I was concerned this looked like a scam, and I would not be interested, nor would I be paying their invoice. On 11/14 UPS brought me a box, from Universal Adcom, which one of my crew signed for, and when she brought it back to me, I tried to catch the driver to refuse it. I called UPS, they came and picked it up and returned it as refused. We did not open the box. Last week, 11/20 I got another call (they always show up on the caller ID as a Blocked Call) from another person, wanting to collect on the invoice. She was extremely argumentative, and again I told them their reference didn't check out, and I had no interest in doing anything with them, nor would I be paying their invoice, and that they had nothing from me authorizing them to proceed-- ever. After 30-45 seconds of not being able to get a word in edgewise, I hung up. Before sending this to you, I reached back to **** *****, who now told me they got the bags and gave them out. He had an extra, so I went to meet him and pick one up. They have produced the bag without permission, using an old incorrect and with an incorrect web address. I have also contacted our Franchisor to make them aware of the issue, and to ask if they want to take any action.

Desired Settlement: Universal Adcom seems to think they're "above the law" here, and personally I'd like to see them fined for their shady business practices. Generally, if a company is going to use another company's logo or other copywrited likeness, there is a written agreement granting permission as well as details. At the very least, Universal Adcom should be required to provide that to all prospects in advance of proceeding.

Business Response:

We are showing an invoice #****** for **** ******’s. We show that **** **** is the person that placed the advertisement for the *** ***** **** ****** Tote Bags on 7-9-2012. Mr. **** verified this order with the verification department and gave his date of birth as Feb. 4, 1967 to confirm the advertisement to be processed. We are showing that the logo for **** ******’s was also verified with Mr. ****. He asked for the invoice to be e-mailed to him at ****************  . We have a partnership agreement with *** ***** **** ******. We only work schools that we have signed partnership agreement with and provide products to those schools. (see attachment)  Our collections department called Mr. **** about his outstanding invoice and he made a complaint. In good faith we have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

12/21/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I started this business three years ago and shortly after was contacted by Hometown Productions aka Universal Adcom. They offered advertising on magnets which I purchased. We received them in a box a couple of weeks later. I make it a habit to ask customers how they heard about my business and none of the responses were the magnets. When they contacted me later that year I stated I did not wish to purchase them again. They called several times after that stating they needed to "update my info" I again told them no. We have since moved last year, and yesterday got a call from UAC collection stating " pay the 269.50 or go to court" . I have tried to contact the company and they say, We have your birthdate as confirmation." They may very well have that info since I did make a purchase with them in the past, however I never approved any such order after the initial order. I have since checked into this company and found numerous other scams and fraud associated with this company. I just refuse to be taken advantage of by them and want this resolved.

Desired Settlement: I want my balance to be cleared as well as my credit and I want to never be contacted by them again.

Business Response:

We are showing an invoice #****** for ******* ********. We show that ***** ******* is the person that placed the order for the advertising. Mr. ******* verified the orders with the verification department and gave them a birth date as ********* for the verification code for the ads to be processed. We show that Mr. ******* did place an order for the community guide magnets in 2010 and gave the same code. The verification department would not have this information when they verify an order all they have is the sale sheet in front of them, they do not work off of computers and this information is not accessible to them. We are showing the box of map shipped on 5-26-2011 they were never sent back to us. This account is in collections and they have made several calls on this account in the past year. They had some promise to pays, call me back later and now I did not order this. We in good faith have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

12/20/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We were contacted on 8/9/12 and agreed to help our local high school "******** ****", with a sponsorship for 16oz concession cups for them to sale at their sporting events....then this was switched on us to a 3" ad space on "Basketball T-Shirts" for a donation of $300.00 the school was to receive 300 shirts and we were to receive 25 to hand out to our customers...here it is 4 months later and still no product!!!! This company is a complete SCAM, they are not supporting our youth and it is a real shame that they have gotten away with this for so long!

Desired Settlement: And also to NEVER contact my company again! I want these shirts delivered to the school and/or our $300.00 refunded!!

Business Response:

We are showing an invoice# ****** for *** ***** ***** Inc. We show that **** ***** is the person that placed the order for the advertising on 8-9-2012.  Ms. ***** verified the order with the verification department and gave them a date of birth as ******* as the verification code for the ad to be processed. We are very sorry for the delay, due to the Thanksgiving Holiday it through everything behind schedule. We no record of Ms. ***** calling in to speak to us before making this complaint,  so that we could have given her a time frame or worked anything out with her. We show they have been printed and they are getting shipped out today UPS tracking is 1ZV342X*********20 for Ms. *****s package and tracking 1ZV342X*********99, 1ZV342X*********75 and 1ZV342X*********84 for Highland High School if you would like to track the packages. Due to the delay we would like to offer you a 100.00 refund. We help schools all over the United States and have many schools working with us year after year. We greatly appreciate your business and your support of the school. We hate to lose you as a customer, but at your request we have placed you on the do not call list. We apologize for any misunderstanding this may have caused.

Consumer Response:


 I received my package 12/19/12 with the merchandise that was ordered by me Tina Shely on 8/9/12. Also, I will accept the refund of $100.00 due to the long delay, please credit my debit card that I paid with for this order.

Regards,

**** *****

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/13/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They tried to charge me $.300.00 for something I did not buy or sign for it, plus they keep calling and calling, in I think everything is fake

Business Response:

We are showing an invoice # ****** for ***** ***** *******. We show that ****** ********** is the person that placed the order for the advertising on 6-7-2012. Mr. ********** verified the orders with the verification department and gave them a date of birth as ********** for the verification code for the ads to be processed. He asked for the invoice to be e-mailed to ******************************* . We have a partnership agreement with ** ****** ****** ****** (See attached). He stated he is getting calls from our company the reason he is, receiving calls is due to he has not paid the invoice and it is overdue. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/11/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In May, 2012 our office was contacted by this company asking about promotional maps to be placed for advertising for the company, *** *** **********, INC. - from what I was led to believe from the telephone conversation there was another local company who had had this promotion & did not carry through with what they were supposed to be doing - which now I am sure this was a scam.Anyway, they told me how much the maps would cost & I waited several days before making the decision to do the purchase - the company person kept calling. Finally, I accepted - several months went by: with NO MAPS - NO INFORMATION - NO TELEPHONE CALLS OR NOTHING. They did take the time to get the money from my account of $389.50 for the maps. So I finally called the company - they told me the maps had been sent - which we never did receive anything - they tried to tell me they had gone to the Police Dept. Nothing more from them. So I called again demanding they credit my account or I would consult with an attorney - or Better Business Bureau. Nothing again. Just prior to Thanksgiving Day the box of maps was delivered to the mailing address of *** *** ********** ** ** *** *** *********** ** ***** from Arlington, Texas 76006 with a post mark of November 14, 2012. I was appalled when I saw these maps - they are pitiful. There is one other advertiser who was on this AD besides us & I called them - they indicated they did not even use their maps because the shoddy workmanship. By law with this being an ad for a Real Estate company there are certain requirements with ads we do have to abide by: the add would need the company name of course, Broker's name (which is not on the ad), there is no Street Address on the Ad, & our Web site is completely wrong & No REAL ESTATE LOGOS. They did not send me a copy of a final proofing of this ad at all. They have not been honest about anything. They have continued to say there was maps sent in August, 2012 but we did not receive anything then or ever. They offered a $50.00 compensation.

Desired Settlement: I want to be reimbursed for the full amount. $50.00 will not do - with this box of garbage. This company also indicated they were endorsed by the Chamber of Commerce. Please respond back to me if you will. Respectfully, *** ****** ******* *** *** *********** **** ** ** ******** **** ****** ** ** *** *** * * **** **** *********** ** ***** ************ *************** ***

Consumer Response:

 I checked with the credit card company & this company has all ready credited my money back to my account. I do appreciate your help & I am sure without your help this would not have taken place. Thank you.


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/12/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We did not order any totes to go the woman asked for date of birth to confirm age not order of a product. She claims it was to verify the order. We asked for an email of sample ad before we order anything. Never received one. They sent us a bill for 399.50 stating we ordered the totes and that they were sent to various locations. They sent us 50 totes and in turn sent them back certified mail per the request of our lawyer. Along with the returned bags I sent a letter stating: TO TOTES TO GO AND ALL OTHERS CONCERNED, I DID NOT AUTHORIZE YOU TO MAKE THESE TOTES. I SPECIFIED I WANTED TO SEE A SAMPLE BEFORE IT WAS DONE. YOU SAID YOU SENT THE SAMPLE TO THE WRONG EMAIL. I NEVER GOT THE EMAIL OR THE 2ND ONE YOU SENT. I TOLD YOU I DID NOT WANT THE TOTE ORDER PLACED. YOU TOOK IT UPON YOURSELF TO DO IT ANYWAY. YOU CLAIM I VERIFIED IT WHICH I DID NOT. YOUR SALES REP EVIDENTLY OUT TO GET AN ORDER FILLED MISINFORMED YOUR COMPANY. I DON'T APPRECIATE THE FACT THAT SHE DID THAT. I ASKED YOU MORE THAN ONCE NOT TO DO IT. I AM SENDING THESE TOTES BACK TO YOU. I DO NOT WANT THEM. I DID NOT ORDER THEM. I DID NOT RESPOND TO THE EMAIL- I DID NOT GET IT! YOU SHOULD HAVE VERIFIED WITH ME YOU DID NOT! MANY THANKS MIKE LANCE 9/21/2012. They still call me for payment. The woman who called last her name was Porsha. Not sure of the spelling.The number she asked to call back to is ###-###-####. Not only did we not order these , it cost us 46.00 to send them back. I would like for them to not send me another bill if they do it needs to read 0.00 balance. I do expect my 46.00 back. I should not have to pay for their error.

Desired Settlement: They need to send my 46.00 back for shipping them the unordered bags back. They need to make it a zero balance. They need to quit calling me. They need to fire the person responsible for a false order.

Business Response:

We are showing an invoice #****** for Mike’s Asphalt & Seal Coating. We show that **** ***** is the person that placed the order for the advertising on 5-9-2012. Mr. ***** verified the orders with the verification department and gave them a date of birth ********* for the verification code for the ads to be processed. When the account receivable department called him he stated that we had the wrong e-mail and he gave us the correct e-mail. The proof was than e-mailed again. He sent the product back at his own expense. We do not feel we should pay for him sending the product back to us when we show he placed the order. In good faith we have taken the account to a 0 balance. No further collection calls will be made. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

11/1/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company called me to advertise in a map that would be distributed throughout the county I live in. They said they were working in co.njunction with the sherrif's association. They wanted me to pay for the advertisement by giving my credit card information over the phone. I refused and said I wanted more information. They said they would e-mail me the information. I never got an e-mail. 2 months later I got a phone call from the company and they told me I owed them 309.00. I told them I never made a commitment for the advertising and I never received the requested email. They told me they already printed the ads. I told them that was stupid on their part because I didn't pay for anything. Then, I received a package in the mail with 20 complimentary maps and an invoice for 309.00. I called the company and told them I never verified this nor did I make any such commitment. They told me because I gave them my birth date ( which I did when I was referred to billing before they asked for my credit card information and then I became suspicious) that my birth date was verification for them to print the ads. As a debated further she told me that she could reduce the invoice to 154.00 but I had to pay it on-line or the reduction could not be given. She also told me that if I didn't pay it they would turn me in to the credit bureau. I have paid no money.

Desired Settlement: This company is a total scam and people should be aware.

Business Response:

We are showing an invoice #****** for First Friends Preschool & Daycare. We show that ****** **** is the person that placed the order for the advertising on 6-22-12. Ms. **** verified the orders with the verification department and gave them a date of birth ********* for the verification code for the ads to be processed. We show that her invoice was sent to her e-mail on 6-22-12. When the account receivable department called her she stated that she did not receive her e-mail so they sent it again on 7-9-2012 and again on 9-17-2012. We show that 3 invoices were sent to Ms. ****.  In good faith we have taken the account to a 0 balance. No further collection calls will be made. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

10/25/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company misrepresents itself when attempting to make sales. The sales person claims to be working for a school, county, or city; then tries to get approval of contact information. They then use the contact info approval as an approval of an order of maps. They claim these maps will be distributed in the school, city, or county, but they are not. They continue calling after repeated requests to have our contact information removed from their system. The person that held my position before I was with Scott fell for this scam. Now they are relentless in trying to trick me into buying more of their false product. When I question the sales person about who they work for, they only give evasive answers such as "Hometown" or "Adcom" instead of giving me the whole company name. This company has two company names that they use. One is Universal Adcom and the other Hometown Productions. Websites: http://www.hometownmaps.org/ and http://universalad.com/

Desired Settlement: We want this company to stop contacting us.

Business Response:

We are showing that ***** ********* ****. has been a customer of our since February 2009. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. Mr. ****** is calling us a scam when indeed if he asked who we were working for it would be Universal Adcom or Hometown Production. We have Endorsements and distribution agreements signed in his county of city office that work with us. On the maps we have ********* Police Department and the ******* ****** Sheriff Office. On the community guide magnets we have the ********* Police Department, Radio Station **** **** **, ******* ****** Sheriff Office. (See attached signed agreements)We appreciate your business for the past 3 years. We will put ***** ********* **** on our do not call list. Under Federal Law there is no do not call list for “business to business”. We will do everything possible to stop the calls. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

10/25/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company goes by many names Adcom,Premier Impressions, PRemier Maps plus many more. They call claiming they are working for your local chamber of commerce and want your business to advertise on maps or magnets depending on the company name they call under. They do not work with or for the chamber its a big scam and they continue to charge your credit card quarterly saying when you signed up you agreed to multiple printings and different towns and the bill can end up being $2500+. It took me a year almost to get out of this and then they just called under a different name trying to do it again!SCAM just look it up under google many many businesses scamed.

Desired Settlement: I want all the money I have spent returned. I sent them cancellation after cancellation and they continued to send me invoices for advertising. I finally paid it off to get them off my back and they just called again!

Business Response:

We are showing that ********* ********** ******** has been a customer of our since November 2010. We show that ******** ***** is the person that has verified several accounts giving date of birth as BD ******* maiden name as ***** as the verification code for the ads to be processed. The last ad that was placed was on 10-17-2012 and she called in and cancelled that order. If what Ms. ***** said was true about our company just running her payments without her authorization than please listen to the recordings attached. Ms. ***** also signed a order conformation on the order from 3-29-12 ( See attachment)We have sent an invoice on each order that was placed for ********* ********** *******l. No one has deceived Ms. ***** we do work with several city office’s on different products – On the maps (**** ** ******** ** ****** ****** *********t) – on community guide magnets (**** ** ******** ***** ****** * ****** ****** ***** ****** ******* ***** ***** ******* ** ********* ******* **** ******* ** ********* ******** ******* ** ******** *** ****** **** **********) Please see attachment for signed agreements. We do not show that anyone has called in to our customer service department to be placed on the do not call list. We call our repeat customers first to give them the first opportunity to advertise their business on our products. You are under no obligated to place an ad when you are called. We work some areas quarterly but you are never under any obligation to order from one edition to the next. We do not feel we owe her a refund due to we show that she verified each order with the verification department and gave several verification code. We will put ********* ********** ******** on our do not call list. We will do everything possible to stop the calls. We apologize for any inconvenience this has caused you and your business.

Consumer Response:

 You have said in the past that you would add me to the no call list but called again under a different name. I will accept it, but if you call again under another name and I find out it is associated with the others I have dealt with I will file another complaint. Check the interent I am only one of many complaining about your business practices you have scammed many.


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/25/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My business, ****** ****** ********, purchased advertising from the above companies. I was adamant in telling them we no longer wanted to do business with them but they kept sending the magnetic guides and charging us for them. I sent them letters via Certified Mail indicating this was our decision and they continued to bill my credit card. This situation has been ongoing since 2009 and the total, to the best of my recordkeeping, is $3,882.53. Please help me with this situation and anything you can do will be truly appreciated.

Desired Settlement: I would like to be reimbursed for the advertising we received but did not request.

Business Response:

We are showing that ****** ****** ******** has been a customer of our since October 2009. The last ad that was placed was on 2-6-2012 and paid for the day of order, by ****** ****. If what Ms. **** said was true about our company just running her payments without her authorization, than why does ****** ****** ******** have an unpaid account that went to a Collection Agency on 5-4-2012 for Invoice # ****** dated 12-1-2011 in the amount of $299.50.  We have sent an invoice on each order that was placed for ****** ****** ********. Ms. **** called in and cancelled one order that she placed back on 5-12-2009 invoice # 173242.  We do not show she ever called and cancelled another ad after that date.  She stated that she sent us certified letters saying she was not going to do business with us any longer. If a sales person called her after receipt of this letter and she placed an order and received an invoice, why did she not call our customer service department to cancel before it went print. (We do not have these letters on file) We do not show that anyone has called in to our customer service department to be placed on the do not call list. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. You are under no obligated to place an ad when you are called. We work some areas quarterly but you are never under any obligation to order from one edition to the next. We will take the account that is at the collection agency to a 0 balance, for Ms. ****. We do not feel we owe her a refund due to we show that she verified each order with the verification department and gave several verification codes. We will put ****** ****** ******** on our do not call list. We will do everything possible to stop the calls. We apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

10/22/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered magnets from this company. They are 911 with local ads on them. I told them I did not want to order them. They placed us on there ad anyway.The lady kept calling. I told her to send me a bill. The last time she called she was very rude. She told me she had sent me a bill( I did not receive it.) I finally gave in and paid them another 300.00. Now 2 weeks later they call again.. This time they say that I am in a year contract. They are driving me crazy. Do not do business with this company. They lie, cheat, and steal. I would just like for them to stop contacting me. I will not pay them any more money...

Business Response:

We are showing an invoice # ****** for * * * ********* * ***********. We show that ***** ***** is the person that placed the order for the advertising on 4-23-12. Ms. ***** verified the orders with the verification department and gave them a maiden name Borden for the verification code for the ads to be processed. The order from 2011 was ordered by Trevor ***** on 11-4-2011 he gave the verification department a maiden name **** for that ad to be processed. This is the only ad we show with ***** ***** on it. The accounts receivable department discounted the ad $50.00 for her when they explained everything to her and she paid $250.00 not $300.00. We have placed * * * ********* & *********** on our do not call list as she has requested. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

10/16/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ****** ****** ******** * ************ was offered a service which we declined but still processed. Several months ago ****** ****** ******** *** ************ was contacted and offered advertising services. My husband ******* ****** (owner/operator)advised that they would need to speak with me (****** ******). After several phone conversations I decided not continue with the advertisement offer and declined any additional phone calls from the company. At this point we assumed that that the deal was dead since no payment was given, no terms accepted and no advertisement had been approved. However I have recently discovered that I was wrong. We received several phone calls and a bill for services dated 05/23/2012 for $409.50 from Premier Impressions. We also received a package in the mail from UPS on 09/14/2012 which included magnet advertisements. Not only did this company NOT have our permission to process or distribute any advertisement representing our brand or our company we also did not give this company permission to distribute advertisement with our HOME PHONE NUMBER in the solicitation. These advertisements have negatively impacted our personal and professional lives. Professionally I am aware that this company has fraudulently obtained our approval for advertisements that are now posted throughout Trumbull County and if the consumer chooses to dial the emergency number listed of ###-###-#### no one will answer creating a negative customer experience. This can potentially ruin any new relationships due to lack of contact & consistency. If our company is deemed unreachable our reputation that we have spent years building can be ruined before we actually have a conversation with the customer. Personally our telephone rings all day due to this error however. Stranger now have access to our home phone number. With the increase in identity fraud, cyber stalking, cyber bullying we fiercely protect our privacy which has been violated. In any relationships that have been formed by the consumer and ****** ****** ******** * ************ we have NEVER listed our home number in any form of the advertisements. Whether it be the yellow pages, online at *******************************************, our buisness cards, apparel, our vehicles we have never released our home number. This company has violated the federal privacy act by doing this without our permission. When I spoke to ******* at Premiere Impressions she laughed, stated what did I expect her to do. She also stated she would cancel out the bill but would not stop the advertisement. Normally zeroing out the bill would be enough however in this instance it simply is not enough. This company is running advertisement that was not approved and is also representing our brand incorrectly. It list incorrect business hours, our business name is listed incorrectly, our emergency number is listed incorrectly and a list of our services is also incorrect. This can ruin the brand and our image in the community because it is not consistent with our actual brand. We have worked hard for 20 + years to build our business and our brand and I will not tolerate this company gaining false approval to run adds that we did not approve. They also refuse to take responsibility for what they have done. The customer service was poor, ******* hung up on me and I had to call back and still she declined to offer any solutions and refused to retract the solicitations that were not approved. She took the stance it was our fault, we approved these adds and we had to deal with it. Someone needs to be made aware of what this company is doing to unsuspecting business owners. It is illegal to falsify documents to act as if you had our permission when they clearly did not. It is also concerning that they took stance of "oh well, too bad, sorry for your luck". Their customer service is poor, ******* was rude and I would NEVER recommend this company to anyone else.

Desired Settlement: We are requesting that they immediately stop the solicitations and retract any that have gone out. We are asking for written confirmation of this. ******* stated she would "zero out the invoice" and "put us on their do not call list" however she has declined to address the solicitations that have gone out in magnet form, magazine form, online etc. We are requesting that ****** ****** ******** *** ************ (****** ****** *** ********** ******** is how they have us listed) be removed from all

Business Response:

We are showing an invoice # ****** for ****** ****** * ********** ********. We show that ******* ****** is the person that placed the order for the advertising on 5-23-2012. Mr. ****** verified the orders with the verification department and gave them a maiden name ******* for the verification code for the ads to be processed. In the verification process they read everything that is on the ad copy before they ask for the verification code. We understand that Ms. ****** is upset and we apologize for the home phone number going on the ad copy. We show this number was given to us we did not have this phone number. This is the only ad we show that they have ever done with our company. We do not just place companies on our product and hope they pay, that is why the verification department is in place. We are showing several calls have been made to Mr. ****** from our collections department before the product was delivered. We are unable to pick up the product that has been shipped out. In the event there is a typo in the news paper or phone book they are unable to retrieve all of the products delivered as well. In good faith we have taken the account to a 0 balance. We apologize for any inconvenience this may have caused.

Consumer Response:

 For your reference, details of the offer I reviewed appear below. Their records show that the order was confirmed by verifying the maiden name of my husbands (******* ******) mother however her last name is not ******* as referenced it is ******. ******* ****** nor ****** ****** or anyone for that matter representing ****** ****** ******** *** ************ has ever given permission to be advertised in their solicitations. As indicated in the letter and stated in the complaint they did resolve the balance on the account that we did not create however the issue at hand is the number of advertisments that are in rotation that reflect our home number ###-###-#### as a point of contact. I am asking that the current advertisements that reflect the incorrect information be retracted because not only does it create a poor customer experience, the existing advertisements do not match with our current advertisements, web page or facebook page. Due to their error our home phone rings all hours of the day and night because their advertisment list the number as an emergency contact. Calling a company to offer them services does not give them the right to fraudently sign us up for a service that we did not authorize or want. I am asking for something on their letter head indicating that the current advertisment showing the number of ###-###-#### has been stopped, removed and any advertisements in circulation to be retracted. As of todays date no one from the company has responded to my complaint, no disciplenary action has been taken against the representative who created this mess and we are totally dissatisfied with their product. This company act as if they are helping us when they have actually done the opposite of helping us. This by far is the worst customer service we have ever received. Instead of saying how can we fix this, they say you ordered this. What happened to the customer is right. What happened to empathy and what happened to actively listening. Our company has been in business 25 years and yes our brand is very important to us. We cannot in good faith allow just anybody to represent the brand we have been building for years. ****** ****** ******** *** ************ was taken advantage of, a fraud was committed against us by signing us up for a service we did not request nor want and it is our customers who will suffer.

Business Response:

After a company makes a complaint to the BBB we answer the complaint through the BBB this is our response. ******* is the name that was given to us and we contacted him at ###-###-#### we did not have another number (see attachment) He also gave them an e-mail ******************** to send the invoice.

We are showing an invoice # ****** for ****** ****** * ********** ********. We show that ******* ****** is the person that placed the order for the advertising on 5-23-2012. Mr. ****** verified the orders with the verification department and gave them a maiden name ******* for the verification code for the ads to be processed. In the verification process they read everything that is on the ad copy before they ask for the verification code. We understand that Ms. ****** is upset and we apologize for the home phone number going on the ad copy. We show this number was given to us we did not have this phone number. This is the only ad we show that they have ever done with our company. We do not just place companies on our product and hope they pay, that is why the verification department is in place. We are showing several calls have been made to Mr. ****** from our collections department before the product was delivered. We are unable to pick up the product that has been shipped out. In the event there is a typo in the news paper or phone book they are unable to retrieve all of the products delivered as well. In good faith we have taken the account to a 0 balance. We apologize for any inconvenience this may have caused.



BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

10/15/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In 2009 I was contacted by phone and a person said they were from ***** ****** Chamber of Commerce and would I like to place an ad on a local map. In Oct of that year, I got an invoice from Premier Map Company in the amount of $249.50 and I called their phone number stating that I wasn't going to pay for something I hadn't seen. I gave them my home email, church email, for them to send an ad "proof" to me. I never signed a contract. They did not respond via email or written word to my home address. In Dec. Of that year, I sent a letter to them via certified mail concerning above mentioned plus on Dec 17 they had sent me the maps (which I mentioned in the letter) and they also spelled my last name wrong, which is part of my business name and I sent the maps back to them. (were very cruddy maps). Since then, they have continued to call me with an unavailabe phone number. On May 5, 2010, I sent them another letter via cetified mail enclosing a copy of first letter, a copy of the Better Business report on them, a copy of an article printed on "Seven Days". Again no response. Then in May 2011, I received a letter from UAC Collections which they threatened to report me to national credit bureaus. I did not respond to them. More calls from unavailabe phone numbers. This last Wed. Sept. 26, I got a call from unavailbe phone number, threatening to take me to court. I have not paid them one red cent. I do not answer the phone from "unavailable" or "restricted or from out of state, so who ever calls me needs to leave me a message

Desired Settlement: For them to leave me alone

Business Response:

We are showing an invoice # ****** for A **** **** *****. We show that ****** ******* is the person that placed the order for the advertising on 10-2-2009. Ms. ******* verified the orders with the verification department and gave them a date of birth ********* for the verification code for the ads to be processed. We show a proof was sent to Ms. ******* on 10-20-2009 and she made changes to the ad (See attachment) Due to this account is from 2009 we have decided to take this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/9/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Premier Impressions, AKA Universal Adcom, AKA Fanfare Sports marketing continues to seek $300 for magnets I did not authorize. Their collection agency replied to my denial with "We have your birth-date and email so that is your authorization". Wow. No. I did not authorize the box of hokey magnets they sent.

Desired Settlement: For this company to be put out of business.

Business Response:

We are showing an invoice # ****** for ********* ******* ** *********, LLC. We show that ******* ******* is the person that placed the order for the advertising on 1-17-2012. Mr. ******* verified the orders with the verification department and gave them a date of birth as ******** for the verification code for the ads to be processed. The ad copy that was used for the ad was provided by ******* *******. We show that Mr. ******* called in on 2-3-2012 requesting a proof. On 2-7-2012 the proof was e-mailed. The product was delivered on 4-2-2012. (See attachments sale sheet, e-mail and delivery) In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

10/1/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On July 31, 2012, I was charged $309.50 on my credit card by Universal Adcom for advertisement for Marion County emergency contract magnets. They told me 7-8 companies were chosen to place ads along the edges of the magnet which would be passed out by Marion County police stations and firefighters to our residents and I would receive an additional 50 magnets to pass out by hand to family and friends. I have a copy of the receipt and proof that I was charged the full amount on my credit card. There was a link from universal adcom on my emailed receipt for payment and contact information. I sent an email using the link provided and Mailer - Daemon stated the email address does not exist. I have called the 1800 number and have yet to be able to reach anyone in hopes of resolving my issue. I have been charged for a product that appears to not even exist.

