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A BBB Accredited Business since
BBB has determined that Cliff's Auto Service Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cliff's Auto Service Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Cliff Bragg, Owner/President
TIRE DEALERS TOWING-AUTOMOTIVE AUTO & LIGHT TRUCK SERVICE AUTO AIR CONDITIONING AUTO DIAGNOSTIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE FARM EQUIPMENT-REPAIR & PARTS MOTOR HOMES
Alternate Business NamesCliff's Auto Service Center Inc Cliff's Springtown Auto Service Inc
Industry Tipsautomotive engine repair
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BBB Complaint Process
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Additional Phone Numbers
- (817) 594-3888(Phone)
- (817) 596-0708(Phone)
- (817) 220-5959 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
|4/20/2012||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I was referred to Cliff's from a long time resident in Parker Co. I have always been skeptical of auto repair workers, however this person who referred convinced me that Cliff's was the place to go. I was very disappointed with my experiance. I took my vehicle in for a inspection, oil change, and a diagnositics issue. Well I got a call saying everything was complete. I went to pick up the vehicle, and I didn't make it 2 miles down the street and my ABS light came on (same issue as before). I called back and told the person at the front desk that they did not fix the problem with the ABS light. So, I brought my vehicle back in. This was Saturday around noon.. I called back saturday around 4:30 to check status. They informed me they just started looking at it and it would be ready on Monday. So, Monday comes around. I call around 12:30 p.m on Monday to check status. They tell me the same thing they told me at 4:30 on Saturday.. Somebody just started looking at it they would call me back. Well, I got a call around 3:30 pm saying they diagnosed the problem. Well, it was going to be alot more than I wanted to spend at the time. So I told them I would try and fix myself. Then.. I go to pick up my vehicle and I have no gas? So I call the front desk and ask why I have no gas?? He said they had to drive it a little to figure out what was wrong with the car. I put in $15 worth of gas before taking the vehicle up there. It had at least a quarter tank when I dropped it off, but when I picked it up it was below Empty. They would have had to drive it 75-100 miles to get it to where it was on the gas guage. I explained this to the person at the front desk. He did not deny that they probably drove it 75-100 miles. I asked if they where going to reimburse me for my gas and they told me that the 1st time I brought my vehicle in they only charged me 1/2 price ($45) for the diagnostic test (Diagnostic tests I found out after are free at Pep Boys) and that was sufficient for the amount of gas they used. They tell me this after I had already paid for the prior service that was not even fixed.
Desired Settlement: I would like an apology and at least to be refunded for my gas $15.00.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I took my 1 ton dodge Dually in for them to fix my power steering. They said it needed a new pump so I paid to have a new one put on. 7 days later it went out again. I took it back and they put another one on telling me "they're like lightbulbs some times you just get em in new and one is broke" so I left with another "new" pump on. 9 days later it went out again so I called them and they said to bring it in first thing the next morning. Before I got there it went completely out and my steering locked up and went out causing my belt to break and multiple other things. They sent a tow truck. They repaired it yet again and tried to charge me for the belt, all the things it broke and the labor. I refused stating that "had they repaired it right the first time those things wouldn't have broken!" **** the manager handed me my keys and would not give me a receipt and told me to never come back! Now I am stranded 100 miles from home in Justin Texas yet again with a pump that's out and power steering fluid everywhere at the Goodyear garage here and they're telling me it will be 2000 dollars to fix it, and that they won't be able to finish it for 2 days. I want Cliffs Godyear Auto to fix my truck right like they should have the first time!
Desired Settlement: They need to give me 2000.00 or they need to fix it right!!
Dear *** **** :
This message is in regard to your complaint submitted on 10/26/2011 12:00:00 AM against Cliffs Auto Repair Goodyear . Your complaint was assigned ID ********
The business has sent the BBB a message regarding this complaint, and we are passing it on to you. The contents of this message are below or attached. Please respond to this message at your first convenience.
Keep in mind that your response whether in whole or in part may be posted for the public to see. If your response is posted for the public to see, consumers may use it to form an opinion about the consumer who filed the complaint more than the company on whom the complaint is filed.
MESSAGE FROM BUSINESS:
MESSAGE FROM BUSINESS:
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|4/1/2011||Problems with Product/Service|