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A BBB Accredited Business since
BBB has determined that PrintPlace.com, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for PrintPlace.com, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Wendy Vanderpoel, Director of Customer Experience
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Additional Phone Numbers
- (877) 405-3949(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Website & online registration for job did not clearly state postage costs upfront, only quoted after artwork processed, customer rep. admits no error Online ordered postcards and mailing with coupon, paid up front online, received job summary that indicated that it included "Mailing Services: Postage First Class" and other details. Lengthy process getting artwork approved, after approved, a bill came for postage, along with the mailing list mockup. Called customer service for clarification and to complain about the cumbersome process, and lack of honesty in not providing that quote up front, was firmly but politely told that the info. was on the page originally signed, nothing wrong with the company's process.
Desired Settlement: 1. Correct website to reflect that quote for mail will only be provided as a bill, after artwork is approved. 2. Teach customer service representatives to record complaints and offer some kind of service, rather than defending the company
We attempted to call you yesterday but were unable to reach you by telephone regarding your postcard order and I would like to clarify the situation to see how we can help. The postcard order is scheduled to finish printing on Monday.
I received a notification from the Better Business Bureau that you were unhappy with PrintPlace.com. I truly apologize for the confusion. We are not trying to be dishonest. Our website is designed to provide as much of the printing and processing fees as possible before an order is placed, as well as on the final screen before the customer checks out the job, but we are unable to estimate postage until the list is uploaded and processed after checkout.
The mailing fees that are required at the time the order is placed is for the processing of the mailing list, inkjetting the names onto the printed piece, sorting the finished product and delivery to the post office. We do not request or collect the postage costs up front since we cannot predict the number of names on a list before we receive and process the list. Once the list is processed, an email is sent with the final accurate address count and the calculated postage costs.
The printing costs for the postcard were $66.00 and the mailing services fees were $97.00 for 500 postcards. That would amount to .19 per piece to process and mail, not including the cost of postage, which is quoted separately as shown in the shopping cart.
We would like work with you on the project. We can waive the 5% administrative postage fees to balance out some of the cost of the postage. This would put your postage right at about $145.00, which is a lower rate than you would receive if you were to stamp and mail the postcards separately. Please let us know how you would like to proceed.