BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that AMERICAN PACIFIC POOL SERVICES INC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AMERICAN PACIFIC POOL SERVICES INC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Additional Complaint Information
Complaints concern pool service issues. Specifically, some consumers allege company did not service pool when scheduled, or service was not performed properly, in addition to billing errors experienced by consumers. Company responds with notes made at the time of service and say they have GPS tracking devices on each truck that records vehicles whereabouts.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementJUDY LONTEEN, OFFICE MANAGER
Swimming Pool Contractors, Dealers, Design Swimming Pool Equipment & Supplies Swimming Pool Service & Repair
Alternate Business NamesAMERICAN PACIFIC POOL SERVICE, INC.
In August 2010, the company met with the BBB via conference call to discuss their pattern and volume of their complaints. The company agreed to submit a plan of action designed to address the pattern and volume of their complaints.
Industry Tips**** Swimming Pools Swimming Pools
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview