BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Reliant Termite & Pest Control Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Reliant Termite & Pest Control Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Kathy Knight, General Manager
PEST CONTROL SERVICES TERMITE CONTROL TERMITE CONTROL
Alternate Business NamesReliant Termite & Pest Control
Industry Tips**** Pest Control Pest control
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I had a mice in my house and in the attic, and I got a advertising call fromrelaint pest so my husband asked them about the mice treatment and they told him with the regular pest control and rodent treatment the total will be $99.99, we agreed and set up the service. On dec 29th he came and started regular pest control than i asked him that we also have requested for rodent service which he was not aware of it and i said they had told $99.99 for both , he passed acomment that he was not being told and $99.99 is very low for both services than he called and said he will do it, but i know as he was being told he didn't got anything for rodent treatment ,he just sprayed regular pest control and set 3 glue boards 2 in garage 1 in thekitchen and those glue boards were of no use , I asked him what about rest of the house and attic ,he went to attic and than put 2 baits and thats what i can do it . As i was not happy with his service my husband called the customer service and they repleid the lady who had setup your service is not here and she will call you back tommorow ,we waited for their call but nobody called so than we asked our bank to stop the check and we paid $30 as payment stop fee after a week manager calledobvoisly as they didn't get the payment, that lady never called back,but still my husband agreed that ok send somebody again and ask him to do it properly and i will but deduct the stop payment fee which i had to pay to bank. after that no one called back to set up the appointment and now today i recieved the letter which says that within 10 days if we don't pay they will refer our matter to criminal prosecution. I don't get this am I at any fault or what
On December 12th, 2012, our technician *********** ******** went to Mr. ************’s home for a pest control treatment. Our technician did a general service inside and outside the home for all field crawling insects and also a rodent service in which 5 glue boards were placed and placed bait also in the attic. The amount charged for this service was $99.95 plus tax totaling $108.20. The technician had already discounted the service since our General is $49.95 and the Rodent service is normally $65.00, giving the customer $15 off the service. Customer paid by check number 484 at the time of service but put in a stop payment on the check. The owner, ******* *********** called the customer and explained that we would willing come back out to his home at no extra charge, give him more glue boards if needed because we wanted to make him happy but he would need to pay for the service in which he put a stop payment. The customer agreed. The customer service representative called him several times to try and get him set up but would not answer the phone. Finally, after some time, a letter was sent trying to collect payment. I feel this customer just did not want to pay for services rendered and refuses to let us try and please him. We did all we could do without further help from this customer.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Foremost Reliant Pest had service package for$99.99 + tax and there was no additional discount as per se . Since We were not happy with service we called back on same day and they never respondedfor couple of days leading us to make stop payment incurring 30$ toward Bank charges for stop payment. As soon as stop payment done they responded ( what a miserable customer service).
Now that we did agree for the re-service again for $108.20 less 30$ = $78.20 as per discussion with Reliant Pest manager. We are all set to get reservice done and pay $78.20 .I dont see any call neither any Voicemail so we cant be responsible for it. Please have them call at my cell 2143165931 to schedule 90 day warranty service at $78.20 and get done with it, if they still want tocall at my home number let them leave voicemail.
Please be assure that we are ready for the re-service. We dont have any ill-intention for not making payment if service and customer expirience would have been good.
Business Response: During the time that this issue was going on, we were in the process of moving from one location to another. We are always available for customer service but due to the move there could have been a lapse. We checked all our messages and did our best to respond to all calls. We did attempt several times to contact this customer to no avail. Our customer service representative is calling today to set up service to resolve this issue. If we are unable to contact the customer by phone, a voice mail will be left. We will advise you if the customer does not respond to our phone call.
We look forward to resolving this issue as soon as possible,
BBB's Final Determination: Consumer accepted resolution offered by the business.