BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that PURYEAR CUSTOM POOLS meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for PURYEAR CUSTOM POOLS include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
SWIMMING POOL CONST & DESIGN SWIMMING POOL CONST, SVC & SUPPLIES SWIMMING POOL REMODEL & REPAIR SWIMMING POOL RESURFACING & RETILING GUNITE POOLS
Alternate Business NamesSATTERWHITE CONSTRUCTION LLC
Industry Tips**** Swimming Pools Swimming Pools
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Puryear Custom Pools has caused me much heartache over the last 8 weeks. They are supposed to be building me a fireplace at my new construction home. The project was supposed to take 2-3 weeks max due city inspections. We are now in week 8 and still nothing. I have to have 100% completion in order to close on my home. They are causing me to move my closing date for the 2nd time due to their lack of horrid management and commitment to customer service. ***** ******* is my sales rep. He is very unprofessional, has lied to me on multiple occasions about completion of the project and now refuses to return my phone calls. The only way to reach him is via text message and he does not even respond to that now.
Desired Settlement: I just want my fireplace when promised allowing me and my family to move into our home.
We feel very sorry for the length of time that it took to complete this fireplace. It has been completed as of 5/23/13. We are frustrated with the circumstances and setbacks that occurred on your project. Sadly the salesperson was told that we probably would not be able to accommodate the requested deadline upon turning in your contract, and to call you to inform you of such. Unfortunately, he decided not to communicate this with you. I feel that had he communicated the facts to you, the situation with your closing would not have been an issue as you could have handled it upfront. We are extremely sorry that you were not communicated with properly on your project and have dealt with the salesperson accordingly regarding this incident. Please accept our deepest apologies on causing you and your wife stress. We do hope that your fireplace is well crafted and what you were envisioning for your backyard. My response is to only be humble and say that in this particular situation we were only as strong as our weakest link, and that link should have informed you of the imminent delay of your project completion.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|12/14/2012||Problems with Product/Service | Complaint Details Unavailable|