Desired Settlement: I request a full refund of $309.50. After reading online of additional complaint reports, I am concerned about Universal Adcom charging my credit card subsequently or sending me additional bills although I have already paid in full.

Business Response:

We are showing an invoice # ****** for ***** ***********. We show that ******** **** is the person that placed the order for the advertising on 7-30-2012. Ms. **** verified the orders with the verification department and gave them a maiden name ******** for the verification code for the ads to be processed. We are not showing Ms. **** has contacted us with her concerns. We are open Mon-Fri 8 am til 5pm central time, we have 8 lines that ring in. We do not know how she was unable to call us. The e-mail that the invoices are sent to our customers is a phantom e-mail outgoing e-mails only. It is donotreply@universalad.com it does not accept incoming e-mails. We have enclosed the 2 distribution agreements that we have for Marion County (See attachment). We have canceled the order today for Ms. **** and refunded her credit card $309.50 (It could take up to 3 days for the credit card company to see it). If after reviewing this information you would like to keep the ad please give us a call at ###-###-#### and ask for **** **********. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/28/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Over a year ago I purchased advertising from this company in the form of community business refrigerator magnets. After 6 months I received a call from them wanting to know if I wanted to have an add on the new magnet. I explained to the salesperson that not only was the price too much for me to pay and I was going out of business anyway, but the last adds didn't produce any business for my company, and it hardly makes sense to throw my money away on it again. Over the following 3 months the called me repeatedly. Every time, I told them the same thing, "No thank you. I cannot afford it." They still sent me the magnets. As they did not receive an agreement from me to purchase (consiquently, not able to charge my credit card again), they called in order to harrass me for payment. I refused. Today, I received a "Final Notice" threatening to turn me over to collections if I did not send them a check or call to make arrangements to pay within 10 days. I never agreed to any further purchase!

Desired Settlement: I want them to stop doing business in this manner. And, if their activities are criminally liable, for them to be put on notice. Also, I want others to be forewarned conscerning their shady business practices. This may be the fault of an individual working for their company that fraudulantly placed the order on my behalf. If so, I would be satisfied if they simply rectified the situation in a manner expected of an honest company.

Business Response: We are showing an invoice # ****** for *********** ******** Company. We show that ******* *********** is the person that placed the order for the advertising on 2-8-2012. Mr. *********** verified the orders with the verification department and gave them a date of birth ********* for the verification code for the ads to be processed. The last ad Mr. *********** ordered with us was on 7-21-2011 and paid for the order the same day. He gave the verification department a maiden name Vanhoek when he verified that order. We are showing several calls have been made to Mr. *********** from our collections department before the letter was sent out to him about the outstanding bill. In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/20/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted by Home Town Productions regarding my new lawn maintenance business. I was told that my business would be advertised by them in a package given to new home owners in the Jacksonville area and I would be mailed copies to use as needed. My credit card was charged 225.00 on 7/23/12 and I have yet to receive any merchandise or proof that my business is being advertised by them. I have tried to contact them at the number given on my credit card statement (which is the same number you have listed) and after ringing many times, it sounds as if someone is answering and quickly hanging up.

Desired Settlement: I would like to be refunded 225.00 on my credit card.

Business Response: We are showing an invoice # ****** for ***** ***** *** **** *****. We show that ****** ******* is the person that placed the order for the advertising on 7-23-2012. Mr. ******* verified the orders with the verification department and gave them a maiden name Head for the verification code for the ads to be processed. It take 10 to 12 weeks for delivery. The maps are distributed by ******* Police Department and the City of ******* ***** (See attachments of agreements) and the advertisers will also be handing them out. In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused.

Consumer Response: has been brought to zero. What exactly does this mean?  My credit card has not been refunded as of today 9-7-12.  They also state that flyers will be distributed by ************ ***** & ******* *****. I do not live in either of these towns. I live in Jacksonville. Also, I have received no receipt from them, much less the actual items. If they are going to refund my 225.oo, I am satisfied. If not, I am not satisfied.

 

 

 

Business Response: We cancelled the ad for Mr. *******. We will not feature his business on our product. He will not get the maps due to the ad was cancelled before it went to print. We gave Mr. ******* a refund back on his credit card in the amount of $225.00 it was credited on 9-14-2012. (See attachment) We show two distributions, one is for City of ******* ***** and the other is an endorsement from ****** ***** Police Department. All of the advertisers will also receive maps to  hand out through the county. I hope this clears up any misunderstanding.

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/17/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We were contacted by Universal AdCom via telephone. They led us to believe we were purchasing an advertisement space on a magnet that would be locally distributed. We had recently been working with a group for the exact service they offered, so we believed we were finalizing our order with the other company. During the phone conversation they seemed to understand that we had already been working with the other company and let us believe we were still working with that company. We were billed and received magnets very unlike what was originally ordered (from another company). Because we had the product, we paid the bill. We were contacted a few months later by Universal AdCom saying that they had the next set of magnets "already printing" and that we would have to pay for our advertising again for the new batch, although we never authorized a second set. We reluctantly paid and received another set of similar (yet totally unlike the other company's) magnets. THEN four months later, after the bill had been paid for all "orders" we received the exact same bill with the date from four months ago and same invoice number as the one we had already paid. In very small print the bill does say "Please disregard if this invoice has already been paid." The check for the original had cleared months ago. The company is sending out paid invoices in an attempt to let businesses pay again without noticing. I called the company and told them the invoice received was already paid for and that we no longer wish to participate in their advertising program or receive phone calls.

Desired Settlement: We would like to see this business cease to exist with its current practices. The original company we were dealing with has been greatly affected by deceptive practices of AdCom.

Business Response:

We are showing two invoices #****** was ordered on 1-9-2012 from Prrmier Impressions and delivered on 3-7-2012. Invoice # ****** ordered on 4-18-2012 from Universal Adcom. We are the same company and we tried to explain that to Ms. ******. We did not try to double bill her, we always send and invoice in the box when we ship the product to our customers. UPS requires us to put a bill in the box incase the box is damaged. It is not to bill our customers, it is a copy of the original bill they were sent when they ordered the advertising. As she said it does have on the invoice if you have already paid disregard. If Ms. ****** had called the phone # on the bill customer service would have answered all her questions about the box and the invoice within it. They would have let her know the invoice was paid if she was not sure. (attached are copies of original invoices and delivery) We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

9/13/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Totes to Go contacted our business stating that our local Chamber of Commerce was putting together a grocery tote for the local businesses to advertise on. They used our local president's and chamber manager's names saying that they had approved this project. So I placed an order and ask that they send us an invoice, which upon receiving I paid the invoice #****** with check #***** dated 7/27/12 in the amount of $259.50. I contacted the local Chamber president and ask about the project to which she stated that they had not approved this project. The Chamber of Commerce had used them 2 years prior and had had a horrible experience with this company. I then contacted Totes To Go and asked for a refund because of the false and lying sales call. They told me that they had a contract with the chamber. I immediately contact the local chamber president ****** ***** and she said that she had been trying to get in contact with them but to no avail. I gave ****** the number I had been reaching ***** with and ****** contacted them and they came to the conclusion that they no longer had a valid contract and that Totes To Go was to issue me a refund. That was on Aug 3, 2012.

Desired Settlement: To receive a refund and to never be contacted by this company or any of their sister companies.

Business Response:

We are showing an invoice #****** for ******’s OK Tire Store. We show that **** ****** is the person that placed the order for the advertising on 7-20-2012. Ms. ****** verified the order with the verification department and gave them a maiden name ******** as the verification code for the ad to be processed. We did have a endorsement with the Floydada Chamber of Commerce (see attachment) they cancelled the endorsement with us due to they felt the prices were too expensive for their community. We did cancel the invoice for Ms. ****** and she was placed for a refund. I mailed the refund check today check # 11347 in the amount of $259.50. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

9/12/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On January 18, 2011 a sales person contacted our office about purchasing space on magnets to be sent to community service organizations. We requested a proof. The sales person said they do not provide proofs. We told them we would not approve any purchase. We followed up with an email on January 19, 2011. In July 2011, we received a “Final Notice” to collect $2490.50. I sent a letter indicating we did not place the order and refused to pay. We have now been contacted by *** ************ ** *** ******* ***** ******* ** ***** (which the BBB website says is out of business), who are trying to collect $200.

Desired Settlement: We want them to stop contacing us. The $200 will not make or break our company. We are an accredited member of the BBB in Beaumont and we will not be blackmailed.

Business Response:

We are showing an invoice # ****** for ****** ****** ********. We show that ***** ********* is the person that placed the order for the advertising on 1-18-2011. Ms. ********* verified the orders with the verification department and gave them a date of birth ********* for the verification code for the ads to be processed. She wanted the invoice emailed to ***************************. The email that the invoice came from is a no reply e-mail it is computer generated. We have no record of the e-mail to cancel the order. Please provide email that you are stating you sent the e-mail to or forward a copy with this complaint. The product was delivered to 3-3-2011. We called Ms. ********* about payment several times. If a company request a proof from our billing department a proof is sent to the business. We were working with Port Neches Fire Department and Jefferson Co Office of Emergency Management to distribute the community guides into the area (See attachment). In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

9/10/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They are billing for advertisement that they were told to discontinue by Mr. ****. They claim they were not told in time since we cannot prove who he spoke to when he called. After receipt of the magnets, we contacted them and advised we would be sending them back and we told them we didn't want them and they said not to send them back and it was too late to cancel our order. They were verbally told that we disputed this order and their invoice. We didn't hear from them for a few months and then they decide to send another bill, I assume hoping we have forgotten our dispute and will just pay it. They are charging $289.50 for advertising magnets that we called and told them we did not want.

Desired Settlement: A full credit on this account and to stop sending invoices

Business Response:

We are showing two invoices # ****** and #*****7 for ****** ****** *********. We show that ***** **** is the person that placed the order for the advertising on 10-26-2011 and on 3-5-2012. Mr. **** verified both of the orders with the verification department and gave them a date of birth on the first order as 9-12-1972 and the second order 4-22-1992 for the verification code for the ads to be processed. We are not sure what is going on, it looks like a father and son verified the orders that may have the same name. In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/6/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In 2010 I was basically tricked into entering into an advertising contract with AdCom, then Premier, upon completion fo the contract I requested that they never contact me again. Almost immediately they began contacting me for further advertising, I continually asked them, customer service as well as a supervisor named Don to request non contact. I have recieved no less than 2x dozen calls since from a man named **** and a femal ******, both of which have been extremely rude to my wife when she answers, they refuse to leave messages with her or speal to her. She also has asked them to stop. They continually call and harrass us. Continually.

Desired Settlement: A written, formal apology and our entire folder/jacket/history/paperwork etc sent to us so they have no record of us. Further contact I will request a service fee for each call placed to us of $23.95.

Business Response:

We are showing that Patriot Acres Chimney Sweep has been a customer of our since October of 2010. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. We have no record that *** ****** has called customer service to request to be put on the do not call list. We have no problem putting you on the do not call list. Under Federal Law there is no do not call list for “business to business”. We will do everything possible to stop the calls. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business.

Consumer Response:

 

I have called the customer service NUMEROUS times, I haev spoken to the a supposed supervisor, ***, I have spoken to ****, ****** and another flunkie. I am sick of their disgustingly rude, unprofessional calls. They are misleading even to include their response to the BBB. I was tricked into being their customer. They stated the advertising was to support my local EMS and being done through my town, both of which are totally false claims.

 

I understand about the do not call list & business to business, I do NOT want to be their customer or to be contacted. They are a SHAM!!! Please get me some help before this gets out of hand.

Regards,

*** ******



 

Business Response: The people you have named are at one of our sales locations. We had no record from customer service that you called in and asked to be placed on the do not call list.  We have done everything we can do, to keep you from getting further calls. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business. We have placed you on our do not call list.

Consumer Response:


Mr. Glover, thier response is completly untruthful, in fact, an absolute lie. However, if they will stop calling me then I accept that lie gratefully. Thank you for your help. Hopefully your office continues to act on behalf of people who have been lied to, misled and taken advantage of from this company. My town mayor, police chief and county sherriff are all aware of them and their practices and doing all they can do to discourage local businesses from using this company & it's shells.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

8/22/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In March of 2012, Adcom called me to promote an ad in the business section of Wichita Falls, Texas. We talked about placing an ad for my business. My last words to the representative were, "I will have to talk it over with my husband before I can make any decisions." She said that was fine and we left it at that. In April of 2012, I recieved a call from the billing department stating that I owed $250.00. I told them that when I had talked to them in March that I had not agreed to anything and reminded them that my last words were that my husband and I needed to discuss it before I made a decision. They printed my business name, phone number, and address. I decorate cakes out of my home and have 4 young boys. This really alarmed me because everyone has my address now and could show up unexpected at any time. In July of 2012, I recieved another bill for $250.00. I called the company and they said that because I gave them personal information, that meant that I agreed to the situation. They said since the maps were already printed and sent out that they could not pull all the maps from the locations they had been sent and that it was my obligation to pay the amount. The representative said that all she could do is cut the cost in half. I was not happy with that, so she was supposed to talk to the upper manangment and get back to me. I have not heard back from the company, but recieved a letter today, August 9, 2012, stating that I am past due for the amount of $250.00. I believe that I was a victim of a scam, and have learned a very valuable lesson.

Desired Settlement: I do not believe that I am responsible for paying this bill. I would like this bill to be destroyed and I do not ever want to hear from this company again.

Business Response:

We are showing an invoice #****** for Fantastically Frosted. We show that ******* ******* is the person that placed the order for the advertising on 3-14-2012. Ms. ******* verified the order with the verification department and gave them a maiden name ***** as the verification code for the ad to be processed. We show that she gave the verification department her e-mail to send the invoice to **********************.  In good faith we have taken the account to a 0 balance for Ms. *******. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/20/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I would appreciate your corporation to help resolve the issue at hand with
Premier Map Company located in Arlington, TX. This Company continues to
harass me about an order that I did not make. I have made numerous attempts to
resolve this matter by informing Premier Map Company that they had made a
mistake because I had not placed an order with them. They in turn say well how
did we get your information? I wasn't quite sure at this time, but I know now that
it was througb deceit by their sales person impersonating someone that I had
previously done business with by saying they were updating their files, so thinking
this was the actual company I had done business with I answered their questions
and with this information they placed an order under my company's name and
then procede to send me an invoice for the amount of S310.00 invoice #406104 I
will enclose a copy of this invoice with my letter. They then send out these maps of
2 cities in which I have not even done work in before with my company logo on
them in which they didn't even have tbe phone number correct. After referring to
the BBB of Texas I find that this company has had several complaints filed against
them for many different reasons. Just so happens placing orders that were not
made by the customer, getting their information in a deceitful manner and if that
isn't enough they send out their finished product in very poor quality and with
errors.
I did not place this order and I refuse to pay the $310.00 they say I owe. I would
like this issue at band to be resolved ASAP if not I will file a law suit against this
company. They have to know that they are placing these orders without the
customers permission and then trying to scare them into paying the amount they
say is owed. Is this not illegal in any way it sure should be and they should be shut
down if they cannot run a legitimate company.

Desired Settlement: see Attached document

Business Response:

We are showing an invoice #****** for **** ***** *******g. We show that **** ***** is the person that placed the order for the advertising on 4-3-2012. Mr. ***** verified the order with the verification department and gave them a date of birth as ********* as the verification code for the ad to be processed. This is the only invoice for this company, so he had to give the sales representative the information for the ad from scratch. If he thought it was a company he had done business with in the past would they not already have his ad copy. The maps were shipped on 7-19-2012. We show that Mr. ***** wanted his invoice e-mailed to him it was sent to *************************. In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/20/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased advertising for one year on magnets and a county map published by this bunch of people. I have paid and paid and paid.....each time a convenient $300.00 payment......I was told by their representative in January 2012 with the payment I made then was the final and complete payment. After this payment posted, my business was completely done with Universal Adcom. I agreed to the payment then based on that information. The representaive told me at that time to firmly tell whomever called again (and she was sure they would) that I did not want to do business with them and deny payment. That is what I have done, but this bunch keeps on and on wanting another $300.00. As I said in a letter to them, no way.....-I am done with them and have discouraged everyone in our small community not to purchase any ads from them. They have poor business practices.

Desired Settlement: Stop contacting me and not put a blemish on my business credit report.

Business Response:

We show that *** ******* has been a customer of ours for several years. We are not showing anyone has ever called into customer service and request they be put on the do not call list.  Mr. ******* has placed 6 ads with our company on maps and community guide magnets. We have a recording of the last order he placed with us on 6-12-2012 for community guides (Attached). We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnet. Your company is under no obligation to place an ad from one edition to the next. Sorry for any misunderstanding and we apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

8/20/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: i had received a call about advertising my business on a t shirt i clearly said send me info on doing this and ill get back to u if interested in doing business with the company never did i ok anything and certainly never signed anything or verbally gave my permission now i am getting a bill for 309.50 for tshirts they said have my business name on them they hound me daily on my business phone i have repeadily said no

Business Response:

We are showing an invoice #****** for ** ** ****** *******. We show that *** ******** is the person that placed the order for the advertising on 2-17-2012. Mr. ******** verified the order with the verification department and gave them a date of birth as 3-14-1971 as the verification code for the ad to be processed. The order was for advertising on the ****** ** ****** High School T-Shirts that were shipped on 4-6-2012. (See attached UPS delivery one for customer the other for the school)  We show that Mr. ******** wanted his invoice e-mailed to him it was sent to *****************************. In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

8/17/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I got a phone call from Scoreboard, stating that they do promotional articles for a middle school in my area, I thought it was expesive, but I went ahead and accepted it. It was 300 hundred plastic cups with my bussines info printed, I was going to get them within 6 to 12 weeks, Well.. Is been over 17 weeks and haven't recieved any thing, I called to cancell my order last week, and this week and they do not want to return my money, and I just found out that the cups where suppose to be shared with other costumers, so I was shocked Knowing that someone else got ripped off, as I mentioned It was expensive already!!. I just can not make them return my money even when they haven't started printig my product!!! all Thay say is IS IN PRINTIG, what do they mean? since when? how long does it take them to print 300 hunred cups, but they rush a cuple of complementaty cups to be send to me, but the rest who knows when??? I have never been able to talk to their manager she is allwas in a corporate call, the can not give me an invoice that describes what I bought, it only says advertisement size 2 units, What does that mean?, I sooo regret to have agreed on doing business with this company.

Desired Settlement: Do not promise what you can't give to your clients.

Business Response:

We are showing an invoice #****** for *** ***********. We show that **** ****** is the person that placed the order for the advertising on 3-23-2012. Ms. ****** verified the order with the verification department and gave them a maiden name **** as the verification code for the ad to be processed. We show that Ms. ****** wanted her invoice e-mailed to her, it was sent to ********************. Ms. ****** called in on 8-1-2012 wanting to cancel we told her it was too late to cancel the order due to the product was in print. We told her that the cups she ordered were for the football season for the school year 2012-13. We do not ship product to the school when they are closed for the summer. We told her we could send her 2 cups to her so that she could see her ad the school would be handing out. We shipped her cups out to her on 8-1-2012. The schools products are all shipped at once when the schools open for the school year. In good faith we have taken the account to a 0 balance. We have refunded a credit back on her credit card. We apologize for any misunderstanding this may have caused.

Consumer Response:


I recieved the $250.00 dollars back in to my debit card on aug/15/2012.

I  realy appreciate what the Better Bussiness Bureau has done for me, I couldn't see any other way to get my money back, it was done in a fast and very professional way.

Thank you soo much!!


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/15/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a call from a sales rep. telling me that there product was to be giving away through our local D.A.R.E. program (Law Enforcement) and also distributed through our local billing in our county , (Magnet with local EMS numbers , advertising on the sides for our business) I contacted our local D.A.R.E. and city offices and the Weststar energy along with the City Clerk In Pittsburg and they do not solicit through there offices of any kind , I called PRADMAR MAILING SERVICE , I had put a 100.00 dollar deposit to hold the place of advertising , and talked to ****** ext#*** *********** and told her I had called all these people and spoke to a branch office under the PRADMAR MAILING here in Pittsburg , ****** ***** owns the branch, they even said there is no truth to the the distributing of these in this area the towns will not allow them , they leave them at local Pubs only . I asked why I was lied to and that the local D.A.R.E and city was included in this lie , she said they do what they can to make a sale and she would report my complaint .. My goal in this is to make it aware that this company will tell you anything to get a sale !!!!! please make sure what they tell you is the truth before hand, and research just like I did , we are a small local business and I feel these people pray on us just to take our money , which what money we have is important for to stay in business , in our community . They say we will get a refund of our 100.00 dollars in 2-3 weeks , I am very offended by this I beleive we was lied to and it took time and money to find this out about this company , I think a refund should be automatically granted , I should not have to wait for a possible refund at all.

Desired Settlement: total refund of all fees and amount for deposit

Business Response:

We are showing an invoice # ****** for ******** ****** *******. We show that we were contacted by this company on 7-25-2012 which they informed us they felt the product was misrepresented to Mr. ********. We cancelled the order the same day and conducted an internal investigation. We called the other business on this publication and we did not find the same complaint with any of the other companied we called. The only thing they told us was that they were told Pradmar Mailing Service was a distribution for the Community Guide Magnets. We do show that we have a Letter of Endorsement with them (See attachment). We do not allow our sales representatives to misrepresent our product. We have severed our relationship with the sales person that sold this account. We have taken your account to a 0 balance. We show that $113.17 was credited back to Mr. ******** on 8-2-2012. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/14/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was approached in May by a representive of AdCom to buy into a Co-op for a local Grocer (The Plaza Super Jet).This Co-op was perfect for my campaign and I would be the only Insurance Agency on it. So I secured two spots. I was told that the production would take 6 to 12 weeks. After being denied, advertising funds from my parent company, I used my credit card on 6/20 to pay for the goods. On 7/1, I talked with ****, to verify my order and new address and was informed that the the bags would be shipping out next week. On 8/3, I was informed that it would be another 2 weeks before shipping. They now can't find my payment and a supervisor will be calling me back to see when the possilbity of shipment is going to take place.

Desired Settlement: I want the goods delievered as quickly as possible and a possible rebate for the extended wait. I would have invested into another ad campain if I would have known what the real duration of time would have been.

Business Response:

We are showing an invoice #****** for **** ****** Insurance. We show that **** ****** is the person that placed the order for the advertising on 4-26-2012. Mr. ****** verified the order with the verification department and gave them a maiden name ***** as the verification code for the ad to be processed. We show that Mr. ****** wanted his invoice e-mailed, it was sent to ************************. We shipped out to him on 8-10-2012. (UPS tracking attached). We do not show a payment on this account. He stated that he has paid this account and we have checked our online payments and we do not show. If you could please send proof of payment, we could adjust his payment.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  I have attached a copy of the print out that I did after making payment. I look forward to seeing the bags.

Regards,

**** ******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/10/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was called back in May by a salesman who told me about this advertising on magnets. He said I was picked by the Waupaca County Sherrifs Dept to be on these magnets. He asked if I would like to order them. I told him I was busy getting ready to leave for a funeral and to mail me some info and I would think about it. He said he had all of my information off of my business ad form the newspaper and he would do that. We never recieved any info in the mail and then a few weeks later we received a bill. I called them and stated that I never ordered the magnets and would like the bill deleted. They stated that it was too late.. They were already printed.. Then the women hung up on me. I called back several times and could not get a answer. Now today.. we recieved the magnets and a bill for $439.50. We will be mailing the magnets back to them certified on Monday morning. We did not agree to these magnets and are not keeping them. We would just like the bill gone. Invoice number ****** Thank you *********** *****

Desired Settlement: Would like bill adjusted to $0.00 and make sure it did not affect our credit.

Business Response:

We are showing an invoice # ****** for ***** *********. We show that ***** ***** is the person that placed the order for the advertising on 5-11-2012. Mr. ***** verified the order with the verification department and gave them a date of birth as 6-29-1974 as the verification code for the ad to be processed. We show that Mr. ***** made changes to the ad that was in the news paper (added: One call we handle it *** * ***** ***** ******* ****** **** *********). The order was for advertising on the Waupaca County Community Guide Magnets that were delivered on 7-17-2012. We show that several calls were made by our accounts receivable before product was printed. Many messages were left and we were told his wife would call back. On one call 6-15-2012 Mrs. ***** said the Sheriff did not know about it and we gave her the contact at the Sheriff office. We also has distribution agreements with Waupaca City Hall and the New London Library(See attached Distribution agreement). In good faith we have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/10/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We were first contacted in 2010 by Fanfare Sports regarding advertising at a local school. We declined, yet we received an invoice for services rendered. When I contacted the company, they insisted it was authorized but were not able to provide any documentation. Upon receipt of a final demand, October 22, 2010 we sent them a demand to discontinue any further contact and to cancel any account they have under our hotel name. In early 2011 we were contacted by Premier Maps regarding advertising at a local school. We declined, yet we received an invoice for services rendered. Upon investigation, it was determined that both Fanfare Sports and Premier Maps had the same mailing address. Upon receipt of a final demand, March 15, 2012, we sent them a demand to discontinue any further contact and to cancel any account they may have under our hotel name. Copy of the above reads : Premier Map Company **** ***** **** * *** ********** ** ***** Dear Sir / Madam, We are in receipt of your “Past Due Notice”, regarding account #30159069. From what we are led to believe, this is some form of advertising for ****** ****** ******. We received prior invoice from Fanfare Sports, with the same account details. We received a call from a collection agency already regarding the Fanfare invoice. We were approached by a sales representative and confirmed that we do not have an advertising budget for the first three years of operation. This is a new hotel; we do not have any funding for local advertising. I find this form of business to be very unscrupulous and underhanded. We shall be contacting the Better Business Bureau; if further contact is made regarding this matter. We have no agreement for sponsorship or advertising. Therefore, it would be appreciated if you would refrain from contacting us and please cancel any accounts you may hold for his hotel. Govern yourself accordingly, On July 20, 2012 - we received a 10 day demand.

Desired Settlement: It would appear that we are in need of assistance in order to have this company discontinue before they tarnish our credit record. We do not want this to show on our credit report and we do not want any further contact from this company.

Business Response:

We are showing an invoice # ****** for Country Inn & Suites. We show that ***** ******** is the person that placed the order for the advertising on 2-8-2010. Ms. ******** verified the order with the verification department and gave them a date of birth as ******** as the verification code for the ad to be processed. This order was for advertising on Concession cups for ****** ****** ******, the cups were delivered to the school on 5-21-2010.  We are showing another invoice # ****** for Country Inn & Suites. We show that ***** ***** is the person that placed the order for the advertising on 11-4-2011. Mr. ***** verified the order with the verification department and gave them a maiden name ****** as the verification code for the ad to be processed. We are showing that Mr. ***** requested the invoice to be e-mailed to ***************************. This order was for advertising on the Houston County Maps that were delivered on 1-26-2012. We show that several calls were made by our accounts receivable before product was printed. Invoice # 240129 was taken to a 0 balance in Dec 2011. In good faith we will take Invoice # ****** to a 0 balance as well. ******* *** ****** has been put on our do not call list.

