BBB Business Review

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BBB Accredited Business since

Legacy Innovations, Inc.

Additional Locations

Phone: (682) 503-7255 Fax: (682) 292-2986 PO Box 1904, Euless, TX 76039 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Legacy Innovations, Inc is a full service advertising and marketing firm that provides solutions for businesses of all sizes from coast to coast. With a wide variety of products (community guides, promotional products, etc) and services, we have the products to meet your need and your budget.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Legacy Innovations, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Legacy Innovations, Inc. include:

  • Length of time business has been operating
  • Response to 20 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 5
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Legacy Innovations, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: March 05, 2013 Business started: 08/22/2006 in TX Business started locally: 08/22/2006 Business incorporated 06/27/2012 in TX
Type of Entity


Business Management
Mr. James M. Shaffer, President & CEO/Owner Mr. Sean Sieja, CFO/Owner
Contact Information
Principal: Mr. James M. Shaffer, President & CEO/Owner
Business Category

Advertising Agencies & Counselors Advertising Specialties Advertising - Directory & Guide

Products & Services

Legacy Innovations, Inc. offers the following product(s): 2Go Magnets, Community Guide Magnets, High School Athletic Posters, High School Spirit Items, High School Spirit Shirts, Promotional Items

Method(s) of Payment
Visa, MasterCard, Discover, American Express, Check, E-Check, and Cash
Refund and Exchange Policy
All sales are final due to the limited amount of ad space on our projects. Legacy Innovations makes every effort in regards to verifying ad content for your ad. Each and every customer will receive an ad proof, usually within 14 days of placing the ad. If you receive your ad proof and corrections are needed, please note any corrections on the proof and either mail, fax or email the ad proof with the corrections noted back to us. If Legacy Innovations does not receive a signed or corrected ad proof back we will assume that the ad is correct and proceed as is. If an order is received and there are issues with the project please call 682-503-7255 and speak with one of our customer service representatives.
Alternate Business Names
All Sports Promotions Legacy Magnets Metroplex Promotions Spirit Wear Specialties

Customer Review Rating plus BBB Rating Summary

Legacy Innovations, Inc. has received 3.45 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.