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BBB Accredited Business since


Phone: (817) 870-4601 Fax: (817) 870-1205 View Additional Phone Numbers 4901 North Beach Street, Fort Worth, TX 76137

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Xpressdocs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Xpressdocs include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Xpressdocs
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 01, 2011 Business started: 02/21/2001 in TX Business started locally: 02/21/2001 Business incorporated: 02/21/2001 in TX
Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Mr. Frank C. Bailey, President/Owner Mr. Eric D. Chandler, CEO/Owner Ms. Amanda Benishek, Office Manager
Contact Information
Principal: Mr. Frank C. Bailey, President/Owner
Customer Contact: Ms. Amanda Benishek, Office Manager
Principal: Mr. Eric D. Chandler, CEO/Owner
Business Category


Alternate Business Names
Xpressdocs Partners, LTD.

Additional Locations

  • 4901 North Beach Street

    Fort Worth, TX 76137 (817) 870-4601 (866) 977-3627

  • 1

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Additional Phone Numbers

  • (866) 977-3627(Phone)
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Complaint Detail(s)

11/22/2011 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Can anyone here tell me how my dead mother's name, who had past away in 2008 from leukemia in Las Vegas, NV, for whom my FL address and name was listed as an emergency contact ended up on your marketing list that you sell to local merchants in FL with my FL address for her name? Who in your company is responsible for selling dead souls to local merchants? Who had given to you the address from medical records in NV to include in your marketing list? How many of these dead souls have you sold and for how many years, and how much money you have generated doing this? I will get to the bottom of this one way or another and someone will be held responsible.

Desired Settlement: I would like to find out every details of the source from which you have acquired my mother's name and my address. I would like a written explanation of your verification practices of such acquired information. I would like to know the date your have acquired this info and from which source. I would like the total number of times this info had been sold or shared to and or with any other sources in writing. Further more, I will peruse legal actions to obtain requested info, etc. In accordance with law. I intend to keep and collect all and any communications between us to pursue legal actions and legal resolutions.

Business Response: I contacted the customer, **** *******, directly this afternoon via the phone number he gave.  When speaking with him, he explained that he had received a postcard (Direct Mail advertising piece) addressed to his deceased mother at his home address and that he receives many credit card offers, advertising and such addressed to her.  The postcard referenced was sent by a Coldwell Banker agent in Florida who is a client of Xpressdocs.  This is the first piece of mail he has received that was produced by Xpressdocs.

I explained to *** ******* that we are a digital printing company and we produced the postcard that was sent to his address, but we did not produce the mailing list that the Coldwell Banker agent purchased for the postcards.  I told him that we offer mailing list services with our products through a 3rd Party vendor, AccuData, from which our clients may purchase address information from, but that we, Xpressdocs,  do not produce, store or purchase any consumer information that may be sold to our clients.

I informed him that this consumer information comes from many sources, such as the 3 main Credit Bureaus, and is gathered by businesses such as AccuData, Exact Target, Epilson, etc.,  and that to best resolve this situation he should start by contacting these agencies to see where they are getting this information from and to have them remove it from their databases.

I apologized in regards to the situation, and I then offered the name and direct number of our CEO, **** ********, and urged *** ******* to contact myself or *** ******** with any other questions should he need more information.

****** ********
Xpressdocs Partners
************ * ***

BBB's Final Determination: Consumer accepted resolution offered by the business.