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/10/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We received a phone call about placing an ad in a local city map. We stated that we DO NOT advertise in maps and never have. We were later contacted about an ad and the invoice. My husband was told he authorized said ad by giving his birthdate, which he did not. He told customer service he did not authorize/place an order and to send him the invoice showing where he approved and signed for this ad. A box with these maps arrived yesterday. We DID NOT authorize this. When we call the company we cannot get a word in edge wise. They keep repeating that have his birthdate and that they are going to send us to collections. Information like a birthdate can be GOOGLED on ANYONE!! The way we work in our business is we send an estimate, which is then signed into a contract before any work is done. This company sure does have a scam going on and they need to be stopped! I have read through several other complaints regarding the same exact issue we are having. To top it all off, the ad that was place in this map does not have our company logo (which we ALWAYS use) OR phone number!!

Desired Settlement: We will not be held responsible for paying an invoice for something that we did not order. This is BOGUS!!

Business Response:

We are showing an invoice # ****** for ****** ********. We show that ***** ****** is the person that placed the order for the advertising on 4-4-2012. Mr. ****** verified the order with the verification department and gave them a date of birth as ********** as the verification code for the ad to be processed. A birth date in not something we would be able to go on the internet to get. (you would need to know about how old the person is,  where he was born, or mothers name to even get close and hope you have the correct person.) We are showing that Mr. ****** requested the invoice to be e-mailed to ***********************. We also show that several calls were made by our accounts receivable. We are very sorry your phone # was left off of the ad and due to the error we have taken this account to a 0 balance. We apologize for any inconvenience this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/9/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Premier Map Company contacted me by phone in March 2012, with a proposition in advertising. I was kind of interested in the package that they were offering, but I had to discuss it with my husband. I authorized them to HOLD the order, until I had discussed this with my husband, and I would call them back, but I NEVER told them that I wanted their services. My husband didn't think it would be a good idea, so I decided against it, and never called back. Today (7-16-2012), I received a package in the mail from Premier Map Company with pamphlets in it, and a bill for $285.00. I've checked the BBB website and found out that they have an "F" rating, mostly because of this same issue, and there is also a Cease and Desist order brought against this company by the Governor's Office in Georgia.

Desired Settlement: I don't owe them any money, so I already know what the outcome will be. However, I would like to not have anything on my credit for not paying for services that I didn't ask for. I tried calling the company today, but received no answer at their phone service (not even a recording). The two numbers that are listed on the invoice are: *** *** **** *** *** *** ****.

Business Response:

We are showing an invoice # ****** for ********** ******** ********. We show that ****** ***** is the person that placed the order for the advertising on 3-26-2012. Ms. ***** verified the order with the verification department and gave them a maiden name ******* as the verification code for the ad to be processed. We are showing that Ms. ***** requested the invoice to be e-mailed to *********************. We also show that several calls were made by our accounts receivable. In good faith we have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/7/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had received a phone call a while back at our office from a woman who claimed that she was from the local Chamber of Commerce and that they were selling advertisement space to all the local businesses to be placed on magnets that would be placed in all of the local government offices for the residents to take for free. I asked her if there was some information that she could fax me to look over. As she started to verify my information I noticed that she was pronouncing everything wrong, including the town in which she said she was calling from. That should have been my first red flag! When I asked her again where she was calling from she changed it to, I’m calling on behalf of your local chamber of commerce, that her company was contracted out by them. I told her once again that she needed to fax me something and I would look over it. She agreed and said she would call me back. She called me back a few hours later and asked if I had received anything, which I had. Some little letter typed up and a jumbled, little square with our information thrown all around in it). She then told me that she had gone ahead and found some of our information on the web and had sent it over to her design/editing team and had them put an ad together (it was hardly what I would call an ad) and half the information was wrong. I told her that this was not suitable and that the information was wrong. She then told me that she wanted to go over the information with me and correct anything that was wrong, after that she told me she was putting her “account manager” on the phone to verify that the information she took from me was correct. After the account manager got on the phone she started verifying information such as name and address and then asked me for my birth date, which I thought was weird. She then proceeded to ask me to make a payment by phone. I said no way, that I had not authorized anything and that I had not even seen an ad proof if I did decide to do this. She then said that she would email or fax me a proof and that they could invoice me if I decided to advertise. Needless to say I never received anything and had forgot about it until last week when I received a phone call from ****, an account manager for AdCom wanting me to make a payment by phone for the ad I had placed with them! I told them that I never placed any ad and that I never received anything from them, neither a proof nor an invoice. She then acted irritated as she verified my fax and email and said she would resend it. Once again I never got anything. Fast forward one week (today) and this **** called me again asking for payment by phone. I once again told her that I never received anything and that this was starting to make me uncomfortable. She then told me that she would fax something right now and that I should wait by my fax and she would put me on hold. Miraculously a fax came across from AdCom, so I got back on the phone and told her that I would review it and get back to her. She then said well can’t you pay it by phone today with check by phone or credit card to which I replied, no, that I was not giving any of that information over the phone for something I hadn’t authorized. She then hung up on me. Right away I called our local chamber of commerce and they had no clue what I was talking about, never even heard of the company. Also, as soon as I looked at the ad they had slapped together there were misspelled words and it looked pathetic! Not to mention they were sending me a PAST DUE invoice of $339.50! I called the number on the invoice back right away and they put me straight through to **** again. I informed her that I had called the chamber of commerce and that they had never even heard of AdCom. She then started back peddling saying how it was for the local fire and police departments and not the chamber of commerce. I told her that they had lied and mislead me and that I would not be bullied into something I hadn’t agreed to. She told me it was too late, that I couldn’t cancel because they were already in final print. I told her that I’m not canceling because I never agreed to anything in the first place and that I had never received anything from then to agree too. She told me that she had confirmation that they sent proofs and invoices to my email and that if I didn’t check my spam or junk mail that that was not her problem and that she didn’t need my authorization to send the ad to print, that me not responding was her authorization! Then I asked to talk to someone else and she told me no, that she was my account manager and that I could deal with her. I told her once again that I did not want our business involved in this scam and that I was not paying anything to which she once again replied that it was too late, they had already sent an ad to final print. I said not only did I not authorize this but the proof you just sent me has words spelled wrong, simple ones, and how could you send something like that to print in the first place! She came back with, “let me talk to my supervisor to see if we can take some money off” I told her how about you let me talk to that supervisor myself. She said okay, I heard click, click and then the dial tone; she had hung up on me. I am so upset! This is nothing but lies and a scam!

Desired Settlement: We want Invoice No. ****** in the amount of $339.50 to be zeroed out. We do not want our office to be asscoiated with AdCom in any way, shape, or form. Do not call our office ever again and Rose the Account Manager should be reprimanded for her rude and unethical behavior.

Business Response:

We are showing an invoice # ****** for ****** ****** ****. We show that ****** ***** is the person that placed the order for the advertising on 6-5-2012. Ms. ***** verified the order with the verification department and gave them a date of birth of ********* as the verification code for the ad to be processed (We have a recording of this call attached). We are showing that Ms. ***** requested the invoice to be e-mailed to ***********************. We do not show we were working with the chamber. We have 2 Endorsements on the Community Guide Magnets.  We have Rawson Memorial Library and Caro Police Department set up this year, we would not say anything about the chamber of commerce. (See attachment) We did see one error in the ad copy it is attached. In good faith we have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/31/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This email pertains to the conversation between you and I about my senior father who was solicited by a company in your area by the name of Premier Map aka Universal Adcom located at **** *** * **** * ********* * ** ***** ***** ****** ******** ****. They have since sent him out two billings along with (2) packages containing some maps. He stated he was called from this company asking if he wanted to advertise his business he declined and along the conversation they asked him what was his mother’s maiden name in which he gave thinking it was harmless. Then a few weeks later he received this material in the mail. He then called to decline once again stating he never gave permission for them to advertise anything they then stated he gave his mother’s name , however it was not authorized in any way for them to do business with them. I would like for the bureau to mediate over this matter. My father’s name is ****** ******. He lives at *** ******** *** ** **** ********* * *********** *****. His phone number is ###-###-####. It would be deeply appreciated if this matter is closed reflecting that my father did not authorize this and with no billings 0 balance and no further contact is allowed from this company. If for any need you can contact me as well regarding this matter my contact is listed below. Thank you in advance for your assistance I feel very confident that this matter will get addressed accordingly and resolved with complete satisfaction.

Desired Settlement: see Attached document

Business Response:

We are showing an invoice # ****** for * * * Construction. We show that ****** ****** is the person that placed the order for the advertising. Mr. ****** verified the order with the verification department and gave them a maiden name Payne (wife) as the verification code for the ad to be processed. We are only showing this one invoice. We show that Mr. ****** told them what to put in the ad copy. In good faith we have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

 

We do not see the rest of this complaint - It sates see attachment under settlement.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

7/27/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They have called our company under different names for different counties, sometimes I was getting 5 calls a day from different branches and in the course of the phone conversation, they would always imply I have a standing order they are trying to confirm. I did place an order with a few counties before checking them out on the BBB website, and after seeing the other reviews, each time they called, I told them I was no longer interested in their product and wish to be taken off the call lists. They have so many different people making these calls, no one seems to know how to stop calling. They keep telling me I'm obligated to purchase more because I had agreed to a one year service of four different deliveries. I tried to explain to them that I was never told of any other obligation other than the initial order. I ordered the magnets, but they keep insisting I ordered calenders and maps also. That was never agreed to, and i have never even received anything in writing, even after asking them to send me a bill, I no bill. They debited my account for orders I did not make. I don't know how to stop the calls. I asked for refunds on orders they had someone other than myself "confirm" when I wasn't here. They totally should be made to refund everyone who has an issue with this company. There were some of their representatives that got especially rude with me when I told them I would not confirm anything and to quit calling, like they thought they could bully me into buying something from them. It's a ridiculous practice and I'm so tired of the calls.

Desired Settlement: I want them to stop contacting me, I would love to get a refund, if that is possible. It's been the worst experience I've ever had with any company I've ever dealt with.

Business Response:

We are showing that Midwest Storm Shelters has been a customer of our since January 2011. We do not show that anyone has called in to our customer service department to be placed on the do not call list. If you told a sales person to place you on the do not call list, that information was not sent to customer service. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. You are under no obligated to place an ad when you are called. We work some areas quarterly but you are never under any obligation to order from one edition to the next. We are sorry if you were made to feel that you had to advertise with our company. We appreciate your business for the past year and hate to lose you as a customer. We will put Midwest Storm Shelters on our do not call list. Under Federal Law there is no do not call list for “business to business”. We will do everything possible to stop the calls. We apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/24/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: advertizing is being billed to me that was not ordered. i had 2 workers sitting with me at break when i turned this down but i am getting called all the time about the bill. the calls and harrasment need to stop. they made a mistake so admit it and drop it.

Desired Settlement: i want this bill dropped since i did not order any advertizing from them. i have 2 workers that were sitting by me that heard me decline the add. besides it would make no sence for me to buy this advertizing in the first place as they area of the add is 2 hours away from me.

Business Response:

We are showing an invoice # ****** for * * * ********. We show that ***** ******* is the person that placed the order for the advertising. Mr. ******* verified the order with the verification department and gave them a date of birth of ********* as the verification code for the ad to be processed. We are showing that Mr. ******* requested a proof of his ad to be e-mailed to ************************  The proof was sent to him on 3-27-12 (See attachment) In good faith we have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/23/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I paid for Premier maps in March 2012 in the amount of $900.00. rep said I would start receiving leads immediately. when I called in a month later they stated it takes up to 6 weeks to process and get me set up. Still to date, they will not answer my questions or call me back. I have not received one lead, any merchandise for my money. I have told them on three occasions that I wanted a full refund and they will not respond. Agencies like this are scamming hard working people out of their money and provide not one service. i am not on their maps or any advertising that I paid for in faith

Desired Settlement: I want a full refund from this company and put on their do not call list

Business Response:

We are showing an invoice # ****** for ******** ***** ******. We show that **** ***** is the person that placed the order for the advertising. Ms. ***** verified the order with the verification department and gave them a maiden name ****** as the verification code for the ad to be processed. When Ms. ***** called in we did cancel the order for her. This account had been taken to 0 balance, we placed a credit back on her credit card on 7-12-12 in the amount of $899.55 which was what she was charged with the 10% discount. We apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/23/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Fanfare Sports represented themselves as being an approved advertising doing fund raising for the **** ****** High School (**HS) in **** ******, VA however upon contacting the Athletic Director for **HS this was unfounded and they were not approved, I never approved advertising with Fanfare Sports nor have I signed anything saying I would advertise, but they sent me a box with 2 t-shirts inside it and an invoice for $250. I have attempted to contact them via phone to resolve this issue, however no one answers the phone and email message bounced back as undeliverable -- seeming to be a questionable organization. I would like this issue resolved, a credit issued and my name and business removed from their calling list

Desired Settlement: Credit issued for $250 to close out the account #383073 with Fanfare SM

Business Response:

We are showing an invoice #****** for ******** *** * **** *****. We show that ***** ******** is the person that placed the advertisement for the **** ****** High School T-shirts on 11-17-2011. Mr. ******** verified this order with the verification department and gave his date of birth as October 1,1967 to confirm the advertisement to be processed. We have a partnership agreement with **** ****** High School. We only work schools that we have signed partnership agreement with and provide products to those schools. (please see attachment)  We show that the T-shirts were shipped to the school on January 27, 2012 and signed for on Feb. 1,2012 by ******* (See attachment) We called Mr. ******** about his outstanding invoice and he made a complaint. In good faith we have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/18/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A representative from this business contacted my office and indicated that they had already spoken with my husband and he had them call me to verify information regarding our business. They then went into this series of questions verifying our company name, address and phone number and then asked for a shipping address and for my check or credit card payment over the phone. I advised them at that point that I did not have my company information with me and would have to speak with my husband and call them back. I spoke with my husband and he said he never indicated he would like to purchase anything I called the number the person had given me but there was no answer or voice mail. the next day or maybe even a couple of days later someone called and I told them again that I did not think this was anything we were interested in, she informed me that it was too late and I again told her I would have to speak with my husband in regard to that and that they could contact me at a certain time that day when I was with my husband, they never called. So again, they call me at my place of employment again and I tell them to call my husband. My husband tells them that we were mislead in that he thought this was a program that was helping our local IGA store, the store manager has told us he knows nothing about it and has not seen any product. on June 28th again I am contacted the representative again tells me that she has an outstanding invoice that requires payment I tell her that as we informed her that we were mislead and that we do not wish to purchase or advertise with their company she again tells me it is too late that "it has already gone to production" This in my opinion was a lie. I have researched the business tactics of this company and it appears that they have had many complaints just like me in regard to their misrepresentation.

Desired Settlement: I want the invoice that was faxed to me today #****** for $360.00 cancelled and my name and my business name removed for ever being contacted by this company again.

Business Response:

We are showing an invoice # ****** for ******** ***** **** **********. We show that ***** ****** is the person that placed the order for the advertising on 5-16-2012. Mrs. ****** verified the order with the verification department and gave them a maiden name ****** as the verification code for the ad to be processed. This account was sent to our production office when she was contacted for payment. We show we do have a Endorsement Letter with ********* *** (See attachment). We have cancelled this account invoice # 413229 and took the account to a 0 balance. We apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/18/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am writing to formally file a complaint against Premier Map located at **** ***** **** ***** ********* ****** *****. The following is a rundown of our complaint:
\
According to Premier Map, they contacted our district in April of 2010 for an advertisement campaign. A
representative named ****** spoke with our staff member, *** *******, who is our Public Relations
Coordinator at our school district. ****** 'pitched' her sales for running an advertisement for a relocation
map. *** agreed to speak further about the idea and was then connected to ******* from Premier Map.
******* also 'pitched' his sales information and asked *** for a security code in order to continue with the
conversation. As unusual as that request was to ***, she provided her mother's maiden name to continue
the conversation, since it was still in an idea stage. Before the conversation ended, *** was surprised to
hear an ad was ready to be placed but immediately halted the order since it was not authorized through
proper channels. Advertisement must be physically proofed before anything is approved at our district.
That is where the conversation ended with *******.
Despite the claim from Premier Map, nothing was sent from them to *** electronically, via US Mail, or by
fax, nor was anything sent back to Premier Map from our district authorizing an order. There was no further
correspondence to *** or to our accounting department since that initial phone call.
On May 5, 2011 our Accounts Payable department received a Final Notice letter from Premier Map
claiming we owed for an open invoice of $369.50. I called Premier Map on May 6111, 2011 and spoke with
******* ******** who told me our account holder would fax the invoice copy to us. The invoice was
reviewed by me and the staff member listed as the 'ordered by' person on the invoice (partial name, ***
****) *** *******. I contacted Premier Map to inform them there was a mistake with and that we have
no open invoice with them. They argued to the contrary, so I asked for a copy of the advertisement they
said we authorized and a fax copy was sent to me. Again, and upon further investigation, the ad copy they
sent was not a valid or current branding of our school district, which proved we did not authorize the
advertisement claim, thus we deemed the charge invalid. I called back and spoke with ****** to confirm
that the information was not correct. She asked that I send a letter and a copy of the current branding so
she could see the difference between the ads. I sent a letter and a copy of our branding with 'copy'
markings on it. so it could not be revised or copied and to show it was not even close to what they had
claimed we authorized. I heard nothing more from Premier Map after the letter was sent. Because there
was no rebuttal, I was comfortable to believe the claim was removed from our files upon the proof provided
and that the case was closed.
Fast forward to June 18th, 2012 and the letter we received from *** Collection Agency out of Grand
Prairie, Texas regarding our debt with Premier Map. I called the same day and spoke briefly with *****
from *** Collections. She told me I'd have to speak with *******, who is our account holder. Later that
day I had a conversation with *******. She read to me the facts she had of the case, so I asked her to fax
copies of the invoice and ad copy that she had in her possession. I also mentioned the letter I mailed in
back in May 2011 and its contents, but that did not matter because she had a debt to collect. As the
conversation went on it was clear we did not see eye to eye on this matter. ******* called back later that
day and proceeded to tell me that I had done nothing wrong, because I responded to ******'s request for
information. She wanted to speak with *** however, since she was the person that was part of the
original conversation with Premier Map and th.9t they will 'go after her and us' since we're both listed on the
account.
On June 20th, *** ******* and I were on a conference call with ******* from *** Collections when she
proceeded to repeat the facts one more time to both *** and I. *** refuted the facts ******* had from
Premier Map and told her how the initial telephone call actually happened with Premier Map back in 2010.
After hearing our factual information, ******* wanted to argue, but I halted the conversation by stating that
we are not wasting any more time on this matter and that we owe nothing for this scam. We believe this is
an advertising scam and have never authorized the advertisement copy, nor received any product
promised (as stated on the invoice}, and we are done with this claim. The last comment I was able to make
was that I would file a claim with the Better Business Bureau of Texas and we were abruptly disconnected
from the phone conversation by *******.
For your files, I have enclosed copies of all documents I have referenced regarding the conversations and
incidents related to this claim. Please feel free to contact me with any questions you may have.

Desired Settlement: see Attached document

Business Response:

We are showing an invoice # ****** for **** **** ***** School District. We show that *** **** is the person that placed the order for the advertising on 8-23-2010. Ms. **** verified the order with the verification department and gave them a maiden name ******* as the verification code for the ad to be processed. We printed and shipped the product on 12-13-2010 UPS tracking # ******************. This account was sent out for collections in error. The letter that was dated 5-9-2011 should have taken the account to a 0 balance at that time when we were showed the wrong logo was used. This account has been taken to a 0 balance. We apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/17/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This ad company offered to place magnets in clerks office in the county north of my home county. I declined to except offer, saying that I do not work that far away [50 mi]. I was billed for services not authorized $309.50.

Desired Settlement: Did get cust.svc. to eliminate bill after refusing to give my date of birth and being fully interrogated.

Business Response:

We are showing an invoice # ****** for ******* ******* * ******. We show that ***** ******* is the person that placed the order for the advertising on 3-6-2012. Mr. ******* verified the order with the verification department and gave them a date of birth ******** as the verification code for the ad to be processed. We printed and shipped the product on 6-27-12. We show this is the only account Mr. ******* has ever ordered. This account has been taken to a 0 balance by our accounts receivable department. We apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/6/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They keep sending my invoices for something I did not order. Never signed anything or comitted to anything.

Business Response:

We are showing an invoice # ****** for ********* ********. We show that ***** ******** is the person that placed the order for the advertising on 12-22-2011. Mr. ******** verified the order with the verification department and gave them a date of birth ********** as the verification code for the ad to be processed. We also sent his invoices through e-mail to ******************** at his request. It shows on 1-16-2012 Mr. ******** asked us to fax the invoice to him. He stated, he did not receive it when the billing department called him to inform him that his account was due. We printed and shipped the product on 4-16-2012 (see attached UPS track sheet). We show this is the only account Mr. ******** has ever placed with us, the only invoice that ever been sent to him. The same invoice has been sent to him at his request a few times, every time someone called him about his bill, he would ask for another invoice. We are sorry for any misunderstanding this may have caused but it is the same bill.

Consumer Response:

********* ******** does not do Buisness without a signed Contract.  And they should not either, When they called me the first time I told them I wanted to check them out with the school, I called the school they knew nothing about the T-shirts.  Next time  They called I told them I was not interested. They still keep calling me and I tell them I am not interested, still they call and call.   They have sent me a contract that they signed with the school it looks to be dated 9/28/2010.  Made out to Fulton Jr. High School. They Have crossed out Fulton jr high  and wrote in Carriel Jr high school on the contract.  This is simpley a scam and company should be shut down.

 I never ordered T-shirts they would need a signed contract to show I did, also this is not my Birth Date it is close but not it. I have reviewed their history on line and and It speeks for itself.

Regards,

***** ********

 

BBB's Final Determination: The parties could not provide sufficient information to support their positions nor were they were agreeable to make reasonable efforts toward resolving the issues of the dispute.

6/28/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company has repeatedly called me and my business for a long period - yelling - hateful - harrassing - and almost to the point of phone harrassment -. They would try to deal with me saying I owed money I did not owe - constant calls - I told them (***** for one) to put me on the no call list - They refused to do so and one caller after another kept calling -

Desired Settlement: criminal charges filed put out of business phone harrassment charges phone contracts canceled maybe even civil law suit filed by each individual involved calling citizens and business owners in reference to this scam.

Business Response:

We are showing that The ****** **** has been a customer of our since December 2008. We do not show that ******* ***** has called in to our customer service department to be placed on the do not call list. If you told a sales person to place you on the do not call list, that information was not sent to customer service. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. You are under no obligated to place an ad when you are called. We work some areas quarterly but you are never under any obligation to order from one edition to the next. We do not show The ****** **** has never been sent over to our collections department. We show that Ms. ***** has always paid for her order the day she places ads. We have listened to the last 2 calls made to The ****** ****, on both calls they spoke to ******* *****. On each of the calls they thank her for buying the new ad and the date she was placing them. We have those recordings if you need them. At no point did anyone yell, or become hateful at any time. We appreciate your business for the past 4 years and hate to lose you as a customer. We will put The ****** **** on our do not call list. Under Federal Law there is no do not call list for “business to business”. We will do everything possible to stop the calls. We apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

6/27/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We received a phone call from a ***** in the Fall of 2011, stating that she was calling from the Oneida Chamber of Commerce, saying that they were producing towels for the Oneida High School for their sporting events and would be interested in having our logo on the towel. I told her I would consider it, but that she needed to submit me a proposal in writing. She said she would, but first needed some info over the phone. I finally figured out they were not calling from the Chamber, but using that as their "in" to talk to me. She handed the phone over to some other woman, who said that she needed to just verify company contact information, which she did. She then asked to get my credit card info over the phone. I reiterated that she needed to send me a written proposal about the project and we would evaluate it as part of our marketing budget. She offered me a discount for paying over the phone. I told her that I didn't even have the company credit card info, as that was handled by our accounting department. When I hung up, I knew that they were suspicious, so I called the local Oneida City School District and they told me they had no such promotion going at all. I never received a proposal from them and instead starting receiving numerous phone calls saying we owed them over $300 for this towel. We have repeatedly told them that the district said they were not producing the towels and that we never agreed to do the promotion, so they should stop contacting us. We have been met with much hostility and was told they already printed the towels with our logo on it. I told them that was impossible, as we never supplied them with our logo. (They might have gotten it off our website, but that would be a very low res file and unacceptable for printing.) We continue to tell them to stop contacting us, and they continue to call and mail invoices. They are wasting our employees' time, something that they do not have a lot of, and certainly not on something ridiculous like this. Here is a link to a news article regarding the scam regarding the local chamber office and stating that the police are also investigating calls. http://www.9wsyr.com/content/news/your_stories/story/Oneida-Chamber-of-Commerce-calls-The-Real-Deal/aHAB9tB9TEalj5Y5mVWo8Q.cspx

Desired Settlement: They need to stop contacting us, or they will hear from our company's attorneys.

Business Response:

We are showing an invoice # ****** for **** *** ***********. We show that **** ***** is the person that placed the order for the advertising on 11-18-2011. Ms. ***** verified the order with the verification department and gave them a maiden name ***** as the verification code for the ad to be processed. We show we have left several messages for Ms. ***** regarding this account. Our representative talked to Ms. ***** and she stated she cancelled this order on January 6 2012, they asked her for the cancellation code and she was unable to provide one. The product was already in print and they explained this to her. At no point do we say we are with the chamber on school products. We have a Partnership Agreement with Oneida High School that they signed with our company. We believe that she talked to the wrong person to verify if we were working with the school. (Please see attachment of contract) In good faith we have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

6/21/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Called claiming to be associated with local sheriffs department. no such affiliation. was billed 83 dollars and told i would recieve proofs of product (magnets). never recieved proofs. got second charge on debit called company. was told they would not cancel and would not refund payments. when i requested a supervisor was told "she just stepped out". still have not recieved a call back.

Desired Settlement: would like to see monies refunded. and like to see a change in their company policy and/or ethics.

Consumer Response:

 Its all very creative, however, we did not recieve that copy of the proof. You can see where we did not sign for it. And in no way shape or form was there any automatic payment agreement, the representative did not even mention it. Refund the money and all will be forgotten.

 

Business Response:

He is stating we are being creative I’m confused by this statement. We have sent proof to you that the proof was sent by e-mail with the e-mail receipt. (See the attachments we sent on this complaint) If you look at the proof page you will see at the top that it states in bold print “If proof is not returned it shall be assumed correct” it is not a requirement to return it signed. The recording show the order was placed. The payment was set up with our accounts receivable department. We have decided to refund his last payment of $83.16 that he is stating he did not authorize due to we did not record that payment being set up for him. That will leave a balance on his account for $166.34 and the account will be past due. We will no longer be able to offer payments. Please send in the $166.34 for final payment on the account. We apologize for any misunderstanding this has caused.

Consumer Response:

I find it very convienent that the proof did not require a signature to be deemed correct, being we never recieved the email. And if there wasnt anything done wrong, why refund the payment before this complaint was settled. When we talked to our bank, they also agree the charges were fraudulent. There were nothing but empty promises. We would still like our first payment of $83.06 refunded. Why would we pay the remaining balance for a product that was promised to us over a month ago that we never recieved.

Business Response:


The first complaint you had made you stated you did not authorize the second payment to come out of your account automatically. You stated in your desired settlement that you wanted it placed back in your account, so we placed the second payment back in your account. We have never received a complaint that had a problem with us giving the money back to fast. On the proof we sent you the receipt showing the e-mail we sent. We informed you of a delivery of 10-12 weeks that is why you did not receive product yet. We feel it is in the best interest for both parties to cancel the account and refund the first payment as well. We still feel we provided all the required paperwork in this complaint.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

6/8/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Premier Impressions claimed I received an email on May 3, 2012, that i did not. It was not in my junk box either. It was not in my mail box. They said I ordered a magnet advertisement for $250.00 and I never did. I said they could send me a hard copy of the prospective ad and i would make a decision. Only, today, May 18, 2012 did I get a phone call from **** saying my order was complete. I said I never made an order and never received the email or letter in the mail. She said two women talked to me and I am being invoiced. I corrected her and said she listed my email incorrectly the first time, though her supervisor, ******** **** had it correct. I also spoke first to a woman and secondly to a man, not a woman. She then sent me the invoice after we stopped talking. I received it today at 10:33 Am, after I refused to pay for something I never ordered or even saw. **** called me again and I asked **** to speak to her supervisor. She put me in contact with a ******** **** and she was not helpful. I asked to speak to her supervisor, **** ****** who was out to lunch and supposed to call me back. I called back twice and was told she was out of the office and will call me as soon as she returns. I was also told my note was sitting on her desk for her to call me.

