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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Nandy Advanced Termite & Pest Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Nandy Advanced Termite & Pest Control include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Fernando Russell, Owner
Pest Control Services Termite Control
Alternate Business NamesNATPC, Inc.
Industry Tips**** Pest Control Pest control
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3017 Fm 2280 Lot 4
Cleburne, TX 76031 (855) 668-4000 Directions
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Additional Phone Numbers
- (817) 648-7400(Phone)
- (877) 645-7444(Phone)
- (817) 966-8604(Phone)
- (817) 648-7401(Phone)
- (817) 760-3362(Phone)
- (817) 659-7538(Phone)
- (817) 760-3340(Phone)
- (817) 659-7174(Phone)
- (817) 760-3475(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|8/30/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On 10/25/2013 representatives from Nandy Pest Control showed up at the above address to perform service that we did not request or authorize. My elderly parents were under the care of a round the clock care agency, and at first the caregiver thought we might have ordered the service. She tried to reach us to verify, but the technicians started to spray before she could contact us. This was a BIG deal, as my elderly father was very frail, and allergic to the Pyrethrins used in Nandy's "safe" spray. As soon as the care giver reached me, I called Nandy Pest to find out what they had sprayed in his bedroom, while he lay in bed. We opened up the windows and hoped for the best. I asked who had called them to come out and spray. They had apparently called the house and Mom, who has dementia, answered the phone. My parents were on the "do not call list" specifically to protect them from unethical solicitors who prey on the elderly, like Nandy Pest control. *** ***** seems to think that he is "exempt" from the do not call list because he is a small business....I disagree! I told *** ***** on 10/25/2013 to NEVER call them again, and NEVER spray their house again. He promised to make a note of that in their chart. On June 27th a salesperson called again trying to solicit business. When my sister and I called them back, it turned into a collection call, only they could not sell more service. We had not received a bill up to this point, nor did we expect to get one after they sprayed my father with poison. My father passed away a few weeks after their 90 day guarantee. I am not alleging that the spray killed him, but it certainly did not help. Now Nandy is calling once again to collect $54.00 for a service that we did not ask for and did not want. He also threatens to make this a very bad day for my sister and I. My concern is that if we pay the bill, we are then a "customer" and then exempt from the do not call list. We never signed a contract, nor did our parents.
Desired Settlement: Please leave my mother alone. Please leave us alone, and please respect the DO NOT CALL LIST!
MESSAGE FROM BUSINESS:
Nandy Pest Control arrived to do a basic general field pest control service at 1515 Wallace Rd.
Better Business Bureau:
Point 1. I checked my mother's number in the DNC registry, and she was in fact registered well before 10/23/2013 when they called to solicit business.
Thank you for registering your phone number with the National Do Not Call Registry. You successfully registered your phone number ending in 8221 on November 20, 2012. Most telemarketers will be required to stop calling you 31 days from your registration date.
Point 2. I have reviewed Nandy's form. and that is most definitely NOT my mother's signature, nor is it my signature, nor is it my sister's signature. Therefore Nandy does not have a valid contract with any of us.
Point 3. Both our caregiver and Nandy's technician admitted to both my sister and myself that he sprayed in my father's room while he was sleeping. That was never in question.
Point 4. I noticed that they had documented my mother's dementia and DNC in comment 5...I don't understand why that was not comment 1.
Point 5. The caregiver called us to find out if they were supposed to be there, I still have her text messages saved on my phone. The technician admitted that they had called from a call center, and the caregiver located that call on the caller ID.
Better Business Bureau:
Customer Reviews Summary