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BBB Accredited Business since

H&H Tile & Coping Inc

Additional Locations

Phone: (817) 379-0443 Fax: (817) 337-7127 2804 Prestige Rd, Fort Worth, TX 76244

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that H&H Tile & Coping Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for H&H Tile & Coping Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on H&H Tile & Coping Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 07, 2003 Business started: 12/22/1998 in TX Business started locally: 12/22/1998 Business incorporated 12/22/1998 in TX
Type of Entity


Business Management
Mr. Roger Haverkamp, President Mr. Gary Hermes, Vice President Mr. Steve Strong, General Manager
Contact Information
Principal: Mr. Roger Haverkamp, President
Principal: Mr. Gary Hermes, Vice President
Principal: Mr. Steve Strong, General Manager
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair

Industry Tips
**** Swimming Pools Swimming Pools

Additional Locations

  • 2804 Prestige Rd

    Fort Worth, TX 76244 (817) 379-0443

  • 4330 Keller Hicks Rd

    Fort Worth, TX 76244


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/19/2015 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: Swimming pool was replays termed and new tile and coping completed in May 2014. In December 2014 noticed dark stains on my pool. Spent months trying to get HH to fix the issues with the plaster as I have a 2 year warranty. No firm, written promise to address issues have been received.

Desired Settlement: Repair or replace plaster. HH to pay or any and all costs associated with this work and HH to provide detailed warranty instructions for care of the pool and renew warranty for 2 years OR refund of money for plastering costs.

Business Response: I met with the customer yesterday (05/07/2015). We discussed  an agreeable repair and scheduled it for Thur (05/14).

The major problem was with the fact that the estimator/project manager for this particular job, transferred to our Austin location.
In the mean time I believe the customer tried to call and was not followed up with in our usual timely manner.
For this, I/we apologize and will try to keep this from happening in the future.

Business Response: We are going to give the disputed amount back to the consumer.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on H&H Tile & Coping Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)