Desired Settlement: I want them to stop contacting me for services I did not order. I also want an apology for being spoken to rudely and being harassed for an order I did not make.

Business Response:

We are showing an invoice # ****** for ****** ****** ********. We show that ****** ****** is the person that placed the order for the advertising on 5-3-2012. She did not only talk to the sales representative but also verified the order with the verification department. The verification department went over the price of the ad, the ad size, publication and the ad content to be printed at the end of that call they asked her for a verification code. Ms. ****** verified the order with the verification department and gave them a maiden name of ***** as the verification code for the ad to be processed. **** is in our billing department she does not start making calls on account to offer a discount to unpaid accounts for 15 after the order has been placed. We sent Ms. ****** an invoice to her e-mail ************************  which she stating she never received. In good faith we have cancelled the order and taken the account to a 0 balance. We have also placed ****** ***** ******** on our do not call list.

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/7/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am consistently getting calls from this company and its affiliates...even after I have repeatedly asked them to take us off of their list. They tell me that my installment is due on the the next production of the community guide. At first, I thought one of the owners here had authorized this advertising, so I went ahead and paid it, and told them that we no longer wanted to participate and to please take our name off. However, over the past 3 years, I have been contacted by them numerous times. They are worse than a leech!!! I cannot get rid of them, even though they tell me "We are putting your number on our do not call list". This is pathetic. These ads have NOT been authorized by anyone in our company. I don't know what to do to make them quit calling. I am not paying them another cent. If they put our ad on their stupid community guides, it will be at their own expense, because it has not and will not be authorized here. They have told me that we will be turned over for collection. All I've got to say to them is...."GO AHEAD!". I'M FINISHED WITH THEM!

Desired Settlement: I NEVER want to hear from any of these companies again! It will absolutely make a nice person turn into a very hateful person!!! I've tried being nice, but I'm done doing that.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID 9064358, and find that this resolution is satisfactory to me, HOWEVER, I want you to know that each time one of your reps have called me, I certainly have asked them to not ever call this business again!  I find it hard to believe that out of the 8-10 times that I have been told that I WOULD be put on this list if I would just go ahead and pay the balance, NONE of your reps informed you that I had made that request.  

I am going to take this response as a promise that I will not be contacted ever again.  I'm just telling you now that if I do receive another call, it will be a waste of your time and mine.  I'm not paying another dime for any community guides, magnets, calendars or whatever else I am told that I owe for.  If I don't have a contract in writing where I have agreed to purchase something, it's not getting paid by me.

I do appreciate your response, and I'm sorry that it was not on better terms. 

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/7/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I recieved a phone to advertise an $300 ad in a local map. I said send information and I will look into it. She wanted my credit card over the phone I said no, I need see a contract before I answer. Well to them, it meant I said yes. I was a clear NO. Today, I asked about the invoice and send she said she can't cancel it. I didnt say yes, or sign anything or verify a yes on the phone. Its a lie. She also said I confirmed it with my birthdate. It was a 1 month, 5 days and 14 years off, so they didn't have my birthdate. Another LIE. THey also have it billed to my employers name at my address in Jupiter. My employer is in Boca. The phone number on the invoice is wrong too.

Desired Settlement: VOID the invoice.

Business Response:

We are showing an invoice# ****** for **** ********* ******. We show that ******* ***** is the person that placed the order for the advertising on 5-1-2012.  We showed that Ms. ***** verified the order with the verification department and gave them a date of birth as 6-6-1968 as the verification code for the ad to be processed. When we called her from our accounts receivable department she informed us that the verification code was wrong. We did cancel the order the ad was cancelled on 5-21-2012 and the account was taken to a 0 balance. We apologize for any inconvenience this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/7/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was called and a represenative stated they were with our local chamber of commerce, which they were not. I ordered what I thought were local maps with our advertisement, which we have not even received. I would not have ordered had I known they were not with our local chamber. I feel they misrepresented themselves and their product, again which we have not even received and have received a bill of $305.50 for.

Desired Settlement: I would just like to receive credit for the product we have not received and would not have purchased had it not been for the misrepresentation. Thank you.

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/7/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: when order was placed over the phone i was told that i had to pay with a credit card, i did so. we then recieved an invoice for the amount of $269.00. I personally do not make out the bills for my company, when the person recived the invoice she made out a check an was ready to mail. This invoice looks like there is an outstanding bill.we called the 1800 number and were told that the invoice should have showed a $0.00 bal and yes it has been paid. this is very very deceptive. i wonder how many other companies have been doubled bill. i have not recieved the maps that were ordered as of this time. i run a fair and upstanding company, i would never try to be deceptive as this company has been.

Desired Settlement: I would like the outcome of this matter to be: my order to be delivered as promised asap. and i would like a letter of acknowledgment. i want the company premire maps to state that this is a deceptive billing practice. if i do not recieve the maps 5/31/12 i want my money back, this is suffient time to fill this order

Business Response:

We are showing an invoice # ****** for ***** **** ******. We show that ***** ******* is the person that placed the order for the advertising on 4-12-2012. Mr. ******* verified the order with the verification department and gave them a date of birth as ********* as the verification code for the ad to be processed. When the order was verified with Mr. ******* he was told that an invoice would be sent out to him to hold for his records till the product was delivered to him. The invoice is sent out the next day before the payment is even posted to the account. No one did anything deceptive. If we had received a check from him and his account was paid the check would have been returned to him. As a company we feel it is best to cancel the order Mr. ******* placed with us due to the map will not be ready for shipping before May 31st as he was also told that it would take 8 to 10 weeks for delivery. We have placed a credit back on his credit card for $269.00 that he paid the day he ordered. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

6/6/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Fanfare Sports Marketing has been calling our local businesses (without us knowing) saying they are representing our school district and want them to advertise their business on t-shirts or towels that they will in turn send to us for sporting events. They ask for their credit card information and want to charge them $350 for this advertising. We HAVE NOT asked them to do this for us. When I contacted the company, I was told that we had a signed contract with them, which I don't think we have. I asked them to send me a copy of this contract and several days later have not seen anything. After reading several reviews online about this company, there are MANY complaints of the same thing happening all over the country even under some different company names. We are a very small community and we know our local business owners personally. We do ask them to support us at various times, but we do that ourselves, not from a business that has absolutely no authorization to do this for us.

Desired Settlement: DesiredSettlementID: Other (requires explanation) STOP CALLING OUR BUSINESSES AND TELLING THEM YOU ARE REPRESENTING OUR SCHOOL DISTRICT!! Take us off of your list, or whatever makes this stop completely!

Business Response:

We are showing we had a signed Partnership Agreement with ****** **** ******. We show that ***** ********* is the person that signed with us in 2009 and was in effect until 5-3-2012. We received a cancellation on 5-3-12 which ended the agreement.  We have been sending product to the school for the last 3 years. We only work schools that we have signed partnership agreement with and provide products to those schools. (please see attachment) We pulled the school on 5-3-12, no calls have been made to business in your area after the date we received cancellation. We appreciate you working with us over the last few years.  

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

6/5/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In Sept. of 2011, ***** ***** of ********** ******* (co-owner) was contacted by a ****, who identified himself as a sales person from FanFare Sports, and stated that they were working with ******* ****** **** ****** in Spokane Valley, WA to put together a t-shirt to be given away at the high school's athletic events, and that advertising from local businesses would be put on the back of the t-shirt. The cost would be $300.00 for advertising and that the t-shirts would be (2) units of 150 shirts in each unit for a total of 300 shirts. My wife told **** that she would need to check with me prior to placing an order. She provided **** her e-mail address for him to send her She presented this information to me, and I responded that we needed to find out more information about what the shirts were for and how they were to be used by the school. Since ******* ****** **** ****** is only 3 city blocks away from our business and our children had attended that school, it was easy to contact the school and find out information concerning. After speaking with multiple people in the admin. office and the atheletic department, including the cheer coach, it was concluded that no one at the school knew anything about the t-shirts, nor had anyone heard of Fanfare Sports. My wife and I concluded it was a scam and decided not to pursue any advertising medium with FanFare. However, prior to any additional contact with Fanfare, or re-contact by Fanfare, ***** received an e-mail stating that "Fanfare Sports would like to thank you for not only the purchase of your advertisement on the ******* ****** ** *************** *********, but your co-operation in our efforts to be "green" and allowing us to issue this "E" invoice". An invoice (invoice number ******) for $300.00 was attached to the e-mail. ***** contacted Fanfare Sports via the 1-800 telephone number that **** had provided, was told **** was not available, but did speak to a customer service rep. who insisted rudely that she had placed an order, and must pay the invoice. ***** told the rep. that no graphic for a logao or any information about ********** ******* had been provided, so what could they possibly have to even print a t-shirt. If any order had been entered in error by Fanfare, it needed to be canclled. The rep. responded that Fanfare already had the information they required, and that the shirts "had already gone to printing", so ********** ******* needed to pay promptly so the shirts could be shipped. ***** discussed this with me and we concluded that we would ignore the invoice. ****** received several negative phone calls from Fanfare Sports at the end of September and into October about paying the invoice and each time she responded that no order had been placed, and that ******* ****** **** ****** had never heard of Fanfare and that she would not be paying the invoice. The final call threatened to turn the invoice over to collection if it was not paid. No further contact was made from Fanfare from November of 2011 through to early May of 2012, when phone calls began again about paying the invoice. These calls were again ignored. On May 23rd a letter was recived from Fanfare Sports that contained a Final Notice that stated that "We have tried every approach we could think of to collect this debt. We have absolutley (sic) no interest in turning this over to a collection agency or attorney. However, we don't know what other choice your non-payment gives us". The letter calls for a check in the full amount or to "call us to set up a suitable repayment plan so we can avoid the collection route". The l;etter further states that payment or a call must be made within the next ten (10) days to avoid it being turned over to an authorized collection agency and all credit reporting bureaus. The letter lists a Statement Date of 9/12/11 and a Shipped Date of 12/01/11, with a Shipped To: address of ********** ******* ***** *** *** *** *********** at the business address and not ******* ****** **** ******. ********** ******* did not receive 300 t-shirts in Dec. and a call to ******* ****** ** concluded that they did not receive 300 t-shirts in Dec. either.

Desired Settlement: Transition Studios simply desires the billing to be cancelled, as no order was placed, and no merchandise was received. The selection of "A delivery regarding receipt of unordered products" was chosen on the BBB form under "Primary Nature of your Complaint" becuse it most closely fit the complaint. ********** ******* would like this complaint to included in the BBB listing for this company, which has earned Fanfare Sports (Universal Adcom) an F rating. A cpmplaint will also be entered with the Washington State Attorney Generals Office.

Consumer Response:

 

As stated in the initial complaint, NO order was placed or verified by ***** *****.  ***** insists that she did not provide her birthdate at any time during any sales call.  The name *****l appears only on public records and not one she would use in any phone conversation.  We have also spoken with ***** ******* (the athletic director at ******* ****** **** ******) today (5/30), who has stated that there is no valid "contract" with Fanfare Sports, and that there have been other issues like this one that they are going to pursue stopping.  There is no "*******" at ******* ****** **** ******.  There is a Mrs. ********, who is the receptionist and only answers phones.

***** ***** received a phone call from Adcom yesterday (May 29).  The customer service rep. stated that the invoice action is being cancelled and the balance taken back to -0-.   If this is true, then the matter is satisfied with the BBB.  If not, we will pursue further with the Washington State Attorney Generals Office.

 

 

Business Response: We feel we have done nothing wrong. Please see the attached documents showing that we have a contract with the school. In good faith we have taken this account to a zero balance. 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

6/5/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Universal AdCom acting as Premier Impressions contacted us for the final installment of an agreed upon series of ads. First we were told to update information for the same size ad on a magnetic community phone number list for local emergency and city services. Then they called again and said that the demand to be on the magnet was so great that they had to change the layout and BONUS for us, we would now get a 4"w x 3"t ad space instead of the smaller original ad. They also said that it would now be a calendar instead of a phone number list for local emergency and city services. They asked for the ad file to be emailed to them and that it would cost a final $399.50 to complete our agreement. When we received the magnetic calendar the ad space was 4"w x 2"t. Someone had changed the layout of our ad, changed fonts and changed colors such that blue ink was on blue backgound in places. It was not the ad we sent nor the ad we are being billed for. We were also the ONLY company on the calendar not a whole bunch of companies on the community magnet. When my office manager, *****, contacted them on the 19th of April and spoke with *******. She asked ***** to email her the information, which she did the same day. On April 23, ***** called again as we had not heard back from *******. ******* stated that the email never came so we emailed it again while on the phone. ******* stated that she would have to look it over and get back to me and that she did not know when that would be because she had other accounts to deal with. ***** phoned again on April 26, and spoke with *******. ******* had not yet read the email and so did at that time. She asked what was wrong with the ad despite the list of problems in the email. She avoided answering questions posed as to how the discrepancies in format, ad size and how we are the only company on it. She also would not address the misrepresentation of the previous sales reps who told her about ad size and how many advertisers there were. ******* ended the conversation saying there was another type of magnet in print. She said she would go ask about the magnet currently in print but as she has to go through several departments and has other accounts to deal with she does not know how long this will take. ***** asked if she would please call back today because we wanted it resolved and not to be put off for another week. ******* stated she did not know when she would call back but that when she had answers she would call back. It is important to note that we have tried to get off their call list for at least two years now and each time they say that we have to finish our series of ads before that can happen. Our previous ad on the 2012 Community Guide was printed before proof was sent or approved and it had incorrect business information on it.

Desired Settlement: As we have not yet paid for this ad we either want the charges waived. If this is not possible, we want to be able to re-format our ad for the correct ad space and get new calendars printed with the ad we provide. This second choice is not something we are hoping for as we are now going into May. We would prefer calendars to come out in December and be available for an entire year, rather than come out in May and be from May to May. And most importantly, we do not want Universal AdCom or any of it's other companies (i.e. Premier Impressions, et al) to contact ******* for future sales or publications.

Business Response:

We are showing invoices for ******* **** ****. We show that **** ****** is the person that placed the orders for the advertising. We had to call the customer on this complaint. We have resolved the problems he was having and let him know how it happened. Yes, he did send in ad copy for his advertising. He had several accounts the ad copy came in for one of the ads. We did not know to take that ad copy and place it on all of the other orders. It was attached to the ad that he had placed that day. We printed and shipped one of his accounts and it did not have the ad copy that he had sent in, so we are refunding that account. We cancelled one of the accounts he said he did not want (the Maps) and we are refunding that account as well. He will be receiving a refund from us in the amount of $ 524.50.  We feel we have resolved this complaint with the customer. We apologize for any inconvenience this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/3/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Comment: On 1/12/12/ a sales representative from Premier Maps from Davenport Ia., based out of Arlington Tx. contacted my 82 year old mother about putting her business ad on a city map for Sterling Ill.. They made it sound as though they were representing several local busineses in the Sterling, Rock Falls area and that she would benefit from having her busines ad on this map. After the sales rep made there pitch they asked for a credit card number in which I gave them mine over the phone, and they said the finished product would be sent in a few weeks. After four weeks we contacted the company at which time they told us it would be six weeks, well the maps finally showed up around the first week of March. When my mother opened the package she found only six maps in it and the only ad that was on the map was hers except for the ad for ********* ****** ****** ****** which after contacting them they knew nothing about and the map in which this company used is more then 20 years old. This company charged my credit card 250.00 for six maps that are way out of date and only had my mothers busines ad. I feel that Premier Maps has misrepresented itself and I am requesting further guidence in this matter. Thank You. P.S. Disreguard thi message that was sent previous to thisne please and again Thank You. ***** *****

Desired Settlement: Refund

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/24/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I've done business with Premier Maps aka Universal Adcom for the past couple of years. This year (2012) I told them I didn't want to advertise this year b/c I didn't think it was doing any good. They called over and over leaving voicemails and lowering their price and I said NO. I just got an invoice for $350.00 with a box full of maps that I didn't order. When I called they said they had my birthday as confirmation that I had ordered them. I told her I didn't plan on paying and she told me that I was being turned over to collections.. I told her good luck.

Desired Settlement: I'm not paying an invoice I didn't order...They can have the maps back

Business Response:

We are showing an invoice # ****** for ************ ******** ********. We show that **** ****** is the person that placed the order for the advertising on 2-13-12. Mr. ****** verified the order with the verification department and gave them his date of birth as ********* as the verification code for the ad to be processed. His last ad that he order on 1-3-2011 he verified it by giving a maiden name as ****** to process that order. He has only placed 2 orders with us and both ads have different verification code. In good faith we have taken the account to a 0 balance.  

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/22/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Universal AdCom/Premier Impressions mislead you into advertising on their community guides, maps & calendars. Never do they tell you that when you make a verbal agreement to print that you go into a rotating system and are then expected to advertise on all of these items quarterly. Three items - quarterly. They call on a continual basis - every 15 minutes most days and never leave a message. The call always comes "Anonymous" or "Unknown". The tell our receptionist that I have paid for a product and need to approve. When I get on the phone they want payment for a product that "I agreed to ". I have been trying to get out of this circle for over a year. They are still calling multiple times daily. It is total harassment. They don't give up, they won' t stop calling. No matter who I talk to "it's the last payment and then I'm finished". I have names of people I've spoken to - when I reference their names, magically they don't work there. I don't know how to stop this.

Desired Settlement: I want them to stop their harassment. Their multiple daily calls have to stop.

Consumer Response:



I have asked every single sales person to take me off the call list.  They use extreme high pressure.  They tell our receptionist that I have "paid" for an ad and they need my approval.  When I get on the phone they tell me that I "committed to a year - not a quarter" and that I am obligated to the ad.  They offer me a "discount" if I "pay today over the phone".  It is VERY high pressure - with multiple calls per day.  The last person I spoke to was **** - his "direct" number is ###-###-####" which happens to be the "direct" line to ****** ****, *** **** and *****.  After I was on the phone with the last sales rep - ****, he transferred me to his supervisor **** in Memphis.  Again - the offer to a very reduced rate - but I must pay over the phone.  It's unethical and high pressure.  **** told me that he would "hate for them to have to take further action" with me.  I never signed a contract, so what he means by further action is disturbing - and that was a verbal threat as far as I am concerned.


I appreciate that in the letter they will take me off their call list, but the business practices need to change. 

 

Business Response:

We are not showing anyone has ever called into customer service and request they be put on the do not call list. Like I said before you are under no obligation to place an ad from one order to the next. We do not have a office in Memphis – One of our competitors are in Memphis, TN that is not our office you are referring to. I believe you are being contacted by more than one company. We have placed you on our do not call list. As I said before, if it was our company we are sorry for any misunderstanding and we apologize for any inconvenience this has caused you and your business.

Consumer Response:


I have reviewed the response made by the business in reference to complaint ID 9039339, and find that this resolution is satisfactory to me.  As I want this to end, I will accept the response.  However, I want to make it perfectly clear that I ask every time the company calling and I know it is always the same company.  I wouldn't have sent in this complaint if I wasn't.  As along as I am never contacted again then I am satisfied.  They do need to talk to their sales people though because the business philosophies couldn't be more worlds apart.

Regards,

***** ************

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/21/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They are calling my chamber members and telling them they are putting together the new directory for the Chamber of Commerce. This is NOT true. They have obtained my member information from my website. I am very upset about this. I called them (tracked the number down) and I have never dealt with a more scamming and unprofessional group of people in my life!

Desired Settlement: I want them to quit calling my members!!!

Business Response:

We do the Gaines community guide magnets and maps in this area every year. We are not showing we are working with the Seminole Area Chamber of Commerce on either product.  We listened to the sales representative and did not here the chamber of commerce mentioned. We feel someone misunderstood about our distributions. We have a distribution agreement with ******** ****** *** and a Letter of Endorsement with City of Seminole (please see attachment). The sales representatives only mention, the endorsements and distributions we are set up with, and have signed agreements with. We did not work from or call from her member list as she has stated, we call every business in the county to give them the opportunity to advertise their business on our product. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/16/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Every week for the past six months or so, I've received a phone call from this company to my business (***** **** ****** ****), doing business as "Hometown Productions" trying to sell advertising space on local maps. Every week, I tell them "no" and ask them to take me off their call list. I have been told "okay" by most of the representatives that call, but I always get a call again (sometimes multiple calls) the following week. I have been hung up on my representatives, I have been spoken to rudely, I have been lied to. But, I always get additional phone calls. My request to speak to a manager (on multiple occasions) has been met by a prompt disconnect of the phone call. The last time, I told them if they called again, I would report them and this is where we are now. It is harassing and disruptive and I will continue to hang up on them every time they call.

Desired Settlement: I do not want to receive any more phone calls from this company.

Business Response:

We are showing that ***** **** ****** **** has been a customer of our since May of 2011. We do not show that anyone has called in to our customer service department to be placed on the do not call list. If you told a sales person to place you on the do not call list that information was not sent to customer service. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. We appreciate your business for the past year. We will put **** ****** **** on our do not call list. Under Federal Law there is no do not call list for “business to business”. We will do everything possible to stop the calls. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business.

Consumer Response:


I have reviewed the response made by the business in reference to complaint ID 9017293, and find that this resolution is satisfactory to me. But, I do want to make it clear...I asked every single customer service represtentative that EVER called me (and there must have been 50 of them) to have us removed from the call list.  Multiple times, when I asked to be transferred to a manager,  I was promptly disconnected.  Clearly, there is something in that process that is not working well. 

Thank you for the response and I appreciate being removed.

Regards,

***** *****

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/10/2012 Delivery Issues | Complaint Details Unavailable
5/10/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This is the 2nd time the promised that we would be the only HVAC business on product and we are not. When they called I asked several times you guarantee that we are the only one. Because you said that last time. They said it would not happen again. Call them on it and they will only give me 1/2 my money back. I fill it happen 2 times the 2nd time i should get more than 1/2 back.

Desired Settlement: Pay it back i can understand once but not 2 times.

Business Response:

We are showing an invoice # 393664 for ******* ******* Inc. We feel our repeat customer base is the most important to our company. We are pleased that you gave us a second chance after the first time you were not exclusive, and we apologize that it happened again. We have taken you account to a 0 balance. We show that $149.75 was credited on 4-26-12 the second credit was issued today 5-2-12 for the remainder of $149.75. Again we apologize for this happening to you twice and we appreciate your business.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/3/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Primier Impressions would call at odd hours, several times a day. The caller would insist that I purchase magnetic advertisement for a business, that is no longer operating. Problem is they will not take no for an answer and I do not live in that city. Yet, they sent the business cards with no permission what so ever with a $389.50 invoice. I am retired and closed my business and do not need these cards. Another business owner has called me asking questions about this company. Which made me suspicious. None of us called this company to advertise our business. I do not know how they got our information. The other business stated that they too did not order any of these so called advertisements. She has called other business's who is on the advertisement and they have the same problem with this company also. I have sent back the product.

Desired Settlement: I want them to take my company name and personal information off their list and not be able to do this to other businesses.

Business Response:

We are showing an invoice # ****** for *** ******* ******** * **** **********. We show that ******* ********* is the person that placed the order for the advertising on 1-26-2012. Mr. ********* verified the order with the verification department and gave them his date of birth as ******** as the verification code for the ad to be processed. He is stating that he is called at odd hours. We only make calls from 8:00 am til 5:00 pm central time. If you call the customers phone # that is on the ad ###-###-#### his answering machine states the company name on it. If he was out of business why would they still answer the phone as All Purpose Plumbing when you call. We sent Mr. ********* a proof of his ad at his request to his e-mail ******************* (please see attachment) He made several changes to the ad he changed (Proudly supporting & serving McMinn County for over 40 years and added Mention ad for free estimate) In good faith we have taken the account to a 0 balance.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

5/3/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Ths was done through my business name: ******* ***** ****. --Universal Ad Com contacted me by phone severla time for local advertising for the Biloxi Library. I didn't want their services at first do to pricing. The reduced the price over several calls to a more afordable price. I aggreed to the purchase. An hour later my bank called me and stated the charge was being billed internationally out of Britain. My bank did not authorize the charge because I have International blocked charges. I contacted Universal Ad Com/Quality Assurance and let them know I do not want anything that I do not participate in international companies. The assured me the transaction would be cancelled. they gave me a concellation code of ******. The next day I received a pending transaction on my account for the amout. Universal Ad Com fraudulently charged my account after they were initially denied payment and after they was told I did not want their services. I have attempted to talk to a supervisor several times at different hours on Friday 4/27/12 and again on Monday 04/30/12, only to be told the supervisors are in a corporate meeting every time regardless of the time I call.

Desired Settlement: I would like to have a refund within 10 business days.

Business Response:

We are showing an invoice # ****** for Randy’s Quick Lube. We show that ***** ***** is the person that placed the order for the advertising on 4-25-12. Mr. ***** verified the order with the verification department and gave them his date of birth as ********** as the verification code for the ad to be processed. He called in and cancelled the order on 4-27-2012 two days later. The payment was put through on 4-26-2012 before Mr. ***** called in. He said the bank called him and told him someone was billing him from Britain. We do not do international transactions. All of our deposits for the company are done in Texas. He told us his bank stopped the payment from going through. If he can provide us with a copy of the cancelled check front and back we will have no problem refunding the money. The way we were told is the check is going to come back to us. We do not want to refund if the payment is going to come back to us. We hope you understand our concern. If the check has not been returned to us in 30 days we will issue a full refund. The ad has been cancelled.  

Consumer Response:


I have reviewed the response made by the business in reference to complaint ID 9011588, The company has refunded my account and it posted yesterday.

Thanks for your help in the matter.

Regards,

******* *****

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/25/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a phone call from a woman stating that they would be able to get me jobs for my painting business through Polk County and Ankeny. She never once stated during the converstaion, that lasted 30 mintues, that this was for advertisement. She said that if I made a payment of $300.00 that we would be working for Polk County painting. I gave her my debit card information and made payment arrangements with her to pay $100.00 a week. They tried to take out the payment 2 days early. I looked up their business information and found out that it was for advertising on maps! I do not want this service. I tried calling the number back to cancel but no luck. I did receive an email with an invoice but they do not accept return emails and no website can be found for this business. I contacted my pre paid card in case they try to charge me. I do not want this service.

Desired Settlement: I want to cancel this, I am having no luck getting ahold of anyone at this company. I DO NOT WANT TO BE CHARGED FOR THIS! She mislead me and I do not want to pay for this.

Business Response:

We are showing an invoice # 405035 for ****** ********. We show that ******* ****** is the person that placed the order for the advertising on 3-30-2012. Mr. ****** verified the order with the verification department and gave them his date of birth as ********* as the verification code for the ad to be processed. He did not only talk to the sales representative but also verified the order with the verification department. The verification department went over the price of the ad, the ad size, publication and the ad content to be printed at the end of that call they asked him for a verification code. We sent Mr. ****** an invoice to his e-mail ***************************  our phone # is on the invoice. We do not show he has ever called in on this account. The sales representative may have told Mr. ****** this would help him get business out of Polk county area, but not work for Polk County. I have never heard of someone paying money to receive jobs from the county. In good faith we have cancelled the order and taken the account to a 0 balance.

