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BBB Accredited Business since

Claffey Pools

Phone: (817) 488-5795 Fax: (817) 421-2670 1625 Brumlow Ave, Southlake, TX 76092 http://www.claffeypools.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Claffey Pools meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Claffey Pools include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Claffey Pools
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 01, 1991 Business started: 01/01/1987 in TX Business started locally: 01/01/1987 Business incorporated 03/15/1993 in TX
Type of Entity

Corporation

Business Management
Ms. Rita Mckamey, HR Manager
Contact Information
Principal: Ms. Rita Mckamey, HR Manager
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Equipment & Supplies Swimming Pool Service & Repair

Alternate Business Names
Claffey Enterprises Inc
Industry Tips
**** Swimming Pools Swimming Pools

Customer Review Rating plus BBB Rating Summary

Claffey Pools has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/29/2016 Guarantee/Warranty Issues
3/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I live behind **** ******** that a pool is being installed. In using the alley to haul away the dirt or load the equipment digger, they destroyed the deck drain pvc pipe from my yard and damaged a hedge bush. No one had the courtesy to come to my door and let me know and explain what they would do about it. We were home and had left the garage during the excavation.

Desired Settlement: replace hedge bush and repair drain pipe.

Business Response: Mr. ******, ***** ******* spoke with Mrs. ****** and they have come to an agreement that ******* Pools will replace the damaged PVC pipe. At this time Mrs. ****** told ***** that she was not interested in having the hedge replaced. ***** gave Mrs. ****** his phone number and asked her to call him directly if there are any more issues during the construction of her neighbor's swimming pool. Have a blessed day! **** ******* ***** ******** ******* ******* ***** ************


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Claffey Pools
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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