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BBB Accredited Business since

Hartsell Pool Renovations

Phone: (817) 485-7525 Fax: (817) 656-6049 7104 Windhaven Rd, N Richlnd Hls, TX 76182 http://www.hartsellpool.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hartsell Pool Renovations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Hartsell Pool Renovations include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hartsell Pool Renovations
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 01, 1990 Business started: 01/01/1984 in TX Business started locally: 01/01/1984 Business incorporated: 04/07/1993 in TX
Type of Entity

Corporation

Business Management
Mr. Tom F. Hartsell Jr., Owner
Contact Information
Principal: Mr. Tom F. Hartsell Jr., Owner
Business Category

SWIMMING POOL CONST & DESIGN SWIMMING POOL CONST, SVC & SUPPLIES SWIMMING POOL RENOVATION SWIMMING POOL RESURFACING & RETILING

Alternate Business Names
Hartsell Pool & Spa Inc Hartsell Pool & Spa Repair
Industry Tips
**** Swimming Pools Swimming Pools

Additional Locations

  • 7104 Windhaven Rd

    N Richlnd Hls, TX 76182 (817) 485-7525

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

11/4/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: *** ******** sold me a pool liner in 2011, since the sale, I've been unable to get in touch with him or his company, either via phone messages, email or us mail.

Desired Settlement: Complete refund of my money due to lack of honoring product warranty and complete lack of communication, seems like the business may as well no longer exist if it still does.

BBB Response: MESSAGE FROM BUSINESS:

We performed the work even though it was not under the warranty at no charge. The complaint has been resolved. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/28/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: At your request a letter was sent to you regarding the water bills at the time you drained the pool in
August and September of 2011 for two acid treatments.
Your company's poorly executed work of acid washing and plastering of the pool has resulted in the
pool's new plaster separating from the old plaster. There is peeling, mottling, and excessive cracking.
During the application of the plaster, and the cleanup, there was no protection to the lawn causing the
plaster to damage the grass. The pool is in a state of ongoing deterioration. You have left us with a
horrible mess.
At this time I am requesting a full refund of our money that we paid in good faith, plus our expense for
removing the plaster you poured. We have done everything we could to work with you on th is
extremely poor plaster job.
Harsell lnvoice $3,840
Plaster Removal $3,000
Lawn repair i__lQQ
Total $7,140
If I do not hear from you within one week, I will move forward.

Desired Settlement: see Attached document

BBB Response:


I had sent a Certified letter to Mrs.********,back a month ago,telling her that we would take care of the problem and replaster her pool.I am just waiting for her to reply.
 

Consumer Response:

The pool can not be replastered. A layer needs to taken off before the pool can be replastered. I have had the pool inspected by several businesses and have stated it was not sealed  properly and that it can not just be replastered. The original cost was $6600, and  I am now going to be out at least $7000. I am willing to accept a compensation so that I can have my pool fixed. 



 

BBB's Final Determination: Complaint was resolved through BBB Arbitration