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/19/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company called said they were selling bags for our local library..I told them we would order the totes, but later became suspicious because when we called our local library, they did not know anything about this matter....I tried to call the number the person gave me but the number wasn't working...On two separate occasions I told them to cancel the order not many days after we ordered..I told them we did not want the product and explained why...They refused to cancel the order and were very rude on the phone and would not confirm the cancellation, saying I gave them a maiden name over the phone...They sent to us 2 of the bags and sent the invoice...I feel they should have cancelled the order the first time I called. I do not feel like we should have to pay for this invoice....and they should use better business ethics when someone wants to cancel an order.******* ** ********

Desired Settlement: I just want the invoice voided....we do not want this product or our names on their product

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/18/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The representatives of Universal Adcom engage in deceptive and dishonest practices to prolong customer use of Universal Adcom's product (advertising magnet). This practice occurs via phone conversation. Despite multiple requests to discontinue business with Universal Adcom, representatives consistently reply with "the magnets have already been printed but this will be the last time." This consistent technique has drug us along for nearly a year and a half at great expense and has never ceased as promised. Again today (3/20/2012) I was called by "upper management" and told that I "confirmed the order and the magnets were already printed." I have requested to cancel future business for at least the last three contacts with Universal Adcom representatives and the consistent technique used despite promising to cease is unethical. Comments made by Universal Adcom upper management indicated that there was knowledge of some questionable practices by their representatives.

Desired Settlement: Protect other businesses who have fallen prey to Universal Adcom's practices

Business Response: Please give us more information on this customer. The phone # on the complaint is for ***** ******* ***** and we do not show an invoice for ths company. Please help.

Business Response: Please give us more information on this customer. The phone # on the complaint is for ***** ******* ***** and we do not show an invoice for ths company. Please help.

Consumer Response:


In response, Universal Adcom requested our account number and stated that our business name did not appear in their records. Our business name has appeared on Universal Adcom's product and the Bill To since June 2010. Regardless, the complaint is the same filed by many businesses through the BBB. I have resolved my issue with Universal Adcom by ceasing future business, however, other businesses should be protected from Universal Adcom questionable sales techniques as identified in the multiple complaints.

Regards,

****** *********

 

Consumer Response:


In response, Universal Adcom requested our account number and stated that our business name did not appear in their records. Our business name has appeared on Universal Adcom's product and the Bill To since June 2010. Regardless, the complaint is the same filed by many businesses through the BBB. I have resolved my issue with Universal Adcom by ceasing future business, however, other businesses should be protected from Universal Adcom questionable sales techniques as identified in the multiple complaints.

Regards,

****** *********

 

Business Response: You stated that you resolved the complaint with Universal Adcom..Just to let you know that every ad that is placed with our company goes through a verification process. We have a verification department that go over the entire ad the ad size, price, publication and the ad content at the end off every call they ask for a verification code. If the ad does not get verified that order does not go to invoicing. I do hope the everything was taken care of for you. I was able to find 2 invoices under the city of chiefland. It shows that customer service placed you on the do not call list. Thank you for your business. Hope the best for you and your company.

Business Response: You stated that you resolved the complaint with Universal Adcom..Just to let you know that every ad that is placed with our company goes through a verification process. We have a verification department that go over the entire ad the ad size, price, publication and the ad content at the end off every call they ask for a verification code. If the ad does not get verified that order does not go to invoicing. I do hope the everything was taken care of for you. I was able to find 2 invoices under the city of chiefland. It shows that customer service placed you on the do not call list. Thank you for your business. Hope the best for you and your company.

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/16/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I would like to file a complaint against Universal Ad Com also known as Premier Impressions.
I am a Realtor In the state of New Mexico. I was offered magnets for $249.50. I received a bill for that
amount and it was paid with ck # 6987. Meanwhile, I did receive a box of about 12 magnets. I was also
offered 500 calendars for $380.00. I did pay this amount but I have never received anything.
Meanwhile, I found out that my Real Estate Company, Steinborn had been billed for the magnets as well
and they had sent in a check for $249.50. By the way, the magnets are very poor quality and they curl up
with time.
My husband called the Ad Com company and spoke with ******* and she assured him there would be a
refund. This has been more than 6 weeks ago. Meanwhile, I am receiving harassing phone calls, that
inform me that I have to buy advertisement from them, and I owe more money. Most recently, Premier
Impressions, sent another bill to Steinborn, asking for an additional $150.00 for 500 calendars that I
have never received. A representative named ******** **** called me today to talk to me about my
account. When I had placed the order for the calendars, I was told that the amount for the check was
$380.00 and this person was telling me that this was not the case. She also said that I should not have
ever gotten the calendars. She told me there would be no refund for the double billing either. She is
adamant that I pay another $150.00 to this company of which I have received no calendars, and
requests a credit card or pay over the phone.
I would like the Better Business Bureau to assist In having the Ad Com, Premier Impressions cease to
contact me on the phone. I would like to have a refund of the double billing $249.50 and the $380.00
for no calendars received.
T
******** **** was the name of the last Premier Impressions harassing call

Desired Settlement: see Attached document

Business Response:

We are showing an invoice # 379249 for ********* * ********** **** ****** for the Dona Ana community guide magnets for $249.50. We show another invoice # 381867 for ********* * ********** **** *****e for Calendars in the amount of $400.00. We show that the payment that was made for the calendars was returned from the bank(returned - advised not authorized) We show a double payment came in on Invoice # 379249 and was applied to her open account invoice # 381867 for calendars. She sent you a copy of that invoice for amount due $400.00 when we applied the over payment it left a balance of 150.00 on that account. The calendars are a single ad product and are printed when they are paid in full, that is why she has not received them. We have explained this to the customer on thought she understood. We apologize for any misunderstanding I hope this helps. Please advise if you need anything else from us.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/16/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Back in December 2011 our organization received a call from a rep at Universal Adcom (Totes To Go). The gave a us pitch that we paid for advertising on grocery bags we would receive 25 complimentary bags. To this day we STILL have NOT received the bags. I thought it was odd they pretty demanded payment that day and couldn't wait till I got back from vacation. We paid the $509.50 with a credit card. I am not able to reach them via email, phone etc to confirm our logo was even printed on the said bags.

Desired Settlement: All I am asking for is the 25 complimentary bags.

Business Response:

We are showing an invoice # 389538 for *** ****** ******* *** ********. We show that ******** **** is the person that placed the order for the advertising on 12-28-2011. We are showing the product was printed and delivered. See attachment for delivery by UPS. The product was for the store to hand out. The advertisers receive 2 when they are shipped to the store. It shows the complaint was made before the delivery of product. We do not understand why the customer could not get in touch with us. We are open 8am to 5pm Mon-Fri. We apologize for any inconvenience this may have caused. Thank you for your business.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/11/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Universal Adcom has called numerous times and each time we are required to purchase calendars, magnets, etc, because we are "locked into a contract". We do receive a below grade product, but enough is enough.

Desired Settlement: Stop calling our business!!! No more!! We are not under contract!!

Business Response:

We are showing *** Inc has been a customer of our on a couple of our products. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnet, calendars and maps. Your company is under no obligation to place an ad from one edition to the next. You are not under any kind of contract with our company. We do not do contract with our advertisers it is sold one edition at a time. We would like to let you know that we have placed a credit back on your credit card for $1200.00. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business.

Consumer Response:


I have reviewed the response made by the business in reference to complaint ID 8973083, and find that this resolution is satisfactory to me.  Do not contact us again. Thank you.

Regards,

****** ****

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/4/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The vendor solicits "letters of endorsement" from public service agencies in exchange for "100 free magnets" or "100 free maps," then uses strong-arm sales tactics to local businesses, including misrepresenting the agency endorsements, to pressure those local businesses to purchase advertisements on the "free" maps or "free" magnets, at exorbitant fees. Our agency had previously in 2007 and 2008 participated as an endorser for magnets and maps in several communities within our county, but upon learning from local businesses of the tactics allegedly used by salespeople from Universal Adcom, our agency decided to terminate all current and future business with the company. I notified the vendor by fax, telephone, and U.S. mail in December of 2009 that our agency would NOT renew any existing endorsements and that we wanted our agency from all current and future contact lists that this vendor might use. The vendor has now twice, once in the summer of 2010, and again today, March 9, 2012, sent to our fax line, unwanted "letter of endorsement" agreements to be signed and returned. These faxed solicitations are deceiving because they provide NO information about the methods or tactics that Universal Adcom uses to engage the advertisers who ultimately pay grossly inflated prices for products that are not particularly useful, and these faxed solicitations encourage someone at a low level in an agency to "endorse" Universal Adcom without any understanding of the consequences.

Desired Settlement: As we've notified this company on multiple occasions, our agency will NOT conduct business with them, and we DO NOT WISH TO BE CONTACTED AGAIN, EVER!!!

Business Response:

We are showing that the **** ****** ********* ********** has worked with us in the past. We have enclosed the last 2 copies of the Distribution Agreements **** ******** signed and the cancellation we received on 3-9-12 (See attachments) We received a letter from Mr. ******** on 3-9-12 and he sent a copy of a letter he said he sent to us in 2009 that we did not receive or we would have cancelled the distribution with him. We apologized to Mr. ******** and let him know that we will not contact him in the future. He stated that we just sent over the distribution to his office. We called and the lady that our PR department talked to said Mr. ******** was not available to send over the distribution agreement and she would make sure to give it to him. That is the reason they were faxed over. If someone else would have signed them and sent them back, we would have called to find out why he did not sign it. In the agreement it states that by signing it will allow UAC to mention that the free magnets can be obtained at your location. Our pricing is for the advertising space and the printing of the product so that they can be free to the public. We have pulled the agreements and have place Lake County Emergency Management on our do not call list. We apologize for any inconvenience this has caused.

Consumer Response:

April 4, 2012

 

I must say that I'm a bit concerned that the business has stated they did not receive my prior requests for our organization to be removed from their lists, as I have two separate fascimile machine confirmations indicating successful transmission of such requests to their fax number, but I suppose that is a moot point at this time.

I appreciate your assistance in resolving this concern, and I hope that the business will follow through with their stated resolution to remove our agency from their contact lists.

 

Thanks,

**** ********

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/3/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In November of 2011 I was contacted by a representative from Fanfare Sports Marketing. The purpose of the call was to get me to advertise my home day care on tote bags that were being purchased by a local high school within my area "**** ****** ****** *******." Fanfare informed me that I would have an opportunity to see the bags prior to any distribution. To date I have not received any information from Fanfare except an invoice and removal of money from my account. These bags were to be distributed within 8-12 weeks (during the football season) of the invoice which is dated November 21. On February 6th I contacted Fanfare regarding this issue and to date March 15 nothing has been done in this regard. I contacted Fanfare regarding my invoice#****** and spoke with my representative ******. I was given the run around when I asked to speak to the Manager. A ******* answered the phone and I explained the situation to her because she stated that she could not refer me to the supervisor until I explained the situation to her. When I asked for a refund, ******* placed me on hold because she stated that she needed to speak to a supervisor. She gave the case back to ****** and both refused to allow me to speak to a supervisor indicating that she was in a corporate meeting. ******* told me that ****** just arbitrarily picked up the phone and ****** told me that ******* gave the case back to her since the case is assigned to her. ****** picked up the line pretending she was ******* and when I recognized that it was not the same voice I told her and asked why she had picked up the phone given that at times during our conversation she refused to repsond to my questions and promised a call back from the supervisor before the end of the day. The day ended and I still did not get a call back. They were both playing games and I am extremely, extremely upset at their unprofessionalism and simple rudeness. They were an insult to me.

Desired Settlement: I want my $300.00 back. I am a small business and cannot afford to waste money or time with a bunch of liars and rude people. They failed to make good on their committment and therefore I am requesting that my $300.00 be returned expeditiously.

Business Response:

We are showing an invoice# 383473 for *** ******** *********. We show that ******* ***** is the person that placed the order for the advertising on 11-21-2011.  Ms. ****n verified the order with the verification department and gave them a maiden name **** as the verification code for the ad to be processed. We are very sorry for the late delivery of your product.  This is not how we take care of our customers. When you asked to speak with a manager one should have been placed on the phone or called you back within the day. Please except our apology for the conduct of our customer service staff. We will make sure this does not happen to anyone else. We have cancelled your order. We have taken the account to a 0 balance. A refund will be issued to you today. We apologize for any inconvenience this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/2/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We ordered Totes-to-Go (dba Universal Ad Com) bags for the Geneva Chamber of Commerce Business Expo at Geneva High School on February 16, 2012. We were told the chamber would receive 500 totes and Universal only sent 180 bags (36% of the order). Every one who walked in the door was supposed to get one. We paid $349.50 for our ad on 500 totes. There were other companies who also paid for their ad on the bag. We had spoken to ****** from Universal Ad Com on 2/29/2012, they first tried saying that it was "up to 500 bags" depending on the amount of companies on the bag. Then they were willing at first to give a free advertisement when our Chamber orders again or $100.00 check. We did not want free advertisement; we wanted $224.00 reimbursement for the uncompleted order. We asked to speak to the manager, who ****** told us was **** ******, and she wasn't available to talk with us. We were told that our Chamber of Commerce had a contract with them. We checked with the Chamber President ----absolutely NO CONTRACT. Everything was done by phone, no rep. came to Geneva. We then called the next day 3/1/2012 to speak with **** and she wasn't available again, at that time we were told by ******, **** had decided to print the rest of the bags and send them to the Chamber of Commerce and that there was not going to be any checks given to any one at all. We had, then told ****** that WE WERE NOT SATISFIED WITH EITHER OFFER and wanted to speak with **** ******. Even if they want to print the rest of the bags --- there is no way I can reach people outside my area that came to the Expo. That was my main reason for ordering those bags. My calculations, they should reimburse me $224.00 for not supplying the full order. At the time of initial contact, I was told only one business category would be on the bag. I was not told that they would print "up to 500" bags depending on the amount of companies ordering. -- As they are saying. We then called on 3/2/2012 to speak with ****, and again not available. We gave ****** our number and asked that **** call us before the end of her day which was 6:00 pm our time. If she did not call we were contacting the BBB. She did not. It is now 3/4/2012 NO ONE from Universal Ad Com has called. None of these things were told to us up front, but after the facts, I am very dissatisfied and will not use this company or recommend this company at all to anyone because of the dishonesty, misrepresentation and their fraudulent actions. Thank You **** ******, Funeral Director & Owner*** ********************* 0r ###-###-####

Desired Settlement: We would like to be reimbursed $224.00 for totes that was said that we would get ("500" and 180 recieved). The expo is over and people we were to reach are not available now.

Business Response:

We are showing an invoice # 374334 for ****** ******* ****. We show that **** ****** is the person that placed the order for the advertising on 10-3-2011. We show that Ms. ****** gave credit card information to the verification department they day she placed the order. The sales representative should have said it is upto 500 bags. We are very sorry if that was not stated to you when you placed the order. We apologize that the manager did not call you back when you requested for her to do so, we will be looking into that and handle it accordingly. We have agreed to take this account to a 0 balance. We have issued you a credit back on your credit card for the full balance $349.50. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/2/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: To whom. it .may_ concern, ********** *** received .a phone call asking ******** ******
Sr ifhe was the business owner and to verify by giving his birthdate. They proceeded to
speak to him to advertise his business with **** **** ****** by having his business
name printed on a towel. Mr ******* told them his wife handled advertising and they
would have to call back to speak to her but, they could mail him information on that.

After about a month we started receiving phone calls saying we owed them over
$300.00 in advertising fees. We have never given permission for them to advertise for us,
we never received a bill or any information whatsoever and did not know who was billing
us over the phone. They wanted us to pay them over the phone with a credit card because
they said ***** Sr approved it by giving his date of birth. I finally spoke to one of the
women that were calling here and asked the name of the company and her contact
information. I am told it is Fanfare Sports 2921 Ave E. Arlingtron, tn. 76011.
Fax# ###-###-####, invoice # 370972 her name is ******** ***s ###-###-####. I
contacted **** ****** and I was told there had been no advertising done for ******* and
Son, I pulled up Fanfare Sports and found this is a scam, at which time I contacted
***** ****** at the better business bureau. I would like to file this as a complaint with the BBB.
at this time. I see this company has an F rating and 394 complaints with the BBB. If you
need any further information please call me .

Desired Settlement: see Attached document

Business Response:

We are showing an invoice# ****** for ******* * *** **** ******* LLC. We show that ******** ******* is the person that placed the order for the advertising on 9-14-2011.  Mr. ******* verified the order with the verification department and gave them a date of birth as 5-18-61 as the verification code for the ad to be processed. This was the first order that was placed by ******** *******. We sent an invoice on 9-14-2011 a second notice on 11-14-2011. There has been several calls made from the collections department on this account and they have explained to the customer they could not be printed till the payment was made. They were never told to cancel the order or the calls would have stopped. They were calling for the payment so they could be printed. We do not print single advertisers without payment first. We are not a scam, we work with many schools across the US and provide products to the schools to help them raise money for their school. We have a Partnership Agreement signed with Memphis Fairley High School (see attachment). We have cancelled invoice # ****** and no further collection calls will be made. We apologize for any inconvenience this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/30/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In December 2011, we received a call about 're-upping' to produce a second map with an ad about our organization. The salesperson spoke to a rather new staff member who didn't know that we had NOT participated before. After reviewing the proof, it became clear that this was below our standards and we asked to cancel the order. At this point, we were told QUOTE: "the cancellation has been noted. You will receive a follow-up with the confirmation number." Of course, that never came and we have been harassed for two months now for payment. They indicate that we were outside the 10-day cancellation period and had to pay. We still have yet to receive the maps (now three months later) and the calls continue to come in. We cancelled the order and, in addition, never received the product. It was only today that I found all of the complaints about this company and exactly the same scam pulled on so many others.

Desired Settlement: Since we were told by the company that the cancellation had been noted, we were under the impression that we had completed the necessary steps to cancel the order of the sub-par product that, after a bit of investigation, we found that we never had purchased a map before (even though that was the SPECIFIC claim by the salesperson on the initial call). We want this fraudulent charge removed and for the company to cease and desist with the harassing phone calls.

Business Response:

We are showing an invoice# 388085 for **** *******. We show that **** ****** is the person that placed the order for the advertising on 12-19-2011.  Ms. ****** verified the order with the verification department and gave them a date of birth as 4-4-1986 as the verification code for the ad to be processed. This was the first order that was placed by **** ******. We sent an invoice on 12-19-2011 a second notice on 12-19-2012. There has been several calls made from the collections department on this account and they have explained to the customer that it was to late to cancel the order. On the proof that was sent to them has cancellation at this time is not acceptable that they received on 12-30-2011. We show the product was shipped on 3-12-2012. UPS sent the box back to us with refused by customer with the complimentary product. (see attachment) We have taken this account to a 0 balance and placed **** ******* on our do not call list. We apologize for any inconvenience this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/30/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We are a young tutoring company that needs a lot of marketing. In December, 2011, the representative of Universal AdCom contacted me by phone and offered their services, which she described the following way: 1. They print 3000 refrigerator magnets with our logo on them 2. They add various useful information (county police info, etc) on the magnets so that people would be more likely to keep them 3. THEY MAIL OUT THE 3000 MAGNETS to residential addresses in Palo Alto and Mountain View (cities in our county) - to the addresses that they claim to legally possess. This was the main selling point of their service as it would be very hard for us to reach so many people this way on our own. We discussed the terms many times, with my partner and then again with them, and there was absolutely no possibility of misunderstanding. The payment of $400 went through on December 18, 2011 - to a business called Premier Maps, which I guess is their branch company. The representative said she was from Premier Impressions, and the sample magnets arrived from the address of Universal AdCom in Texas. She said they would start mailing out the magnets in March, 2012. We received our sample magnets in February. I called them on March 13, 2012, to ask when they will start mailing the magnets. I called the number listed on the package - the one of Universal AdCom. A customer representative said that they do NOT mail any magnets to anyone, and never said they do, they only ship them to our local police department who may or may not distribute them - however and whenever they want. She said they never promised to mail the magnets to anyone, and they have no control over how police will distribute them, and I misunderstood everything, and they cannot refund the money at this point. There is no way to check if they even mailed anything to the police. They deliberately lied to us to trick us into paying them $400 for a service we never received.

Desired Settlement: Get a refund of $400.

Business Response:

We are showing an invoice# 387660 for ***** ********. We show that ****** ****** is the person that placed the order for the advertising on 12-15-2011.  Mr. ****** verified the order with the verification department and gave them his bate of birth as 4-3-1982 as the verification code for the ad to be processed. We feel there was some misunderstanding on the distribution, we do not mail to every home in the county. We ship the product to the advertisers and the distribution points to be distributed to the community. We have a distribution agreement with the Palo Alto Police Department (See attachment) He stated that he did not even know if the police department received them, we have enclosed a copy of the UPS signature for the product to the police department. We have refunded the $400.00 back to Mr. ******s credit card and we have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/30/2012 Problems with Product/Service | Complaint Details Unavailable
3/29/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company is harassing our business by phone. In early 2011 they contacted us by phone to order refrigerator magnets, making it sound as if it were a service to our county/community. We bought a batch and paid for them. In late 2011 they called again and badgered us into more, saying we were obligated, though there is nothing in writing to obligate us. We caved in and bought another round of magnets, and paid for them. This time the invoice was from another company called Premier Impressions (otherwise identical invoice). They continue to call here every 2-3 weeks wanting us to buy more. When they call they represent themselves as "Douglas County" (the county where we are) and then ask when we will order and pay for more magnets. I have been assured MULTIPLE times that we will be added to their "Do Not Call" list, but they keep calling. Each time they say they are with Douglas County then proceed to ask when we will be paying for more magnets. I have told them repeatedly that we do not want more magnets and we want to be taken off their list. They keep calling.

Desired Settlement: I want them to stop calling, and if they are committing fraud by initiating the conversation with "This is (name) with Douglas County, I want them stopped. I am contacting the police today.

Business Response:

We are showing two invoices for *** *****. Let me start by saying, sorry if you feel you have been harassed by our company. We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnet. Your company is under no obligation to place an ad from one edition to the next. We do have distribution agreements and an endorsement letter from Douglas county (See attached) We will put AES Group on our do not call list. We will do everything possible to stop the calls. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/28/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A UniversalAd.com sales representative contacts our business 2-3 times a week. This has been going on for more than two months. We have asked each time to be taken off of their call list. The sales agents sarcastically have stated things such as "we'll call back". They have also hung up abruptly when asked to speak with a manager or owner.

Desired Settlement: We want to be removed from any and all calling/mailing (including email) lists associated with UniversalAd.com and any other Corporate and or subsidiary company related to UniversalAd.com effective immediately.

Business Response:

We are showing that ******** ** has been a customer of our since Oct, 2010. We do not show that anyone has called in to our customer service department to be placed on the do not call list. If you told a sales person to place you on the do not call list that information was not sent to customer service. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. We appreciate your business for the past 2 years. We will put ******** ** on our do not call list. Under Federal Law there is no do not call list for “business to business”. We will do everything possible to stop the calls. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/28/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Premier Impressions contacted me in January and asked if they could sell me ad space in their community guide. They misrepresented themselves as a member of our local Chamber of Commerce. I told them on January 9 that I would consider placing the ad, but would need to see a copy first to approve the ad-- They e-mailed me a copy of the ad and it was unprofessional looking and included the wrong information. I immediately --same day, about an hour after the initial phone call-- called the company to tell them I did not approve the ad and would not be doing business with their company. They confirmed that the order would be canceled. A few days later, I received an invoice for the ad and this time emailed the company to tell them they were mistaken for sending the invoice because I had not approved an ad. The email referenced the previous phone conversation. On February 29, I received a bill for $409.50. I called the company to explain the situation, but an employee told me they would make "note" on my account, but did not say she would correct the billing situation. On March 2, they called to collect the $409.50 for an ad I did not approve or place with their company. Please note: I called the three other businesses with ads on this magnet and they have similar situations. All the other "ads" on this magnet were not agreed to. I believe this company is scamming businesses.

Desired Settlement: Desired outcome is to prevent this comany from doing this to other small businesses and to have in writing that I do not owe any money to this company.

Business Response:

We are showing an invoice # 391073 for Amanda Stratford Photography. We are showing that Amanda Stratford placed the order on 1-9-12. Ms. Stratford verified the order with the verification department and gave them a maiden name of Firestone as the verification code for the ad to be processed. We do not show we are working with the Chamber of Commerce on the Brevard county community guides. We have 3 city offices working with us on the community guides distribution. (Please see attachments) In good faith we have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/23/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: According to Premier Impressions on September 29th 2011. They were calling from Dodge County Commissoner's office, in regaurds to filing an add within their community guide. This would provide 30-40 jobs within Dodge county as well as surrounding areas. I then made three payments to total $409.00 Payment dates include September 29th-$204.75 October 29th-136.50 And final payment of 136.50 November 29th 2011. (off a pre-paid credit card). On January 5th 2012 at 2:44pm I was once again contacted by said company claiming that I had recieved 85 recommendations and quailfied for another add to be posted. When I called ###-###-#### back to figure out how I had these recomendations with no clients at this time, they claimed "no one had contacted me from their office," I then stated I called the number recieved from caller ID. The gentalmen responded " I see caller ID works" in which I replyed "yes. " When I contatced local commissioners offices listed on the community guide I had recieved from Premier Impression, Dodge county commissioners office had no recollection of said community guide, so I then reached out to Eastman City Hall( listed as distributed by) and got the same reply. They guaranteed me clients in which I recieved none, however they claimed I had 85 recommendations, to me having that many recommendation would mean I provided services for 85 clients, in which I had not.

Desired Settlement: I would like to recieved the money back, I did not pay $409.00 for a box of magnets. They guaranteed me clients in which I recieved none.

Business Response:

We are showing two invoices for C & A Cleaning Service. We show that *** ****** is the person that placed both order for the advertising. Invoice # 373743 was placed on 9-29-2011 Ms. ****** verified the order with the verification department and gave them a maiden name ****** as the verification code for the ad to be processed. The product was delivered to her on 11-16-2011. Invoice # 390446 was placed on 1-5-2012 Ms. ****** verified the order with the verification department and gave them a date of birth as 10-11-1980 as the verification code for the ad to be processed. Ms. ****** called in and cancelled invoice # 390446 on 1-9-2012 and it was taken to a 0 balance she claimed it was misrepresented to her so we cancelled it for her. The 3 payments Ms. ****** made were applied to invoice # 373743 the accounts receivable department broke into payments for her. Attached you will find the Endorsement and Distribution Agreements we have with the Dodge county and city offices. We apologize for any misunderstanding this may have caused.

Consumer Response:

For your reference, details of the offer I reviewed appear below. As stated in the response letter " The product was delivered to her on 11-16-2011"  was a complimantary box of magnets. They mislead their advertisement by gaurenteeing me business, When questioned about the reccomendations I recieved, they re-routed me mulitaple times to different agents in which they then tryed to deny ever calling me. The way this business conducts itself is a gray area for small business owner's to run adds for their business. I didnt realize that by simply picking up 1 of the magnets from a distrbuter was how you recieve a reccomendation. 


*** ******



 

Business Response:

Advertising is a gamble, some advertising you try work and some do not work. We have a lot of repeat business every year so it does work for many of the companies that work with us. No one can guaranty to you will receive business from advertising. We are sorry if this kind of advertising did not work for your business.  In good faith we have decided to refund your account for $ 409.50. We apologize for any misunderstanding this may have caused.

Consumer Response:


Can you please clarify what you mean by crediting my account? I checked my credit card and it has not been credited.




