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BBB Accredited Business since

PrintPlace.com, LLC

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Phone: (817) 701-3555 Fax: (817) 701-3700 View Additional Phone Numbers 1130 Avenue H E, Arlington, TX 76011 http://www.printplace.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that PrintPlace.com, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PrintPlace.com, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on PrintPlace.com, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 22, 2006 Business started: 05/26/2006 in TX Business started locally: 05/26/2006 Business incorporated 02/27/2008 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Wendy Vanderpoel, Director of Customer Experience
Contact Information
Principal: Ms. Wendy Vanderpoel, Director of Customer Experience
Business Category

Printers


Additional Locations

  • 1130 Avenue H E

    Arlington, TX 76011 (877) 405-3949 (817) 701-3555

  • THIS LOCATION IS NOT BBB ACCREDITED

    8000 Haskell Ave

    Van Nuys, CA 91406

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Website & online registration for job did not clearly state postage costs upfront, only quoted after artwork processed, customer rep. admits no error Online ordered postcards and mailing with coupon, paid up front online, received job summary that indicated that it included "Mailing Services: Postage First Class" and other details. Lengthy process getting artwork approved, after approved, a bill came for postage, along with the mailing list mockup. Called customer service for clarification and to complain about the cumbersome process, and lack of honesty in not providing that quote up front, was firmly but politely told that the info. was on the page originally signed, nothing wrong with the company's process.

Desired Settlement: 1. Correct website to reflect that quote for mail will only be provided as a bill, after artwork is approved. 2. Teach customer service representatives to record complaints and offer some kind of service, rather than defending the company

Business Response:

 

We attempted to call you yesterday but were unable to reach you by telephone regarding your postcard order and I would like to clarify the situation to see how we can help. The postcard order is scheduled to finish printing on Monday.

I received a notification from the Better Business Bureau that you were unhappy with PrintPlace.com. I truly apologize for the confusion. We are not trying to be dishonest. Our website is designed to provide as much of the printing and processing fees as possible before an order is placed, as well as on the final screen before the customer checks out the job, but we are unable to estimate postage until the list is uploaded and processed after checkout.

The mailing fees that are required at the time the order is placed is for the processing of the mailing list, inkjetting the names onto the printed piece, sorting the finished product and delivery to the post office. We do not request or collect the postage costs up front since we cannot predict the number of names on a list before we receive and process the list. Once the list is processed, an email is sent with the final accurate address count and the calculated postage costs.

The printing costs for the postcard were $66.00 and the mailing services fees were $97.00 for 500 postcards. That would amount to .19 per piece to process and mail, not including the cost of postage, which is quoted separately as shown in the shopping cart.

We would like work with you on the project. We can waive the 5% administrative postage fees to balance out some of the cost of the postage. This would put your postage right at about $145.00, which is a lower rate than you would receive if you were to stamp and mail the postcards separately.  Please let us know how you would like to proceed.

 

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on PrintPlace.com, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)