BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Xpressdocs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Xpressdocs include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Private Limited Company by Shares (LTD)
Business ManagementMr. Frank C. Bailey, President/Owner Mr. Eric D. Chandler, CEO/Owner Ms. Amanda Benishek, Office Manager
REAL ESTATE MARKETING PROGRAMS & SERVICES ADVERTISING-DIRECT MAIL BULK MAILING & DIRECT MARKETING COLOR PRINTING & BULK MAILING
Alternate Business NamesXpressdocs Partners, LTD.
4901 North Beach Street
Fort Worth, TX 76137 (866) 977-3627 (817) 870-4601 Directions
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (866) 977-3627(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Can anyone here tell me how my dead mother's name, who had past away in 2008 from leukemia in Las Vegas, NV, for whom my FL address and name was listed as an emergency contact ended up on your marketing list that you sell to local merchants in FL with my FL address for her name? Who in your company is responsible for selling dead souls to local merchants? Who had given to you the address from medical records in NV to include in your marketing list? How many of these dead souls have you sold and for how many years, and how much money you have generated doing this? I will get to the bottom of this one way or another and someone will be held responsible.
Desired Settlement: I would like to find out every details of the source from which you have acquired my mother's name and my address. I would like a written explanation of your verification practices of such acquired information. I would like to know the date your have acquired this info and from which source. I would like the total number of times this info had been sold or shared to and or with any other sources in writing. Further more, I will peruse legal actions to obtain requested info, etc. In accordance with law. I intend to keep and collect all and any communications between us to pursue legal actions and legal resolutions.
I contacted the customer, **** *******, directly this afternoon via the phone number he gave. When speaking with him, he explained that he had received a postcard (Direct Mail advertising piece) addressed to his deceased mother at his home address and that he receives many credit card offers, advertising and such addressed to her. The postcard referenced was sent by a Coldwell Banker agent in Florida who is a client of Xpressdocs. This is the first piece of mail he has received that was produced by Xpressdocs.
BBB's Final Determination: Consumer accepted resolution offered by the business.