 

Business Response: *** ****** a refund check was issued to your business on 2-9-2012 check # 17449 I put you on the refund list on 2-7-12 when  I answered the BBB letter. You paid on a pre paid card so I did not want to have any problems by trying to reverse the charges to that card. I will check to make sure it was not returned to us. I will check to see if it has cleared our back as well. If you do not receive it in the next few days please feel free to call me direct at ************** and ask for Lola Williangham.

Business Response: We are not sure if you replied after we answered. We have inclosed a copy of the check that was cashed by your company. The refund check was endorsed by ***** see attachment. THe account has been taken to a 0 balance. If you have any questions please call ###-###-#### ask for **** **********.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

3/21/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: i wanted to end call to check out company on line, i asked sales rep for a name and call back number she said she would give this information if i said i was interested in magnets and give her my mothers maiden name. after hanging up I checked out business found it to be bad. some complaints said they were billed for product saying they had mothers maiden name for conformation of agreement. I called company back and when i told them who i was and that I do not approve any purchase or agree to buy ads or magnets, rep sent me to a recording. sales rep said at beginning of call that product would print in may. They called me on 03-06-2012, I called them back on 03-06-2012 i do not want to receive an invoice.

Desired Settlement: I do not want to be billed for something I did not want or approve. I dont want to be called by this company any more.

Business Response:

We are showing an invoice # 400879 for ******* ******. We show that ***** ****** is the person that placed the order for the advertising on 3-6-2012. We show that Ms. ****** verified the order with the verification department and gave them a maiden name as the verification code for the ad to be processed. We do not show that Ms. ****** has ever called customer service to voice her concerns or to cancel order. Ms. ****** has done business with us in the past and verified the order the same way and had no problems. Her last ad was invoice # 344796 placed on 5-03-2011. We have cancelled the new order invoice # 400879. We apologize for any misunderstanding this may have caused.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID 8944642, and find that this resolution is satisfactory to me.  I WOULD LIKE TO NOTE I DID CALL THEM 3 TIMES AND THEY WOULD SEND ME TO A VOICE MAIL AND I DID LEAVE A MESSAGE. AS LONG AS THERE WILL BE NO CHARGES I WILL EXCEPT RESULTS

Regards,

***** ******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/20/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: When they talked to my husband on the phone they misrepresented themselves saying that the King Chamber of Commerce was backing these maps. They also said that they had talked to me about advertising with them implying that I had agreed to it, which I had not. They were extremely pushy! They said that a thousand maps would be distributed which I doubt since we only got 45.There were mistakes on the ads of the other two advertisers. The maps are about worthless since they only show some of the main roads and no indication of any city or county buildings or businesses at all.

Desired Settlement: We do NOT want to pay their rediculous fee of 589.50

Business Response:

We are showing an invoice # 376472 for *** *** ************* ********. We show that **** ******** is the person that placed the order for the advertising on 10-13-2011. Mr. ******** verified the order with the verification department and gave them his date of birth as ******* as the verification code for the ad to be processed. We show that Mr. ******** gave an electronic check to the verification department they day he placed the order. The check has returned to us twice as invalid. We have called Mr. ******** several times to fix the check and he told us on 2 calls that he did not have the funds and to call him back. The last call we have with him he stated he looked us up on the BBB and he will not pay. We show one of the distributions set up is the Stokes County Clerk Office if that is what she is talking about the county office. Our maps are road maps they would not have buildings on them. We do not understand that statement. We have agreed to take this account to a 0 balance.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

3/15/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Premier Impressions contected me about advertising on a Community Guide magnet which was to be distributed all over callaway county. We agreed on a price and started the process I recieved a bill for The agreed amount I then sent them the money. I recieved the magnets and they looked ok. Later I found out the only distrubition of these items was to send them to the county clerks, county Shariff's, and county health dept. offices to be placed on the counter for anybody to pick-up when they were in the office for whatever reason. I thought this isn't what I was told but I would just not advertise with these people anymore. I then started to recieve phone calls from Premier Impressions stating I had to pay for three more printings of this magnet with a total cost of $899.00 I then decided to call some of the other advertisers on the magnet and found out they were told the same thing. They are also being called and informed they owe money. I'm wondering if this was a scam and they are trying to take me for more money. I found out there was a map of the county also that was done wrong some of the county roads were left off and the county clerks office thought it was so bad they threw them away. I think everybody who advertised with the on eather of this items should be refunded there money. They didn't get what they were paying for!!!

Desired Settlement: Full refund!

Business Response:

We are showing an invoice # 327828 for Sears. We show that **** ************ is the person that placed the order for the advertising on 2-14-2011. Mr. ************ verified the order with the verification department and gave them a date of birth ********* as the verification code for the ad to be processed. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. Our customers are under no obligation to place another ad with us. We offer them first choice of spot and sizes before we call on an area. We have Endorsements and distribution agreements signed in Callaway County, from city offices that work with us to get the magnets distributed to the area. The advertisers also have them to pass out to their customers as well. Mr. ************ was told they would be distributed in the Callaway area and that is why we set up these distributions. We are not sure why Mr. ************ is bringing up maps. He has never bought advertising on one of our maps. The maps that were sent to his area, we do not even know if our company was the printing company of the maps he is referring to. We checked the 2011 and the 2010 maps and do not show anyone has ever called in and complained about them being wrong. We do not feel a refund is due in this matter. We will put ***** on our do not call list. Thank you for being a customer and we apologize for any misunderstanding this has caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/15/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I WAS CONTACTED ON FEB 8, 2012 BY A WOMAN FROM THIS COMPANY WHO STATED THEY WERE INVOLVED WITH MY LOCAL CHAMBER OF COMMERCE (WHICH I JUST BECAME A MEMBER OF) AND WAS OFFERING A SPECIAL ADVERTISING LISTING IN A COMMUNITY BOOK THAT WOULD BE DISTRIBUTED TO INDIVIDUALS THROUGH THE CHAMBER. I TRUSTED HER INTENT AND DECIDED TO PLACE THE ADVERTISEMENT BUT DID NOT WANT TO PAY IN FULL AT THIS TIME ($400) SO SHE SAID IF I PAID WITH MY CREDIT CARD, I WOULD RECEIVE A 10% DISCOUNT, SO I PAID THE $360. SHE ASKED FOR MY EMAIL TO SEND MY RECEIPT AND ALSO MY MOTHER'S MAIDEN NAME FOR FUTURE PHONE CALLS TO DETERMINE IF THEY WERE SPEAKING WITH ME. I UNFORTUNATELY FELL FOR IT. I DID RECEIVE SOMETHING TODAY (2/14/2012) IN MY EMAIL, BUT IT WASN'T A RECEIPT, IT WAS A BILL FOR $4OO EVEN THOUGH THE $360 HAS BEEN PUT ON MY CREDIT CARD. I WENT TO THE WEBSITE ON THE INVOICE TO FIND A NUMBER TO CALL AND SAW THE COMPANY HAD TO DO WITH MAPS WHICH DIDN'T SEEM RIGHT AT FIRST BECAUSE I WAS BEING SOLD ADVERTISING IN A TYPE OF GUIDE. I STARTED SEARCHING FURTHER AND DISCOVERED THAT I MORE THAN LIKELY GOT SCAMMED AND I WANT MY $360 BACK AND WANT TO CANCEL ANYTHING THIS COMPANY MAY WANT TO SEND ME.

Desired Settlement: PLEASE REFUND MY $360 AND CANCEL THE ORDER YOU MAY NOT BE WORKING ON ANYWAY OR WITH THE QUALITY I WOULD EXPECT. I DON'T WANT TO HEAR THE SAME STORY ABOUT MY EMAIL OR MOTHER'S MAIDEN NAME TO GET YOU OUT OF REFUNDING MY MONEY.

Business Response:

We are showing an invoice # 396285 for *** ******* ** ******** We are showing that ****** ******** placed that order on 2-8-2012. We do not show we are working with the Chamber of Commerce on our maps. We have 3 city offices working with us on distribution Stark County Sheriff Office, Massillon City Health Department and North Canton Public Library. (Please see attachments) In good faith we have taken this account to a 0 balance. We have placed a credit back on your credit card in the amount of $360.00. We apologize for any misunderstanding this may have caused.

Consumer Response:

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I have reviewed the response made by the business in reference to complaint ID 8918991, and find that this resolution is satisfactory to me. However, I would like to know how soon the refund will be processed before I consider the offer a complete resolution. So far, the credit has not shown up on my bank account. I would appreciate an immediate refund of $360.

Regards,


****** ********


 


BBB's Final Determination: Consumer accepted resolution offered by the business.

3/15/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We have ben doing business with this company that says they are making manets to advertise in different county will 911 numbers listed. I have been trying to get them to remove us from their advertising contacts starting in September 2011. I have receive three calls from them in the last week. Two last week and one this week. One for Medina County. This is not evern in service area. Each time they tell me we have one more comittment with them. I have not sign any agreement.with them.

Desired Settlement: A letter saying that they have removed HILCO from their calling list an no more phone calls.

Consumer Response:


All I am asking is for the tonot call again.  I have ask them to not call many times from August , 2011 to current date. If they stop calling I will be happy.

 

Regards,

**** ******



 

Business Response: We feel that you might have rold a sales person not to call back. In order to be put on the do not call list, they should have asked you to call the customer service department. We have placed you on our do not call list and you should not receive calls. We apologize for any inconvenience.  

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/8/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company continues to call us over and over after numerous times of us telling them we do not want to advertise with them. They have a way of suckering you in and will not take NO for an answer, they keep telling us we already agreed to this and we need to make this payment. It's like a big vicious circle we go around and round with them. We have tried talking to NUMEROUS people there over the phone, but we do not get anywhere with them, except we OWE, OWE,OWE! We've told them so many times that we do not do work in Pike County where they do the advertising! There is no getting anywhere with them! We do NOT want to advertise with them!!

Desired Settlement: We hope they will take us off their call list and LEAVE US ALONE!! And we feel sorry for any company that gets mixed up with them!

Business Response:

We are showing that ******* ********** has been a customer of our since June 2009. We always call our repeat customers first to give them the first opportunity to advertise their business on our products. We are showing That **** ***** is the person that has verified the orders with the verification department for Pike County. We will cancel the last order that he placed with our company invoice # 396424, and we are putting a credit back on his credit card for the payment he has already made on this account in the amount of $405.00. We appreciate your business for the past 3 years. We will put ******* ********** on our do not call list. Under Federal Law there is no do not call list for “business to business”. We will do everything possible to stop the calls. Thank you for being a customer and we apologize for any inconvenience this has caused you and your business.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/8/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Today we received a final notice in the mail demanding payment for $209.50. When I called to ask what the bill was for I was told it was for the 2012 maps. I told the representative the account had been closed sometime ago, approximately in March 2011. She then informed me that this order had been place in July of 2011 and I asked by who and she gave a fellow coworker's name. I then placed the representative on hold and put the coworker on the phone to verify and she told the representative the account had been closed and was told the account was never closed and the company had tried to contact us several times with no response. The coworker was told also back in July that she verified her maiden name and birthdate to order maps. The fellow co-worker stated to the representative that she did not authorize the maps and why did she get the maps. She told the representative the maps did not have the correct logos and branding information. When my coworker told her she had cancelled the representative said she had no record of the account being cancelled and would have been given a confirmation number and was we owe the money. The reprentative was then told the invoice would be given to the Finance Director. The Finance Director, Carla tried to call a couple of times and for a supervisor and never could get through to Lisa. A call back as yet to happen.

Desired Settlement: A call from the supervisor with an explanation of the charges. We do not think this bill is correct. We would like to have this bill cleared up and the account cancelled as well as be removed from the calling list.

Business Response:

We are showing an invoice# 357845 for ****. We show that ***** ****** is the person that placed the order for the advertising on 7-6-2011.  Ms. ****** verified the order with the verification department and gave them a date of birth as ********* as the verification code for the ad to be processed. The collections department was letting her know the last order she placed was on 11-23-2010 where Ms. ****** verified the order by giving a maiden name of ******* that it was not the same code given. There has been several calls made from the collections department had to fax another invoice on one of the calls. This product was delivered by UPS on 9-26-2011 at 11:28 am and signed for by ****** (See attachment) We are not sure what they mean by this account was closed in March of 2011 when they opened the account with us is July of 2011. The logo is the national YMCA logo and that is on their website as well. We apologize for any misunderstanding this may have caused.

Consumer Response:

We did not place an order with them and have been trying to tell them to cancel throughout 2011.  We did not open an account in July 2011.  An order was sent to us that we did not order nor did we approve the art work.  The art work they have on the maps would never have been approved as we never put $$ amounts on any advertisements as it is always changing, as well as the actual Y logo is incorrect as we are in the process in 2011 of changing all art work to the new National Y logo as well as new font.  Also the maiden name is incorrect for Mrs. ******.  We do not know where they have gotten that name.  The Y is not going to pay this invoice as we did not approve or order it.

 

Thank you.

***** *******

 

Business Response:

We disagree with the statement made by Ms. *******. They say that the verification code for Mrs. ****** is incorrect it is not her or her mothers maiden name. We do not understand that is the invoice they paid. In good faith we have decided to take invoice # 357845 to a 0 balance. No further collection efforts will be made.

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/1/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In 2010 I agreed by phone to have magnets made for my business by premier impressions, supposedly "communtiy guides" from our local sherriffs dept. I paid the companythe $289.50 that was due on 7/23/2010, my credit card statement read universal adcom which was not the name I was originally provided. In the last couple of months I received a phone call stating the company was reprinting magnets. I told the lady on the line I was not interested, that we were not pleased with the quality of the first set a year or so earlier. She proceeded to tell me that I had already signed up for the ad. Even though I told her I had not. Since this time I have recieved multiple phone calls with rude persons telling me that I had placed the order in Nov 2011 and had an unpaid invoice. Again I tell them I did not order any additional magnets from them or anyone else since the ones ordered in 2010. Monday, Feb. 5th I received a call again saying we shipped your recent order. I told them I DID NOT ORDER ANYTHING. To my surprise I was deliver some very poorly made 2012 communtiy magnets yesterday and a statement for 299.50. The company keeps tellling me that this is not a new order or charge, that its the reprint and final print of the 2010 magnets. They will not provide me with information as to when I was originally was suppose to have made this order. The statement says 11/30/11. So to some it up I have been scammed and am being harrassed by very rude people at this company which has had hundreds of complaints and are listed all over the internet for doing the same thing to other innocent business owners.

Desired Settlement: I want this company to stop contacting me about something I did not order and that I do not owe. I think its about time that this company known for "scamming" people is out of business. What is wrong with people today, is it seriously that hard to make an honest living and quit ripping people off!

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/28/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A salesman from Scoreboard called me to ask for me to support a local high school ball team by allowing them to print my company logo on some t-shirts for the kids to throw out at the game. The salesman proceeded to tell me that the "school" had "selected" my business, out of all the other local electrical contractors, to be the "only" electrical contractor sponsor on the shirt. He made it sound like they had convened a meeting and voted on me, (I think he even used the word "voted" on me). The problem with all that, and what raised a question with me is the fact that I know only one student that attends and plays sports at this school, and he doesn't play the sport in which they were asking me to sponsor and I doubt he knows the name of my business either. So, at that point I told them that I wanted to check with the school before I made the order. I then called the school and talked to several different people, including the coach of this team. Not only did the school not have a clue who I was nor had they ever heard the name of my business, but they barely knew the name of scoreboard sports marketing. I finally found someone that said, "Oh yeah, they send us stuff occasionally, but we never give them any names of business's to call". At that point I knew the salesman was completely lying through his teeth, and if someone will lie to you they will steal from you too. I refused to give them any of my credit card info, and I did not authorize anything to be made or sent out. I later discovered that they proceeded with the order, and billed my company for the T-shirts, and my secretary paid the invoice like she would any other invoice. I suppose their plan worked, if they couldn't get me to pay them, send my company a bill and see if it gets paid. Well unfortunately it did, and since is was past 10 days whenever I discovered what had happened, they would not refund my money nor cancel the sale.

Desired Settlement: I would like a letter of apology from this company for their bad sales practices and underhanded payment solicitation, and the lying salesman should be fired or severely disciplined.

Business Response:

We are showing an invoice #299529 for * * * ******** *** . We show that **** ******* is the person that placed the advertisement for the ******* **** ****** T-shirts on 10-1-2010. *** ******* verified this order with the verification department and gave a maiden name ******* to confirm the advertisement to be processed. We have a partnership agreement with ******* **** ******. We only work schools that we have signed partnership agreement with and provide products to those schools. (please see attachment)  We try to pick one business out of each business type to advertise so that they are pulled away from their competitors. We do ask other companies that advertise with us for referrals for other business in the area. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/24/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Two years ago a sales rep called us regarding advertising our business on magnets. We agreed to one order and paid the billed amount of $300.00. Subsequently, twice a year we receive additional orders we have not authorized. We have called their customer service department repeatedly to have these shipments stopped but they continue to come. We have signed no agreement nor have we ever verbally agreed to continue receiving these magnets. They are threatening collections for the last order shipped which was unopened and returned to them via UPS.

Desired Settlement: We would like to receive a letter from Premeir Impressions / Universal Adcom stating that we do not owe any amount of money for the products we did request and that they will cease all contact with our company. We are extremely frustrated with these folks and they have no right to threaten collections.

Business Response:

We are showing an invoice# 364247 for **** ********. We show that ******* ***s is the person that placed the order for the advertising on 8-8-2011.  *** **** verified the order with the verification department and gave them a date of birth as ********* as the verification code for the ad to be processed. The two ad that they placed in 2010 were ordered by ***** ****. This was the first order that was placed by ******* ****.  There has been several calls made from the collections department on this account and they have explained this to the customer. We understand that they returned the product that was sent to them, but that is a complimentary box for their business they are being charged for the ad printed on the product. We have decided in good faith will take this account to a 0 balance and place this company on our do not call list.

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/24/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: THEY CALLED OFFER ME MAGNETICS WITH EMERGENCY PHONE NUMBERS IN ROCKINGHAM COUNTY NH I PAID 269.50 AND WHEN I RECIEVED THEM IT WAS IN KEENE NH ABOUT 85-90 MILES AWAY WITH ALL THE EMERGENCY NUMBERS POLICE FIRE ETC......and listed my towing company as a emergency number 85 miles away they lied it is false advestering,i will send mertse back but i don't think i should be charge for this

Desired Settlement: i want my credit back on my credit card and i will return the items

Business Response:

We are showing an invoice # 388818 for *** * ****** ****** **** ********. We sent out an invoice to **** ******* and it was placed on the wrong county should be on Rockingham county not Cheshire county. This was an error on our part. *** ******* called and told us the problem on 2-8-12. We informed *** ******* we would be putting a credit of $269.55 back on her credit card that was used. She told customer service she opened the complaint on the same day before she called us. We feel we have resolved this complaint already.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/23/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Sales person from Premier Impressions would not take no for an answer and I was not rude enough to just hang up. OK, so my problem there. BUT, I was told the product was a map, it is not. I was told MY price would be $224.55 which was handled as a check by phone (check number 769 dated 12/3/2011) and I would receive a confirmation e-mail in 2-3 days. Confirmation e-mail arrived 1 week (12/12/2011) later with price of $249.50, no invoice attached (e-mail said there was an attached invoice I should save for my records). At that time I wrote a return e-mail to the address on the bottom of your company's e-mail indicating I did not want this product (but of course it was after the 3 day grace period for cancellation). Product arrived today (2/13/2012) and I have 50 large magnets with assorted Niagara County emergency numbers on it (I am a bed and breakfast, my guests are generally NOT from Niagara County, what am I supposed to do with these magnets? I know, not your problem, but they certainly aren't the maps I might have been able to give away) with an invoice for $249.50. On 12/8/2011 the $244.55 amount was removed from my checking account by Universal Adcom, a company I was unfamiliar with. Research on the internet indicates it is Premier Impressions parent company.

Desired Settlement: I have a produce in my possession with my ad on it so I cannot reasonably expect you to refund my money. However, I would love for you to pick up these magnets and distribute them to someone who can give them away. I want your company to mark my account paid in full and stop sending me invoices. AND I do not want there to be a next time, I want my name removed from your records. I want it removed from Universal Adcom's records (meaning Hometown productions will quit calling me as well. They also do not take NO for an answer and I use to do cold calls so I do not just hang up on people, it's rude).

Business Response:

We are showing an invoice# 385788 for ******* ***** *** * *********. We show that ***** ******** is the person that placed the order for the advertising on 12-6-2011.  *** ******** verified the order with the verification department and gave them his mother’s maiden name ********* as the verification code for the ad to be processed. We sent an invoice out on 12-6-2011 that stated community guide magnets. We are not sure how this got mixed up with a map. Community guides and maps are sold from two different states. On the price, the invoice was for $249.50 when he verified the ad they gave him a 10% discount if he wanted to pay over the phone that day. He was charged $224.55 when given a 10% discount. We have taken this account to a 0 balance. We will refund the $224.55 that was paid on the account. We have also placed ******* ***** *** * ********* on our do not call list. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/23/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: A year ago I purchased refrigerator magnets from Universal Adcom (presumably to benefit the Rockwall library) with my advertisement on it. I was told that the magnets would be distributed to schools and public facilities to be handed out to students and patrons and that the price I paid (approx. $290) would cover a full-year of production and that the distribution locations would be restocked "as needed" throughout the year. In August I got a call from them to "renew" for "another 6 months". I told them the price I paid was to include a full year and that I would not pay any additional amounts. In January, I received 100 "relocation maps" along with another invoice (#368669) for $290. Although the maps had a copy of my Rockwall phone book ad, I had never ordered these maps. On 2/9/12, I called the phone number on the invoice (which showed as Hometown Productions). The phone was answered "Customer Service" without any notation that they were Universal Adcom or Hometown Productions. I talked to a lady named ****** and told her that I never ordered these maps. She asked the name of my company and then said I could disregard the invoice.

Desired Settlement: I desire that I not be contacted again by these people and that I not be sent/billed for merchandise that I did not order.

Business Response:

We are showing two invoices for **** ******* **** We show that **** **** is the person that placed both order for the advertising. Invoice # 346628 was placed on 5-11-2011 for the Rockwall Community Guide Magnets. Invoice # 368669 was placed on 8-31-2011 for the Rockwall County Relocation Maps. *** **** verified both orders with the verification department and gave them a date of birth ********** as the verification code for both ads to be processed. When *** **** called in and spoke to ****** in customer service and told her he did not place the order. ****** went over all the information that we had on the order and the code he had given the verification department. *** **** still repeated that he did not place the order. ****** told *** **** that she would take the account to a 0 balance for him, Just to disregard the invoice. We have now placed **** ******* **** on our do not call list. We apologize for any misunderstanding this may have caused.

Consumer Response:


I have reviewed the response made by the business in reference to complaint ID 8912462, and find that this resolution is satisfactory to me. However, I would like to point out that their comment that they have put our company on the Do Not Call List is suspect since just two days ago I got another call trying to get a reorder for the magnets that (I admit) I bought last year.  When their representative called and asked for me the employee who answered the phone asked if she could tell me who was calling.  The rep said that she was my advertising rep for the Chamber of Commerce.  She never once indicated that she was from AdComm and the magnets from last year did not have any mention of the Chamber of Commerce. 

While I know that I ordered the magnets last year, I show no record of ordering the relocation maps.  Using the same "confirmation" (i.e. my date of birth) for both orders proves nothing other than they had that information from the first order.  Their sales tactics are, at the very least, deceptive, and may go beyond that.  They claim that the product - be it magnets or relocation maps - are distributed en masse to schools, libraries, etc. and given out free for those to take with 50 complimentary items issued to the advertisers.  We are unable to confirm anything beyond the 50 that we received and we have gotten no responses to the magnets adding to our skepticism.  We feel we made a bad choice with the magnets and with dealing with AdComm and are pleased that they will no longer be contacting us.

Regards,


**** ****


 


BBB's Final Determination: Consumer accepted resolution offered by the business.

2/15/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We had purchased advertising magnets from this company in August 2011. That invoice has been paid for. They called in November 2011 wanting to renew our advertising and they were told "no". They printed the advertising anyway and now say that we owe the cost. We told them that since they did not honor our request not to print our advertising, it was there mistake and that we do not feel that we owe them any money. They said they could lower the amount that we would have to pay, and they were told that that was not acceptable because we did not authorize the ad in the first place . This company tried to deliver magnets to us on January 24, 2012 by UPS and they were refused.

Desired Settlement: We feel that this company should accept that they made a mistake and credit our account as such. We also feel that we should get in writing an apology for going ahead and printing the advertising with our information on when they were specifically told not to. Also, we are asking that this company remove our information from their files and NEVER CALL US AGAIN.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 8904023, and find that this resolution is satisfactory to me. 

The only item that I have trouble with is that I never signed anything.  All contact was by telephone.   Thank you to the BBB of Fort Worth for your assistance in this matter.  Your help is greatly appreciated.

Regards,


******* *****


 


BBB's Final Determination: Consumer accepted resolution offered by the business.

2/8/2012 Problems with Product/Service | Complaint Details Unavailable
2/7/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A representative from this organization called and said they were representing "our county" and that they were ordering magnets with contact numbers for the community. I called the county and they had never heard of or authorized anything like that. This same business called another company in town and represented to that owner that they were representing the school which was an outright lie.

Desired Settlement: Apologize to all business misrepresented and no further calls.

Business Response:

We are confused by this complaint. We do the Hartley community guide magnets, but they have nothing to do with schools. We listened to the sales representative and no were in the conversations did we hear anything about a school. We feel someone misunderstood about our distributions. We have a distribution agreement with the Hartley County Clerk office. (please see attachment) We do school product for school we have agreements in writing with. What schools do you represent? We can see if any of those school are set up with us on our school products. Please advise

Consumer Response:


They are inquiring as to what school I am associated with.   I am with Channing ISD and we are not associated with this and their representative called a business in my community stating that the courthouse AND the School were sponsoring this.  Misrepresentation.  When this organization called me she represented that the Courthouse was behind this.  They may or may not be, but the fact is the school isn't and it should not have been told to another business that we were.

 

Regards,


****** ******



 

Business Response:

We responded to this complaint that we do not say, we work with schools on our community guide magnets. We stand behind that statement. We sent the distribution agreements we have for the Hartley County area. We did an internal investigation and found this representative does not say anything about schools in their script. We feel there was a misunderstanding on the distributions. We assure you that your school name is not being misused by our company. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/6/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a phone call from ******* at Universal Adcom (Premier Impressions) on September 26, 2011. ******* told me about a magnet that gets distributed to every household in Kane County Illinois. I was told that if we paid $309.50 we could have a spotlight ad on the magnets and they would be in all of the resident's mailboxes in Kane County in no more than 6-12 weeks from date that we decided to put in our ad. I spoke to ******* on October 4, 2011 and told her that we would like to put our ad on the magnet and emailed her our logo and paid the amount of $309.50. I waited until November 22, 2011 and called to see the status of the magnets, I was guaranteed by a **** that they would be out in in a couple of weeks. I waited another 4 weeks and called again on December 29, 2011 and explained we still have not seen or heard anything about the magnets and I was told they are in production and that would take one more week, I then asked to speak to a manager and they were extremely hesitant about getting me a manager and then they proceeded to put me on hold for more than 15 minutes, I had to hang up and get back to work. I called today January 10, 2012 and was told they are in production and it will be another 2 weeks. At this point is has been 14 weeks and I still have not received anything and this seems to be an ongoing answer whenever I call that it is going to be another couple weeks. I have dealt with a lot of businesses and never have received service or lack of product like this company especially since I have already paid them.

Desired Settlement: At this point I do not want anything to do with this company and I want a full refund. I feel I have been more than patient with this company and I keep getting the run around. I do not believe there is any magnets being made at all and if there were then I would have one in my hand. I agreed over the phone to pay my amount of $309.50 and in return they agreed to have my product to me in 6-12 weeks, they did not hold up to their agreement.

