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BBB Accredited Business sinceAdditional Locations
Phone: (817) 321-0338 Fax: (817) 321-0342 816 W Cannon St, Fort Worth, TX 76104
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A BBB Accredited Business since
BBB has determined that Radiology Associates meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Radiology Associates include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Additional Complaint Information
This firm first came to our attention in 07/68. According to information in Bureau files, this company is in the business of radiology services. Matters brought to the firms attention concern credit billing.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas State Board of Medical Examiners - 512-305-7030
Phone Number: (800) 248-4062
Type of Entity
Business ManagementMr. David Howard, Director of Marketing
PHYSICIANS & SURGEONS-RADIOLOGY ULTRA SOUND IMAGING MEDICAL DOCTORS MEDICAL RADIOLOGY SERVICES MRI & CAT SKAN - MEDICAL IMAGING MRI (MAGNETIC RESONANCE IMAGING)
Alternate Business NamesRadiology Associates of Tarrant County PA
1600 Central Dr Ste 195
Bedford, TX 76022 Directions
2010 W Katherine P Raines Rd Ste 700
Cleburne, TX 76033 Directions
2911 Oak Park Cir
Fort Worth, TX 76109 Directions
3400 Camp Bowie Blvd Ste 100
Fort Worth, TX 76107 Directions
4601 Matlock Rd
Arlington, TX 76018 Directions
525 E Southlake Blvd
Southlake, TX 76092 Directions
800 W Magnolia Ave Ste 100
Fort Worth, TX 76104 Directions
801 Road To Six Flags W Ste 106
Arlington, TX 76012 Directions
815 Pennsylvania Ave
Fort Worth, TX 76104 Directions
815 Santa Fe Dr
Weatherford, TX 76086 Directions
816 W Cannon St
Fort Worth, TX 76104 Directions
PO Box 961281
Fort Worth, TX 76161
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I feel that I am being billed with abuse. First I has a hard time
Desired Settlement: see Attached document
Business Response: This account has been reviewed by the Radiology Associates billing department. All issues mentioned in the complaint letter have been addressed and resolved. There is now a $0 (zero) balance on the account.
Read Complaint Details
Complaint: Radiology Associates incorrectly bill me for $44.00 in charges after filing on my primary insurance. As an in-network provider with BCBS the allowed contracted amount by the insurance and shown on the EOB is only $22.00. Radiology Associates erroneously stated the the claimed was denied when in fact the EOB clearly shows that there in no patient responsibility for the $22.00 and the amount owed by me is the remaining $22.00. Additionally, RA did not file on my secondary insurance, BCBC of Kansas and multiple phone calls were left unanswered and emails were not returned. I requested an itemized statement as well so I can file on the secondary insurance. Because RA medical billing department is impossible to ready I have paid the full $44.00 to avoid a past due account
Desired Settlement: Radiology Associates owes me a refund for the overcharge in the amount of $22.00 since I paid the full $44.00. I also require a full itemized statement and require that RA medical billing company follow thru with filing the claim on the secondary insurance which they already have all of the information. I also request that RA look into the the incomptency of their medical billing contracted service provider and make a change to a more reputable company.
Thank you for your recent letter regarding the complaint submitted to your organization by ******* ****. Zotec Partners, LLC provides medical billing management services on behalf of Radiology Associates of North Texas. As such, I am responding to your inquiry on their behalf.
It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of North Texas.
In reviewing the account for ******* **** RATC ******* for dates of service 7-13-2013 for 44.00, I do see where this was filed to the primary insurance of Blue Cross of Texas on 7-17-13. We did receive a system generated response on 7-24-13 stating Coinsurance Amount. The patient ******* **** was sent a statement on 8-13-13 for the amount of 44.00. On 9-10-13 the account was paid via credit card for the 44.00 by the patient. I also see that the patient or Mrs. **** was able to access this account thru our IVR phone system on 8-23-13 and again on 9-9-13 with the activity being account lookup successful both times. The patient was also called by our IVR phone system on 9-10-13 resulting in a live answer with Hang up. Then the patient called back on 9-10-13 and successfully looked up their account and then paid the 44.00 at 11:10 pm. In addition, we did receive an email at 3:03 pm on 9-10-13 and another email at 11:04pm on 9-10-13. Also, the patient updated the insurance to reflect a secondary insurance carrier of Blue Cross of Texas on 8-23-13 thru IVR/portal access. I do not see where this claim filed out to the secondary insurance at that time.
In resolution to the complaint, we have refunded the full amount paid of $44.00 back to the patient as of 9-11-13 and also filed the claim out to the secondary insurance company with the information that was provided by the patient. A phone call was made to Mrs. **** today by our Director of Operations in reference to the emails that we received which we do require a 24 hour turnaround time. Per the conversation with Mrs. **** this morning, she did state that she felt any future service with Radiology Associates of North Texas would be handled appropriately and correctly. We do apologize for any inconvenience this may have caused the patient.
At this time , we do request that you close the complaint as we have resolved it in a satisfactory manner.
I appreciate the timely response that I received from the Director of Operations and was quite pleased with the manner in which my complaint was handled. Our telephone conversation was very professional and I have no doubt that doing future business with this company will be much improved.
Problems with Product/Service
Read Complaint Details
Complaint: I have been set up with payments with this company, and they have placed me in collections as well. They had been mailing my bills to the wrong address also. I have mailed them payment each month as agreed, and they have went against our agreement.
Desired Settlement: Remove this account from collections, and HONOR our payment arrangement.
MESSAGE FROM BUSINESS:
Good Morning *******
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint.
I have receipts for payments sent to this company this year. They placed me on a payment plan, and were informed that the charity company was going to pay this.
They refused the charity company's offer to pay the bill, but yet they still expect me to pay this. I was told that the doctor does not accept payments from charities.....That is one of the most STUPID thing I have EVER heard of.
As long as the bills gets paid, they shouldn't care WHO pays it!
I have emailed them twice over the last month, and NO RESPONSE has been given, accept to this complaint is the reason why I had to place this complaint.
Since the item has been removed from the collection agency, I will continue to pay monthly payments until paid in full.