Business Response:

We are showing an invoice# 374564 for ****** ****** ******. We show that ******* ******** is the person that placed the order for the advertising on 10-4-2011.  *** ******** verified the order with the verification department and gave them a date of birth as ********** as the verification code for the ad to be processed. We are very sorry for the delay, due to the Holidays it through everything behind schedule. We show that you signed for the product on 1-12-2012 with UPS. We would like you to except the product free of charge and please accept our apology.  This account has been taken to a 0 balance. We apologize for any misunderstanding this may have caused.

Consumer Response:


They are saying that they made the account a zero balance, the account was already at a zero balance because we paid in advance for the advertisement on the magnets.  Once I filed this complaint we all of a sudden got the magnets and they are very poor quality and we got them much later than we were promised.  I want the money that we paid to them back when we placed our order and I will be happy to return the magnets, we can't use something that is this type of quality it makes our business look bad.  Not to mention when I paid them originally they said they include 50 free magnets to our office, so I am not sure why the person that responded to my complaint said we can keep the magnets that were shipped late,  because per our agreement they were already part of the deal and we were never supposed to pay for them in the first place.  I will be happy when they return the $309.50 back onto the credit card that was used.  I am also not happy about them claiming that these go to every house in Kane County that is why I decided to do this in the first place, because nobody that I have talked to including me that lives in Kane County has received a magnet.  I am tired of dealing with these people and want this resolved.  They have an awful BBB score speaks for itself.

Regards,

******* ********



 

Business Response: We responded to this complaint saying that we have taken this account to a 0 balance. I should have stated and a credit will be placed back on your credit card. I placed a credit for $309.50 back on your credit card the same day on 1-23-12. You are correct  when you place an ad with us you are charged for the ad and the product is complimentary . Due to us refunding you, we did not want you to feel you had to return the product to us. Again we apologize for the misunderstanding.

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/6/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The sales associate called my husband to sell the advertisement, he bought the advertisement and then told me about it later that day, 12/1/11. I called the sales associate to cancel the advertisement the same day. We later received an invoice for the advertisement on 12/16/12. I called again to cancel the sale but was told that it was in already in production and could not be cancelled. We got another call on 12/29/11 requesting payment but I was in the hospital and didn't speak to the customer service agent. I do not know how else to cancel a sale without getting help from you. I spoke to the company and was told to talk to the customer service company, still no help.

Desired Settlement: Quit sending us a bill and quit calling us for and advertising sales.

Business Response:

We are showing an invoice # 385106 for *************. We show that *** **** is the person that placed the order for the advertising on 12-1-2011. *** **** verified the order with the verification department and gave them a maiden name of Law as the verification code for the ad to be processed. *** **** gave us an e-mail to send the invoice to ************ We have cancelled this order and have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/6/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Premier Impressions is contacting Hardy County Chamber members to sell them a product or service and claiming that they are a vendor working on behalf of our Chamber of Commerce. When pressed about the issue, they have switched their story to say that they are working with the Hardy County Sheriff's office.

Desired Settlement: To have them cease and decisist

Business Response:

We do the Hardy community guide magnets and the Hardy county maps, we are not showing we are working with the Hardy County Chamber of Commerce on either product.  We listened to the sales representative and did not here chamber of commerce. We feel someone misunderstood about our distributions. We have a distribution agreement with the Hardy County Public Library, Hardy County Sheriff and Town of Morefiled. (please see attachment) We only mention the distributions we are set up with. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/3/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Was contacted by someone identifying themselves as a "project coordinator" for Dallas County. The person said he was selling advertising space in their annual maps. They sent me an invoice for $349.50 payable to Fanfare Sports Marketing or Premier Maps (same company). I thought I spoke with someone who works for the County. I will not pay anyone other than Dallas County. This was a bait and switch tactic on their part that needs to be resolved.

Desired Settlement: I do not plan to pay a marketing company. The employee misrepresented themselves as someone calling from Dallas County. Therefore, I do not expect this transaction to be processed. Please don't advertise my business and don't bill me for it, because I'm not going to pay for it.

Business Response:

We are showing an invoice # 391065 for ******* ***. We show that ***** *** is the person that placed the order for the advertising on 1-9-2012. *** *** verified the order with the verification department and gave them his date of birth as 4-8-1986 as the verification code for the ad to be processed. The verification department always identifies that they are with Premier Map Company. *** *** gave the verification department his e-mail to send the invoice to as **********************. The sales person that was working this project is the project coordinator that is filling the Dallas County Community Guide Magnets. We do not show that anyone has called in on this account to let us know there was any kind of misunderstanding or to cancel the ad. We have cancelled this order and have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/31/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My business received an invoice from this company for advertising on grocery bags. The invoice amount is for $499.50. I never made this order nor did I authorize this order. I also refuse to pay this invoice. When I called the number provided on the invoice the call was answered as customer service please hold. They never identified the company by name at all. I have contacted the company to clear this invoice from my company's name. They stated that they had an authorization using my mother's maiden name. When asked what that name was they stated a name I have never heard before. I told them that was not the correct name and that this order is invalid. They stated they would cancel this order and gave me a cancellation number of 110712. I then stated that I wanted written proof that this order was cancelled within 7 days. They stated they needed my mothers maiden name to complete this cancellation. I stated that I refuse to give that information. They then stated that they could not complete the cancellation without it. My reasoning for not giving them this information is, why would I give them the information that proves this invoice isn't valid, when that is the precise information they are using to say it is valid. I then asked the person on the phone for her social security number and she stated that she wasn't ordering anything and would not give me her social security number. I stated that was precisely why I wasn't giving her my mother's maiden name, because I also wasn't and had not ordered anything. At which point she hung up on me. I contacted the local police department and explained what had happened as I believe this is a scam. I also contacted the owner of the grocery store which they say was associated with the alleged order. I went on the website listed on the invoice and the website states nothing about Totes To Go and does not list the same physical address, phone numbers or zip code. The only thing that was the same was the city and state of Arlington, TX.

Desired Settlement: I want this invoice cleared from my name and my business name, as it is invalid. I also want written proof that this invoice has been cleared.

Business Response:

We are showing an invoice# 387195 for ***** ****. We show that ***** ******* is the person that placed the order for the advertising on 12-13-2011.  *** ******* verified the order with the verification department and gave them a maiden name Cater as the verification code for the ad to be processed. When the accounts payable department called she said carter due to that is what was in the computer. She did ask him to show something with his mothers maiden name to clear the account and to hold the verification department accountable. In no way was she asking for the information to put him liable for the bill. This account has been cancelled and taken to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/27/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On December 27, 2011, Totes to Go (Universal Ad) called indicating that they had an agreement with Mountain Greens Market in Bristol, VT to provide reusable totes. They wanted a credit card number for advertising. While my advertising person was on the phone, I called Mountain Greens Market and was informed they were not in any program with Totes to Go. My advertising person said they could send an invoice, but he was not paying until he received a call from Mountain Greens Market that they were involved with this program. When the invoice came in the mail, I again called Mountain Greens Market and was again informed that they were not involved with the program. On January 6, 2012, Totes to Go's invoice and letter were faxed back to them with "CANCEL" written on both of them. Today, Rose called indicating she would give $30 off if the invoice was paid today and she was told the invoice had been cancelled. She asked for a cancellation number and said without one it was not cancelled and that the invoice was due. I called back to find out how to get a cancellation number and was told that it could not be cancelled because it is over ten days (the fax was actually sent within the ten day period), but still did not find out how one gets a number. I found a phone number for the headquarters from a search online and called there because the whole situation sounded like a scam and wanted to let them know what was being done in their name. I was told that nothing was inappropriate and that if the invoice was not paid it was going to collections.

Desired Settlement: Invoice #389116 in the amount of $299.50 to be cancelled.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/25/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On October 24, 2011 I was contacted by **** ******* asking if our company would like to advertise with their company. I was explained about an ad and them passed to Ms. ****** for pricing and payment information. I told Ms. ****** I needed to speak with my partner about the cost and I would let them know if we wanted to proceed with an order for spirit towels. My partner was contacted on 10/25/11 and he explained to Ms. ****** that we did not want to go ahead with any ads. We assumed that no order was placed for an ad. I was contacted numerous times by Fanfare and repeatly told them we had canceled the order and they refused. I have had harassing calsl weekly about the invoice and I have repeatly told the representatives that this order was cancelled. Today, January 3, 2012, I received another invoice and 2 sample spirit towels. I contacted Fanfare and again stated who I spoke to and when and still to no available they will not cancel this order. I was told by ****** ********* I could not cancel an order that is awaiting my approval to print. I was told by the project cordinator that my verfication code was ******** and this should cancel the order. I provided this information with ****** ****** and she refused again to cancel this order. I asked to speak with their supervisor and was refused again. I beleive the supervisor is **** ****** and was told she did not take calls and that she may or may not return my call.

Desired Settlement: I just want the harassing phone calls to stop and to have this order cancelled.

Business Response:

We are showing an invoice # 378505 for ******** ************ ***. We show that ******* ******* is the person that placed the order for the advertising on 10-24-2011. She verified the order with the verification department and gave them a maiden name ******** as the verification code for the ad to be processed. At no time do we ask a customer for a code to cancel orders. We a customer calls into cancel they are given a cancellation number that we provide to them. We are showing that the only time we were asked to cancel the order was when the product was already in print and we explained that it was too late to cancel the ad at that time. In good faith we have taken this account to a 0 balance and further collection calls will be made. We apologize for any misunderstanding this may have caused.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID 8867141, and find that this resolution is satisfactory to me.  In addition I would like to add that the verfication code they provided me was told to me that I needed to have this so that when I called back in regards to this solicitation was so they may pull up this pending order.  I stated to them very clearly that I must review this with my partner before proceeding.  My partner was contacted the very next day by **** ****** to see if we were going forward with this ad.  He stated we were not and keep in mind this was within 24 hours.  Any order can be cancelled within 3 business days and this company apparently does not follow this law.  This is a scam and all consumers need to be warned!  No cancellation code was provide because **** ****** said that the order had not gone to the art department and it was not necessary.  I repeatly tried to talk to this company after repeated harassing phone calls ****** ********* that we cancelled this order on October 25,2012. She would not allow me to speak to her supervisor **** ****** to help resolve this matter.  This is a scam and the employees are not properly trained in customer service.





 


BBB's Final Determination: Consumer accepted resolution offered by the business.

1/23/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On August 22, 2011 I received a phone call from Totes to Go. Also known as Universal Ad.com. The person on the phone was a sells person, trying to sell me an ad that would go on a go green bag. She promised me that my business's logo and info would be the only business on this bag and they would be sent to the local library to be passed out at the library. She stated that the library would receive 100 bags per order and when they needed more the library would just need to call to receive more. The sells person also said that the bags would be sent out and received in 6-8 weeks. Starting from August 22. She broke up the payments into 3 payments. On August 25th a debt was taken for $103.17. Then September 26 $103.17. Then October 26th for $103.17. I never received any emails from Totes To Go. I never received any drafts of how the bags were going to look. I called once a week for 17 weeks asking when the bags were going to be sent. Everytime I spoke to someone different. I spoke to a woman named ****. Very nice girl, but could not tell me what the hold up was. I asked to speak to a supervisor. **** ****** called. She spoke to my business partner *** *****. *** asked what was taking the bags so long to arrive. **** said they would be coming soon. And that it takes 6-10 weeks to receive a product and that it was up in adversting waiting to go out. And another week went by and still no bags. Myself and my business partner called and complained. WE spoke to **** again, someone named ******. And *** talked **** ****** and was hung up on. On December 6th after 17 weeks we received the bags. The bags were NOTHING like what we were promised. My logo and my business info was this small ad at the bottem of the bag and you can not even see it. On top of my ad was an ad for the Garfield library. I NEVER agreed on this. The bag was only supposed to be my logo and my business info, that's it. That's what I paid for. And that is not what we received or agreed on. During all of this, I called and spoke to another sells person. They said they would have the supervisor call me back. Again, my business partner answered and spoke to **** ******. All we wanted were the bags that we paid for, and never received. The library received 23 bags, not the 100 bags they were supposed to. And the ad that I paid for was not printed correctly. A tiny ad at the bottem of this "go green bag" was not in our agreement. I waited over the 10 weeks that "Totes To Go" said that the bags were going to be delivered. It took 17 weeks. After a few hang ups from this **** ****** and other reps, They said they could only give me back half of what I paid for. I will never use this place again and I will tell all businesses in the area that this Totes To Go or Universal.com is a scam. I do not see why I could not get my money back in full. I am a new business and I have to watch every penny I spend. And this is just not right.

Desired Settlement: I would like my money back so I can use this money for what it was supposed to be used for. I am a new business and I would like a full refund. I paid for a product to help promote my business and I was totally scamed!!!

Business Response:

We are showing an invoice # ****** for The ***** *** ****. We show that ******* ******* is the person that placed the order for the advertising on 8-22-2011. We show Ms. ******* verified the order with the verification department and gave them her date of birth as ******** for the ad to be processed. We have reviewed this complaint and fill that there had to be some misunderstanding on what the bags were. The reason we were calling on businesses was to get the library bags with their information on them for them to hand out to their customers.  Our customers advertized on the bags to make them free to the library to pass out, and give the advertiser a new way to get their advertizing out to the community. Due to the Thanksgiving holiday production time was delayed. We show that the product was shipped on 12-1-2011 (See attachment). **** ****** has been with our company for many years and we have only received good feedback on her. I am surprised to hear that **** ****** hung up on a customer this is not like her and we will investigate this information. In good faith we have taken your account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/8/2012 Billing/Collection Issues | Complaint Details Unavailable
1/5/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They called me to solicit a magnet that would have important emergency contact numbers on it and 8-12 local businesses on the outside. They promised there would be only ONE local insurance company on the magnet, which would be ** ***** **** ******. When I received the magnets, my biggest local competitor, Farmer's Insurance agent ****** ******* was on the top of the magnet and my agency was in the bottom corner. I paid $300 to be a part of this BECAUSE they said I would be the only insurance company on the magnets. I would have NEVER taken part if I had known Farmer's would be on there too. They have promised to refund half, or $142.26, which has not been done.

Desired Settlement: I would like a full refund for being lied to as I would have never been part of this had I known the truth.

Business Response:

We are showing an invoice # 379942 for State Farm Insurance. We show that ******** ******* is the person that placed the order for the advertising on 9-29-2011. *** ****** verified the order with the verification department and gave them a maiden name of ******* as the verification code for the ad to be processed. This is a community guide magnet for Guthrie County. We give every business the opportunity to place an ad on it. If someone asks to be the exclusive we will not call any other business of that same business type. We do not show that ***** **** ********* was to be an exclusive ad space. In good faith we have taken this account to a 0 balance and will be mailing a refund check to this customer in the amount of $284.53 full refund. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/5/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Two years ago this company called and talked to a former pastor and agreed to a one time yearly fee to print magnet/maps with our churches name on it. Shortly thereafter, we received a phonecall telling us we owed more. They preceeded then to tell us that the payment was only for the first quarter. (we had nothing in writing to prove this) Being a church and trying to do business honestly, we paid them again to eliminate conflicts. However, after multiple times of paying them, they are still calling us and asking for more money. When we ask them to send us an itemized statement of what we owed and paid...they have refused. (beside this recent notice to turn us over to a collection agency, we have only received one or two invoices in the past two years and nothing itemized) We also told them not to send us anything else and at one point told them we would pay them if they would never call us again. They said they couldn't do that. Since we didn't have any contract or itemized invoices, we chose not to continue to pay them. In the past when we paid them, they told us that put us in a new contract with them. They have also called us under multiple names as to mislead us. We have yet to see any "contract" and any itemized billing for the past two years. Communication has been primarily on the phone. We believe that they have been dishonest with their business actions and are wrongfully charging us. ******* ****** has been one person who has contacted us via phone and has given us most of this details stated above. She verbally told us the bill was $250.00....now they are saying $389.50.

Desired Settlement: Our desired outcome is not only that this companies practices be investigated, but they would leave us alone and never call us again. Also, that all financial charges would be dismissed. Thanks so much!

Business Response:

We are showing an invoice # 351686 for ***** ****** ****** ** ***. We show that ******* **** is the person that placed the order for the advertising on 6-6-2011. *** **** verified the order with the verification department and gave them a date of birth as 8-16-1982 as the verification code for the ad to be processed. This is a community guide magnet for Wabash County. We show that ***** ****** ****** ** *** has been a customer of ours since July 2009. The church has ordered ads for Miami County and Wabash County, for both community guide magnets and on county maps. Our invoices are itemized for the order that has been placed the invoice number, customer name, business name, address, county, product type, size of ad space, price, number of complimentary products.  Each invoice is for a different order. We do not itemize our customer orders from year to year, but we can send her copies of each invoice that the church has ordered in the past 2 years, if she would like that for her records.  In good faith we have taken this account to a 0 balance. This was the only outstanding invoice the church had with us. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/5/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In 2010, Universal Adcom - **** *** * ***** ********** ***** ***** claims they contacted me and that I approved some type of an advertising package. They could not seem to produce any documentation as to an agreement, but I paid the small bill of $250 and let the issue go, being very careful to not communicate with them any longer. On April 21,2011, a representative named ****** contacted my office, speaking with my wife, ********. ****** claimed there was an unpaid balance of $499.50 for "advertising" on our account, but refused to say who authorized it and Universal Adcom has continued to fail to produce any documentation concerning this invoice other than "Final Notice." This Final Notice, although undated, gives me 10 days to correct the situation or I will be turned over to collections. The Final Bill does not contain any other information as to what it is for and who ordered it. ****** was very rude, but ******** let ****** know that we had not ordered anything, nor had we received anything. ****** continued the verbal harrassment demanding ******** "pay the bill". There was no further contact on this issue until September of 2011, when another representative of Universal Adcom called. ******** explained again that we had no idea what this was for, nor did we order or authorize anything. In Spetember of 2011, we received another "Final Bill" in the mail with nothing else in the envelope. On 12/15/11, ******** received another call from ###-###-#### with a male representative verbally harassing her and trying to manipulate her into renewing "the contract". ******** stated repeatedly that there is no contract and he eventually hung up on her. During the conversation, he kept telling her to say the word "Yes." Apparently, this is how they gain your approval, by you just saying the word "yes" to anything. We began investigating this Universal Adcom and have left notes on www.800notes.com where we see others are receiving the same calls. We checked the BBB site, to find out this business has an F rating and has had 399 complaints lodged against them in the last 3 years. In addition to this complaint, we have filed with the FCC and the Texas Attorney General.

Desired Settlement: We require that this company cease and desist in their tactics to collect something that is not due. We further request written evidence from them that there is no contract of any kind between ***** ***** and Universal AdCom, they are no longer pursuing us in collections nor are they reporting this company to any kind of credit reporting or pursuing legal rememdies.

Business Response:

We are showing an invoice # 342745 for ***** ***** LLC. We show that ***** ***** is the person that placed the order for the advertising on 4-21-2011. He verified the order with the verification department and gave them his date of birth as 12-31-1974 as the verification code for the ad to be processed. We show the product was delivered on 7-21-2011 and signed for by ***** UPS tracking #******************.  We in good faith have taken this account to a 0 balance.  We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/1/2012 Billing/Collection Issues | Complaint Details Unavailable
12/28/2011 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company called me on my cell phone and told me they were calling from Catoosa County and they were looking for a new realtor to handle their employees coming to the area and asked if I were willig. Naturally I said yes. The guy talked to me and told me about the last realtor not working out and all of this. He also told me that myself and another realtor from the office came highly recommended and that he checked us out. I thought I was talking to someone with the county! He asked if I wanted maps of the area for new people coming in. When I said yes, he transferred me to a lady who told me it was about $2.00 a piece for each map. Now I had the feeling that they were not who they said they were, so I told her that I didnt have a credit card on me and I would call her back. I called the other realtor (******** *******) who told me that they were a marketing company who would try to bill us a bunch of money. I never called them back. A little while later someone from there called me back, and I told her what I found out and that I didnt want the service. She did try to talk me into paying for it, but I told her no I wasn't paying and I didnt want it. As far as I knew it was settled. This was over three months ago. I get a package in the mail from them yesterday and it is a bunch of maps with a bill. I called to let them know I never ordered it and the lady was RUDE. Saying they sent me an invoice and if I never wanted it, why didnt I call them when I got the invoice. I told her that I never saw an invoice (besides if I never payed them for it, why would they mail me something anyway). I advised her that I will NOT be paying for these maps.

Desired Settlement: They need to stop this fraudulent practice.

Business Response:

We are showing an invoice # 373928 for ******** ****** ******* ********. We show that ***** ****** is the person that placed the order for the advertising on 9-29-2011. Ms. ****** verified the order with the verification department and gave them her date of birth as 2-12-1976 as the verification code for the ad to be processed. Ms. ****** gave the verification department her e-mail to send the invoice to as *********************. We show that Ms. ****** talked to *** ****** about the account on 12-21-11 and in good faith *** ****** took this account to a 0 balance.  We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/28/2011 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A rep. called saying they represented Artesia High School,I called the school and no one ever heard of them. I called them back, and said no thank's I think your running a scam, they ,Fanfare sport's sent me an invoice for three hundred $$ and said I made a verbal agreement on the phone ,said I gave them my d.o.b., they were,trying to strong arm me into paying them. I said no way I'm paying, and told them I would report them, but what good it will do is up to you folk's.Based on the report I read there is 401 complaint's againts them.

Desired Settlement: Put them out of business, they are a scam, stealing, extorting money,misrepresenting legitimate schools and programs. The sooner people like these are put out of the real business world people will regain some trust in helping the school's.

Business Response:

We are showing an invoice #****** for **** ***** ****** . We show that ***** ******* is the person that placed the advertisement for the ***** ******* **** ****** rally towels on 11-7-2011. Mr. ******* verified this order with the verification department and gave his date of birth as ********* to confirm the advertisement to be processed. We have a partnership agreement with ******* **** *****l, so we are not sure why Ms. ******* is calling us a scam. We only work schools that we have signed partnership agreement with and provide products to those schools. (please see attachment)  We show that this order was cancelled when Mr. ******* talked to our customer service representative on 12-5-2011. No one was trying to strong arm him into paying his bill they called a told him they would give him a 10% discount if he wanted to take care of the payment. This account was taken to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

12/27/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Our company, ** ******* * ******, LLC, was contacted by Premier Impressions in January 2011. We could be included in a county advertising magnet for one payment of $249.50, which was charged to our credit card. We were then sent 2 more billing notices, one in March and another in May, both of which were paid. I contacted Premier Impressions and spoke with Natasha on July 7, 2011, and was told to have our bank fax both sides of the checks that were sent to them, which was done. I have since had to fax both sides of both checks twice. As of December 4, we have received one credit of $249.50, and are still waiting for the second. I followed up with yet another phone call October 28, spoke with ******* again, and have not received the second credit of $249.50. I feel they sent the extra invoices to try and collect more money than they were owed, and have not made enough effort to return the overpayment. Product_Or_Service: advertising magnets Account_Number: ********

Desired Settlement: DesiredSettlementID: Refund We want a check made payable to TC Roofing and Siding, LLC in the amount of $249.50; best scenario would be to be reimbursed for the bank fees for faxing both sides of checks multiple times, so $261.50 would be ideal.

Business Response:

We are showing an invoice# ****** *** ** ******* * ******. We show that the customer sent in copies of the payments to the customer service department. We show that customer service refunded the credit card but did not do the paper work for the refund check. We apologize for the error on the refund process not being finished. She was unable to locate the third payment and did not post it from the copy. I have posted the payment and have mailed a check in the amount of $249.50. We in no way intended to bill this customer three times. We the ad was verified the customer paid with credit card. The verification department informs the customer an invoice will be mail for you to hold for your records. The customer mailed in a payment with that invoice. When we ship the customer the product an invoice is placed in the box ( UPS request). He mailed in a payment the third time. The invoice had the same invoice # and it states on the invoice (Please disregard if this invoice has already been paid). Again we apologize this has happened.  We would like to run a free ad for you for your inconvenience in this matter.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/16/2011 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I am placing a complaint against the Universal Ad company at **** ***** ********** ** ***** and its subsidiary Totes to Go at **** ***** ********* ********* (which appears to be a parking lot) for fraudulent services to this small library in Olney, Texas. Caller for Totes misrepresented the Olney Chamber of Commerce and its employee ****** **** on 8/17/2011 by enlisting advertisement for area businesses on a green shopping bag. I used a personal Discover card to be included with other Olney business (no others could be found later) and the payment for $249.50 cleared. No product was ever received and when called they continue to say that they are in production for us. Do I have any recourse with my Discover card? Please list my complaint against this company, whatever the outcome. You may contact me at ###-###-#### if you have any suggestions--or just a few words to help lower my blood pressure. We are small town here in Olney, and unfortunately way too trusting. Thank you for the work you do. ***** *******, Library Director

Desired Settlement: refund

Business Response:

We are showing an invoice # 366032 for Olney Community Library. We are showing that ***** ******* placed the order on 8-17-11. We show we are working with the Olney Chamber of Commerce. We show that ***** **** signed the Letter of Endorsement on 7-6-2011 (See attachment) I’m not sure what she is referring to when she states we are a large parking lot. We have a large building and have been here for many years. We show that the product was in production when *** ******* called in. The second time we called her it was in print. We show the product has been shipped now it was shipped out by UPS on 12-7-2011. We apologize for any misunderstanding this may have caused.

BBB Response:


Guess the matter is settled because we did receive a shipment of 30 bags and are trying to determine how the contract listing 500 bags will be completed.  Universal Adcom still claims that they are a large building and can be seen on Google satelite.  True.  But the name of the subsidiary company was Totes to Go at **** ***** **** **** *********  ***** and no one here has been able to see anything but a parking lot from satelite view.  Go figure.  We also could never talk to the same person twice or a supervisor at the telephone number for Totes    ###-###-####   or  ###-###-####.  Go figure!  I did call and ask that my credit card not be kept on file and no other charges made to it.  I will watch that carefully.  Thanks for your help,    *****








BBB's Final Determination: Consumer accepted resolution offered by the business.

12/9/2011 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: **** ******, a Sales Representative from Premier Maps(or Premier Printing, I've been given both names) called me on 10/18/2011 and ask me to purchase an ad from their company. The ad was to be published on a local area map for the area that I sell real estate in. I told them that I would think about it, but that I could not and would not commit to purchasing an ad at that time. I told them that I would call them back if I decided to purchase the ad. A month later, an account executive from Premier Maps called me and said that I had a past due invoice for an ad that I had purchased. I told them that I had never purchased the ad and that this issue needed to be resolved immediately. They said that because I gave them my personal information(ie. birth date & email address), that that confirmed my order. They also said that the ad was already in print and that they could not cancel the ad and they would have to charge me for the ad. I asked to speak to a manager that could help me resolve the issue and they gave me the name **** ****** and they said they would have **** ****** call me back that day. **** ****** never called me and it has been over a week. I called back today, 12/2/11, and spoke with two different people who said again that I owed them for the ad. I asked to speak to **** ****** again and they said they would have her call me. I am very concerned that if this issue is not resolve that this could damage my credit. I did not sign any contract with this company or agree to any purchase with this company. But if they have an invoice and my birthdate, I'm very concerned that they will send this to the credit bureau and i cannot have my credit damaged from somthing I did not purchase. Please help me.

Desired Settlement: I want confirmation from Premier Maps that I did not order an ad or purchase any product from this company. I want confirmation that I do not have an invoice with this company.

Business Response:

We are showing an invoice # 378193 for ******* ****** * ****. We show that ****** ******* ****** is the person that placed the order for the advertising on 10-21-2011. She verified the order with the verification department and gave them her date of birth as 9-4-1973 as the verification code for the ad to be processed. We show that she gave the verification department her e-mail to send the invoice as ********************  We have cancelled the order and have taken the account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/8/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have received a threat to collections for an order we never authorized. We had paid for one year of the companies maps, and when we were asked about reordering, we told them no, numerous times as well as the fact that we were no longer going to be in business. This company took it upon themselves to to ignore our request and reorder without our consent and then come after us for the charge. I have a copy of the confirmation letter emailed to us by the company that states we ordered for June 2010, which was the first and only time we ordered. I also have the bank statement that shows our payment was made on or around 6/29/2010 for 299.50

Desired Settlement: Remove any negative feedback given to my credit bureaus, and stop harrassing us...

Business Response:

We are showing an invoice # 332102 for ******** *******. We show that ****** ******** is the person that placed the order for the advertising on 3-3-2011. He verified the order with the verification department and gave them a date of birth as 7-7-1973 as the verification code for the ad to be processed. We show that he gave the verification department his last 4 digits of his social security as 1110 for the ad that was placed on 6-25-2010. In good faith we have taken inv# 332102 to a 0 balance and no further collection efforts will be made on this account.   

Consumer Response:


I have reviewed the response made by the business in reference to complaint ID 8834043, and find that this resolution is satisfactory to me. 

Regards,



*** ******** ********


 


BBB's Final Determination: Consumer accepted resolution offered by the business.

12/8/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: premier contacted me over the phone about advertising . they wanted me to commit to advertising through them, i wasn't home @ the time and told the woman on the phone that it wasn't a good time for me to discuss this. this woman wanted me to commit to advertising over the phone. i explained to her that im not commiting to anything over the phone without looking into whether their a legit company or a scam. they wanted to get my date of birth from me wich i refused. they use your date of birth for processing a advertisement agreement. i made it clear that if the send some paperwork via the mail i'd look it over and consider whether or not i'd be interested in advertising through them or not. without my consent they made up these magnets with my company name on them and sent them to my house in april/2011. i called these people to explain to them that i never commited to this i only wanted some literature sent to me. they verify your account through your birthdate and for mine they have a bogus birthdate. they say they can zero out this debt only if i send proof of my birthdate to them. i keep explaining to them that is personal information that im not giving to you. i've explained that they've already without my permission placed this order, so why would i trust them with my personal information that they might want to use against me. i sent back to Premier the unauthorized advertising they sent to my house as soon as it came in. on Nov.21/2011 i received a letter requesting payment for $309.50 for this advertisement or they're going to send it to colletions by 10 days. these people will not own up to this mistake unless i give them my correct birthdate wich to me sounds fishy.

Desired Settlement: to have this bill zeroed out and be done with this

Business Response:

We are showing an invoice # 340708 for ******* ********** ********. We show **** ***** ****k is the person that placed the order for the advertising on 4-14-2011. He verified the order with the verification department and gave them his date of birth as 1-2-1988 for the verification code for the ad to be processed. Mr. ***** told the sales person the information to go in the ad this is not information that we had. (Please see attachment) The collections department made several attempts to contact Mr. ***** about the bill to give him payment options he did not return any of our calls till we sent him a letter telling him we were sending his account to an outside collection agency. We asked Mr. ***** to send his driver license with everything blacked out but his name and date on birth so that if it was incorrect we could clear the bill for him. (He can send that information to you to verify for us if that makes him feel safer) The product has been sent to the distribution offices and they have been handing them out with his advertisement on them. The product that he sent back was his complimentary product to hand out to his customers.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/3/2011 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On August 6, 2011 my General Manager - ***** ***** received a solicitation call from Hometown Productions. The representative stated that we had been listed on their Montgomery County relocation maps last year and urged him to pay for the listing again this year. Then in mid August I received another solicitation call from Hometown Productions requesting that we the Quality Inn advertise on the Montgomery County relocation maps. I asked was this through the Chamber of Commerce and the agents response was "yes "so I accepted because I knew we had recently sent in proofs to the for our ad in the newcomer magazine, which also lists us in the Montgomery County maps which has always been complimentary. I have since received calls requesting payment and upon further investigtion have found that Hometown Prductions has no current or past affilliation with the Montgomery County Chamber of Commerce.

Desired Settlement: We have sent 1 payment for $389.50 on 8/19/11 and would like to have that refunded.

Business Response:

We are showing an invoice # 362852 for Quality Inn. We are showing that ***** ***** placed that order on 8-1-11. We do not show we are working with the Montgomery Chamber of Commerce. We are not show that anyone told you we were working with them. We have 2 city offices working with us on distribution. In good faith we have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/1/2011 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I specifically told the representative I had talked to that I wanted to cancel my order for their services at this time. They have not honored my request and proceeded to electronically withdraw the funds from my account without my permission

Desired Settlement: I want this company to issue a full refund of $299.50 either by a good check or draft into the account they withdrew the funds from

Business Response:

We are showing an invoice # 376764 for ****** *** ************. We show that ***** **** is the person that placed the order for the advertising on 10-14-2011. He verified the order with the verification department and gave them his date of birth as the verification code for the ad to be processed. We show that he gave the verification department his credit card information to pay the account. ***** from the billing department called *** **** on 11-2-11 due to his credit card declined twice he told her to run the payment again and the payment went through. We do not show that *** **** cancelled this order. We do not understand why we are getting this complaint. If *** **** has a cancellation number and this is an oversight on our part please let us know.  We apologize for any misunderstanding this may have caused.

Consumer Response:

      Universal Adcom dba Premier Impressions has never offered me a cancellation even though I have told them that at this time I do not wish their services. They had my permission to run my business debit card when they initially called, then when it didn't go through that time I did give them permission to try once more. Again my card was declined. After it was declined for the second time I no longer gave them permission to try again, nor did they ask me if they could. However they acted without my consent and ran my card a third time because my account was drafted the $299.50 for the advertising. I have called the company directly to resolve this issue 5 times to no avail. I looked them up on the BBB.org website and noticed they have an F rating. And their unprofessional actions have been continuing for years. I am sorry I got involved with this company and will never do business with them again nor will I recommend them to anyone. The agent that initially contacted me about the advertising never got all the pertinent information anyway. Had he asked for more information and did his job correctly this mess wouldn't have happened. He asked if I ever have done work in the Worth county area, I told him I hadn't yet. He proceeded to tell me who he was, and why he called etc... He asked for my full name, business name, street address and zip code, he never once asked what state I lived in. I come to the conclusion that had he asked what state I live in he couldn't have sold me the advertising and made his sales commission. As I live in Albert Lea, MN not Albert Lea, IA. I'm not aware of an Albert Lea, IA. Now days when most companies ask for a zip code they have software on their computers that tells them where that zip code is located.  I feel Universal Adcom is at fault for misrepresentation, I still do not want their services and I am still requesting a full refund of the $299.50 they withdrew out of my bank account without my permission. I have discussed this matter with my companies attorney, we are prepared to take further action if necessary.
 

Regards,

Christopher Yost

 

 

 

Business Response:

As we stated before *** **** verified the order with the verification department on 10-14-2011. We did not just run the credit card again without *** **** consent. It was 18 days after the ad was placed that they were able to contact *** **** to  see if the funds were available before they could run the payment again. The payment was ran on 11-2-2011. The ad that *** **** ordered is in print , at this time we are unable to remove the ad, but in good faith we will take the account to a 0 balance and credit his payment back to his credit card. We apologize for any inconvenience this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/28/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: in simple terms, there was geement to deliver service and product upon approval of said product, (an ad on 300 t-shirts) to be approved and delivered by football season. foot ball season is now over. partial payment was made. $200 of $300. it was understood that full payment was not needed to deliver product. multiple phone calls were made to customer service to gain resolution to 2 issues. 1. incorect information on ad needed to be fixed and aproved. no finished proof was dilivered. and phone calls were not returned. alwayse needed top research cile and will get back. they never called back. 2nd, the first 3 calls i asked to speak directly to a supervisor and was refused, the anser each time was, "They're in a meeting" there is a 3rd issue which is problimatic to this aswell, a neighboring business to mine is also involved with this company with his own problems that also affect me in this. he has no money involved on his own. I have $200. Request for a cancelation is being stalled, "cant cancel now, it's after 3:00 and it will have to be done on monday" and it will take 2 weeks for a refund. when i asked to speek to the complaint department, they advised they did not have one. I asked who was the supervisor over the escelation department i was advised to speek with lisa humble at the corprate office. i called the corprate office number at 8176333072 and i just got an inbond line at the customer service center, i asked to speek with **** ******, i was advised she was not there.

Desired Settlement: imediate refund 48 hours $200.00

Business Response:

We are showing an invoice # ****** for *** ******. We show that **** ****** is the person that placed the order for advertising on 8-9-2011. *** ****** verified the order with the verification department and gave his date of birth as ********* for the ad to be printed. *** ****** called in an asked for a proof of his ad. We show the proof was e-mailed to him on 8-22-11 (see attachment) he called in and made changes to the proof. He called and said he did not receive the revised proof and it was e-mail again on 10-7-2011(see attachment) On both proofs it state cancellations and size changes are no acceptable. On several calls to *** ****** was informed that the ad had to be paid in full to go to print. He claims no one ever called him back, I show 9 calls to *** ****** we are confused by this statement. He has talked to **** ****** on several calls, she is the one that made all the changes for him on his ad copy on 9-10-2011. **** ****** is also the person that cancelled the ad on 11-14-11. He was told on 11-14-2011 it would take up to 2 week for him to receive his credit back on his credit card. His payments were returned to his credit card on 11-16-2011 (see attachment) it could take a few more days for his credit card company to release the funds to him. His account was cancelled even after the cancellation period and taken to a 0 balance.

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/28/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Scoreboard sports marketing sent a letter to my business saying "Final Notice" and that I owe them $299.50 for advertising on middle school rally towels in which I never made an agreement with them. When i called to resolve this in September 2011, they told me I can settle the amount for half, which was $149.75, I told them thank you for the offer, but i decline to pay for something i never agreed to and never received proof of, I asked that a supervisor call me back, no one called me back. I received no further correspondence. I called back today, November 15th, 2011, they told me there is a balance of $299.50, and I can settle the total amount for $274.50, this makes no sense and is very unprofessional. I asked them to send me an agreement or proof that I am obligated to pay for this, the lady responded, all I have is a code word that your employee gave me to authorize this. She in insisted that i settle the bill and would not give any other option, when I asked to speak to a supervisor, she side her supervisor would call me back but would only tell me the same thing she is already telling me. I find this practice to be very unfair, when ever a product or service is provided, there is always some kind of proof that that the vendor sold it, and a purchaser bought it, I am very unhappy with the way I have been treated with this company, it's like "You have to pay something, or we send it to collections." I refuse to pay for something that I didn't not authorize.

Desired Settlement: I would like this balance to be negated to 0.

Business Response: We are unable to locate customer with the information on this complaint - Can you please get a invoice # or phone # for the business. for us to locate.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/18/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Supposedly I (****** *****) took out an advertisement for Studio C Salon on August 31st 2011. I am the manager of the salon but do NOT have authorization to take out new advertisements nor do I have any control over payment of anything without permission of my owners. They have repetedly been calling asking for a payment of $249.50. This was never authorized by anyone here at the salon. They said it was me but I told them loud and clear that I do not have the authorization to do that. They seem to not care about the issue at all. Not only is the birthdate of the supposed ****** ***** wrong, but our zip code is wrong as well. I asked them if they had a recorded voice of me authorizing this purchase and they said no.

Desired Settlement: Tear up this fradulant contract and never call the salon again!

Consumer Response:

I would also like to add that I faxed over my proof of birthday four times but their office did not receive it??  Anyway, thank you for your "Good Faith."

Regards,  

****** *****

 

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/18/2011 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hometown Productions contacted me in Dec2010/Jan2011 to set up an ad in a community map that would be distributed in the Kendallville area. I said I would agree to an ad upon receiving a proof copy of the ad. My next contact with the company was an invoice that was sent to this business for $309.50. Hometown Productions then contacted me by phone forpayment of the invoice. I said nothing would be paid until a proof copy was sent to me. No proof copy was sent. I received the invoice sent to me on Feb 17, 2011, April 4,May 4 through fax. On June 8, "******" contacted me by phone, saying the invoice needed to be paid. I said that I would not pay it because no proof copy had been sent to me and I was no longer interested in doing business with Hometown productions. On June 10, I received in the mail a box of maps that had our business printed in it with outdated information in it. Hometown productions continued to contact me through phone messages throuhout the summer requesting the invoice to be paid.

Desired Settlement: I am requesting that Hometown Productions adjust the invoice #329003/ account to a -0- balance. I am also requesting that Hometown Productions cease all communication with this business.

Business Response:

We are showing an invoice # 329003 for ** **** ******** ******. We show that *** ******** is the person that placed the order for the advertising on 2-17-2011. He verified the order with the verification department and gave them a maiden name ******* to confirm the advertisement to be processed. At no time in the verification process was a proof requested or they would not have verified the order till the proof was received. We show that *** ******** made changes to the ad copy (had them put in the area code & add the address to the ad) these were changed at his request. He was called in March, April and May for payment at no time was a proof requested. We would send out a proof for a customer up until the product goes to print. When *** ****** called *** ******** the product was already printed and shipped the day before. In good faith we have taken this account to a 0 balance. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/10/2011 Problems with Product/Service | Complaint Details Unavailable
11/10/2011 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On 9/17/11 a person contacted me stating that they were the Calera Chamber Of Commerce. They stated that the Chamber was holding a fund raiser and wanted to know if my ****** ***** ***** **** ***** was interested in participating. I told them that I may be interested. They switched phone lines and a second person (*****) got on the line and started asking me questions to verify who I was. Random questions like what was my mother’s maiden name, but no account info. I stopped the person and asked them again "are you the Calera Chamber of Commerce?” She said that she was from Totes-to-Go. I told her that I was not interested in placing an ad with them and that I wanted to know who at the Chamber I needed to speak with. I stated that after I talk to the Chamber I would decide if I wanted to place an ad with them. She gave me her return number ###-###-#### and said to ask for *****. I never called them back. I never received correspondence from them asking to confirm an order. I never received a request for art work or a proof for verification. In October my Salon Manager received a phone call from Totes-To-Go collections department stating that we owed them $250. I told my Manager that I never ordered anything from them. On 10/17/11 we received 2 tote bags with an ad for our location. They are random text not matching our logo for our business. It was shipped from *** ******** of Universal Acoma, **** *** * * ********** ** ****###-###-####. I called the Totes-to-Go collections department at ###-###-#### (******). I explained the whole story. ****** said that I authorized the order by giving them my mother's maiden name. I told her that I specifically noted that I did not want an ad placed with them and I would call them back if I did. She said that I have to pay their $250 invoice. I asked for a Supervisor and she said that the Supervisor was out. I asked for a return call from a Supervisor and left my number. I stated that I would not pay their bill for an ad that I did not place or approve.

Desired Settlement: Void a bill for a service not requested or approved.

Business Response: We are showing invoice #****** for ***** *****. We show **** ********* is the person that placed this ad and verified the order with the verification department and gave a maiden name of ***** to confirm the advertisements to be processed. We show that *** ********* gave them an e-mail to send the invoice to as ***************************** The product was shipped to this customer on 10-13-2011 and delivered by UPS on 10-17-11 at 1:02pm (See attachment). We sent an invoice on 9-12-11 and  a second invoice was in the box that was delivered on 10-13-11. We are working with Calera Chamber of Commerce on the tote bags for the Chamber. (see attached Letter of Endorsement) We in good faith have taken this account to a 0 balance.

Consumer Response:

Better Business Bureau:

I refer to my original comment in my original complaint.

This company has no written direction to proceed with this order.

The information that they refer to is not related to releasing them to proceed with an advertisement.

 

Regards,

**** *********

 

 

Business Response: As we stated before we have taken this account to a 0 balance.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

11/3/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In September, 2009 I was contacted by Premier Impressions (aka Universal Ad Com) for an ad to listed on a Community Guide (emergency numbers) Magnet for Edgartown, MA. I agreed to have the listing. The company representative said that I would recieve 50 complimentary magnets listing my ad and that the rest were going to be distributed to local community agencies such as the police, library etc. I did received numerous phone calls after that requesting payment but did not recieve the product until late 2010 and an invoice in February, 2011. The product was shoddy with many irrelevant phone numbers. I spoke with 2 other business owners that listed ads and they were not satisfied with the product either. I paid the invoice asap on 2/3/11 as they threatened collections. I felt that the case was closed at that time. Since then I have gotten calls in 2010 from them soliciting new business and have told them that I do not want anything further to do with this company and to be removed from their call list. I just received a call this past week, Oct 17-21, 2011 and today, Oct 24th. The former call was from Universal Ad Com asking me to renew and I told them I did not want any further business with them and wanted to be removed from their call list. Today's call was from "a community representative" with a CID unavailable number asking if I was interested in renewing my ad. I again asked not to be contacted any further.

Desired Settlement: A Letter stating that I will NOT be contacted at any time in the future by Universal Ad Com or its other companies. No further phone calls or solicitations ever.

Business Response: We are showing an invoice #****** for ******* ***** ****. We show that ****** ***** ****** is the person that placed this ad and verified the order with the verification department and gave her birth date as ******** to the verifier to confirm the advertisements to be processed. We sent the first invoice on 9-23-2010 and a second notice on 10-23-11. The product was shipped on 1-11-2010. We show a signed conformation from UPS on 1-18-2011. We do not show that anyone has called in to customer service to be removed from the call list. We have now placed ******* ***** **** on our do not call list. Under Federal Law business to business there is no do not call list. We have done everything we can do to stop you from receiving any calls. We apologize for any inconvenience this may have caused you or your business.

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/1/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Premier Impressions called me on the phone in order to advertise my buisness.I gave them basic info. about my buisness and asked them to send me information by e-mail so that I could review it.I did not recieve and e-mail as requested.Later I recieved a bill in the mail. I spoke to a rep. over the phone and explained to the person that I did not get an e-mail ,nor did I give them permission to advertise for me.During this,they not only ran the ad. they also misrepresented my company in the process.They advertised that I did commercial work when I do not.I refused to pay them based on this scam.Now they threaten to report my buissness for not paying.Where do I stand on this matter?

Desired Settlement: No more call and most importantly my credit is valuable to me and I do not want this scam to damage my credit.I also do not want to pay for services that accually damage and misrepresent my company and name.Thank you ,**** *******

Business Response: We are showing invoice #343827 for ******* ****** * ***********. We show **** ******* is the person that placed this ad and verified the order with the verification department and gave her birth date as ******** to confirm the advertisements to be processed. We show that a proof was sent to *** ******* on 5-23-2011 it was e-mailed to ******************** (see attachment). The product was shipped to this customer on 6-10-11 and delivered by UPS on 6-15-11 at 1:44pm. We feel now that he is receiving the final notice, now he claims he did not place the order. We sent an invoice on 4-26-11 a second invoice on 5-26-11and the third invoice was in the box that was delivered on 6-15-11. Please view attachments. We in good faith have taken this account to a 0 balance.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/27/2011 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had purchased a county magnet ad from Adcom and was not told that there will be 3 installment payments needed. After that, they called again saying that I need to make another payment, and so it wouldn't be turned into collection I paid. Then I received different calender magnets in the mail. After that I realized that the last phone call was to purchase different advertising magnet. When they called again I tried to cancel but they told me that they had already sent the magnets again and needed more money. I never saw a design for the magnets, or approved purchase of the magnets, or was told the description of the magnet. When they call they do not give you the intent of the call and do not give you details of what you might be purchasing and also change their wording in the middle of the call to get you to give them your credit card info making you think that you are paying for something that you have already purchased. I was ok with that, thinking it was my own miss doing, until they promissed not to call again, and within a week they called again saying that my last payment didn't go through so they needed my credit card again. After questioning them they finnaly said that they called to sell me a different magnet and THAT is why they needed my credit card information. They called me 3 times today trying to get money for new advertising and never once admitted a mistake.

Desired Settlement: I wish to be compensated for the last payment of $380. I was not informed of what it was that I was purchasing and the company did not get my approval of puchasing of new advertisment of the calender magnets. The person that called me said the payment was for my previous purchase of magnets. I had purchased previous magnets so I did make the payment and was told that it would be my last payment and would not be called again. I have since received 3calls asking for more money.

Business Response: We are showing that ******** ******** has been a customer of ours for a couple of years in 2010 and 2011. The sales representatives are to call to ask if he would like to renew your ad. We call our repeat customers first to see if they want to keep their spots on the community guide magnet before we call any other companies to sell advertising space. At no time are you obligated to place the order. All of the orders have to go to our verification department and get verified before a bill is generated.  We do not show an invoice for $380.00 we do have an invoice for $389.50. In good faith we have refunded her payment back on her credit card  she paid on 8-15-11.We apologize for any misunderstanding.

Consumer Response:

As of Friday, I still have not received a credit on either of my cards.

Regards,

****** ********

 

 

 

Business Response: We showed a credit turned in on 10-5-11 it does take a couple of weeks for you to receive. We show a credit was applied in the amount of $389.50 on 10-10-11 back to the credit card ending with 6645. Give it another couple of days. It shows on our end the bank accepted it. If you do not see it in a few days please give me a call **** ********** ###-###-####.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/14/2011 Problems with Product/Service
10/13/2011 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The agent cornered me into believing that my company had entered into an agreement to place an ad on the magnets they were trying to sell. I know that we no longer wanted to order the magnets or other advertising merchandise the company had to offer. I regretfully continued with the charging process. I was swapped back and forth between their agents and finally got them to agree to allow me to get a credit for the magnet if I still wasn't interested after doing some research. I immediatly checked my credit card and saw that they processed their charge. Then I checked our old records and found other transactions/bills paid to this vendor. I then started doing some research on your website and other complaint forums. I see that I'm not the first one to question their methods and I feel that they should be stopped before others fall victom to their scam. The advertising sector of a lot of business has a high turn around rate. I myself have seen that in the business that I work in. I'm the COO and this was the first time I've spoken to this company on this capacity. I have however called them in the past about invoices they send us for hundreds of dollars and they just say please void that bill.

Desired Settlement: I'm expecting a refund and I'm watching for it on my credit card. My credit card company told me it could take up to 3-5 days for them (credit card) to process it. If I don't see it then I will issue a charge back and persue this matter further.

Business Response: We called this customer due to the ad was cancelled the same day and the payment was voided the same day. The ad got cancelled in the verification department. An invoice was never issued. We called the customer to let her know that the credit card got voided. **** ******** stated that she did get her money back.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 8756399, and find that this resolution is satisfactory to me. 

Regards,

**** ********

 

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/13/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was contacted by a woman from Hometown Productions asking me to advertise on a map. I told her I was interested but wanted to see a proof. I gave her my email and never got a proof. The next time she called I told her I hadn't received the proof. She kept asking me for a credit card number but I told her I wanted to see a proof before I agreed to it. She stated I had already agreed, which I hadn't. I asked for a manager but was told one wasn't available. I then asked for her name (to report her once I spoke to a manager) and she gave me my own name and number. I told her I wasn't going to pay and was no longer interested in advertising. She tried to call me another day but just yelled at me when I asked for a manager. Today I receieved in the mail the first piece of correspondence from this company telling me it was a final notice to pay. Prior to this I never received a bill or proof.

Desired Settlement: I would like this company to stop harrassing me. I am not paying. I did not want this ad due to the lack of service I received. Had I been sent a proof, and been able to make my desired changes, this would have ended differently. Had I been able to speak to a manager as requested this would have ended differently.

Business Response: We are showing invoice #318925 for Recycled Sally’s Consignment. We show ***** ****** is the person that placed this ad and verified the order with the verification department and gave her birth date as ****** to confirm the advertisements to be processed. We show that a proof was sent to *** ****** on 2-9-11 it was e-mailed to ************************ (see attachment). The product was shipped to this customer on 4-29-2011 and signed for with UPS on 5-4-11 at 11:21am by ******. We feel now that she is receiving the final notice, now she did not place the order. We sent an invoice on 12-29-2010 a second invoice on 1-29-11 the third invoice in the box delivered on 5-4-11. We do not show there was any lack of service. Please view attachments.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 8745628, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I DID NOT ever receive any physical correspondence from this company, aside from the maps and the final bill.  I never received an invoice or a proof.  Had I received a proof I would have made changes to it as it is not correct.  Additionally, since the final bill is the first I received, it is the first time I had  contact info for the company and could actually respond.  In February I asked to speak to a supervisor and was told the woman I was speaking with was the owner.  When I asked for her name, she gave me my own name.  All of the other info I asked for from her she gave me my own info in response.  I told her I was not dealing with her.  It is the fault of the company that their ad rep acted in this manner and therefore I am not paying the bill.  Had the prodcut had the ad as I wanted, it would be a different story.  Had the company provided me contact info, I could have disputed this a long time ago and maybe corrected the ad.  This did not happen.  I would love to see proof that I received a bill or proof.  When I recently spoke to someone from the company they told me my ad rep no longer worked for the company.  I'm guessing that is due to her horrible customer service practices.  I will not be paying this bill.  Period.

Regards,

********* ******

 

 

 

Business Response: We feel that we sent over the paper work to show we did send the information to this customer in the attachments we sent to you. We feel the customer needs to see the attachments and the e-mail that was sent to her. In good faith we have taken this account to a 0 balance.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/5/2011 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We (my wife and I) own and operate a small business and were originally contacted several years ago, and have been advertising with Universal AdCom since initially being contacted. We are trying to reduce our advertising expenditures, and decided not to renew with Universal AdCom. A representative from Universal AdCom makes contact with our office atleast every few weeks. The representative always wants to confirm current ad information, and in doing so, gives them "authorization" that you are ordering more product. in June of this year, I (my wife) spoke with ***** ****** (or perhaps ***** ******) and advised her that we no longer wished to advertise with them. She proceeded to try and persuade me to place an order, and after agreeing upon a price of $399.50, I authorized one (1) last shipment. It was made clear that this was to be the last shipment and to remove us from their contact list. All invoices have been paid, and yet we still continue to receive calls to either try and collect money or to authorize another shipment. A representative by the name of ******* went so far as to yell at our secretary, which is unacceptable behavior. I feel that they use very deceptive as well as unscrupulous tactics. We at one time were being placed on a magnet that served the Warren County, OH area, which would not have been authorized in the first place, had it been made clear to me that the magnet was covering an additional county. We are in ***** ******* ** and that is the primary area that we serve. I/we cancelled the account with ****** ****** (or so I/we thought), and yet when my wife spoke with ***** ****** yesterday, she mentioned to my wife that we still had two counties. Again, I feel that they are very unprofessional, and I have taken the liberty of doing some extensive research regarding them via the internet. I have found a lot of complaints very similar to mine. Any assistance with this matter will be greatly appreciated.

Desired Settlement: I would like to be removed from the Universal AdCom database. I would like acknowledgement that all invoices have been paid, as according to our records we have paid out to them since Feb. of this year $2,889.55. I am not requesting a refund; however, if a refund is possible, it would be greatly appreciated.

Business Response: We are showing that ****** ******* **** has been a customer of ours since 12-6-2006. We are showing that all of the orders for community guide magnets and for the calendars that have been placed with us this year have been printed and shipped to the customer. As the customer is very aware the verification department calls every customer back to verify every order and ask for a verification code in order for the ad to be processed. At no time is one of our customers obligated to place a new order. There are no outstanding invoices for ****** ******* ****. At this time there are no accounts that I can cancel and refund due to everything has been printed. We have removed ****** ******* **** from our call list. We hate to lose ****** ******* **** as a customer. We apologize for any misunderstanding this may have caused.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/28/2011 Billing/Collection Issues
9/27/2011 Problems with Product/Service